The Willows Care Home

397 Midgeland Road, Marton Moss, Blackpool FY4 5ED
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9.8 57 Reviews
  • The Willows Care Home, Blackpool
The Willows is a 26 bedroom care home with hotel standards, based on the fringe of rural Blackpool, St Annes, and Lytham that looks after elderly residents throughout their retirement and any health issues they may have.

All resident rooms are accessed at ground level, with own TV and access door leading to a secluded private garden.

The home's aim is to improve the lifestyle of its' residents, offering as much personal choice and opportunities for entertainment and physical activities as possible, whilst keeping all occupants safe, healthy and secure, with permanent access to skilled carers.

The Willows has also been recognised by the NHS Gold Standards Framework for end-of-life care as a 'Beacon' Home, the highest possible award available – and one of only two such care homes in Blackpool to achieve 'Beacon Status'.

In 2014, The Willows became the first home nationally to become the most recommended care home in the UK. Later the same year, the care home was a finalist in the National Care Home Awards held in London.

The Willows is often featured on BBC Radio Lancashire and has contributed to Granada Reports, ITN News and Good Morning Britain.

The owner has been selected as a judge at this Years National Care Awards in London.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 27 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Near Public Transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1000 – £1200
  • Self-Funded Residential Dementia Care: £1000 – £1200
  • RESPITE Self-Funded Residential Care: £1000 – £1200
  • RESPITE Self-Funded Residential Dementia Care: £1000 – £1200

These prices are only a guideline, please contact The Willows Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Olivia Josephine Care Ltd

Person in charge

  • Maxine Bosley (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Please contact the home for more details
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2017
  • Number of floors: 1

Room Information

  • Single Rooms (25)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (13)

Visiting

  • Visiting hours from 11am - 7pm every day. Meal times protected.


    Breakfast is served from 06.30-10.30am
    Lunch is served at 12.30pm
    Tea 5pm

Parking

  • Car park provided for visitors

The Willows Care Home Reviews (57)

9.8

The Willows Care Home has a Review Score of 9.8 (9.826) out of 10, based on 13 reviews in the last 2 years.
Over all time The Willows Care Home has 57 reviews.

Overall Experience
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Date Published
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Reviewer Connection to The Willows Care Home
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Total of 57, showing 41-57
Review from Jane S (Daughter of Resident) published on 4 March 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum was resident at The Willows from April 2015 till the end of January 2019. We were initially looking for a home to offer her the chance to convalesce after a serious illness in hospital. We had visited a number of places, but as soon as we walked through the door at The Willows, we knew this was
the one. The owners and staff were incredible, her bedroom and ensuite was contemporary yet cosy, well equipped and had access to a beautiful garden. Mum quickly settled and her health improved, putting on weight with all the delicious food and treats. Sadly she relapsed and we had to make the respite stay a permanent one. However, The Willows was absolutely the most wonderful place for her to be. The patience, compassion, hard work and humour the staff show 24 hours a day, 7 days a week is incredible. The Activities and events are great and I know Mum loved her painting and crafts. When she suddenly passed, the kindness, support and love we knew the staff had for mum helped us so much.
Reply from Paul Swithenbank, CEO at The Willows Care Home

Thank you for your review, Jane. I will share this amongst the staff, many of which will have built up strong relationships with your mum over the years.

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Review from Libby M (Great-granddaughter of Resident) published on 28 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My great grandmother has been at The Willows for 4 months. She especially enjoys all of the activities that are organised for the residents. When she was younger, she loved to paint and as she has got older and she started to lose her sight, she was no longer able to do so. The staff at The Willows
have helped her to paint again in art classes by teaching her new techniques that create effective pieces.
Reply from Paul Swithenbank, CEO at The Willows Care Home

Thank you for your review, Libby. Your Great Grandmother is making fine use of the activities on offer.

