






Clarence House is a charming property that is also versatile to a wide range of personal care needs.
Providing skilled care, Clarence House offers a fulfilling lifestyle, with highly qualified nurses and carers supporting personal choices as well as a dedicated Activity Co-ordinator to facilitate meaningful activities and a number of additional features, such as a hair and beauty salon, a choice of comfortable lounges and in-house entertainments.
All single bedrooms are...
Care Provided by Clarence House Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 78 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Contact Clarence House Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Crown Care
- Private Owned
Person in charge
- Zoe Elliott(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 45+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: -1
- Last Refurbishment: 2001
- Number of floors: 3
Room Information
- Single Rooms (78)
Parking
- Car parking facilities at the back of the home and to the side.
Clarence House Care Home Reviews (61)
Clarence House Care Home has a Review Score of 9.5 (9.497) out of 10, based on 17 reviews in the last 2 years.
Over all time Clarence House Care Home has 61 reviews.
Absolutely fantastic, can't fault staff or management at all. Could not be better looked after if he was at home.
Thank you all at Clarence House.
When entering the home the welcome you get is very good and all the staff are very friendly and helpful.The staff always seem to have time to talk to you about who you have come to see ,always plenty to eat and drink know matter what time of day or night it is. All in all the home is really friendly,very clean and the staff nothing is to much trouble.
Clean pleasant surroundings wonderful staff nothing too much trouble all very professional and caring food and drink plentiful I couldn’t be happier my dad chose to stay permanently after going in for respite three words peace of mind
Thanks to the team especially the management at Clarence House, my father was transferred to the care home swiftly. The care home was very accommodating, friendly and welcoming. Not only they cared for my father but also they looked after us. We were even offered a room to stay overnight if we wanted to. I am so glad that my father spent the remaining few days of his life in peace in a lovely, clean and homely environment. I do believe that the team went above and beyond to provide their service. The management visited us on daily basis, comforted us and made sure everything was going well. We were also offered refreshments and sandwiches anytime we visited. These are only a few points to tell you how thoughtful and caring staff at Clarence House are and I would highly recommend anyone who is looking to find a care home for a loved one, to consider Clarence House, as they are the best of the best!
My father was a resident at Clarence House for only a short time before his death. He was well cared for and treated with kindness and dignity during the last days of his life.
The care and compassion given to my relative and family members were outstanding. Staff always on hand, both careers and management always happy to listen.
When you are there, you can see that everyone enjoys doing their job. The staff try their best to engage and get to know everyone. My sister in law had a really good experience and I would like to say that if you have to choose a care home for respite or permanent living, Clarence house would be one of the best that you can consider.
My friend has been in Clarence House for years and absolutely loves it. The home is always doing activities with all the residents which include painting, making pictures, bingo, entertainment, karaoke, regular weekly coffee mornings and visits from the ice cream man. My friend is always clean and presentable, her hair is done every week and her nails are painted. I would highly recommend Clarence House.
The nursing care he receives is excellent and the staff make you feel at home offering refreshments on entry, it is a lot better than the care home my late mother was in.
When I attended, a World Cup match was on the large TV and all the staff and residents were enjoying the celebrations and asked me to join in.
All in all, it was a very good atmosphere. Keep up the good work, 5 stars.
My stepdaughter would like to decorate the room to my own taste which has been allowed by the home.
My mother has Vascular Dementia among other things, and was very unsettled and agitated when she first entered care because she wanted to be at home. Unfortunately it became totally impossible for me to continue as her carer at home due to her deteriorating condition, which needed expert management. But the staff soon made her feel comfortable and settled, and she is now very happy and content with her new surroundings. The manager and her team work well together in the interests of all the residents, despite some of them being a challenge due to their physical and/or mental health debilities. I am completely satisfied with the care that my mother is now receiving at Clarence House.
My father spent his last few weeks at Clarence House. All the staff were excellent, from care staff to administrative and ancillary staff through to the management team. I have visited a wide range of care homes in various capacities over the years and none of them have been better than Clarence House in terms of the quality of care offered.
I would definitely recommend this home to anyone. Thank you for caring for our mum, we are so much more at ease as a family.
I worked for Royal Mail for 34 years and delivered to many nursing/residential homes and I can honestly say that this is the best home I have seen and been into. My wife is a nurse and a former carer and I think it is better than the one even she worked in.
Mum has resided at this home since 2012 and has always been very well cared for. The staff are welcoming and have been very supportive during the difficult times due to Mum's health. The management have implemented many improvements to the home over the years which have been beneficial to residents, staff and visitors.
I am extremely happy with the care my mum receives. All of the staff are caring and helpful and do their utmost to help whilst being able to maintain a sense of humour at the same time, which I feel is important and they treat my mum with dignity at all times. The meals are fantastic and my mum really enjoys them. The home is always very clean and tidy. There are also plenty of activities going on to keep the residents occupied. I would have no hesitation in recommending this care home.
Mum loves the place, she has been in Highgrove for a number of years and knows everyone loves her too. Lovely activities lady who is so bubbly and pleasant and takes mum to the shops which she really enjoys. She also has her hair done every week and someone comes in every week to do exercises with them. Lovely staff and manager. Keep up the good work.
The staff and management are extremely pleasant and helpful in every way. In particular dealing with my wife's health problems. I couldn't wish for my wife to be elsewhere
My husband is very well looked after in Highgrove Manor Care Home. He seems very well in himself.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 23 July 2025Requires improvement
- CaringRequires improvement
- EffectiveRequires improvement
- ResponsiveRequires improvement
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Clarence House Care Home.
There are no upcoming events for Clarence House Care Home.
Awards / Recognitions (5)
- 28 Feb 2023Recipient: Crown Care
- 30 Jun 2022Recipient: Crown Care
- 30 Jun 2021Recipient: Crown Care
Accreditations
There are no accreditations posted yet for Clarence House Care Home.
Meet the Team (0)
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