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Abbeydale

Grove Road, Ilkley, West Yorkshire LS29 9QE
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Abbeydale, Ilkley
Abbeydale, Ilkley
Abbeydale, Ilkley

Abbeydale Care is a family-run care home providing high standards of care to older people. They strive to improve residents’ quality of life during their time at the home. The 32 residents at Abbeydale are cared for by 38 staff, 22 of whom are fully-qualified care workers. All staff receive ongoing training and are dedicated to treating residents with respect, dignity and compassion in a friendly and comfortable environment.

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Care Provided by Abbeydale

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 36 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,550 - £1,750N/A

Contact Abbeydale to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Abbeydale (Ilkley) Ltd
  • Private Owned

Person in charge

  • Francesca Dey (Registered Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2000
  • Last Refurbishment: 2019
  • Number of floors: 3

Room Information

  • Single Rooms (32)
  • Couples/Companion Rooms (2)
  • Single Rooms with ensuite Wet Room (30)
  • Couples/Companion Rooms with ensuite Wet Room (2)

Visiting

  • Visitors are very welcome and encouraged.

Parking

  • Car park at the front of the building and on street parking to the rear for those that have mobility issues the parking on Heber's Ghyll Drive is much more accessible due to the steep front access on grove Road.

Abbeydale Reviews (61)

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9.8

Abbeydale has a Review Score of 9.8 (9.836) out of 10, based on 15 reviews in the last 2 years. Over all time Abbeydale has 61 reviews.

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Showing 61 reviews matching selected criteria
Review from J G (Son of Resident) published on 21 February 2024 Submitted via Postal Card
Overall Experience

A very welcoming home, more like a hotel than a care home. Given the attentive and friendly staff and owners. Nothing is too much effort. It has stimulated my mother at 96 to be more active and engage with the many activities on offer.

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Review from Margaret M (Resident / Service User) published on 15 February 2024 Submitted via Postal Card
Overall Experience

I cannot adequately describe the care, medical efficiency, companionship and love shown to all residents here. To do it justice, it is all way beyond the call of duty, nothing is too much trouble for the owners and staff members. The food is outstanding and tailored to the individual needs and dietary requirements. Living at Abbeydale is like enjoying life at a 5-star hotel, with care.

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Review from Ann S (Resident / Service User) published on 24 January 2024 Submitted via Postal Card
Overall Experience

I have lived here for 2 years and find only minor 'glitches' in the home. We are a very happy community and would not want to live anywhere else. I moved from another location when I lost my husband and have made a new life here in Abbeydale.

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Review from Debbie R (Daughter of Resident) published on 3 January 2024 Submitted via Website
Overall Experience
Abbeydale is a safe and welcoming home for my mother. She is very well taken care of and very happy.
The food always looks appetising and healthy. The staff go about their duties in an efficient and jolly manner.
The home is always very clean and particularly beautiful at Christmas.

In the summer the gardens are stocked with colours and scents for the residents to enjoy in the sun.

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Review from Marisa W (Daughter of Resident) published on 3 January 2024 Submitted via Website
Overall Experience
Abbeydale is a Very friendly environment
My mum says the Food is wonderful and they are very flexible with the menus
There are plenty of activities in the house and also outside

Staff are caring and professional and keep me informed of how mum is getting on.

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Review from D P (Daughter of Resident) published on 12 June 2023 Submitted via Postal Card
Overall Experience

This is a care home like no other. The attention and care is outstanding. My mother is looked after so well, her settling-in period, was very smooth indeed. I am amazed at all the activities that take place which my mother seems to enjoy.

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Review from Hazel B (Daughter of Resident) published on 22 May 2023 Submitted via Website
Overall Experience
Mother has been living at Abbeydale for around six years and I can honestly say that there has never been a single day when her care has not been outstanding. The manager's family run an extremely successful care home employing top-quality staff and outstanding levels of professionalism and care. It is really pleasing to see members of this family being present and working in the home but also how cheerful all the staff are. There are many occasions when I hear laughter and cheerful remarks from the staff, both between team members and also between staff and residents. Abbeydale feels like a lovely family home with lots of extra guests! Life in Abbeydale feels safe and caring, with wonderful food and fun.

I am also grateful when the staff rang me at home to keep me informed of a particular medical situation. It feels that they care for my mother as if she were their relative. The online system is also really useful and the whole lifestyle feels very transparent.

