Cotleigh

I found the carers very professional and good. Also, they were very nice especially good with the residents, cheerful and positive attitudes with them. They provided a very good 90th Birthday for Mum including music for her to dance to. A young helper also one day made me and Mum tea and buns like a private intimate tea party. When it came to Mum's final few hours alive they helped me and my sister to be by her side and made it as painless as possible for us and Mum. Thanks for all you did for Mum.

An excellent and friendly place to come to. Mother was made very welcome, nothing is too much trouble to do. Spotless and clean, with lots of activity for residents.

Attended Valentine's afternoon tea on the 15th of February, what a fabulous time experienced. I was unsure if Mum would attend as she had been ill in bed with a chest infection the week before but due to the wonderful care she is given she has once again pulled around and was included. The effort and the detail that staff put into the planned activity are fabulous with the outcome clearly providing a good time for residents and visitors despite their level of dementia.

I have known my friend, a resident at Cotleigh Care Home, for over seventy years and have not been able to see them since the Covid crisis. It was wonderful to see them this last week and I was very impressed, both in the care home itself and the lovely relationship I saw between staff and residents. Best wishes to you all.

The staff and the care home go to a lot of trouble and effort. They really do care show respect and dignity and go the extra mile.

The room beautifully set out with small tables and chairs. Food beautifully presented.

Really pleased with the care my nan receives. They make the most amazing effort at Christmas for the residents. It's amazing.

All my dealings with the staff at Cotleigh Residential Home have been very positive. Everyone has been friendly, polite and helpful. The communication between the home and myself has been excellent.

A friendly, caring place to call home. Always clean and decorated to a high standard. Staff are great with guests and visitors. My mum has gained weight and is happy, so meals must be good! Special events are celebrated throughout the year. At this time, Christmas is the theme. The reception is spectacular and very much in the Christmas spirit. All staff are very helpful when I visit and go out of their way to assist with any questions I have.

My sister and I visited on 26th November to see our mum. We were greeted by 4 elves, mother Christmas and Father Christmas. Needless to say, we were not expecting that! The staff and volunteers here go the extra mile to make the residents comfy, safe and well looked after. This in turn means as relatives we feel that Cotleigh provides all we would want it to. Special thanks go to the staff and the volunteers who have made the place a magical grotto. Please consider rewarding your staff accordingly.

I visit my best friend of fifty-four years on average twice per week. My own father was a resident here for three years until his death hence I am therefore very familiar with this home. I also have experience over lengthy periods of regularly visiting three other homes in respect of my mother, mother-in-law and sister-in-law. Of the four homes concerned, this one is, in varying degrees, by far the best. My friend and I have discussed every aspect of the home as listed in the ratings hence the ratings marked. He repeatedly informs me how happy and content he is at the home and continually praises the staff for how well they take care of him.

My mother-in-law has been at Cotleigh Care Home since October 2018 until October 2022. When she passed away, during her time at Cotleigh, she was happy, enjoyed all the activities, especially singing and dancing, loved by all the staff. Cannot fault the quality of care that Mum had during the last four years, especially through Covid as well.

Shortage of staff will always be an issue and I sometimes wish carers would sit with residents and communicate more often in lieu of sitting and looking at their mobile phones. This is not the case in most staff.

Cotleigh is one of the best care homes to look after people who need loving care.

Cotleigh Care Home is a lovely home. Great activities. The tea room is wonderful. Staff are very caring. Bedrooms are very clean and bright. Nothing is too much trouble when you ask for anything. Would highly recommend Cotleigh.

When we realised that Mum needed residential care we looked at reviews and found Cotleigh Care Home had very favourable ones. Since she has been in, Cotleigh has lived up to those reviews. Care has been excellent. We have been kept up with any developments. Mum has enjoyed outings and activities. There are seasonal displays for example the current Halloween offerings are superb.

The home goes the extra mile in providing activities etc. and makes a real effort at notable dates such as Halloween. We are really fortunate that Mum found a place at Cotleigh.

I can't comment on some of the ratings as I didn't spend a lot of time in the home and Mum can't remember.

There are failings in the wider care system that impact on all our care homes. In the immediate future, the Government and the Department of Health and Social Care need to act to reward the carers and other health and care staff, raise the profile of the profession and recruit more. Reward, those on the front line delivering quality care currently and then set about recruiting training and (long term) retain more who might be suitable for a career in care.

I would just like to say on behalf of myself and my husband if it was not for Cotleigh Care Home and the amazing care that Cotleigh provides, we would not know what to do. The management and staff are all truly amazing. We have peace of mind knowing our mum is cared for in this truly and beautiful care home. And from the first day we went to view Cotleigh, we know in our hearts it was the best home for our mum as hard as it was for me as a daughter. I know my mum would have the best care. Thank you all from the bottom of my heart.