Abbeydale

Grove Road, Ilkley LS29 9QE
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9.9 61 Reviews
  • Abbeydale, Ilkley
Abbeydale Care is a family-run care home providing high standards of care to older people. They strive to improve residents’ quality of life during their time at the home. The 32 residents at Abbeydale are cared for by 38 staff, 22 of whom are fully-qualified care workers. All staff receive ongoing training and are dedicated to treating residents with respect, dignity and compassion in a friendly and comfortable environment.

There are a range of spacious bedroom apartments to choose from, all of which feature ensuite facilities and some have garden terraces. Residents are provided with meals and snacks which use locally sourced ingredients and are cooked by the home’s kitchen team. Personal preferences and dietary requirements are catered for.

Residents are encouraged to be as active as possible. They can participate in a range of activities and outings, including art classes, flower arranging, games and quizzes, as well as visiting entertainers and musicians.
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Care Provided by Abbeydale

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 36 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1550 – £1750
The price(s) shown are provided by the care home. Contact Abbeydale for full pricing details and T&Cs.

Contact Abbeydale to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Abbeydale to confirm what's included and get a personalised quote:

Good to Know

Owner

  • Abbeydale (Ilkley) Ltd
  • Privately Owned

Person in Charge

  • Francesca Dey (Registered Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2000
  • Last Refurbishment: 2019
  • Number of floors: 3

Room Information

  • Single Rooms (32)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (30)
  • Couples/Companion Rooms with Ensuite Wet Room (2)

Visiting

  • Visitors are very welcome and encouraged.

Parking

  • Car park at the front of the building and on street parking to the rear for those that have mobility issues the parking on Heber's Ghyll Drive is much more accessible due to the steep front access on grove Road.

Abbeydale Reviews (61)

9.9

Abbeydale has a Review Score of 9.9 (9.863) out of 10, based on 16 reviews in the last 2 years.
Over all time Abbeydale has 61 reviews.