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Review from Peter S (Son of Resident) published on 15 May 2023 Submitted via Website
Overall Experience
Abbeydale is a lovely and very well-run residential home where my mother has lived in great comfort for over five years since my father's passing.
The staff are all so kind, caring and considerate and my mother is very happy in her room surrounded by her things and in comfort. The owner-managers take a personal interest in the lives and well-being of all the residents, the food is excellent and the house and gardens are lovely and tranquil.

All around an excellent choice to spend the years.

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Review from Anne B (Daughter of Resident) published on 15 May 2023 Submitted via Website
Overall Experience
Abbeydale is like a five-star hotel. My Mum is very well cared for, the staff are all very friendly and professional.
It is great that she can come and go as she pleases, visitors any time of day.

The activities and trips out on the bus are excellent and we couldn't be happier that Mum is spending her final years in such a happy environment.

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Review from Sarah M (Granddaughter of Resident) published on 25 March 2023 Submitted via Website
Overall Experience

Abbeydale have provided an exceptional level of care to my grandparents since their arrival there in September 2022. They were solicitous and supportive of them both, as well as the family, even more so when my grandmother passed away in November. Throughout the initial weeks after her passing, they helped my grandfather adjust to a new situation with patience and care and ever since they have continued to engage and entertain him and generally ensure he is as happy and comfortable as possible. Knowing the staff are there taking care of him is a huge burden lifted, the family knows he is safe and well looked after and when we visit, we feel so welcomed by the staff, the owners, and the other residents!

Reply from Lynne Nicholson, Administrator at Abbeydale

Thank you so much for the kind review, we really appreciate it and we are very pleased that your family is happy with the care and support provided. It is a pleasure to have your grandfather with us and we are so glad he is happy at Abbeydale.

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Review from Janet O (Daughter of Resident) published on 9 January 2023 Submitted via Website
Overall Experience

Abbeydale, a family-run residential care home and when my parents had to move there they became part of that family. The suites are beautifully furnished, the staff are absolutely amazing, attentive, patient and above everything else so kind. Unfortunately, Mum's health was failing everything that could possibly be done to make sure her last few months were comfortable and pain-free was carried out with great dignity and compassion by all the staff. Chefs preparing special meals, birthdays celebrated with her favourite cake every member of staff popping in for a chat. After Mum passed away, the staff cared for us all and continue to support us. Dad has been given the most fabulous support and care which I am so grateful for, knowing he has a family around him as I live abroad has given me great peace of mind. I looked at several care homes, saw Abbeydale first with my parents and we knew immediately this was the only place where they would be happy. Abbeydale is amazing.

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Review from Elizabeth Y (Daughter of Resident) published on 13 December 2022 Submitted via Postal Card
Overall Experience

It is difficult to express the respect and gratitude in which I hold the owners and staff of Abbeydale. As you visit your relative the staff greet you by name and with great warmth. If I ask about my mother's health the staff know her preferences, and her nuances (good and bad!) and if they notice any change in her status they contact me to inform me and suggest any helpful ideas. Food is a highlight of the day, especially fish and chips Friday! When possible there are ample trips weekly and staff are always creative in terms of entertainment and activities. My mother is the most content she has been for years and this brings great peace of mind to all our family. Thank you Abbeydale.

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Review from Bev H (Niece of Resident) published on 1 December 2022 Submitted via Postal Card
Overall Experience

Abbeydale is the most wonderful retirement home. It is beautifully decorated, and spotlessly clean, and the food is wonderful. The whole place is befitting of a first-class hotel rather than a residential home. The family work so hard to make it a success and the staff they employ are fantastic. They don't change every five minutes like in some places which is settling for the residents.

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Review from Christine W (Daughter of Resident) published on 30 November 2022 Submitted via Postal Card
Overall Experience
A caring home that puts the residents at the heart of the activities and the days.

I can be 100% sure that my mother is cared for and respected.

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Review from Andrew B (Son of Resident) published on 22 November 2022 Submitted via Postal Card
Overall Experience

Abbeydale has been the perfect home for Mum. Regular trips out and organised activities have been hugely beneficial to Mum's mental well-being. The staff are caring, professional and friendly with low turnover. That says a lot about the management and atmosphere in the home. Excellent, delicious food that can be adapted to suit Mum's diabetes is much appreciated. We as a family rest assured that Mum is in good hands!

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Review from John J (Son of Resident) published on 9 November 2022 Submitted via Postal Card
Overall Experience

My mother moved to Abbeydale almost two years ago. I've had total confidence in the team to provide the best home for my mum. My confidence has not been misplaced. When I visit, I enjoy the atmosphere and the hospitality. The whole team are to be congratulated for creating an environment that is truly a home.