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Review from John F (Son of Resident) published on 25 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mother had started experiencing short term memory loss after reaching the age of 90 years and living on her own for some time, it was obvious mum could no longer cope on her own. To get a break we tried two other Care Homes, but she was not happy with them. Then, we were recommended to The Willows!
What a difference! After the home visit, we took mum for an afternoon " getting to know you " session, from the minute she walked in she was treated like an old friend and immediately joined in the activities. Mum stayed at The Willows for an initial 3 weeks respite care, then deciding to make the move permanent.
Right from the first contact mum and I have been treated with friendly, helpful and professional care, all aspects of mum's health and well being have been foremost in all discussions.
I have seen an improvement in her general health and mental awareness, the staff really are great with her, I can't praise them enough and I would recommend The Willows to anyone.
Reply from Paul Swithenbank, CEO at The Willows Care Home

Thank you, John, for your flattering review. It was wonderful to read your comments. This will now be shared amongst the staff who care for your mother.


Once again thank you.

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Review from Irene H (Daughter of Resident) published on 21 November 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Willows is a very friendly, happy home. The staff are kind, helpful and caring, looking after all the residents with dignity and genuine warmth and good humour.
After being so worried about him we found that Dad settled very quickly and soon felt very much at home. He has a lovely room opening
onto the front garden which he loves to walk round and sit in and watch the horses and riders pass by. There is a good variety of activities available for residents with no pressure to join in. We are very happy that we found The Willows, a professional yet relaxed and comfortable home. We wouldn't hesitate to recommend it.
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Review from Pauline B (Daughter of Resident) published on 1 November 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
My Mum came to The Willows for her very first period of respite ever. She is 91 and strives to be as independent as she possibly can be in her own bungalow. However, a recent period of ill health left her with less confidence and some anxiety. She decided she wanted to go somewhere to be cared for and
pampered.
The Willows met our every expectation.
She had the best experience from start to finish - we all did as a family - treated with respect and dignity, and really well cared for. The staff team, without exception, were just so lovely with my mum. Kind, caring, thoughtful, respectful, and fun!
My mum had a comfy room, she slept well and was completely rested whilst at The Willows.
She really enjoyed the luxurious bath (she's had showers for the past 10+ years and so relished the bath).
The entertainment was fab too. Plus there was a gentleman's 100th birthday celebrations.
My mum made several friends and two very close friendships.
She is booking her next stay as we speak!
Reply from Paul Swithenbank, CEO at The Willows Care Home

Thank you Pauline for such a positive review. As with all reviews, they are fed back to the team. I'm so pleased your mum had such a wonderful experience. One or two residents were sad to see her leave.

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Review from Jeremy H (Son of Resident) published on 20 August 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident since early January 2018. My aunt, brother and I all had a part in selecting the Willows for Mum, after almost five years of her living without Dad, who died in his 90th year in February 2013.
Mum was diagnosed with vascular dementia in the summer of 2016 (hospitalized for
just a few days with dehydration). In 2017, we tried outreach care services, which were good, but Mum was still alone for far too much of the day. During that year I visited eight times (from 190 miles away - where I have lived for almost 34 years) and increasingly it was obvious that Mum wasn't managing.
In March of 2017, Mum had a mild heart attack. In December, she lost her beloved rescue cat (this is why the staff at the Willows have placed an illustration of a cat on the door of Mum's lovely room there).
From the 12 categories below, I have ranked each 'excellent', because, in my view, the Willows and its team deserve no less.
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Review from Philip C (Son of Resident) published on 19 June 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father resided at the Willows from September 2016 until January 2018. Quite often you think keeping a relative in their own home is in their best interests, it is a difficult thing to do as it is emotional for the family but from my experience, it is the best for both. We looked around many homes
in the area but nothing came close to the Willows, its ratings prove this but in reality, it is better than that because of the staff whom the managers ensure meet their high standards.


His new home gave him security, company and all the support he needed with vascular dementia.


The manager and his team give your relative their full, undivided attention, not only are the surroundings pleasant but the staff are outstanding. The final weeks/days of my dad's life were made as pleasant as could be. They gave my dad and my family all the support you could possibly need.


If there is ever a place available for your relative don't look any further.

