Abbeydale

Grove Road, Ilkley LS29 9QE
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Top 20 carehome certificate
9.9 55 Reviews
  • Abbeydale, Ilkley
Abbeydale Care is a family-run care home providing high standards of care to older people. They strive to improve residents’ quality of life during their time at the home. The 32 residents at Abbeydale are cared for by 38 staff, 22 of whom are fully-qualified care workers. All staff receive ongoing training and are dedicated to treating residents with respect, dignity and compassion in a friendly and comfortable environment.

There are a range of spacious bedroom apartments to choose from, all of which feature ensuite facilities and some have garden terraces. Residents are provided with meals and snacks which use locally sourced ingredients and are cooked by the home’s kitchen team. Personal preferences and dietary requirements are catered for.

Residents are encouraged to be as active as possible. They can participate in a range of activities and outings, including art classes, flower arranging, games and quizzes, as well as visiting entertainers and musicians.
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Care Provided by Abbeydale

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 36 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1410 – £1650

These prices are only a guideline, please contact Abbeydale to find out the exact price for your requirements.

Contact Abbeydale to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Abbeydale to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Owner

  • Abbeydale (Ilkley) Ltd

Person in Charge

  • Francesca Dey (Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2000
  • Last Refurbishment: 2019
  • Number of floors: 3

Room Information

  • Single Rooms (32)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (30)
  • Couples/Companion Rooms with Ensuite Wet Room (2)

Visiting

  • Visitors are very welcome and encouraged.

Parking

  • Car park at the front of the building and on street parking to the rear for those that have mobility issues the parking on Heber's Ghyll Drive is much more accessible due to the steep front access on grove Road.

Abbeydale Reviews (55)

9.9

Abbeydale has a Review Score of 9.9 (9.947) out of 10, based on 19 reviews in the last 2 years.
Over all time Abbeydale has 55 reviews.

