Abbeydale

Grove Road, Ilkley LS29 9QE
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Top 20 carehome certificate
9.9 56 Reviews
  • Abbeydale, Ilkley
Abbeydale Care is a family-run care home providing high standards of care to older people. They strive to improve residents’ quality of life during their time at the home. The 32 residents at Abbeydale are cared for by 38 staff, 22 of whom are fully-qualified care workers. All staff receive ongoing training and are dedicated to treating residents with respect, dignity and compassion in a friendly and comfortable environment.

There are a range of spacious bedroom apartments to choose from, all of which feature ensuite facilities and some have garden terraces. Residents are provided with meals and snacks which use locally sourced ingredients and are cooked by the home’s kitchen team. Personal preferences and dietary requirements are catered for.

Residents are encouraged to be as active as possible. They can participate in a range of activities and outings, including art classes, flower arranging, games and quizzes, as well as visiting entertainers and musicians.
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Care Provided by Abbeydale

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 36 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1410 – £1650

These prices are only a guideline, please contact Abbeydale to find out the exact price for your requirements.

Contact Abbeydale to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Abbeydale to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Owner

  • Abbeydale (Ilkley) Ltd

Person in Charge

  • Francesca Dey (Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2000
  • Last Refurbishment: 2019
  • Number of floors: 3

Room Information

  • Single Rooms (32)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (30)
  • Couples/Companion Rooms with Ensuite Wet Room (2)

Visiting

  • Visitors are very welcome and encouraged.

Parking

  • Car park at the front of the building and on street parking to the rear for those that have mobility issues the parking on Heber's Ghyll Drive is much more accessible due to the steep front access on grove Road.

Abbeydale Reviews (56)

9.9

Abbeydale has a Review Score of 9.9 (9.946) out of 10, based on 20 reviews in the last 2 years.
Over all time Abbeydale has 56 reviews.

