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Norton Lees Care Home

156 Warminster Road, Norton Lees, Sheffield, South Yorkshire S8 8PQ
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Norton Lees Care Home, Sheffield
Norton Lees Care Home, Sheffield
Norton Lees Care Home, Sheffield

Recently acquired by Agincare, Norton Lees Care Home is situated in a quiet residential area in the suburbs of Sheffield. It is a valued part of the local community, offering convenient access to nearby amenities, including local shops, a doctor’s surgery, and a library. The home is cosy and inviting, designed to maintain a non-clinical atmosphere that creates a genuine home-from-home experience.

The care home features 80 spacious en-suite bedrooms, some...  

Care Provided by Norton Lees Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£975 - £1,275£1,175 - £1,475
Residential Dementia Care£1,075 - £1,375£1,275 - £1,575
Our Care Home fees are all-inclusive. This includes, but is not limited to:
- Meals
- Activities
- Designated care advisor
- Support with funding
- 24-hour care updates via our app
- Housekeeping
- Laundry

- And more.

In fact, we have NO HIDDEN FEES and will never ask you to pay more than your agreed weekly fee.

Contact Norton Lees Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Phil Seddon(Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: -1
  • Last Refurbishment: 2022

Room Information

  • Single Rooms (80)
  • Single Rooms with ensuite Wet Room (80)

Visiting

  • Visitors welcome at anytime.

Parking

  • Free on-site parking.

Norton Lees Care Home Reviews (29)

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7.3

Norton Lees Care Home has a Review Score of 7.3 (7.286) out of 10, based on 8 reviews in the last 2 years. Over all time Norton Lees Care Home has 29 reviews.

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Showing 29 reviews matching selected criteria
Review from Olivia C (Granddaughter of Resident) published on 14 April 2026 Submitted via Website
Overall Experience

I cannot thank the team enough for the care, kindness, and dignity they showed my nan during her time here. From the moment she arrived, it was clear that this isn't just a care home - it's a place where residents are truly valued and treated like family.

The staff went above and beyond every single day, always taking the time to chat with her, make her comfortable, and ensure she felt safe and supported. Their compassion during her final days meant everything to us as a family, and we will never forget the warmth and respect they showed.

The home itself is always clean, welcoming, and calm, and it gave us real peace of mind knowing she was in such good hands.

Thank you for everything you did for my nan - we are so grateful.

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Review from Alison C (Daughter of Resident) published on 14 April 2026 Submitted via Website
Overall Experience

The home took excellent care of my mum who was well looked after in her final weeks. I had reservations about putting mum into care but I needn't have worried. She was happy in there and that meant I could rest knowing she was well cared for. The staff were amazing

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Review from M W (Daughter of Resident) published on 7 October 2025 Submitted via Website
Overall Experience

Last month our dad Bernard was put on end of life care and sadly passed away, after been here for over 2 years. Even on his end of life care he still thanked the staff for caring for him in his final days, on entered his room he would always welcome them with a lovely smile you could tell with his reaction to the staff that he really loved them and they also cared for him a great deal. The staff could not have done any more to help us.It was a really hard time for everyone but the staff still managed to bring us sandwiches and drinks to keep us going, and on his passing they were fantastic. On the day of my dads funeral we left from the care home and a lot of the staff came out to see him leave which we will never forget it really meant a lot. The kitchen staff even made us loads of trifle for my dads family as he loved their trifle. Keep the good work up your staff are a credit to you Thankyou so much for your great care and making our dad happy love Bernard's daughters.

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Review from Audrey S (Resident / Service User) published on 21 August 2025 Submitted via Postal Card
Overall Experience

More than satisfied with the service, care and attention received by all members of staff.

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Review from Julie A (Daughter of Resident) published on 23 July 2025 Submitted via Website
Overall Experience
I have a long story to tell but this site does not allow for it to be told in full. My experience of this care home was very negative, it lacked good leadership resulting in poor care standards. Floors were sticky and it smelt of urine. We witnessed a number of tea times where congeeling lukewarm soup was served from a plastic jug and a sandwich and few crisps were given by a care assistant not wearing gloves/hygiene protection, other staff sat and chattered rather than interacting with residents. The dining room consisted of a couple of tables which were never set with clothes, crockery, cutlery so not giving a visual clue/context to those with dementia. A resident may be taken to sit at a table, but often food was taken to where they were sitting, so there was no sense of occasion or routine. It was undignified and lacked care or thought for the residents. The tv was always blaring.

Possessions went missing - clothes, shoes, spectacles. Appalling care. Appalling management.

Reply from Phill Seddon, Care Home Manager at Norton Lees Care Home

Thank you for taking the time to share your feedback.We are very sorry to hear about the experience your loved one had. We want to acknowledge that the concerns raised largely relate to a period prior to Agincare taking over the management and operation of Norton Lees Care Home.Since the change of...  

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Review from M C (Stepson of Resident) published on 16 June 2025 Submitted via Website
Overall Experience

The carers are good and always willing to help if you go to see them with questions or queries.

However, they are so busy that sometimes things get overlooked or forgotten. By way of example a shoe and pair of slippers have been missing for over a week. Despite reminders and the carers saying they have looked for them, they have not turned up.

