Clarence House

West Road, Mexborough S64 9NL

Clarence House is a charming property that is also versatile to a wide range of personal care needs.

Providing skilled care, Clarence House offers a fulfilling lifestyle, with highly qualified nurses and carers supporting personal choices as well as a dedicated Activity Co-ordinator to facilitate meaningful activities and a number of additional features, such as a hair and beauty salon, a choice of comfortable lounges and in-house entertainments.

All single bedrooms are en-suite, supporting privacy and dignity at all times, with residents able to contact carers 24-hours a day.

Group: Crown Care

Person in charge: Shiva Sheikholeslami (Manager)

Local Authority / Social Services: Doncaster Metropolitan Borough Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 78 Service Users

Registered Care Categories*: Dementia • Learning Disability • Mental Health Condition • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's

Admission Information: Ages from 45 to 110.

Single Rooms: 78

Rooms with ensuite WC: 78

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Clarence House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.2 (maximum of 10) for Clarence House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 8 Reviews over all time. This Average Rating is also the rating value for Clarence House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 8 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.67 for Clarence House is calculated as follows: ( (64 Excellents x 5) + (29 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 94 Ratings = 4.67

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.513 Points relating to the number of positive Reviews for Clarence House is based on 8 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 15.6 positive Reviews (78 registered maximum number of service users ÷ 5). 8 Reviews ÷ 15.6 Target = 0.513

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.2 Clarence House has a Review Score of 9.2 (9.183) from 8 Reviews


Average Ratings

  • Excellent
    5
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Clarence House?

  • Extremely LIKELY
    7
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Clarence House

  • Daughter of Resident/Service User
    3
  • Son of Resident/Service User
    2
  • Friend of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • Wife of Resident/Service User
    1
  • more

I worked for Royal Mail for 34 years and delivered to many nursing/residential homes and I can honestly say that this is the best home I have seen and been into. My wife is a nurse and a former carer and I think it is better than the one even she worked in.

How likely would you be to recommend Clarence House? Extremely Likely

Overall Standard

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Average Rating:   4.9 out of 5

Mum has resided at this home since 2012 and has always been very well cared for. The staff are welcoming and have been very supportive during the difficult times due to Mum's health. The management have implemented many improvements to the home over the years which have been beneficial to residents, staff and visitors.

How likely would you be to recommend Clarence House? Extremely Likely

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Average Rating:   4.5 out of 5

I came to visit a friend from our church. The staff are very friendly offered me a drink or refreshments. I was asked to be seated and the reception area is very comfortable. It was a busy day as there was an open day but the residents enjoyed entertainment with a very good singer in the comfort of the lounge. I even popped my head around and saw all the residents enjoying themselves.

I hope that if I have to go into nursing care I could stay in a place like this.

How likely would you be to recommend Clarence House? Extremely Likely

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Average Rating:   5 out of 5

I am extremely happy with the care my mum receives. All of the staff are caring and helpful and do their utmost to help whilst being able to maintain a sense of humour at the same time, which I feel is important and they treat my mum with dignity at all times. The meals are fantastic and my mum really enjoys them. The home is always very clean and tidy. There are also plenty of activities going on to keep the residents occupied. I would have no hesitation in recommending this care home.

How likely would you be to recommend Clarence House? Extremely Likely

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Average Rating:   5 out of 5

Mum loves the place, she has been in Highgrove for a number of years and knows everyone loves her too. Lovely activities lady who is so bubbly and pleasant and takes mum to the shops which she really enjoys. She also has her hair done every week and someone comes in every week to do exercises with them. Lovely staff and manager. Keep up the good work.

How likely would you be to recommend Clarence House? Likely

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Average Rating:   4.4 out of 5

My wife of sixty years has been in Highgrove Manor Care Home since 2012. Initially, some problems but adequately dealt with. Since that time and I visit regularly I can say that year on year Highgrove has progressively got better.
The staff and management are extremely pleasant and helpful in every way. In particular dealing with my wife's health problems. I couldn't wish for my wife to be elsewhere

How likely would you be to recommend Clarence House? Extremely Likely

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Average Rating:   4.6 out of 5

Over the last six months, Mum has improved her movement in both her arms and legs. This has improved due to the exercise classes she attends alongside the other service user. The lady doing the classes is doing an excellent job.

Mum has attended a couple of outdoor activities which have been excellent for her eg seaside and the theatre. Knowing in advance that she is going on these activities helps stimulate her mind, talking about it when we visit.

How likely would you be to recommend Clarence House? Extremely Likely

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Average Rating:   4.3 out of 5

My husband is very well looked after in Highgrove Manor Care Home. He seems very well in himself.

How likely would you be to recommend Clarence House? Extremely Likely

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Average Rating:   4.8 out of 5

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions

February 2016

Top 20 Mid-size Care Home Groups 2016

Recipient: Crown Care

Date: Monday 15 Feb 2016

more details

Job Vacancies

Staff Profiles

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Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Clarence House