Overall Experience
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Date Published
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Total of 56, showing 21-40
Review from D P (Daughter of Resident) published on 12 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is a care home like no other. The attention and care is outstanding. My mother is looked after so well, her settling-in period, was very smooth indeed. I am amazed at all the activities that take place which my mother seems to enjoy.
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Review from Hazel B (Daughter of Resident) published on 22 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mother has been living at Abbeydale for around six years and I can honestly say that there has never been a single day when her care has not been outstanding. The manager's family run an extremely successful care home employing top-quality staff and outstanding levels of professionalism and care. It
is really pleasing to see members of this family being present and working in the home but also how cheerful all the staff are. There are many occasions when I hear laughter and cheerful remarks from the staff, both between team members and also between staff and residents. Abbeydale feels like a lovely family home with lots of extra guests! Life in Abbeydale feels safe and caring, with wonderful food and fun.
I am also grateful when the staff rang me at home to keep me informed of a particular medical situation. It feels that they care for my mother as if she were their relative. The online system is also really useful and the whole lifestyle feels very transparent.
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Review from Peter S (Son of Resident) published on 15 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Abbeydale is a lovely and very well-run residential home where my mother has lived in great comfort for over five years since my father's passing.
The staff are all so kind, caring and considerate and my mother is very happy in her room surrounded by her things and in comfort. The owner-managers take
a personal interest in the lives and well-being of all the residents, the food is excellent and the house and gardens are lovely and tranquil.
All around an excellent choice to spend the years.
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Review from Anne B (Daughter of Resident) published on 15 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Abbeydale is like a five-star hotel. My Mum is very well cared for, the staff are all very friendly and professional.
It is great that she can come and go as she pleases, visitors any time of day.
The activities and trips out on the bus are excellent and we couldn't be happier that Mum is spending
her final years in such a happy environment.
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Review from Sarah M (Granddaughter of Resident) published on 25 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Abbeydale have provided an exceptional level of care to my grandparents since their arrival there in September 2022. They were solicitous and supportive of them both, as well as the family, even more so when my grandmother passed away in November. Throughout the initial weeks after her passing, they
helped my grandfather adjust to a new situation with patience and care and ever since they have continued to engage and entertain him and generally ensure he is as happy and comfortable as possible. Knowing the staff are there taking care of him is a huge burden lifted, the family knows he is safe and well looked after and when we visit, we feel so welcomed by the staff, the owners, and the other residents!
Reply from Lynne Nicholson, Administrator at Abbeydale
Thank you so much for the kind review, we really appreciate it and we are very pleased that your family is happy with the care and support provided. It is a pleasure to have your grandfather with us…read more
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Review from Janet O (Daughter of Resident) published on 9 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Abbeydale, a family-run residential care home and when my parents had to move there they became part of that family. The suites are beautifully furnished, the staff are absolutely amazing, attentive, patient and above everything else so kind. Unfortunately, Mum's health was failing everything that could
possibly be done to make sure her last few months were comfortable and pain-free was carried out with great dignity and compassion by all the staff. Chefs preparing special meals, birthdays celebrated with her favourite cake every member of staff popping in for a chat. After Mum passed away, the staff cared for us all and continue to support us. Dad has been given the most fabulous support and care which I am so grateful for, knowing he has a family around him as I live abroad has given me great peace of mind. I looked at several care homes, saw Abbeydale first with my parents and we knew immediately this was the only place where they would be happy. Abbeydale is amazing.
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Review from Elizabeth Y (Daughter of Resident) published on 13 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It is difficult to express the respect and gratitude in which I hold the owners and staff of Abbeydale. As you visit your relative the staff greet you by name and with great warmth. If I ask about my mother's health the staff know her preferences, and her nuances (good and bad!) and if they notice any
change in her status they contact me to inform me and suggest any helpful ideas. Food is a highlight of the day, especially fish and chips Friday! When possible there are ample trips weekly and staff are always creative in terms of entertainment and activities. My mother is the most content she has been for years and this brings great peace of mind to all our family. Thank you Abbeydale.
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Review from Bev H (Niece of Resident) published on 1 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Abbeydale is the most wonderful retirement home. It is beautifully decorated, and spotlessly clean, and the food is wonderful. The whole place is befitting of a first-class hotel rather than a residential home. The family work so hard to make it a success and the staff they employ are fantastic. They
don't change every five minutes like in some places which is settling for the residents.
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Review from Christine W (Daughter of Resident) published on 30 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A caring home that puts the residents at the heart of the activities and the days.
I can be 100% sure that my mother is cared for and respected.
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Review from Andrew B (Son of Resident) published on 22 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Abbeydale has been the perfect home for Mum. Regular trips out and organised activities have been hugely beneficial to Mum's mental well-being. The staff are caring, professional and friendly with low turnover. That says a lot about the management and atmosphere in the home. Excellent, delicious food
that can be adapted to suit Mum's diabetes is much appreciated. We as a family rest assured that Mum is in good hands!
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Review from John J (Son of Resident) published on 9 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother moved to Abbeydale almost two years ago. I've had total confidence in the team to provide the best home for my mum. My confidence has not been misplaced. When I visit, I enjoy the atmosphere and the hospitality. The whole team are to be congratulated for creating an environment that is truly
a home.
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Review from Vivien P (Daughter of Resident) published on 24 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I live in the USA and am in daily video communication with my mum. I know therefore daily of her comfort and care. I am writing about the incredibly welcoming, thought-filled experience of an in-person visit in August. The staff treat you like family, they are curious and kind. I have visited many residences
in various capacities throughout my life. Abbeydale's environment, quality, surroundings and professionalism are in a superior higher league. I remain rest assured my mum is in a wonderful place.
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Review from John P (Son of Resident) published on 12 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A fantastic experience from start to finish. Mum spent nearly five years at Abbeydale; during the whole time she was looked after to a very high standard indeed. The owners are great, the staff fantastic, you really couldn't ask for much more. Mum died recently at Abbeydale having elected not to go
to hospital. The end-of-life care was outstanding, dignified, and supportive for the family. We will miss our visits to Abbeydale!
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Review from Janet B (Daughter of Resident) published on 22 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and support in Abbeydale is absolutely wonderful. Nothing is too much trouble for the owners and staff. Excellent facilities. Spotlessly clean and good atmosphere. As an auxiliary nurse who has worked in many establishments over the years, Abbeydale is by far the best I have ever known.
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Review from Julie R (Daughter of Resident) published on 12 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident for nearly 3 years and I cannot imagine a better residential home for her. In all the time she has been there, the feeling of being part of a vibrant, caring and stimulating family life has been uppermost. The physical environment is also lovely, with hotel standard food,
attractive interior décor and super gardens. The activities, before COVID, were varied and constant but even during this pandemic, the staff are doing their utmost to keep the residents worry-free, amused and entertained. This is a place to carry on enjoying one's life, not somewhere to just wait until it ends. Congratulations to the homes manager and her wonderful, dedicated team.
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Review from Margaret C (Daughter of Resident) published on 10 March 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Wonderful care home, my mum was resident for two years, staff were always friendly and caring and took a genuine interest in the residents, they always treated residents with respect and dignity but also treated them as adults. Lots of activities available, trips out, ballroom dancing displays, hand
massages, quizzes. Family and visitors were always very welcome, Abbeydale go out of their way to make both the resident and family feel at home. Food is amazing - I happily joined my mum for lunch on several occasions. Residents could make their room their own, so my mum had lots of her paintings on the wall, homemade patchwork quilt on the bed, momentos around the room.
As soon as mum went to live there, I knew I didn't have to worry about her, she was happy, she was very well looked after and she had company.
We've told our children that's where we want to go when the time comes.
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Review from R S (Son of Resident) published on 6 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Words cannot convey the care, love and dignified support my mum has received from the truly amazing team at Abbeydale. My own peace of mind that mum is living in such a beautiful and safe home is priceless. The manager and all the staff at Abbeydale are a credit to the caring profession and set standards
which all other care providers can look up to and aspire to achieve.
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Review from Ann H (Daughter of Resident) published on 2 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Outstanding care and facilities ensure a high quality of life for all residents. Warm and friendly staff give peace of mind to family that nothing is too much trouble. There is a genuine desire to ensure that everyone can experience the best of what life has to offer at whatever age/circumstances.
Reply from Lynne Nicholson, Administrator at Abbeydale
Thank you for your kind words, we really enjoy looking after mum, especially now she is beaming over Abbeydale. Francesca.
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Review from Helen K (Daughter of Resident) published on 22 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Abbeydale truly is an outstanding care home. My mother has lived there for almost 2 years and I can honestly say that I have been unable to fault it in any way. My mother loves living at Abbeydale. The staff are so caring, it has a very homely atmosphere, the food is excellent and Abbeydale truly goes
the extra mile - with exercise classes, music etc nearly every day, trips out in their minibus, glasses of wine and sherry - all making residents feel that Abbeydale is their home, rather than just a place that they live.
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Review from Chris P (Son of Resident) published on 21 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum continues to thrive at Abbeydale. Following hip surgery, her mobility has improved so she is now able to become more involved with other residents and the many social activities. All the staff are friendly and attentive and we feel mum is very well cared for at the home.
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Current Review Score: 9.9 (9.946)