Overall Experience
  • 55
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Date Published
  • 55
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Reviewer Connection to Abbeydale
  • 24
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  • 1
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Total of 55, showing 1-20
Review from H C (Daughter of Resident) published on 12 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Abbeydale consistently provides high levels of care and support. Staff regularly go beyond what might be expected to provide a stimulating environment but personalised care. Staff are quick to respond to requests or concerns. Inside our residents room is always spotless as are the communal areas and
grounds. I always feel welcomed by all the staff.
Reply from Emma Smeaton, Administrator at Abbeydale
Thankyou so much for your kind words we really do appreciate the review. i will pass this onto all the staff.
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Review from Sarah Y (Daughter of Resident) published on 6 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Always attentive to the needs of mum and welcoming to us as a family. The staff, food and available activities are fantastic. The ethos of Abbeydale is one where dignity, care, compassion and love shines through. Thank you
Reply from Emma Smeaton, Administrator at Abbeydale
Thank you so much for your review. We are so pleased that you and your mother are happy with Abbeydale, she is a delight to have with us. We hope to see you again soon.
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Review from Susan D (Daughter of Resident) published on 28 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Nothing but praise for this home. My mother has moved from another home which was more a nursing home and has completely changed in personality. More independent, engaged, lively and about ten years younger. Thank you.
Reply from Emma Smeaton, Administrator at Abbeydale
Thankyou so much for your review, we really appreciate it. You mother settled in here really quickly and well and she is an absolute delight to have with us. I am so pleased you see such a positive…read more
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Review from J P (Resident) published on 29 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Efficient, kind and caring. Always ready to help with problems of any nature. Especially when one is new and emotionally new. One always feels safe. Very observant. Firm in standards. Firm in advice.
Reply from Emma Smeaton, Administrator at Abbeydale
Thankyou so much for the review. The staff will all be delighted to know that we are meeting your needs and you are happy here.
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Review from Bernadette C (Power of Attorney of Resident) published on 13 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am the trustee for a resident at Abbeydale. She has very specific dietary needs to ensure the medication she takes for 4 separate chronic conditions is not cancelled by various foods. Ergo, she requires an individual diet. Plus gluten free, plus potassium problems. The chef and the home take exemplary
care to comply with what is required. In addition, the residents' care needs are met in every way. It is a pleasure to visit, to see the care taken by staff and the way the home is managed. I cannot recommend this home highly enough; the care given is exemplary.
Reply from Emma Smeaton, Administrator at Abbeydale
Thank you so much for the lovely review. It is very rewarding to hear that Residents and their friends, families and connected parties are happy with the care that is provided by the team here at…read more
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Review from L A (Resident) published on 30 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Abbeydale is special.
It offers an exceptional standard of care, the service of a first class hotel together with delicious food and staff whose commitment goes well beyond the call of duty. Also an attractive environment clean, fresh, often with sounds of laughter and beautiful gardens.
Thought
has been given to the details of everything Abbeyfield staff do. With clear roles problems are addressed promptly by a team working together. Respectful listening, friendliness to residents, visitors and other staff, provides help to all of us to face the reality of our lives.
Last year I was unexpectedly unable to continue living independently. I moved into a care home but despite glossy adverts the simple requirements of the care I needed were not available. After two months I moved to Abbeydale. A life enhancing move.
Here not only have I survived but I've thrived.
I am profoundly grateful for all Abbeydale and its outstanding staff offer.
Reply from Emma Smeaton, Administrator at Abbeydale
Thankyou so much for this wonderful review. The staff will be delighted that you are so happy here.
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Review from Nicholas T (Son of Resident) published on 7 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father moved there in January and he has settled very well. The home is lovely. Warm comfortable and the staff are friendly and welcoming. What marks this home out from others I have experienced is that the owners take a very active role in the care of the residents and the maintenance of the building.
The gardens for example are nothing short of superb. Every time I go I get offered tea & biscuits (chocolate too!) . When I reach the age where I needed a care home, this is where I'd want to be. It's a really lovely home where everyone is truly cared for.
Reply from Emma Smeaton, Administrator at Abbeydale
Thankyou very much for your kind review. We look forward to seeing you again soon when you next visit your father.
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Review from Tony M (Son of Resident) published on 27 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When my mother suffered a stroke and was admitted to hospital the care and consideration by the staff were incredible. We could not have asked for more. While a resident my mother has thoroughly enjoyed her stay.
Reply from Emma Smeaton, Administrator at Abbeydale
Thank you for your review and kind comments. She was a joy to have here.
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Review from Helen O (Daughter of Resident) published on 29 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am so grateful to all of the Abbeydale staff for making my mother's 90th birthday celebrations memorable. They always provide superb care throughout the year where any request is met with a smile and nothing is too much trouble. However, they push the boat out for residents' special birthdays and
celebration days like Christmas. Mum was absolutely thrilled to receive huge helium birthday balloons, a delicious birthday cake complete with table fireworks, and pretty cards and presents from the owners. Our large extended family was made very welcome at a private drinks celebration set up in the spacious garden room surrounded by beautiful gardens. It was a truly wonderful day and I was very touched by the kindness of everyone at Abbeydale. It truly is a home that cares.
Reply from Emma Smeaton, Administrator at Abbeydale
Thank you for your lovely review of Abbeydale, the Pavilion certainly makes a lovely setting for celebrations. We look forward to seeing you soon when you are next visiting Mum.
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Review from J L (Resident) published on 30 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have physical needs. I have dietary needs. I have early stage dementia. I have lived here five years. I feel all my needs are met. I feel management and staff go above and beyond to support us. We have activities, in house, bus trips to a very interesting variety of venues, all part of the package.
Occasionally there may be a trip to a theatre, cinema, or a longer bus trip where one leaves before lunch, where one pays for lunch or tickets but not for transport. I cannot imagine how the service could be improved.
Reply from Lynne Nicholson, Administrator at Abbeydale
Thank you so much for your review and kind comments.
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Review from Harris M (Resident) published on 11 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
During my working years I was a guest speaker at many companies annual conferences, always staying at five-star hotels, accompanied by my wife and in worldwide locations. However, when my wife and I could no longer take care of ourselves, because of age and infirmity, I did not expect to be able to
find a residential care establishment which would not only match our experience of earlier years but, in the case of Abbeydale, exceed in every aspect the level of service we had experienced in the best hotels in the world. In addition, of course, Abbeydale provide a range of personal services, essential to the elderly, that no hotel could even contemplate offering. My wife and I counted ourselves fortunate to have found such a special home in Abbeydale.
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Review from Jacqueline W (Daughter of Resident) published on 20 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum is a resident at Abbeydale and I cannot speak highly enough of all the staff and the family who run it. My mum had a fall recently and was in hospital. Several of the staff waited with her in A&E and visited her in hospital after her accident. They all showed such kindness, support and compassion,
and I can't thank them enough. Abbeydale is a special place, and I'm so glad we found it.
Reply from Francesca Dey, Registered Manager at Abbeydale
Thank you for your review and kind comments.
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Review from Richard H (Son of Resident) published on 20 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been in Abbeydale for five years now and has been very happy here and always tells us how lucky she is to be staying in such a beautiful home with caring and attentive staff. They have adapted to her needs as her mobility has gradually reduced, and nothing is too much trouble for the staff.
It is a friendly environment. The food is amazing and always spotlessly clean. We always enjoy visiting the home to see my mum but also to speak with the staff and owners.
Reply from Lynne Nicholson, Administrator at Abbeydale
Thank you for your review and kind comments.
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Review from D S (Son of Resident) published on 21 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been in Abbeydale for 13 months. A beautiful residential home, family-run. The care and home are outstanding. My mother is very well looked after. There are a number of activities daily in which she participates. She could not be better looked after. The food is unbelievable and the home
is like a 5* hotel.
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Review from J G (Son of Resident) published on 21 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very welcoming home, more like a hotel than a care home. Given the attentive and friendly staff and owners. Nothing is too much effort. It has stimulated my mother at 96 to be more active and engage with the many activities on offer.
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Review from Margaret M (Resident) published on 15 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot adequately describe the care, medical efficiency, companionship and love shown to all residents here. To do it justice, it is all way beyond the call of duty, nothing is too much trouble for the owners and staff members. The food is outstanding and tailored to the individual needs and dietary
requirements. Living at Abbeydale is like enjoying life at a 5-star hotel, with care.
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Review from Ann S (Resident) published on 24 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have lived here for 2 years and find only minor 'glitches' in the home. We are a very happy community and would not want to live anywhere else. I moved from another location when I lost my husband and have made a new life here in Abbeydale.
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Review from Marisa W (Daughter of Resident) published on 3 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Abbeydale is a Very friendly environment
My mum says the Food is wonderful and they are very flexible with the menus
There are plenty of activities in the house and also outside
Staff are caring and professional and keep me informed of how mum is getting on.
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Review from Debbie R (Daughter of Resident) published on 3 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Abbeydale is a safe and welcoming home for my mother. She is very well taken care of and very happy.
The food always looks appetising and healthy. The staff go about their duties in an efficient and jolly manner.
The home is always very clean and particularly beautiful at Christmas.
In the summer
the gardens are stocked with colours and scents for the residents to enjoy in the sun.
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Review from D P (Daughter of Resident) published on 12 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is a care home like no other. The attention and care is outstanding. My mother is looked after so well, her settling-in period, was very smooth indeed. I am amazed at all the activities that take place which my mother seems to enjoy.
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Current Review Score: 9.9 (9.947)

