Clarence House

West Road, Mexborough S64 9NL
Review Us
9.2 56 Reviews
  • Clarence House, Mexborough
Clarence House is a charming property that is also versatile to a wide range of personal care needs.

Providing skilled care, Clarence House offers a fulfilling lifestyle, with highly qualified nurses and carers supporting personal choices as well as a dedicated Activity Co-ordinator to facilitate meaningful activities and a number of additional features, such as a hair and beauty salon, a choice of comfortable lounges and in-house entertainments.

All single bedrooms are en-suite, supporting privacy and dignity at all times, with residents able to contact carers 24-hours a day.
Show Clarence House on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 78 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Louise Foster (Home Manager)

Local Authority / Social Services

Admission Criteria

  • NHS Referrals Social Service Referrals Private Referrals
  • Ages 45+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2001
  • Number of floors: 3

Room Information

  • Single Rooms (78)
  • Couples/Companion Rooms (0)

Parking

  • Car parking facilities at the back of the home and to the side.

Clarence House Reviews (56)

9.2

Clarence House has a Review Score of 9.2 (9.210) out of 10, based on 13 reviews in the last 2 years.
Over all time Clarence House has 56 reviews.

Overall Experience
  • 41
  • 13
  • 2
  • 0
  • 0
Date Published
  • 56
  • 6
  • 12
  • 13
  • 43
Reviewer Connection to Clarence House
  • 20
  • 9
  • 8
  • 6
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 56, showing 21-40
Review from L D (Friend of Resident) published on 22 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Clarence House Care Home is a very warm and welcoming care home with helpful staff. Staff are willing to go out of their way to help with any questions and facilitate. Thank you for your warmth and care. It would be good to see more news on all the lovely things happening.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Clare E (Daughter of Resident) published on 22 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum went into Clarence House Care Home after having a serious stroke. The staff there have been fantastic, always making sure my mum is happy and settled. Her room is always nice and clean and the cleaners always have a chat with her when cleaning her room. The home itself is beautiful and welcoming.
I would recommend Clarence House to anyone who is having to put a loved one in a home, knowing they will be well looked after.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Mary D (Wife of Resident) published on 21 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Everyone was very friendly and thoughtful. Every care was put in place for safety and I know my husband was happy and well cared for.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Lynn H (Daughter of Resident) published on 31 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum's transition into care was emotionally difficult for both her and the family, however, the team at Clarence House have been thoughtful, caring and considerate during this time and since. Mum now seems settled, and looks well cared for and after seeing the team in action I know she is safe and well
looked after. Nothing is too much trouble, they help mum with her mobile phone when needed, they answer any questions we have promptly and keep us updated as and when needed. It's a great relief for the family that Mum is in Clarence House. A big thank you to all the team for giving Mum the care she needs, you are very much appreciated.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from D W (Daughter of Resident) published on 24 June 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum went to Clarence House during the covid pandemic so visiting has been difficult. A few nice touches on admission being informed mum had arrived and later the same evening to say she had settled were greatly appreciated. The staff have always been available to answer my numerous questions and offer
reassurance. They have assisted her to contact us via her mobile phone and facilitated window visits.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jonathan J (Son of Resident) published on 24 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was moved from another care home to Clarence House right in the middle of the first lockdown of the Covid pandemic. During that time we have been able to see her through a window and I have been very pleased with how safe she and the other residents have been kept in relation to Covid. As I live
100 miles away, I have also been very impressed how Clarence House staff have made it possible for me to see Mum at fairly short notice.
In the last few weeks, I have been able to actually be in the same room with Mum and I’ve had three lovely visits. She looks very well cared for, without a hairdresser they have made a lovely effort with her hair and her skin looks to be in very good condition. She has also being on good form on these visits and seems to be happy as well – I too am very happy with the care Clarence House has been giving to my mum. A year down the line, she seems on far better form that she did in her previous care home.
A huge thank you to all the staff.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Mick C (Son-in-law of Resident) published on 18 June 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
Staff are very receptive and helpful.
Can’t do enough to help.
Local care staff who are very caring towards each resident.
Father-in-law has been well looked after even though he is newly admitted.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Valerie S (Daughter of Resident) published on 9 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Clarence House for over two years. She soon settled and it became clear she was well cared for. I have never worried about her.
This was also the case over the last year while we had the pandemic. Although I could only see her through a glass window I could see she
was safe, healthy and well cared for. I was never overly worried about her.
When I look back, this says so much about the carers and staff. They have been wonderful. I can’t praise them enough. Caring is difficult at the best of times but with the pandemic so much harder for everyone.
Two weeks ago I saw my mum face to face. It was lovely to actually be with her and hold her hands and I could see she was as well as I thought she would be.
