Whiston Hall Ltd

Chaff Lane, Whiston, Rotherham S60 4HE
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9.4 33 Reviews
  • Whiston Hall Ltd, Rotherham
Whiston Hall offers residential and early stages dementia care to people who are 55 and over. The home also provides respite care to enable family carers to recharge their batteries. The home has launched a day care service to help local people to make new friends and enjoy a wide range of activities.

The team uses the latest person-centred software (PCS) and works with residents and family members to create customised care plans that reflect each person's cultural, spiritual and emotional preferences.

Whiston Hall is wheelchair accessible and there are call alarms in each room to make sure every resident has access to assistance whenever they need it.

Working with healthcare professionals, district nurses and physiotherapists, the team at Whiston Hall ensure that residents continue to receive the appropriate care. Residents also have access to a great hairdresser and receive regular visits from a chiropodist. In addition, there is Wi-Fi available throughout Whiston Hall that residents and visitors can link up to.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 48 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care
  • Convalescent Care
  • COPD/Pulmonary Disease
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1035
  • Self-Funded Residential Dementia Care: from £1035
  • RESPITE Self-Funded Residential Care: from £1035
  • RESPITE Self-Funded Residential Dementia Care: from £1035

There are additional costs for hairdressing, chiropody and dentistry.

These prices are only a guideline, please contact Whiston Hall Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Whiston Hall Ltd

Person in charge

  • Jane Ridge (Home Manager)

Local Authority / Social Services

Admission Criteria

  • We accept all residents whether local authority or self-funding referrals.
  • Ages 55+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2020
  • Number of floors: 3

Room Information

  • Single Rooms (44)
  • Couples/Companion Rooms (2)

Visiting

  • The home encourages family and friends to visit. However, they operate protected mealtimes in order to help residents focus on the nutritious meals prepared by the catering team. The home asks that visitors avoid arriving during meals.

Parking

  • Parking is available on site at the main entrance to the home.

Whiston Hall Ltd Reviews (33)

Total of 33, showing 1-20
9.4

Whiston Hall Ltd has a Review Score of 9.4 (9.422) out of 10, based on 25 reviews in the last 2 years. Over all time Whiston Hall Ltd has 33 reviews.

Overall Experience

  • 22
  • 7
  • 3
  • 1
  • 0

Date Published

33
8
11
25
8

Review from Rosemary M (Daughter of Resident) published on 17 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was always adamant that she would never move into a carehome. However, after becoming actually ill she was discharged first home and then Whiston in a NHS funded bed. She settled straight away and decided she didn't want to go home as she liked the home and felt safe. The carers, seniors and management
are caring. competent and hard working. They do not hesitate to seek help if mum is actively ill and provide excellent support during and after hospital admissions. Mum's only gruble is that the cooked meals are variable in quality. I have visited many care homes and Whiston sits with the best of them.

Reply from Jane Ridge, Manager at Whiston Hall Ltd

Thank you on behalf of myself and my staff for those kind words, I will pass your comment to the staff

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Review from A S (Son of Resident) published on 2 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are friendly and polite. The once carer has an exceptional sense of humour. Always checking in on my mother. Her clothes are kept clean and ironed. There are very good communication between my mother and the staff members. Another member of staff in particular, stands out.

Reply from Jane Ridge, Manager at Whiston Hall Ltd

Thank you for your feedback, I will pass this onto staff, I am happy to chat with you to discuss any concerns you may have

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Review from Alison G (Daughter of Resident) published on 1 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Whiston Hall are amazing, my mums been in their care for 3 years in that time, she has been looked after with care and consideration. She has a few health issues, but management and the team keep a close eye on her and know when she isn't herself. We couldn't ask for anything else

Reply from Jane Ridge, Manager at Whiston Hall Ltd

Thank you for your kind comments. I will pass these over to my staff

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Review from J J (Wife of Resident) published on 26 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My husband was admitted for respite care which we hoped to make permanent. Sadly despite much kindness from all the staff he did not settle and had to be moved elsewhere.

Reply from Jane Ridge, Manager at Whiston Hall Ltd

Thank you for your kind words, I will pass this onto my staff. I do hope that your husband has now settled in his new home

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Review from T L (Daughter of Resident) published on 23 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the staff who work at 'Whiston Hall' enough. They are all friendly and very hardworking. They are all up to date in the latest training in regards to manual handling, diet and fluids, mouth care, and pressure care. I am grateful that my father, who has advanced Parkinsons, is able to
spend his last few months here.

Reply from Jane Ridge, Manager at Whiston Hall Ltd

Thank you for your lovely words, I will pass this on to all the staff. It was a pleasure to look after your father

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Review from J G (Friend of Resident) published on 1 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are excellent, caring & loving to all the residents. Since my friend came to Whiston Hall, she has gone from strength to strength due to all the staff & support and I cannot thank them.
The management is putting things forward to update facilities which is now showing and making a difference.
I
can only recommend Whiston Hall highly.