Overview of Review Score

The Review Score of 9.9 (9.947) out of 10 for Abbeydale is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.947 for Abbeydale is calculated as follows: ( (216 Excellents x 5) + (12 Goods x 4) ) ÷ 228 Ratings = 4.947
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Abbeydale is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2, which has been reached with 19 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Mar 2021

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (6)

Meet the Team (3)

Catherine & Bob

Catherine & Bob Dey

Job Title: Proprietors Joined: 1999

Abbeydale was established as a prestigious, family-run care home in 1999, when Bob and Catherine Dey utilised their 15 years’ experience in the hotel and catering industry to form a remarkable care home like no other, previously owning and managing the successful Guide Post Hotel and wanting to provide similar standards for retired people looking for residential care. They wanted Abbeydale to be a place where residents could enjoy a luxurious hotel-like experience, with exquisite dining, quality entertainment and superb on-site facilities, infused with outstanding care services to create the ultimate care home.


At the heart of it all, Bob and Catherine, alongside their daughters Kelly and Francesca, are devoted to creating memorable experiences for every resident.

Francesca

Francesca Dey

Job Title: Registered Manager Joined: 2017

Francesca is Abbeydale’s registered manager, who guides their highly skilled and professional team to ensure every aspect of this outstanding care home is personalised to residents’ preferences.


QUALIFICATIONS:
•   Advanced Diploma in Mental Health Nursing (RMN)
•   NVQ Level 5 in Leadership for Health and Social Care
•   Higher Level Apprenticeship in General Adult Social Care
•   Level 3 First Aid at Work
•   Safe Handling of Medicines
•   Infection Control
•   Mental Capacity Act and Deprivation of Liberty Safeguards for Residential Managers
•   Food Hygiene and Safety
•   Health and Safety      
•   Diet and Nutrition
•   Residential Fire Training Safety
•   Equality, Diversity and Inclusion
•   Death, Dying and Bereavement
•   Risk Management
•   GDPR Advanced
•   Diabetes Awareness
•   Clinical Governance
•   Advanced Safeguarding Adults
•   Dignity and Respect
•   Moving People Safely for Mentors and Tutors
•   Mental Health Matters
•   Learning Disabilities

Kelly

Kelly Dey

Job Title: Procurement Manager Joined: 1999

Abbeydale was established as a prestigious, family-run care home in 1999, when Bob and Catherine Dey utilised their 15 years’ experience in the hotel and catering industry to form a remarkable care home like no other, previously owning and managing the successful Guide Post Hotel and wanting to provide similar standards for retired people looking for residential care. They wanted Abbeydale to be a place where residents could enjoy a luxurious hotel-like experience, with exquisite dining, quality entertainment and superb on-site facilities, infused with outstanding care services to create the ultimate care home.


At the heart of it all, Bob and Catherine, alongside their daughters Kelly and Francesca, are devoted to creating memorable experiences for every resident.

Frequently Asked Questions about Abbeydale

What types of Care is Abbeydale registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Abbeydale have?

There are 32 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Abbeydale?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Abbeydale to the centre of Ilkley?

0.8 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Abbeydale to verify any information. View our terms and conditions. Abbeydale has an Enhanced Service - more info.