Overall Experience
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Reviewer Connection to Abbeydale
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Total of 61, showing 1-20
Review from Kate C (Daughter of Resident) published on 23 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been transferred since going to Abbeydale. I can't speak more highly of the care team. Mum has her life back and is so happy. Thank you Abbeydale.
Reply from Emma Smeaton, Administrator at AbbeydaleThankyou for your lovely review, it is wonderful to know that your mother has benefited so much from her move into Abbeydale. I will pass your comments on to the staff and owners.
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Review from Marie M (Friend of Resident) published on 5 June 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
It was always a pleasure to visit Abbeydale, the staff were so considerate and attentive.
My dear friend moved into Abbeydale in August 2022 with his beloved wife who sadly passed away a few months later. The staff were marvellous and helped him through this difficult time.
Food was very important
to my friend and he would discuss the menu with me on video call and leave me feeling quite jealous of his options. Again nothing was too much trouble even when kippers were requested!
His health recently declined and the owners and staff again pulled out all the stops to support him and the family while traversing this period.
He sadly died on 18th May 2026.
Reply from Emma Smeaton, Administrator at AbbeydaleThankyou for your lovely review, I will pass your words onto the Abbeydale team. He was a lovely gentleman and we all miss him greatly.
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Review from Oliver T (Son of Resident) published on 29 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father spent his final months at this wonderful care home, and I cannot speak highly enough of every aspect of his care. Dad could be a little challenging at times and the patience of the staff with him was superb.
The care team were outstanding. Warm, attentive and genuinely compassionate, they
treated my father with dignity and real kindness. We always felt he was in safe, loving hands, and that meant the world to our family.
The food was first class - freshly prepared, varied and clearly made with care. My father always looked forward to mealtimes, which says everything as he could sometimes be a little fussy!
At what is a difficult time for any family, the staff made the journey so much easier. We left every visit reassured and grateful. My father received the very best in his final chapter of life, and for that we will always be deeply thankful.
Thank you Catherine, Bob and all the staff for your kindness and professionalism.
Reply from Emma Smeaton, Administrator at AbbeydaleThankyou Oliver, your very kind words are really appreciated. I will make sure they are passed on to all the wonderful team here at Abbeydale.
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Review from D S (Daughter-in-law of Resident) published on 21 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Abbeydale is a well run care home with caring and professional staff. The care my father-in-law received was excellent. It was reassuring for all of the family to know he was so well cared for.
Reply from Emma Smeaton, Administrator at AbbeydaleThankyou so much for your review. We are always delighted to hear that the care we provide is appreciated and that families are reassured by it. He was a pleasure to know and is missed greatly.
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Review from Nick T (Son of Resident) published on 13 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
It is with sadness that my father passed away on the 28th April 2026, after spending 15 months at this wonderful care home. My father was not the easiest of residents to look after, however the staff at Abbeydale treated him with kindness and compassion attending to his every need. Abbeydale is immaculate,
it's always a pleasure to visit, the staff from the owners to the carers are just lovely. A special mention must be made of the beautiful award winning gardens, the are stunning. Oh and the cakes they make are delicious!
Reply from Emma Smeaton, Administrator at AbbeydaleThankyou for the review Nick. I will pass your feedback onto the team and the owners who I am sure will be very pleased that you appreciated the care given your father (and I agree with you about the cakes - we are extremely lucky to have such wonderful chefs).
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Review from A H (Daughter-in-law of Resident) published on 12 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and attention Abbeydale and all the staff provide is excellent. Such kindness and attention to individual needs, and dignity. Abbeydale spare no expense when investing into the care and comfort of the residents. The food, decor, activities rival any 5* hotel.
It's truly a wonderful home from
home where nothing is too much trouble. Mum has lived here for 3 years and it's been exceptional throughout.
Reply from Emma Smeaton, Administrator at AbbeydaleThankyou, your kind words are much appreciated, I will ensure they are passed onto the staff here at Abbeydale.
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Review from Paul M (Son of Resident) published on 13 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are without exception amazing. Their courtesy, patience, kindness, knowledge, experience and levels of care are exemplary. The overall environment is maintained to a 5 star standard, the food quality and presentation being awarded the same in my view. I live many miles away from dad as do
my siblings but we are all comforted knowing that he is comfortable, happy, well fed and watered and being cared for by a remarkable team of people. Thank you the families, and my appreciation is beyond words. Paul.
Reply from Francesca Dey, Manager at AbbeydaleThankyou Paul your kind words are much appreciated i will make sure they are passed onto my wonderful team.
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Review from H C (Daughter of Resident) published on 12 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Abbeydale consistently provides high levels of care and support. Staff regularly go beyond what might be expected to provide a stimulating environment but personalised care. Staff are quick to respond to requests or concerns. Inside our residents room is always spotless as are the communal areas and
grounds. I always feel welcomed by all the staff.
Reply from Emma Smeaton, Administrator at AbbeydaleThankyou so much for your kind words we really do appreciate the review. i will pass this onto all the staff.
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Review from Sarah Y (Daughter of Resident) published on 6 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Always attentive to the needs of mum and welcoming to us as a family. The staff, food and available activities are fantastic. The ethos of Abbeydale is one where dignity, care, compassion and love shines through. Thank you
Reply from Emma Smeaton, Administrator at AbbeydaleThank you so much for your review. We are so pleased that you and your mother are happy with Abbeydale, she is a delight to have with us. We hope to see you again soon.
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Review from Susan D (Daughter of Resident) published on 28 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Nothing but praise for this home. My mother has moved from another home which was more a nursing home and has completely changed in personality. More independent, engaged, lively and about ten years younger. Thank you.
Reply from Emma Smeaton, Administrator at AbbeydaleThankyou so much for your review, we really appreciate it. You mother settled in here really quickly and well and she is an absolute delight to have with us. I am so pleased you see such a positive change in her.
