Clarence House Care Home

Absolutely fantastic, can't fault staff or management at all. Could not be better looked after if he was at home.

Thank you all at Clarence House.

When entering the home the welcome you get is very good and all the staff are very friendly and helpful.The staff always seem to have time to talk to you about who you have come to see ,always plenty to eat and drink know matter what time of day or night it is. All in all the home is really friendly,very clean and the staff nothing is to much trouble.

Clean pleasant surroundings wonderful staff nothing too much trouble all very professional and caring food and drink plentiful I couldn’t be happier my dad chose to stay permanently after going in for respite three words peace of mind

Thanks to the team especially the management at Clarence House, my father was transferred to the care home swiftly. The care home was very accommodating, friendly and welcoming. Not only they cared for my father but also they looked after us. We were even offered a room to stay overnight if we wanted to. I am so glad that my father spent the remaining few days of his life in peace in a lovely, clean and homely environment. I do believe that the team went above and beyond to provide their service. The management visited us on daily basis, comforted us and made sure everything was going well. We were also offered refreshments and sandwiches anytime we visited. These are only a few points to tell you how thoughtful and caring staff at Clarence House are and I would highly recommend anyone who is looking to find a care home for a loved one, to consider Clarence House, as they are the best of the best!

My father was a resident at Clarence House for only a short time before his death. He was well cared for and treated with kindness and dignity during the last days of his life.

The care and compassion given to my relative and family members were outstanding. Staff always on hand, both careers and management always happy to listen.

When you are there, you can see that everyone enjoys doing their job. The staff try their best to engage and get to know everyone. My sister in law had a really good experience and I would like to say that if you have to choose a care home for respite or permanent living, Clarence house would be one of the best that you can consider.

My friend has been in Clarence House for years and absolutely loves it. The home is always doing activities with all the residents which include painting, making pictures, bingo, entertainment, karaoke, regular weekly coffee mornings and visits from the ice cream man. My friend is always clean and presentable, her hair is done every week and her nails are painted. I would highly recommend Clarence House.

All in all, it was a very good atmosphere. Keep up the good work, 5 stars.

My stepdaughter would like to decorate the room to my own taste which has been allowed by the home.

My mother has Vascular Dementia among other things, and was very unsettled and agitated when she first entered care because she wanted to be at home. Unfortunately it became totally impossible for me to continue as her carer at home due to her deteriorating condition, which needed expert management. But the staff soon made her feel comfortable and settled, and she is now very happy and content with her new surroundings. The manager and her team work well together in the interests of all the residents, despite some of them being a challenge due to their physical and/or mental health debilities. I am completely satisfied with the care that my mother is now receiving at Clarence House.

My father spent his last few weeks at Clarence House. All the staff were excellent, from care staff to administrative and ancillary staff through to the management team. I have visited a wide range of care homes in various capacities over the years and none of them have been better than Clarence House in terms of the quality of care offered.

I would definitely recommend this home to anyone. Thank you for caring for our mum, we are so much more at ease as a family.

I worked for Royal Mail for 34 years and delivered to many nursing/residential homes and I can honestly say that this is the best home I have seen and been into. My wife is a nurse and a former carer and I think it is better than the one even she worked in.

Mum has resided at this home since 2012 and has always been very well cared for. The staff are welcoming and have been very supportive during the difficult times due to Mum's health. The management have implemented many improvements to the home over the years which have been beneficial to residents, staff and visitors.

I am extremely happy with the care my mum receives. All of the staff are caring and helpful and do their utmost to help whilst being able to maintain a sense of humour at the same time, which I feel is important and they treat my mum with dignity at all times. The meals are fantastic and my mum really enjoys them. The home is always very clean and tidy. There are also plenty of activities going on to keep the residents occupied. I would have no hesitation in recommending this care home.

Mum loves the place, she has been in Highgrove for a number of years and knows everyone loves her too. Lovely activities lady who is so bubbly and pleasant and takes mum to the shops which she really enjoys. She also has her hair done every week and someone comes in every week to do exercises with them. Lovely staff and manager. Keep up the good work.

The staff and management are extremely pleasant and helpful in every way. In particular dealing with my wife's health problems. I couldn't wish for my wife to be elsewhere

My husband is very well looked after in Highgrove Manor Care Home. He seems very well in himself.