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Review from Derek R (Son of Resident) published on 11 May 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was resident at The Willows from October 2017 until her death in April 2018. She had limited mobility but could walk independently over short distances with the aid of a walker. She also suffered from mild non-aggressive dementia.
All the staff were very kind, friendly and caring throughout
her time at The Willows and made life for my mother as pleasant as possible. Most of the building was purpose built - in particular the new wing with a spacious communal lounge, wide corridors, a sitting area and light airy well-furnished bedrooms which included a private wet room.
The end of life care provided to my mother during the last 2 weeks of her life was particularly impressive. A hospital bed was provided and she was continually visited by staff who were very kind and caring and ensured that she was comfortable. There was a good relationship between The Willows and the hospice end of life nursing support team.
The Willows is well led and well deserves its outstanding CQC rating.
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Review from Cheryl W (Daughter of Resident) published on 27 February 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been impressed by The Willows from my first point of contact with the owner, who took the trouble to go and assess my mum in her previous care home in Doncaster. Mum suffers from vascular dementia and Alzheimer's and the staff seem to understand her needs very well. They demonstrate endless patience
and good humour and are very caring. They are also proactive in responding to any concerns that may arise; for instance, they put a motion sensor in mum's room to alert them if she is restless during the night so they can help her back to bed. Mum has a lovely ensuite room in the recent extension to the building, which is clean, bright and modern. The atmosphere in the home is calm, relaxed and homely. My husband and I visited many other care homes before we settled on this one, and I am confident that we made the right decision: I know that mum is being very well taken care of.
Reply from Paul, CEO at The Willows Care Home

Thank you, Cheryl, for taking the time to review your experiences of The Willows. My staff take great comfort from reading reviews. Thank you once again.

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Review from Sue K (Daughter of Resident) published on 4 December 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am delighted with the care and support that my dad has received since moving into The Willows. I feel so lucky to have found such a fantastic place for him to live in safety, support, care and friendship, all the things that were so necessary for him as his dementia began to take hold. The staff are
so welcoming, friendly, and helpful to family members as well as the residents. The genuine affection they show my dad, and the knowledge they have of his personality and needs makes me feel I can relax in the knowledge he is cared for on every level. He looks clean, well groomed, well fed, far more robust and mentally engaged. I couldn't wish for a more safe, considerate, happy and aesthetically attractive environment for my dad.


Altogether The Willows is an extremely professional yet warm and friendly care home where nothing is too much trouble for residents and their families, and I am so glad my dad has a home there.

Reply from Paul Swithenbank, CEO at The Willows Care Home

Thank you Sue for taking the time to write such a positive review on your experiences. Dad has really settled in well since becoming a resident.

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Review from Susan K (Niece of Resident) published on 5 October 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been so pleased with how my aunt has settled into The Willows. Every care was taken by the home to facilitate her move and she has been supported wonderfully by the management and staff during her first month. Her whole manner has improved since taking up residence. She is much calmer, more relaxed
and loves her room and watching the passing parade of horse riders and dog walkers.


She was always careful of her appearance and this trait is continued with the help of the very caring and professional staff, nothing is too much trouble.


After researching many Dementia homes in the area, I feel really relieved to have found The Willows and it's excellent, positive and supportive team. I feel reassured to know that my aunt is comfortable and safe in her lovely surroundings and is treated with dignity and compassion.

Reply from Paul Swithenbank, Owner at The Willows Care Home

Thank you, Susan, for taking the time to write such a positive review of your experiences at The Willows. Your aunt has settled in very well in the short time she has been with us.
Long may this continue...

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Review from Ann H (Daughter of Resident) published on 3 April 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad has been a resident at The Willows since August. We were very lucky that he and my Mum were able to move together. Dad has dementia and Mum was his main carer. The decision to move was difficult but the care and welcome they received at The Willows was amazing. They worked with Mum and Dad to
make the transition as smooth as possible. Maintaining Mum's independence whilst gradually lifting the load of my Dad's care from her shoulders. The individuality of the care and the friendly, family atmosphere really stand out for me. This enabled Mum to find a new role and she was able to regain time for the things she enjoyed. Sadly Mum passed away at the end of last year. The support that The Willows offered to our family at a very difficult time was outstanding. Dad continues to be very happy, we can tell he feels cared for, and we are certainly confident he is. We appreciate the good channels of communication and the very personal attention to any issues of health or well-being.
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Review from J E (Wife of Resident) published on 8 March 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband recently spent four weeks respite at The Willows. He was able to express his happy experience in his own words despite having vascular dementia. He said he enjoyed the food very much, it was varied and nutritious. He said he was very appreciative of the attention given by the helpful staff,
especially during his anxious moments. He also said he interacted confidently with the other residents and enjoyed hosting his many visitors during his stay in the orangery. He would be happy to return. On my part I was impressed by the manager, her team and how they worked together for the benefit of all the residents, it being one happy and secure family. The owner is very enthusiastic and well organised, and this is passed down successfully to the management of this delightful care home.
Reply from Paul Swithenbank, CEO at The Willows Care Home

