Cotleigh

Cotleigh has been on a decline for a couple of years, and the new manager seems intent on making things worse. She has lied to our face repeatedly about the level of care my father was receiving. They fired the guy in charge of arranging activities, so residents have little to do. Conversely? On the record breaking hottest day of the year they thought an OUTDOOR singer was a good idea! Residents don't have real autonomy, with mealtime seating being assigned and inflexible (at least on my father's wing, I hear it is not always like this), even when another resident poses a danger, which one of them consistently does, having physically harmed multiple other residents. Chronically understaffed, and agency staff are not good enough, often unable or unwilling to basic tasks. The core staff themselves are generally friendly and caring, but stretched far too thin, especially at night. Lastly the quality of food is abysmal, and they are unable to correctly provide for dietary requirements.

Asaha and team are fabulous. Thank you. From Michelle and family.

Cotleigh is not the same care home as it used to be. They think that by swopping the carers around that this is the best thing to do. Dementia patients require familiarity and not someone different everyday. You can see the difference in the residents due to this. Same for end of life care you need experienced carers not anyone who they just send to cover. I would have recommended this Care Home probably about a year ago but not now.

Previous to my mother being accepted to Cotleigh, I visited many residential settings. I was shocked and upset at the condition of all the ones I visited. Regarding condition of buildings, cleanliness and staff. My last choice was Cotleigh, all I can say is Wow!! From entering the reception to meeting the staff, facilities etc. The care my mum has had has been outstanding, also, the support to me and my family. Thank you.

We are very pleased how mum is being looked after. Since moving to Cotleigh, she has settled in well. She is receiving a very good level of care from regular caring staff. Unfortunately, I don't agree with the new policy on Christmas decorations as the care home will look a bit miserable during the festive season.

After searching and inspecting many care homes in the South Yorkshire area, I came across Cotleigh. Cotleigh stood out from all the care homes I had recently seen. I am so happy to now review that everything including care, cleanliness, great food (I am told by many of the residents). The staff organise fantastic events, many of these events include the families, fabulous garden parties. It's wonderful to see residents, their families and the staff enjoying these days.

Since my wife went into Cotleigh I have been very pleased with the care that she receives, the way the staff treat her and the happy & relaxed atmosphere they create, the food that the food that the residents receive looks absolutely gorgeous (makes my mouth water). I am kept in the loop at all times if anything should happen with my wife. I feel fortunate to have got my wife into Cotleigh, I can relax knowing she is well looked after to a high standard. Entertainment & trips out fabulous. A very nice place.

Having looked at 8 care homes and placing my mum in law on 4 wait lists, Cotleigh was happy to ofer her a permanent place on 18/08/2025. We as a family are really pleased with all the staff & care that she has received. The home is lovely, clean and everything about it is welcoming. I think it is good value for money with the level of care she needs also one of the cheaper care homes as some we looked at were £200/£250 more.

Staff are considerate and approachable, keep relatives informed about activities value for money, plenty of snacks inbetween meals, lovely outdoor space (garden). Staff also look after relatives with tea and biscuits etc. Overall a very good care home.

Cannot fault care home. The staff are wonderful. Plenty of activities for the residents.

My auntie has been living in Cotleigh after no longer being able to look after herself. She has a lovely room overlooking the garden. The staff have always been nice to my auntie and have time to take an interest in her. We are both happy that she gets the care she deserves and wouldn't want her living anywhere else.

Thankyou so much to all at Cotleigh.

Staff very attentive, compassionate and treat residents with dignity. Lots of activities to keep residents engaged and active. Good clean facilities with every attempt made to create homes for residents.

My mum came to live at Cotleigh in January 2025. She has settled in very well the home is lovely and welcoming. We are looking forward to all the activities they have to offer at the home. The bedrooms are lovely and the food is excellent staff are very caring and the office staff are very supportive with all the admission procedure and are always smiling.

My mum went into Cotleigh in August of this year. The carers and staff are absolutely amazing. The care that my mum gets has helped her settle in and give us as a family, peace of mind knowing my mum is been well cared for and is safe. The food is well presented and mum really enjoys the food. The activities are great and mum enjoys interacting with staff and they are so kind to her. As a family we cannot thank the staff enough for making my mum's life so much happier.

We love to attend the garden parties and tea parties, the staff really go out of their way to make everything perfect. The food is absolutely amazing, well done to all the kitchen staff.

Thank you so much to the team.

Arrived at care home beginning of May and from day one, my step mum has been treated with care, respect and dignity. Staff take pride in their work and really care for the residents health and happiness. Communication from all staff has been excellent in keeping me informed about the welfare and progress of my step mum. Staff always very helpful, approachable and friendly. Great home with wonderful, caring staff.

I have been very pleased with Cotleigh. Mum, was has dementia, settled in quickly and the staff made a real effort to encourage her to eat. This worked and she started to eat again. Later, when she was losing weight again, she was seen promptly by the doctor and appropriate care was implemented. There is always a smile and welcome for visitors and I have been able to join in the music and movement activity with Mum on a Friday. Whenever she has felt up to going. I am kept informed of any issues either when I visit or by phone so feel confident that she is well looked after.

The staff treats the residents with dignity, respect, and kindness. So utterly professional Cotleigh should be very proud of the care they give the residents.