Clarence House

West Road, Mexborough S64 9NL
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9.2 56 Reviews
  • Clarence House, Mexborough
Clarence House is a charming property that is also versatile to a wide range of personal care needs.

Providing skilled care, Clarence House offers a fulfilling lifestyle, with highly qualified nurses and carers supporting personal choices as well as a dedicated Activity Co-ordinator to facilitate meaningful activities and a number of additional features, such as a hair and beauty salon, a choice of comfortable lounges and in-house entertainments.

All single bedrooms are en-suite, supporting privacy and dignity at all times, with residents able to contact carers 24-hours a day.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 78 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Louise Foster (Home Manager)

Local Authority / Social Services

Admission Criteria

  • NHS Referrals Social Service Referrals Private Referrals
  • Ages 45+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2001
  • Number of floors: 3

Room Information

  • Single Rooms (78)
  • Couples/Companion Rooms (0)

Parking

  • Car parking facilities at the back of the home and to the side.

Clarence House Reviews (56)

9.2

Clarence House has a Review Score of 9.2 (9.210) out of 10, based on 13 reviews in the last 2 years.
Over all time Clarence House has 56 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Clarence House
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Total of 56, showing 1-20
Review from A D (Son of Resident) published on 26 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very clean care home, great staff all working very hard! My mum is very well looked after in this place, good food and lots of activities for her to take part in. Trips and outings arranged for her as well as the local hairdresser who comes in to make her feel great!
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Review from S R (Daughter of Resident) published on 10 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On arrival my mum and I were made very welcome, reassured that our loved one was going to be fine. Its the first experience we both have had on this very difficult decision, as our loved one would be left and we would walk away. All of our very many questions were answered carefully with ease, compassion
and again reassurance. We were made a coffee and was allowed to spend as much time, settling our loved one into his lovely room. I feel much better leaving him there than I did this morning preparing him for the next chapter of his life! Thank you.
Reply from Jo Cox, Administrator at Clarence House

Thank you so much for your kind words. At Clarence House we value the comments made by our families and welcome your positive feedback. Our culture at Clarence House is that our home is your home and we will strive to make our residents and families feel cared for and loved.

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Review from Suzanne D (Daughter of Resident) published on 16 May 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mum has been in Clarence house for 2 years now in which time she has been treated with respect and dignity, The care she has received is excellent she is much happier and healthier from when she was living alone
Reply from Jo Cox, Administator at Clarence House

It is very nice to hear these lovely comments. At Clarence we pride ourselves on making sure that our home is our residents and we treat all our residents as family. Thank you again Home Manager

