Clarence House Care Home

My mum was in Clarence House Care Home until her passing earlier this month. Words cannot express how wonderful the staff were. And the wonder carers, who to them nothing was too much trouble! Every time you visited all the residents were being engaged in activities such as dancing or games.

Best of all my mum seems settled.

It's been convenient for myself to see my husband as the home is only down the road. It's early so far however, I found all the staff to be very helpful and have looked after my husband well. The food has been nice and overall I have had a positive experience.

Nothing is too much trouble, they’re all friendly, kind and as well as settling Gran’s reservations they also settled ours. A big thank you to all staff - your support has been very much appreciated during a challenging time!

My husband has been in Clarence House Care Home for a short while. Overall, staff are very friendly and helpful. Food also looks very good and he looks well cared for and looked after and seems to be enjoying his stay at Clarence House.

Clarence House Care Home is a very warm and welcoming care home with helpful staff. Staff are willing to go out of their way to help with any questions and facilitate. Thank you for your warmth and care. It would be good to see more news on all the lovely things happening.

My mum went into Clarence House Care Home after having a serious stroke. The staff there have been fantastic, always making sure my mum is happy and settled. Her room is always nice and clean and the cleaners always have a chat with her when cleaning her room. The home itself is beautiful and welcoming. I would recommend Clarence House to anyone who is having to put a loved one in a home, knowing they will be well looked after.

Everyone was very friendly and thoughtful. Every care was put in place for safety and I know my husband was happy and well cared for.

Mum's transition into care was emotionally difficult for both her and the family, however, the team at Clarence House have been thoughtful, caring and considerate during this time and since. Mum now seems settled, and looks well cared for and after seeing the team in action I know she is safe and well looked after. Nothing is too much trouble, they help mum with her mobile phone when needed, they answer any questions we have promptly and keep us updated as and when needed. It's a great relief for the family that Mum is in Clarence House. A big thank you to all the team for giving Mum the care she needs, you are very much appreciated.

Mum went to Clarence House during the covid pandemic so visiting has been difficult. A few nice touches on admission being informed mum had arrived and later the same evening to say she had settled were greatly appreciated. The staff have always been available to answer my numerous questions and offer reassurance. They have assisted her to contact us via her mobile phone and facilitated window visits.

A huge thank you to all the staff.

Father-in-law has been well looked after even though he is newly admitted.

I would like to say a huge thank you to everyone at Clarence House not only for looking after my mum but for the care and kindness shown to everyone there. They are in safe hands.

I went to visit my aunt in the visiting pod. This was well organised by an appointment system. The pod is very clean, staff are very accommodating and brought my aunt to the closed door. In the circumstances, this is well done. Let us hope we can get back to some normality soon and enjoy visits and coffee mornings as before. Well done 'Team Clarence'.

A welcoming care home with caring staff and efficient management would recommend.

Keep up the good work and service you provide.

Home from home.

Nice clean home. Visitors welcomed. Drinks bar for visitors who can enjoy chatting to residents in comfortable surroundings which make it feel like home.

I can’t thank the team enough for welcoming him in.

Clarence house looked after my Grandad for a short period of time at the end of his life, they always made sure he was provided with the utmost dignity and cared for him the same way I would. My grandad was a fussy eater and would only eat pudding but they were amazing and always catered to this, they went above and beyond. Some of the staff were so caring and put us at ease when we had to go, the nurses did all they could to make sure his last moments were comfortable and dignified. Thank you all for the care you gave, it is much appreciated.