Thank you, for such a positive review. Your husband thoroughly enjoyed himself and interacted very well with staff, residents and other visitors. He certainly took advantage of The Willows hospitality and made good use of his time. He was sadly missed on Saturday morning over breakfast!

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Review from A W (Daughter of Resident) published on 20 December 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mother moved to The Willows in June and was a resident until November when she unfortunately passed away.
The time she spent there was brilliant though and we can't fault the care and attention she received during her all to brief stay.
The staff were all so patient and attentive, not only with
my Mother but as I witnessed with other residents.
I wouldn't hesitate to recommend The Willows to anybody looking for top quality care for their relatives.
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Review from Gillian H (Daughter of Resident) published on 20 June 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
A wonderful care home, providing the highest level of care and support. The dedicated staff provide round the clock care, where attention to individual requirements is paramount. Their love, care and total commitment to the residents is clear. My 97 year old dad is safe in their capable hands, with
his health needs met, nutritious, delicious meals lovingly prepared and wonderful enrichment activities.
The rural location of the home has an abundance of wildlife and beautiful, tranquil grounds. A delightful orangery is a favourite spot, where dad enjoys many happy hours relaxing and observing the beautiful grounds. Pets can reside with residents, which is wonderful to observe, adding to well-being.
Since dad joined the home, the transformation in his health and well being has been such a relief to see. The fantastic team leave no stone unturned when it comes to meeting his needs, with family involvement being encouraged at all times. We will always be grateful.
Reply from Paul Swithenbank, Owner at The Willows Care Home

Thank you Gillian for such a positive review. I know the move for your father was seamless.

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Review from Hilary B (Daughter of Resident) published on 6 October 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Willows is the most excellent care home in the North West. Residents are treated with this wonderful home from home environment and they are all treated as an individual. I could not have placed my mother in a better home. My thanks go to all the staff who look after her so well.
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Review from Gary (Son of Resident) published on 5 October 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad has Alzheimer’s and lived on his own with his pet Border Collie called Tex. As his condition worsened we knew he would need 24/7 care but also knew he would be devastated if he was separated from his beloved Tex. Fortunately for my Dad and Tex we found the The Willows Care Home (Registered with
the Cinnamon Trust). The managers went to exceptional lengths to accommodate my Dad and Tex – Even Tex has his own care plan! My Dad and Tex enjoy the extensive gardens at the home and they are often taken for a walk in the surrounding quiet lanes where my Dad can also enjoy the horses in the nearby fields.
All the staff I have met I have found to be very kind, friendly and show empathy to my Dad’s needs. I was very worried how my Dad would react to the major change of moving into a care home. However, the staff have managed the change exceptionally well and Dad has, with their help, settled well. The home is cosy, very clean, welcoming and the rooms have access to the gardens, which are extensive and well kept. My Dad has a Key Worker and I have found access/communication with the home excellent – you are kept up to date with useful feedback and discussion. Overall I could not be happier.
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Current Review Score: 9.8 (9.826)

Overview of Review Score

The Review Score of 9.8 (9.826) out of 10 for The Willows Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.826 for The Willows Care Home is calculated as follows: ( (130 Excellents x 5) + (23 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 155 Ratings = 4.826
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Willows Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 27 registered maximum number of service users is 5.4, which has been reached with 13 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 Dec 2018

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

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Awards / Recognitions (19)

Meet the Team (0)

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