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Review from J P (Resident) published on 29 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Efficient, kind and caring. Always ready to help with problems of any nature. Especially when one is new and emotionally new. One always feels safe. Very observant. Firm in standards. Firm in advice.
Reply from Emma Smeaton, Administrator at AbbeydaleThankyou so much for the review. The staff will all be delighted to know that we are meeting your needs and you are happy here.
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Review from Bernadette C (Power of Attorney of Resident) published on 13 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am the trustee for a resident at Abbeydale. She has very specific dietary needs to ensure the medication she takes for 4 separate chronic conditions is not cancelled by various foods. Ergo, she requires an individual diet. Plus gluten free, plus potassium problems. The chef and the home take exemplary
care to comply with what is required. In addition, the residents' care needs are met in every way. It is a pleasure to visit, to see the care taken by staff and the way the home is managed. I cannot recommend this home highly enough; the care given is exemplary.
Reply from Emma Smeaton, Administrator at AbbeydaleThank you so much for the lovely review. It is very rewarding to hear that Residents and their friends, families and connected parties are happy with the care that is provided by the team here at Abbeydale.
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Review from L A (Resident) published on 30 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Abbeydale is special.
It offers an exceptional standard of care, the service of a first class hotel together with delicious food and staff whose commitment goes well beyond the call of duty. Also an attractive environment clean, fresh, often with sounds of laughter and beautiful gardens.
Thought
has been given to the details of everything Abbeyfield staff do. With clear roles problems are addressed promptly by a team working together. Respectful listening, friendliness to residents, visitors and other staff, provides help to all of us to face the reality of our lives.
Last year I was unexpectedly unable to continue living independently. I moved into a care home but despite glossy adverts the simple requirements of the care I needed were not available. After two months I moved to Abbeydale. A life enhancing move.
Here not only have I survived but I've thrived.
I am profoundly grateful for all Abbeydale and its outstanding staff offer.
Reply from Emma Smeaton, Administrator at AbbeydaleThankyou so much for this wonderful review. The staff will be delighted that you are so happy here.
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Review from Tony M (Son of Resident) published on 27 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When my mother suffered a stroke and was admitted to hospital the care and consideration by the staff were incredible. We could not have asked for more. While a resident my mother has thoroughly enjoyed her stay.
Reply from Emma Smeaton, Administrator at AbbeydaleThank you for your review and kind comments. She was a joy to have here.
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Review from Helen O (Daughter of Resident) published on 29 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am so grateful to all of the Abbeydale staff for making my mother's 90th birthday celebrations memorable. They always provide superb care throughout the year where any request is met with a smile and nothing is too much trouble. However, they push the boat out for residents' special birthdays and
celebration days like Christmas. Mum was absolutely thrilled to receive huge helium birthday balloons, a delicious birthday cake complete with table fireworks, and pretty cards and presents from the owners. Our large extended family was made very welcome at a private drinks celebration set up in the spacious garden room surrounded by beautiful gardens. It was a truly wonderful day and I was very touched by the kindness of everyone at Abbeydale. It truly is a home that cares.
Reply from Emma Smeaton, Administrator at AbbeydaleThank you for your lovely review of Abbeydale, the Pavilion certainly makes a lovely setting for celebrations. We look forward to seeing you soon when you are next visiting Mum.
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Review from J L (Resident) published on 30 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have physical needs. I have dietary needs. I have early stage dementia. I have lived here five years. I feel all my needs are met. I feel management and staff go above and beyond to support us. We have activities, in house, bus trips to a very interesting variety of venues, all part of the package.
Occasionally there may be a trip to a theatre, cinema, or a longer bus trip where one leaves before lunch, where one pays for lunch or tickets but not for transport. I cannot imagine how the service could be improved.
Reply from Lynne Nicholson, Administrator at AbbeydaleThank you so much for your review and kind comments.
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Review from Harris M (Resident) published on 11 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
During my working years I was a guest speaker at many companies annual conferences, always staying at five-star hotels, accompanied by my wife and in worldwide locations. However, when my wife and I could no longer take care of ourselves, because of age and infirmity, I did not expect to be able to
find a residential care establishment which would not only match our experience of earlier years but, in the case of Abbeydale, exceed in every aspect the level of service we had experienced in the best hotels in the world. In addition, of course, Abbeydale provide a range of personal services, essential to the elderly, that no hotel could even contemplate offering. My wife and I counted ourselves fortunate to have found such a special home in Abbeydale.
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Review from Jacqueline W (Daughter of Resident) published on 20 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum is a resident at Abbeydale and I cannot speak highly enough of all the staff and the family who run it. My mum had a fall recently and was in hospital. Several of the staff waited with her in A&E and visited her in hospital after her accident. They all showed such kindness, support and compassion,
and I can't thank them enough. Abbeydale is a special place, and I'm so glad we found it.
Reply from Francesca Dey, Registered Manager at AbbeydaleThank you for your review and kind comments.
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Review from Richard H (Son of Resident) published on 20 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been in Abbeydale for five years now and has been very happy here and always tells us how lucky she is to be staying in such a beautiful home with caring and attentive staff. They have adapted to her needs as her mobility has gradually reduced, and nothing is too much trouble for the staff.
It is a friendly environment. The food is amazing and always spotlessly clean. We always enjoy visiting the home to see my mum but also to speak with the staff and owners.
Reply from Lynne Nicholson, Administrator at AbbeydaleThank you for your review and kind comments.
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Review from D S (Son of Resident) published on 21 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been in Abbeydale for 13 months. A beautiful residential home, family-run. The care and home are outstanding. My mother is very well looked after. There are a number of activities daily in which she participates. She could not be better looked after. The food is unbelievable and the home
is like a 5* hotel.
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Current Review Score: 9.9 (9.863)