To guard against other residents going in the room we have asked for it to be locked but this doesn't happen some of the time.

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Review from Marie W (Daughter of Resident) published on 4 April 2025 Submitted via Website
Overall Experience
This care home is clean, warm and comfortable and the individual bedrooms are a decent size and well appointed. The majority of the staff were friendly and caring and activities were provided for the residents.

However, my dad stayed here for 3 weeks of respite care and came home with pressure sores he didn't have when he arrived having being left in his chair all day. Catheter care was a little lacking as neither the leg or the night catheter bags were changed during his stay(even though dad had spares) and despite allergies to the traditional catheter straps, which the home were made aware of, he came home with catheter straps and welts on his thigh rather than the leg sleeves we provided. The breakfasts were excellent, but the warm meal usually served at lunch time was delivered with out a cover and on cold plates from the kitchen so the food was often luke warm at best. There was no warm meal choice and variety was lacking often served with frozen veg.

Reply from Emily Fraher, Marketing Executive at Norton Lees Care Home

Thank you for your feedback. We're glad to hear that you found the care home clean, warm, and comfortable, and that the team were friendly and caring. We appreciate you bringing up the concerns about pressure sores, catheter care, and food quality. We take these matters seriously and would like to...  

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Review from Karen T (Niece of Resident) published on 10 October 2024 Submitted via Website
Overall Experience

My uncle was in there 10 days in which time he had 2 falls. The first time he fell they got in touch with me straight away. The second time was 4 days later which resulted in him breaking his hip. This happened on a Tuesday evening around 7.45 pm. No one and I repeat no one phoned and still haven't to this day. I only found out when the doctor from the hospital phoned me the day after at 1.50 pm. Absolutely disgusting not letting me know. Unfortunately, he passed away in hospital on the 25th June. The care home (if you can call it that) still has not been in touch, despite us sending multiple emails requesting an investigation for the lack of care. Would not kennel my dog here.

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Review from Diana G (Daughter of Resident) published on 31 October 2022 Submitted via Postal Card
Overall Experience

Mum came to Norton Lees for review for a month, but she wants to stay as she is very happy there. she was always against going into a home but she soon changed her mind! The carers although short staffed do an amazing job and mum loves them all. She has made friends with the other residents too. Thank you to everyone for making mum so happy.

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Review from Beverly C (Daughter of Resident) published on 17 October 2022 Submitted via Postal Card
Overall Experience

My mum was reluctant to go into a care home but had to go into one for a review after having several falls. on the first day, she thought she was in another hospital but I told her where she was. When I went to see her a couple of days later, the change in her was unbelievable! She had made friends with both residents and staff and was so happy. I haven't seen her this content before for a long while. She loves it. Definitely one of the best I have seen.

Reply from Lydia Hardie, Registered Manager at Norton Lees Care Home

Thank you for taking the time to leave a review of Norton Lees Care Home and for your amazing 5-star rating. We are delighted to hear how your mother has settled comfortably into our loving community and are proud to offer peace of mind to families in what can be a challenging time. We really...  

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Review from J H (Daughter of Resident) published on 28 September 2022 Submitted via Postal Card
Overall Experience

My mum was admitted to this care home from hospital. She has frontotemporal dementia and therefore assessment for onward care. We would never have agreed to placing her there had we known about the shortage of staff, lack of communication with management and the inability of staff to deal effectively with my mum. She was often left in bed, served meals there and left in confusion and fear. She was aggressive as a result, understandably.

Reply from Lydia Hardie, Registered Manager at Norton Lees Care Home
Thank you for taking the time to leave a review of Norton Lees Care Home. We regret that you feel there has been a shortfall in care delivery during your visits and reassure you that at no time has there been a shortage of staff.

Unfortunately due to inaccurate documentation on discharge from the...  

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Review from Howard D (Son of Resident) published on 6 September 2022 Submitted via Website
Overall Experience
Today, The 16th August 22 is one year on from our mum moving into Norton Lees Care Home (Aug 21). Sadly mum passed away after a short illness bravely borne on the 9th of July 22. As a family, we can only say heartfelt thanks for wonderful care all at Norton Lees Care Home provided to our mum. We can only say heartfelt thanks for the wonderful support we as a family received from all at Norton Lees Care Home from every member of staff male or female who cared so much for our mum in unprecedented times. Your care love and support will never be forgotten.

Hold dear belonging, value destiny. God bless you all at Norton Lees Care Home.

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Review from C C (Great-Niece of Resident) published on 12 July 2022 Submitted via Website
Overall Experience

Horrible experience with this home. He is always left with meals just thrown at the side of him and same with fluids and he needs prompting so he doesn't eat it. He has lost lots of weight and often looks dehydrated. I have been in and there is medicine on the floor and still in a drink in front of him. He never has a quilt as it’s always 'in the wash' that seems to be in the wash 24 hours a day and only has a thin sheet for a quilt. The plug socket at the side of the bed has been smashed for at least a week and there is exposed wire, so they have just covered it up with clear sellotape. Most carers are agency and don’t know the residents. He doesn't get to sleep as most residents are constantly screaming day/night. Overall the senior carers are lovely but need more training. There is one senior who is horrible to family and utterly disrespectful. I wouldn’t put a dog in this home never mind a human.