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Review from E J (Cousin of Resident) published on 24 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My relative seems reasonably happy with the care home. He doesn't join in any of the activities due to his illnesses, he does however receive encouragement from the staff, but is happy to stay in his own surroundings, where he feels comfortable. The staff and Manager are very friendly, approachable
and do their best to help and keep us up to date with everything.

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Review from D P (Son of Resident) published on 21 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the home & staff caring and pleasant.
Mum feels safe, content and pleased with every aspect.
Full marks.

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Review from L D (Daughter of Resident) published on 11 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Just to say so very happy, my mum loves it and is really happy and settled. We are able to ask about anything we need to check and always get an answer. Everything is lovely. That's so so much.

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Review from Susan T (Relative of Resident) published on 3 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Had a brilliant afternoon yesterday, the care home arranged for a singer to entertain the residents.
The music was good, staff, residents and families all joined in.
It was lovely to see the residents smiling and singing, I think that makes it all worth the hard work that the staff put into it.
Keep
it up and a big thank you.

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Review from V W (Daughter of Resident) published on 3 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Having visited my mum in the home today 15/08/2024, it was nice to see they had a singer on who was fantastic with the residents, getting them to sing and interact with her, they really enjoyed it and so did I. A big thank you to all that organised it and hopefully she will return soon.

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Review from J M (Daughter of Resident) published on 5 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is happy at Whiston Hall. She sometimes grumbles but I can tell that she is thriving through the social interaction with the staff and other residents. The staff are kind and my mum has told me that she feels that they treat her with respect and she in turn respects them. She didn't want to sell
her bungalow but she is the first to admit now that it's better and safer where she is. I'll highlight a couple of examples of what I feel is good practice.
Mum has always had pet dogs and I know she misses this aspect of her old life. I was so pleased to find out that visits from family pets are encouraged and I have brought my spaniel in to visit several times. It's lovely to see Mum's face light up when she sees him.
On another subject, I noticed today that the skin on Mum's lower legs is in much better condition than it was in the past. Clearly, someone has taken the time to assess her needs and appropriate care is being given.

Reply from Mandy Bennett, Regional Manager at Whiston Hall Ltd

Thank you for your lovely review of our home. We will share it with the staff team who will be over the moon to read your kind words. Kindest regards.

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Review from S S (Son of Resident) published on 1 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been here a while now and she's doing great. At 94 she has problems with mobility and all her needs are cared for. Never had any problems in the time she's been here but the small situations we have had were soon sorted. New management is making changes which are having a positive effect.
Lots
of activities for residents to join in if they wish.

Reply from Chris Bott, Home Manager at Whiston Hall Ltd

We really appreciate your wonderful review of our home. Mum is a delight to care for and we are so happy to hear that you are pleased with her care. We will share your kind words and score with the staff team, they will be over the moon to read them. Wishing you all the best.

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Review from Cheryl A (Daughter of Resident) published on 28 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The 5 stars go to the care that Mum has received over the last couple of months,
Mum has been in Whiston Hall Care Home for a couple of months now and I feel that I need to say what a difference the last couple of months have made: Mum is much brighter in herself; she isn't frightened or anxious anymore;
she has made friends which is remarkable for someone who, just a few months ago, was alone and scared at home with no friends. Mum has the colour back in her cheeks, it's so reassuring, for my sisters and me, to see. We know that she is in a supportive, caring environment with friendly, approachable staff who are trying so hard.

Reply from Chris Bott, Home Manager at Whiston Hall Ltd

Thank you for your lovely review of our home, it is much appreciated. Mum is a joy to care for and we are so happy to read your comments. We will share these and the scores with our staff team, they will be over the moon. Wishing you all the best.

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Review from Danny T (Son-in-law of Resident) published on 28 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I recently had the pleasure of visiting my mother-in-law and I cannot express how impressed I am with the exceptional level of care and compassion provided to the residents.
The facilities offer a comfortable and homely environment. The rooms are spacious, bright, and thoughtfully furnished. The communal
areas are equally inviting, encouraging social interaction and a sense of community.
The staff take the time to understand each person's unique needs and preferences, providing personalized care that goes above and beyond. It's clear that they are not just employees, but true companions to the residents.
The activities and programs available are diverse and engaging, catering to a wide range of interests and abilities. From arts and crafts to music sessions and fitness classes, there is always something enjoyable happening.
The meals are nutritious, delicious, and beautifully presented.

Reply from Chris Bott, Home Manager at Whiston Hall Ltd

Thank you for your lovely review of our home, your comments and insights are really appreciated. We know that our staff will be delighted when we share them and the scores at our next team meeting. Sending kindest regards.