Overview of Review Score

The Review Score of 9.9 (9.863) out of 10 for Abbeydale is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.963 for Abbeydale is calculated as follows: ( (183 Excellents x 5) + (7 Goods x 4) ) ÷ 190 Ratings = 4.963
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.9 Points relating to the number of positive Reviews for Abbeydale is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.9
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2, which has been reached with 16 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Mar 2021

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (6)

Meet the Team (3)

Catherine & Bob

Catherine & Bob Dey

Job Title: Proprietors Joined: 1999

Abbeydale was established as a prestigious, family-run care home in 1999, when Bob and Catherine Dey utilised their 15 years’ experience in the hotel and catering industry to form a remarkable care home like no other, previously owning and managing the successful Guide Post Hotel and wanting to provide similar standards for retired people looking for residential care. They wanted Abbeydale to be a place where residents could enjoy a luxurious hotel-like experience, with exquisite dining, quality entertainment and superb on-site facilities, infused with outstanding care services to create the ultimate care home.


At the heart of it all, Bob and Catherine, alongside their daughters Kelly and Francesca, are devoted to creating memorable experiences for every resident.

Francesca

Francesca Dey

Job Title: Registered Manager Joined: 2017

Francesca is Abbeydale’s registered manager, who guides their highly skilled and professional team to ensure every aspect of this outstanding care home is personalised to residents’ preferences.


QUALIFICATIONS:
•   Advanced Diploma in Mental Health Nursing (RMN)
•   NVQ Level 5 in Leadership for Health and Social Care
•   Higher Level Apprenticeship in General Adult Social Care
•   Level 3 First Aid at Work
•   Safe Handling of Medicines
•   Infection Control
•   Mental Capacity Act and Deprivation of Liberty Safeguards for Residential Managers
•   Food Hygiene and Safety
•   Health and Safety      
•   Diet and Nutrition
•   Residential Fire Training Safety
•   Equality, Diversity and Inclusion
•   Death, Dying and Bereavement
•   Risk Management
•   GDPR Advanced
•   Diabetes Awareness
•   Clinical Governance
•   Advanced Safeguarding Adults
•   Dignity and Respect
•   Moving People Safely for Mentors and Tutors
•   Mental Health Matters
•   Learning Disabilities

Kelly

Kelly Dey

Job Title: Procurement Manager Joined: 1999

Abbeydale was established as a prestigious, family-run care home in 1999, when Bob and Catherine Dey utilised their 15 years’ experience in the hotel and catering industry to form a remarkable care home like no other, previously owning and managing the successful Guide Post Hotel and wanting to provide similar standards for retired people looking for residential care. They wanted Abbeydale to be a place where residents could enjoy a luxurious hotel-like experience, with exquisite dining, quality entertainment and superb on-site facilities, infused with outstanding care services to create the ultimate care home.


At the heart of it all, Bob and Catherine, alongside their daughters Kelly and Francesca, are devoted to creating memorable experiences for every resident.

Frequently Asked Questions about Abbeydale

What types of Care is Abbeydale registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Abbeydale have?

There are 32 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Abbeydale?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Abbeydale to the centre of Ilkley?

0.8 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Abbeydale to verify any information. View our terms and conditions. Abbeydale has an Enhanced Service - more info.