Rowena House

Old Road, Conisbrough, Doncaster DN12 3LX

Rowena House is committed to a dignified lifestyle for all adults with care needs, making the most of a homely environment and team of skilled individuals.

Professionals respect their residents' privacy and keep them informed, understanding that a sense of worth and purpose contributes to their overall well-being.

The provider is well-versed in the challenges of dementia care and innovate ways that adults can be supported.

Group: Runwood Homes Ltd

Person in charge: Jane Bradley (Manager)

Local Authority / Social Services: Doncaster Metropolitan Borough Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 40 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's

Admission Information: Ages 50+.

Single Rooms: 40

Rooms with ensuite WC: 0

Facilities & Services: Own Furniture if required

Latest Care Quality Commission* Report on Rowena House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.7 (maximum of 10) for Rowena House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 15 Reviews over all time. This Average Rating is also the rating value for Rowena House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 8 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.692 for Rowena House is calculated as follows: ( (126 Excellents x 5) + (39 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 172 Ratings = 4.692

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Rowena House is based on 8 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 8 positive Reviews (40 registered maximum number of service users ÷ 5). 8 Reviews ÷ 8 Target = 1.000

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.7 Rowena House has a Review Score of 9.7 (9.692) from 15 Reviews


Average Ratings

  • Excellent
    12
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Rowena House?

  • Extremely LIKELY
    14
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Rowena House

  • Daughter of Resident/Service User
    5
  • Friend of Resident/Service User
    3
  • Granddaughter of Resident/Service User
    3
  • Nephew of Resident/Service User
    1
  • Relative of Resident/Service User
    1
  • more

My mum is in Rowena House, Conisbrough. I visit most days and feel the care home has a very friendly feel about it.
Mum has settled in really well and has said on many occasions she wishes she had gone in earlier.
The staff are amazing and treat residents with the respect and dignity they deserve.
Mum still has a wicked sense of humour at times and enjoys a laugh and banter with the staff.

How likely would you be to recommend Rowena House? Extremely Likely

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Average Rating:   4.8 out of 5

I don't live near to the care home so only got a chance to visit once or twice over the past four months. Nan seemed happy and content when I visited her for her birthday.
She was less agitated and was praising the care home and the staff.
She mostly enjoys having a cigarette, so being allowed them makes her happy and less anxious.
I noticed a massive difference in her.
Very good.

How likely would you be to recommend Rowena House? Extremely Likely

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Average Rating:   5 out of 5

My daughter arranged for me to reside here at Rowena. I didn't think I would like it. It took me a couple of weeks to settle in and now I love it here. I can have a laugh and a bit of fun with the staff and I feel very well looked after and very safe as I don't like the dark and was frightened of living by myself.
I have a lovely room with all my photos and a large TV.
The staff are lovely and allow me to smoke outside.
The food is lovely and my daughter takes me out.

How likely would you be to recommend Rowena House? Extremely Likely

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Average Rating:   5 out of 5

My nana has been in Rowena since July this year. I visit most weeks with my stepdaughter who is two years of age.
Nana loves children and it's nice to see her happy.
Nana has a good relationship with the staff and is happy and content. She always takes me to see her room and is proud of her own space. Nana is happy and well cared for, which makes me very happy - as my mum was looking after her but could no longer manage.

How likely would you be to recommend Rowena House? Extremely Likely

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Average Rating:   5 out of 5

I am the next door neighbour of a resident at Rowena House. I have known and lived next to her for 35 years. I watched her deteriorate over the last 5 years or so.
She would go out looking for kids (her grandkids who are now grown up) at all times of the day and night. I have visited her three or four times and can't believe the change in her or how nice the home is.
I enjoy seeing her relate to staff in a comfortable manner. She looks better than she has for years.

How likely would you be to recommend Rowena House? Extremely Likely

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Average Rating:   5 out of 5

With so much bad press on the television and in newspapers I felt a little frightened on my first visit to Rowena (my own Gran had been in a home, which I really disliked). From stepping through the door I knew straight away it was a lovely place. All the staff were smiling, some were singing. Residents looked happy and cared for. My friend, who doesn't mix very well looked happy and relaxed. She constantly spoke of the staff in a good way. Was fabulous watching her so happy and content.

How likely would you be to recommend Rowena House? Extremely Likely

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Average Rating:   4.9 out of 5

Rowena House has got nice friendly, caring staff and a great management team who always have time to listen to your concerns. The only thing that could be improved is their activities program. Staff try to arrange activities but are that busy with residents they often haven't got time. Employing an activities coordinator would be a great idea. Overall, Rowena House is a nice, friendly place and I know our mum is getting the best care possible.

How likely would you be to recommend Rowena House? Likely

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Average Rating:   4.1 out of 5

The staff are friendly and caring, always making the service user happy and getting them involved in different activities.

How likely would you be to recommend Rowena House? Extremely Likely

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Average Rating:   4.9 out of 5

My mother has only just moved in and we are very happy wit everything. The home and staff are excellent.

How likely would you be to recommend Rowena House? Extremely Likely

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Average Rating:   4.9 out of 5

Staff are very helpful and friendly, always polite, know the residents really well, meals are excellent, very homely.

How likely would you be to recommend Rowena House? Extremely Likely

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Average Rating:   4.6 out of 5

I find everything at Rowena House is everything my friend who resides there needs. The staff are very helpful and caring, making sure clients are okay. I visit most days of the week and have not been able to fault or complain about anything.

How likely would you be to recommend Rowena House? Extremely Likely

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Average Rating:   4.9 out of 5

Mum is very happy at Rowena House. The carers and staff are all friendly and caring and the food is good and everything is neat and clean.

How likely would you be to recommend Rowena House? Extremely Likely

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Average Rating:   4.6 out of 5

The home had a pleasant, positive atmosphere. Staff were talking to visitors and showed awareness of residents needs and how they were feeling.

How likely would you be to recommend Rowena House? Extremely Likely

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Average Rating:   5 out of 5

Initial few visits for respite had more staff and a more relaxed and inviting atmosphere. Since privatisation there is noticeably less staff, which gives a less relaxed/inviting atmosphere. All that said, the staff are very friendly and genuinely caring of resident's needs. See notes re questions below:-
Care/Support - would have put excellent if staff levels remained as before privatisation, Management - have had no cause to deal with management and therefore cannot comment, Safety&Security - mother has managed to open downstairs emergency exit door, Value for Money - self funded so always a contentious issue.

How likely would you be to recommend Rowena House? Extremely Likely

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Average Rating:   3.7 out of 5

I have no problems with the home, all staff are very friendly and my aunt is very happy there.

How likely would you be to recommend Rowena House? Extremely Likely

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Average Rating:   4 out of 5

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions

February 2018

Top 20 Large Care Home Groups 2018

Recipient: Runwood Homes Ltd

Date: Thursday 01 Feb 2018

more details

April 2017

Top 20 Large Care Home Groups 2017

Recipient: Runwood Homes Ltd

Date: Saturday 01 Apr 2017

more details

February 2016

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Rowena House