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Review from Jayne D (Daughter of Resident) published on 28 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

We as a family thought that moving mum local to us all would make our visits and subsequent trips out much better. The problems were numerous and there was a quick turnover of managers and the one we had dealt with prior and on mum's first day was actually on her last couple of days of work. Therefore
we had numerous conversations with the new manager who started work on the same day as mum.
I noticed lots of basics not being met and mum deteriorating in herself. Mum has combined Alzheimer's and dementia along with osteoarthritis in both knees so she needed a wheelchair and hoist. Mum was the only resident like this and mum also had a hospital avoidance in place that was not actioned therefore an unnecessary A&E visit. On the Monday before I moved mum from the home, mum was having a suspected stroke when it was Vasovagal syndrome and the manager had this information in advance, mum was back to her usual self once food was provided and a suitable drink. Mum isn't diabetic.

Reply from Mandy Bennett, Regional Manager at Whiston Hall Ltd

The wellbeing of all our residents is absolutely paramount to us and we take every concern raised very seriously. We are saddened by your poor review of our home. We have recorded one instance where you raised concerns about Mum's room and fees, which was resolved to your satisfaction. We have reviewed Mum's care records which show that Mum gained weight while with us. During an episode of a sudden drop in blood pressure (ie vasovagal episode), we contacted the NHS 111 service who despatched paramedics to the home, after sharing the hospital avoidance plan they consulted the on-call GP service who decided that the safest course of action was to take Mum to A&E. We kept you apprised of the situation and have recorded that you shared no concerns over the course of action we took in Mum's best interest. Your Mum is missed at the home and we send our best regards for her continued well-being. Our door is always open should you wish to discuss any aspect of her care.

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Review from S S (Daughter-in-law of Resident) published on 18 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mother-in-law has been living here almost a year now. Any issues we have had have been sorted swiftly and effectively. Always clean and tidy. Staff helpful and friendly. We always feel welcome whenever we visit whatever time we come.

Reply from Christopher Bott, Home Manager at Whiston Hall Ltd

Thank you for your lovely review of our home, it is much appreciated. We will share your kind words with the staff team who will be over the moon to read them. Wishing you all the best.

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Review from P B (Grandson of Resident) published on 8 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic experience up to now, my nan has really settled in well given the change in circumstances. The manager is very approachable, friendly and engaging with the residents and their families along with his staff. I can see how he is trying to improve the care home already by implementing nice touches
to make it more homely.
Staff are also helpful with any needs or requirements and are very friendly and approachable.
They have employed an activities coordinator who is always milling around entertaining and chatting to the residents which is nice to see.

Reply from Christopher Bott, Home Manager at Whiston Hall Ltd

Thank you for your fantastic review of our home, it is much appreciated. We will share your kind words with the staff team, they will be over the moon to read them. Wishing you our best always.

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Review from Helen B (Daughter-in-law of Resident) published on 2 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum-in-law moved in two and a half years ago. Communication is generally good with keeping us updated if Mum has any health issues. More recently there appears to be more activities happening, such as music and craft activities which I feel is very beneficial for Mum. The care home staff are friendly
and caring and the regular staff appear to have a warm relationship and are astute to her needs. The environment of the care home feels like a home rather than a clinical institution which I feel is a plus point. It has a lovely outlook.
The new manager has gone out of his way to speak to us on our visits. He is keen to tackle some refurbishment which the home would benefit from. However, this should not detract from the ethos and care provided. I would recommend Whiston Hall and Mum is happy and well cared for there.

Reply from Christopher Bott, Home Manager at Whiston Hall Ltd

Thank you for your review of our home, it is much appreciated. We will share your kind words with the team, they will be delighted to read them. My door is always open, if there is anything you wish to discuss with me, please just pop in. Wishing you the best always.

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Review from C B (Daughter of Resident) published on 30 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Difficult to comment on management because of recent changes, however everyone that I have spoken to has been extremely helpful.
My main area of observation would be a delay in gaining entry and exit to the building at times - I am concerned that the staff are busy doing more important work and I was
wondering if this could be done in a different way to limit disruption, particularly at busy times.
I have always found the staff very helpful and approachable.

Reply from Christopher Bott, Home Manager at Whiston Hall Ltd

Thank you for your review of our home. We will share your comments with the team, they will be very happy to read your kind words. It would be great if we could discuss your observations regarding gaining entry to and exit from the home. Could you contact me next time you are visiting and let's see if we can find a way to make things easier. Wishing you the best always and looking forward to speaking with you.

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Current Review Score: 9.4 (9.422)

Overview of Review Score

The Review Score of 9.4 (9.422) out of 10 for Whiston Hall Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.422 for Whiston Hall Ltd is calculated as follows: ( (176 Excellents x 5) + (80 Goods x 4) + (19 Satisfactorys x 3) + (7 Poors x 2) + (7 Very Poors x 1) ) ÷ 289 Ratings = 4.422

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Whiston Hall Ltd is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Apr 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Frequently Asked Questions about Whiston Hall Ltd

What types of Care is Whiston Hall Ltd registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Whiston Hall Ltd have?

There are 44 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Whiston Hall Ltd?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Whiston Hall Ltd to the centre of Rotherham?

2.0 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Whiston Hall Ltd to verify any information. View our terms and conditions. Whiston Hall Ltd has an Enhanced Service - more info.