2 Conway Avenue, Thornton-Cleveleys FY5 3JH
Group: Mr & Mrs R Lambert
Person in charge: Ann White (Manager)
Local Authority / Social Services: Blackpool Borough Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 27 Service Users
Registered Care Categories*: Old Age
Single Rooms: 27
Rooms with ensuite WC: 14
Facilities & Services: Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room
Latest Care Quality Commission* Report on Balmoral Care Home: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
Balmoral Care Home has a Review Score of 1.9 (1.917)
The Review Score of 1.9 (maximum of 10) for Balmoral Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 1.9 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Balmoral Care Home in Google's Search Results - more info
b) The score for the number of positive Reviews is 0 out of 5 from 0 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 1.917 for Balmoral Care Home is calculated as follows: ( (1 Goods x 4) + (2 Satisfactorys x 3) + (4 Poors x 2) + (5 Very Poors x 1) ) ÷ 12 Ratings = 1.917
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 0 Points relating to the number of positive Reviews for Balmoral Care Home is based on 0 positive Reviews in the last 24 months and is calculated as follows:
0 = 0
Target of 5.4 positive Reviews (27 registered maximum number of service users ÷ 5). 0 Reviews ÷ 5.4 Target = 0
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Website Submission by Julie S (Daughter of Resident) on Tuesday 22 August 2017. Relates to August 2017.
I visited recently my mother from South Africa.
I was disappointed in her personal care.
She has Alzheimer's so is not capable of doing things herself.
Her clothes were dirty, her toe nails and finger nails were not trimmed.
Her room had a constant smell of urine, the public toilet in the lobby had a horrendous smell of urine.
The garden is a good space, however, it is not cared for. The grass was overgrown and the beds full of weeds.
No decent seating for the residents to sit. No pots of flowers. Bird poop everywhere.
The staff were nice but lack training especially when caring for my mum who has extra needs.
Effort needs to be put in to make the place more appealing to residents and their visitors.
I would not recommend it to anyone at present.
How likely would you be to recommend Balmoral Care Home? Unlikely
Overall Standard: Poor
Facilities: Very Poor
Care / Support: Poor
Cleanliness: Very Poor
Treated with Dignity: Good
Food & Drink: Satisfactory
Activities: Very Poor
Safety / Security: Satisfactory
Rooms: Very Poor
Value for Money: Very Poor
There are currently no Care Home Idol entrants who have performed at Balmoral Care Home