I would like to say a huge thank you to everyone at Clarence House not only for looking after my mum but for the care and kindness shown to everyone there. They are in safe hands.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from A B (Niece of Resident) published on 3 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I went to visit my aunt in the visiting pod. This was well organised by an appointment system. The pod is very clean, staff are very accommodating and brought my aunt to the closed door. In the circumstances, this is well done. Let us hope we can get back to some normality soon and enjoy visits and
coffee mornings as before. Well done 'Team Clarence'.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M R (Son of Resident) published on 8 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A welcoming care home with caring staff and efficient management would recommend.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from P N (Daughter of Resident) published on 8 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I would highly recommend Clarence House to friends and family. Residents are treated with dignity. All staff that I have met deal promptly with any issues, queries that are asked of them. Nothing is too much trouble no matter how busy they are.
Keep up the good work and service you provide.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from R G (Son of Resident) published on 4 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Home from home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Liz P (Friend of Resident) published on 3 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Nice clean home. Visitors welcomed. Drinks bar for visitors who can enjoy chatting to residents in comfortable surroundings which make it feel like home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Dom B (Grandson of Resident) published on 30 January 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Clarence House cared for my Grandad.
They did care too, each member of staff considered my grandad a friend. They looked after him like he was a member of their family.
I can’t thank the team enough for welcoming him in.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Charlotte B (Granddaughter of Resident) published on 30 January 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Clarence house looked after my Grandad for a short period of time at the end of his life, they always made sure he was provided with the utmost dignity and cared for him the same way I would. My grandad was a fussy eater and would only eat pudding but they were amazing and always catered to this, they
went above and beyond. Some of the staff were so caring and put us at ease when we had to go, the nurses did all they could to make sure his last moments were comfortable and dignified. Thank you all for the care you gave, it is much appreciated.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J T (Wife of Resident) published on 8 January 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Absolutely fantastic, can't fault staff or management at all. Could not be better looked after if he was at home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Lesley K (Wife of Resident) published on 18 December 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Having looked after my husband for several years, his general health and dementia had deteriorated to such an extent that I was forced to admit that I could not do this any longer. I was very anxious about him going into care but need not have worried. Everyone at Clarence House really cares for the
residents and they all go the extra mile to make them and their families feel at home and loved. It is such a relief not to have to worry about his medical conditions and keeping him safe from falls. I am always welcome and now enjoy being his wife not his overstressed carer, constantly on duty.
Thank you all at Clarence House.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Paul M (Son-in-law of Resident) published on 6 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
When entering the home the welcome you get is very good and all the staff are very friendly and helpful.The staff always seem to have time to talk to you about who you have come to see ,always plenty to eat and drink know matter what time of day or night it is. All in all the home is really friendly,very
clean and the staff nothing is to much trouble.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Tara S (Daughter of Resident) published on 6 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Clean pleasant surroundings wonderful staff nothing too much trouble all very professional and caring food and drink plentiful I couldn’t be happier my dad chose to stay permanently after going in for respite three words peace of mind
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Lynda C (Daughter of Resident) published on 6 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thanks to the team especially the management at Clarence House, my father was transferred to the care home swiftly. The care home was very accommodating, friendly and welcoming. Not only they cared for my father but also they looked after us. We were even offered a room to stay overnight if we wanted
to. I am so glad that my father spent the remaining few days of his life in peace in a lovely, clean and homely environment. I do believe that the team went above and beyond to provide their service. The management visited us on daily basis, comforted us and made sure everything was going well. We were also offered refreshments and sandwiches anytime we visited. These are only a few points to tell you how thoughtful and caring staff at Clarence House are and I would highly recommend anyone who is looking to find a care home for a loved one, to consider Clarence House, as they are the best of the best!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.2 (9.210)

Overview of Review Score

The Review Score of 9.2 (9.210) out of 10 for Clarence House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.4 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.441 for Clarence House is calculated as follows: ( (79 Excellents x 5) + (51 Goods x 4) + (11 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 143 Ratings = 4.441
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.769 Points relating to the number of positive Reviews for Clarence House is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 78 registered maximum number of service users is 15.6. 12 Positive Reviews ÷ 15.6 = 0.769
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Oct 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (5)

Meet the Team (0)

There are no team members posted.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Clarence House to verify any information. View our terms and conditions. Clarence House has an Enhanced Service - more info.