The Willows Care Home

Mum has been here since August 2018 and we are extremely pleased and happy with the care she has received.

The staff cannot be praised highly enough for their care and kindness to all the residents.

My dad has settled in very well. He has a choice of whether or not to join in the activities, of which there are many. If he wishes to have 'his own space' he has an extremely comfortable room in which to relax.

My family and I are very happy for Dad to be living at The Willows, where he is safe and content.

Excellent standards of hygiene.

She looks better now than she has for a long time thanks to the wonderful care she receives.

This was a first, as Mum has always been able to take care of herself, so I was worried about how she would settle. The Owner and the Registered Manager both came to meet Mum at our home and the staff were so welcoming to Mum upon her arrival. I was overwhelmed, we were greeted and the staff totally took control. After being taken to the room where Mum would be staying, what a lovely room, en-suite and overlooking the garden, we unpacked and went to join the residents in the lounge area where the afternoon entertainment was underway for those who wanted to join in. Mum was immediately taken under their wing and introduced to everybody, and to be quite honest soon forgot we were there. So as before this is a big thank you to everybody for making Mum’s stay such a lovely experience, for caring for her and treating her with such respect and for feeding her so well, but also for giving us peace of mind that she was safely being taken such good care of whilst we were away.

My Mum was resident at The Willows from April 2015 till the end of January 2019. We were initially looking for a home to offer her the chance to convalesce after a serious illness in hospital. We had visited a number of places, but as soon as we walked through the door at The Willows, we knew this was the one. The owners and staff were incredible, her bedroom and ensuite was contemporary yet cosy, well equipped and had access to a beautiful garden. Mum quickly settled and her health improved, putting on weight with all the delicious food and treats. Sadly she relapsed and we had to make the respite stay a permanent one. However, The Willows was absolutely the most wonderful place for her to be. The patience, compassion, hard work and humour the staff show 24 hours a day, 7 days a week is incredible. The Activities and events are great and I know Mum loved her painting and crafts. When she suddenly passed, the kindness, support and love we knew the staff had for mum helped us so much.

My great grandmother has been at The Willows for 4 months. She especially enjoys all of the activities that are organised for the residents. When she was younger, she loved to paint and as she has got older and she started to lose her sight, she was no longer able to do so. The staff at The Willows have helped her to paint again in art classes by teaching her new techniques that create effective pieces.

I have seen an improvement in her general health and mental awareness, the staff really are great with her, I can't praise them enough and I would recommend The Willows to anyone.

After being so worried about him we found that Dad settled very quickly and soon felt very much at home. He has a lovely room opening onto the front garden which he loves to walk round and sit in and watch the horses and riders pass by. There is a good variety of activities available for residents with no pressure to join in. We are very happy that we found The Willows, a professional yet relaxed and comfortable home. We wouldn't hesitate to recommend it.

She is booking her next stay as we speak!

From the 12 categories below, I have ranked each 'excellent', because, in my view, the Willows and its team deserve no less.

My father resided at the Willows from September 2016 until January 2018. Quite often you think keeping a relative in their own home is in their best interests, it is a difficult thing to do as it is emotional for the family but from my experience, it is the best for both. We looked around many homes in the area but nothing came close to the Willows, its ratings prove this but in reality, it is better than that because of the staff whom the managers ensure meet their high standards.

His new home gave him security, company and all the support he needed with vascular dementia.

The manager and his team give your relative their full, undivided attention, not only are the surroundings pleasant but the staff are outstanding. The final weeks/days of my dad's life were made as pleasant as could be. They gave my dad and my family all the support you could possibly need.

If there is ever a place available for your relative don't look any further.

The Willows is well led and well deserves its outstanding CQC rating.

I have been impressed by The Willows from my first point of contact with the owner, who took the trouble to go and assess my mum in her previous care home in Doncaster. Mum suffers from vascular dementia and Alzheimer's and the staff seem to understand her needs very well. They demonstrate endless patience and good humour and are very caring. They are also proactive in responding to any concerns that may arise; for instance, they put a motion sensor in mum's room to alert them if she is restless during the night so they can help her back to bed. Mum has a lovely ensuite room in the recent extension to the building, which is clean, bright and modern. The atmosphere in the home is calm, relaxed and homely. My husband and I visited many other care homes before we settled on this one, and I am confident that we made the right decision: I know that mum is being very well taken care of.

I am delighted with the care and support that my dad has received since moving into The Willows. I feel so lucky to have found such a fantastic place for him to live in safety, support, care and friendship, all the things that were so necessary for him as his dementia began to take hold. The staff are so welcoming, friendly, and helpful to family members as well as the residents. The genuine affection they show my dad, and the knowledge they have of his personality and needs makes me feel I can relax in the knowledge he is cared for on every level. He looks clean, well groomed, well fed, far more robust and mentally engaged. I couldn't wish for a more safe, considerate, happy and aesthetically attractive environment for my dad.

Altogether The Willows is an extremely professional yet warm and friendly care home where nothing is too much trouble for residents and their families, and I am so glad my dad has a home there.

I have been so pleased with how my aunt has settled into The Willows. Every care was taken by the home to facilitate her move and she has been supported wonderfully by the management and staff during her first month. Her whole manner has improved since taking up residence. She is much calmer, more relaxed and loves her room and watching the passing parade of horse riders and dog walkers.

She was always careful of her appearance and this trait is continued with the help of the very caring and professional staff, nothing is too much trouble.

After researching many Dementia homes in the area, I feel really relieved to have found The Willows and it's excellent, positive and supportive team. I feel reassured to know that my aunt is comfortable and safe in her lovely surroundings and is treated with dignity and compassion.

My Dad has been a resident at The Willows since August. We were very lucky that he and my Mum were able to move together. Dad has dementia and Mum was his main carer. The decision to move was difficult but the care and welcome they received at The Willows was amazing. They worked with Mum and Dad to make the transition as smooth as possible. Maintaining Mum's independence whilst gradually lifting the load of my Dad's care from her shoulders. The individuality of the care and the friendly, family atmosphere really stand out for me. This enabled Mum to find a new role and she was able to regain time for the things she enjoyed. Sadly Mum passed away at the end of last year. The support that The Willows offered to our family at a very difficult time was outstanding. Dad continues to be very happy, we can tell he feels cared for, and we are certainly confident he is. We appreciate the good channels of communication and the very personal attention to any issues of health or well-being.

My husband recently spent four weeks respite at The Willows. He was able to express his happy experience in his own words despite having vascular dementia. He said he enjoyed the food very much, it was varied and nutritious. He said he was very appreciative of the attention given by the helpful staff, especially during his anxious moments. He also said he interacted confidently with the other residents and enjoyed hosting his many visitors during his stay in the orangery. He would be happy to return. On my part I was impressed by the manager, her team and how they worked together for the benefit of all the residents, it being one happy and secure family. The owner is very enthusiastic and well organised, and this is passed down successfully to the management of this delightful care home.

I wouldn't hesitate to recommend The Willows to anybody looking for top quality care for their relatives.

Since dad joined the home, the transformation in his health and well being has been such a relief to see. The fantastic team leave no stone unturned when it comes to meeting his needs, with family involvement being encouraged at all times. We will always be grateful.