Overview of Review Score

The Review Score of 9.9 (9.946) out of 10 for Abbeydale is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.946 for Abbeydale is calculated as follows: ( (226 Excellents x 5) + (13 Goods x 4) ) ÷ 239 Ratings = 4.946
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Abbeydale is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2, which has been reached with 20 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Mar 2021

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (6)

Meet the Team (3)

Catherine & Bob

Catherine & Bob Dey

Job Title: Proprietors Joined: 1999

Abbeydale was established as a prestigious, family-run care home in 1999, when Bob and Catherine Dey utilised their 15 years’ experience in the hotel and catering industry to form a remarkable care home like no other, previously owning and managing the successful Guide Post Hotel and wanting to provide similar standards for retired people looking for residential care. They wanted Abbeydale to be a place where residents could enjoy a luxurious hotel-like experience, with exquisite dining, quality entertainment and superb on-site facilities, infused with outstanding care services to create the ultimate care home.


At the heart of it all, Bob and Catherine, alongside their daughters Kelly and Francesca, are devoted to creating memorable experiences for every resident.

Francesca

Francesca Dey

Job Title: Registered Manager Joined: 2017

Francesca is Abbeydale’s registered manager, who guides their highly skilled and professional team to ensure every aspect of this outstanding care home is personalised to residents’ preferences.


QUALIFICATIONS:
•   Advanced Diploma in Mental Health Nursing (RMN)
•   NVQ Level 5 in Leadership for Health and Social Care
•   Higher Level Apprenticeship in General Adult Social Care
•   Level 3 First Aid at Work
•   Safe Handling of Medicines
•   Infection Control
•   Mental Capacity Act and Deprivation of Liberty Safeguards for Residential Managers
•   Food Hygiene and Safety
•   Health and Safety      
•   Diet and Nutrition
•   Residential Fire Training Safety
•   Equality, Diversity and Inclusion
•   Death, Dying and Bereavement
•   Risk Management
•   GDPR Advanced
•   Diabetes Awareness
•   Clinical Governance
•   Advanced Safeguarding Adults
•   Dignity and Respect
•   Moving People Safely for Mentors and Tutors
•   Mental Health Matters
•   Learning Disabilities

Kelly

Kelly Dey

Job Title: Procurement Manager Joined: 1999

Abbeydale was established as a prestigious, family-run care home in 1999, when Bob and Catherine Dey utilised their 15 years’ experience in the hotel and catering industry to form a remarkable care home like no other, previously owning and managing the successful Guide Post Hotel and wanting to provide similar standards for retired people looking for residential care. They wanted Abbeydale to be a place where residents could enjoy a luxurious hotel-like experience, with exquisite dining, quality entertainment and superb on-site facilities, infused with outstanding care services to create the ultimate care home.


At the heart of it all, Bob and Catherine, alongside their daughters Kelly and Francesca, are devoted to creating memorable experiences for every resident.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Abbeydale to verify any information. View our terms and conditions. Abbeydale has an Enhanced Service - more info.