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Review from B S (Niece of Resident) published on 14 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Always find the staff approachable and caring towards my aunt. I never let the home know when I am visiting and they are always welcoming and able to provide information when asked.
At the moment the access to the second floor isn't ideal eg via the laundry and only a lift but my aunt is safe, clean,
cared for and likes the staff which is all I want for her.
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Review from Ken P (Friend of Resident) published on 14 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My friend has now been in Residence at Clarence House for 18 months.during which time he has received excellent Care and overall is now a much happier and healthier person than previously when living alone with limited support.
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Review from W H (Daughter-in-law of Resident) published on 2 April 2025 Submitted via Website • Report
Overall Experience 3.0 out of 5
There has been time when we have not been informed of falls and staff haven't always been pleasant when asked about things relating to medication if we don't agree with the care home about the care they provide they get very standoffish and don't like it they do get a lot right but it's the other things
that lets them down they need to communicate with the residents families.
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Review from J D (Daughter of Resident) published on 29 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thanks to the thoughtful plan for mum moving into her new room, I and staff have noticed great improvement with mum all round. The staff are always busy but there's always someone available for a quick word. Everywhere around the care home is really clean. The staff are really friendly and helpful and
empathetic. Sewing names into belongings is advisable as understandably laundry has a busy job to reunite items with their owners. Mum continues to enjoy a great variety of choice for her meal times and the food and drinks are really good. So happy mum is safe and secure as I live elsewhere in the country and get limited quality time with mum. Big thank you to all the team.
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Review from M C (Daughter of Resident) published on 24 January 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Both our parents are residents at Clarence House, both with different needs. We feel that the care they receive is good, most of the staff are very professional and are friendly and can update you and relevant information.
They have a residents meeting every month and one for the family so if you
have any concerns or your loved ones do they can be voiced here.
The rooms are being updated at the moment.
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Review from R M (Son-in-law of Resident) published on 24 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
All staff and facilities are professional, caring and friendly. Highly satisfied with the care that my mother-in-law is receiving and my wife and I are very pleased that we have chosen Clarance House.
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Review from P F (Daughter of Resident) published on 24 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care and dedication given to my mum at Clarence House is second to none. She is really well cared for and looked after by all the staff at all levels. I feel confident with my mum being in their care. It's often the little things that matter and make all the difference, such as the way the cleaner
takes care of my mum's room, watering the plants, making sure her chair is facing the tv, her table has a couple of her chocolates out, to mention just a few things. The catering staff will go out of their way to ensure she has the food she likes all that is made from scratch. The carers take the time to ensure she is comfortable and helps her to drink etc. The management are approachable listen to you and take action if required. Thank you Clarence House.
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Review from Lee H (Son of Resident) published on 24 January 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Live local from here so great location. The people are very helpful when needed also always tidy around the home. Thanks.
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Review from Patricia Ann V (Wife of Resident) published on 16 January 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
My husband as been in Clarence House for the last 3 months and as been well looked after and cared for. As I live quite away, I am not able to visit him as much but I know his is in good hands and being cared for well. The staff work very hard and sometimes there is not enough of them but they still
try to look after everybody. His room is cleaned every day and he is always clean in his self. Although their choice of clothes is not what I would dress him in, but they are his own clothes and not somebody else.
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Review from C F (Friend of Resident) published on 18 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
In the time that I have been visiting my friend, I have seen such hard work from the care staff and nurses. They are so dedicated to giving their best I take my hat off to them. The food is very good and the home is always so clean and well organized. The manager is approachable and understanding and
is always around to deal with any difficulties. My friend's room is always clean and well organized and I am very happy to see my friend so well looked after.
Only one small gripe that I had was that on occasions there didn't seem to be enough staff on duty especially at mealtimes where people had to wait for some time before being served. Having said that the staff worked wonders to get everyone seated and served. Great to see!
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Review from Lorna R (Wife of Resident) published on 14 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Absolutely outstanding care, fabulous team proving high quality care with empathy and respect. The rooms are bright, clean and comfortable and the food is excellent.
Extremely happy with my husband's stay for respite and he will be back.
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Review from Karen B (Daughter of Resident) published on 11 July 2022 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Mom enjoyed her short stay at Clarence House Care Home, four days. Made friends and says the staff were lovely.
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Review from Joanne G (Daughter of Resident) published on 29 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was in Clarence House Care Home until her passing earlier this month. Words cannot express how wonderful the staff were. And the wonder carers, who to them nothing was too much trouble! Every time you visited all the residents were being engaged in activities such as dancing or games.
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Review from Christine W (Daughter of Resident) published on 23 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has only been in Clarence House Care Home for a few weeks now but what I have seen so far I am impressed with.
All the staff are caring and cheerful, keep me informed with Mum's progress, answer all my questions and reassure my concerns.
Best of all my mum seems settled.
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Review from Sandra B (Wife of Resident) published on 22 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
It's been convenient for myself to see my husband as the home is only down the road. It's early so far however, I found all the staff to be very helpful and have looked after my husband well. The food has been nice and overall I have had a positive experience.
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Review from Claire P (Granddaughter of Resident) published on 22 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandma is a relatively new resident to Clarence House Care Home and although she found the initial prospect of coming into a residential home daunting, the staff have done everything possible to make her feel happy and welcome.
Nothing is too much trouble, they’re all friendly, kind and as well
as settling Gran’s reservations they also settled ours. A big thank you to all staff - your support has been very much appreciated during a challenging time!
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Review from Yvonne H (Wife of Resident) published on 22 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has been in Clarence House Care Home for a short while. Overall, staff are very friendly and helpful. Food also looks very good and he looks well cared for and looked after and seems to be enjoying his stay at Clarence House.
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Current Review Score: 9.2 (9.210)

Overview of Review Score

The Review Score of 9.2 (9.210) out of 10 for Clarence House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.4 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.441 for Clarence House is calculated as follows: ( (79 Excellents x 5) + (51 Goods x 4) + (11 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 143 Ratings = 4.441
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.769 Points relating to the number of positive Reviews for Clarence House is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 78 registered maximum number of service users is 15.6. 12 Positive Reviews ÷ 15.6 = 0.769
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Oct 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (5)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Clarence House

What types of Care is Clarence House registered for?

Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Clarence House have?

There are 78 Single Rooms.

What are the Facilities & Services at Clarence House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Clarence House to the centre of Mexborough?

0.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Clarence House to verify any information. View our terms and conditions. Clarence House has an Enhanced Service - more info.