Reply from Lydia Hardie, Registered Manager at Norton Lees Care Home

We regret that you feel there has been a shortfall in care delivery and reassure you that your perception is not an accurate reflection of Norton Lees. We have been in discussion with immediate family and social workers, all of whom are happy with the standard of care and home environment. To...  

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Review from S C (Niece of Resident) published on 12 July 2022 Submitted via Website
Overall Experience

Please avoid if you want your relative to be cared for properly, a big shortage of staff which leads to residents being neglected for long periods of time. My uncle has no clothes in his wardrobe and hasn’t had a quilt on his bed for over a week. He’s lost loads of weight, left in a wet bed, my shoes stick to the floor it’s that dirty. There are a few staff that are lovely and helpful but there is one senior that is horrible and I worry leaving my uncle in her care. The lady in the room next door to my uncle fell on the floor and was screaming for help for 40 minutes they only came to help when I finally got so concerned I had to go and notify them.

Reply from Lydia Hardie, Registered Manager at Norton Lees Care Home

Thank you for taking the time to leave a review of Norton Lees Care Home, we regret that you feel there has been a shortfall in care delivery during your visits and reassure you that at no time has there been a shortage of staff or indeed “neglect”. For Infection Control purposes, items requiring...  

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Review from A W (Son of Resident) published on 28 March 2022 Submitted via Website
Overall Experience

Seem to be short of staff, lots of things being missed. Activities and enrichment are non-existent! While some carers are very good it is apparent that some are agency staff who clearly do not have the same level of connection or commitment as permanent staff. At this present time, I feel let down!

Reply from Lydia Hardie, Registered Manager at Norton Lees Care Home

Thank you for taking the time to leave a review of Norton Lees Care Home, We are happy to inform you that we have successfully recruited a strong team which has drastically reduced the need for external staffing. We understand the impact providing meaningful activities has on our residents'...  

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Review from P O (Brother of Resident) published on 21 September 2021 Submitted via Postal Card
Overall Experience
The respite care was second to none. A wonderful place from first arriving he was made welcome and comfortable. Nothing was too much trouble for any of his requests made. Every phone call we made to enquire about how he was settling was always a good conversation unhurried and with empathy for us his relatives. He was indeed very happy while there with every one of his needs being met which in turn have us, his family, peace of mind.

Everyone was cheerful and very kind always having time to chat with caring.

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Review from A G (Son of Resident) published on 17 September 2021 Submitted via Postal Card
Overall Experience
We have been very very happy with my dad's care at Norton Lees Care Home. They are the most hard-working/caring/wonderful people we have met.
My dad has a nice clean room with excellent food.

We are very happy with Noton Lees and the support, love and care Dad has received.

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Review from Maureen E (Daughter of Resident) published on 19 July 2021 Submitted via Website
Overall Experience

The carers here are great. They clearly love the residents and keep a cool head even when everyone's buzzing at once! My Dad has excellent meals cooked by the care home catering team. I have sampled the puddings and they are gorgeous. Compared with the care he received in his own home this is a fantastic change. He has never had so many baths and is always kept clean. What a fantastic place particularly in the current circumstances. It is not easy delivering quality care when there are so many restrictions.

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Review from Christine E (Daughter of Resident) published on 15 June 2021 Submitted via Website
Overall Experience

Dad has been in Norton Lees since September 2019, his room is big and light, clean with an en-suite. Dad suffers with dementia & Parkinson's and needs assistance with daily tasks. The staff are all friendly & helpful & do a fantastic job taking care of him. They all know him really well and have built up a lovely relationship with him, making him smile and laugh often. The menu is varied and dad is given lovely meals with homemade puddings which he loves. I can’t thank the staff enough for taking care of him, it means we can relax knowing he is well cared for. During the pandemic, we were able to window-wave visit, dad, and then they made it possible to visit dad in the conservatory and later installed a separate visitors pod so we could safely visit him which was so important for his mental well being. The manager is great, and person in the office is super and we have good communication with the home over the last few years. Very pleased all round. Thanks to all the wonderful staff.

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Review from Judy F (Daughter of Resident) published on 15 June 2021 Submitted via Postal Card
Overall Experience

Every member of staff at Norton Lees Care Home has, without exception, shown care, empathy and understanding to my mother and myself. We are so grateful to everybody, especially for their commitment during this horrible year.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

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Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Norton Lees Care Home.

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Meet the Team (1)

Phil Seddon
Phil SeddonJob Title:Manager

Manager at Norton Lees

Frequently Asked Questions about Norton Lees Care Home

What types of Care is Norton Lees Care Home registered for?

Older Person Care, Dementia, Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Norton Lees Care Home have?

There are 80 Single Rooms.

What are the Facilities & Services at Norton Lees Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Norton Lees Care Home to the centre of Sheffield?

2.4 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Norton Lees Care Home to verify any information. View our terms and conditions. Norton Lees Care Home has an Enhanced Service -more info.