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Review from Vivien P (Daughter of Resident) published on 24 October 2022 Submitted via Postal Card
Overall Experience

I live in the USA and am in daily video communication with my mum. I know therefore daily of her comfort and care. I am writing about the incredibly welcoming, thought-filled experience of an in-person visit in August. The staff treat you like family, they are curious and kind. I have visited many residences in various capacities throughout my life. Abbeydale's environment, quality, surroundings and professionalism are in a superior higher league. I remain rest assured my mum is in a wonderful place.

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Review from John P (Son of Resident) published on 12 August 2022 Submitted via Postal Card
Overall Experience

A fantastic experience from start to finish. Mum spent nearly five years at Abbeydale; during the whole time she was looked after to a very high standard indeed. The owners are great, the staff fantastic, you really couldn't ask for much more. Mum died recently at Abbeydale having elected not to go to hospital. The end-of-life care was outstanding, dignified, and supportive for the family. We will miss our visits to Abbeydale!

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Review from Janet B (Daughter of Resident) published on 22 June 2022 Submitted via Postal Card
Overall Experience

The care and support in Abbeydale is absolutely wonderful. Nothing is too much trouble for the owners and staff. Excellent facilities. Spotlessly clean and good atmosphere. As an auxiliary nurse who has worked in many establishments over the years, Abbeydale is by far the best I have ever known.

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Review from Julie R (Daughter of Resident) published on 12 October 2020 Submitted via Website
Overall Experience

My mother has been a resident for nearly 3 years and I cannot imagine a better residential home for her. In all the time she has been there, the feeling of being part of a vibrant, caring and stimulating family life has been uppermost. The physical environment is also lovely, with hotel standard food, attractive interior décor and super gardens. The activities, before COVID, were varied and constant but even during this pandemic, the staff are doing their utmost to keep the residents worry-free, amused and entertained. This is a place to carry on enjoying one's life, not somewhere to just wait until it ends. Congratulations to the homes manager and her wonderful, dedicated team.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 09 March 2021
Overall
Outstanding
  • CaringOutstanding
  • EffectiveGood
  • ResponsiveOutstanding
  • SafeGood
  • Well-ledOutstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

There are no news items for Abbeydale.

Upcoming Events

There are no upcoming events for Abbeydale.

Awards / Recognitions (6)

  • 31 Jan 2025Recipient: Abbeydale
  • 31 Jan 2024Recipient: Abbeydale
  • 28 Feb 2023Recipient: Abbeydale

Accreditations

There are no accreditations posted yet for Abbeydale.

Meet the Team (3)

Catherine & Bob Dey
Catherine & Bob DeyJob Title:ProprietorsJoined: 1999

Abbeydale was established as a prestigious, family-run care home in 1999, when Bob and Catherine Dey utilised their 15 years’ experience in the hotel and catering industry to form a remarkable care home like no other, previously owning and managing the successful Guide Post Hotel and wanting to provide similar standards for retired people looking for residential care. They wanted Abbeydale to be a place where residents could enjoy a luxurious hotel-like experience, with exquisite dining, quality entertainment and superb on-site facilities, infused with outstanding care services to create the ultimate care home.

At the heart of it all, Bob and Catherine, alongside their daughters Kelly and Francesca, are devoted to creating memorable experiences for every resident.

Francesca Dey
Francesca DeyJob Title:Registered ManagerJoined: 2017

Francesca is Abbeydale’s registered manager, who guides their highly skilled and professional team to ensure every aspect of this outstanding care home is personalised to residents’ preferences.

QUALIFICATIONS:
• Advanced Diploma in Mental Health Nursing (RMN)
• NVQ Level 5 in Leadership for Health and Social Care
• Higher Level Apprenticeship in General Adult Social Care
• Level 3 First Aid at Work
• Safe Handling of Medicines
• Infection Control
• Mental Capacity Act and Deprivation of Liberty Safeguards for Residential Managers
• Food Hygiene and Safety
• Health and Safety
• Diet and Nutrition
• Residential Fire Training Safety
• Equality, Diversity and Inclusion
• Death, Dying and Bereavement
• Risk Management
• GDPR Advanced
• Diabetes Awareness
• Clinical Governance
• Advanced Safeguarding Adults
• Dignity and Respect
• Moving People Safely for Mentors and Tutors
• Mental Health Matters

• Learning Disabilities

Kelly Dey
Kelly DeyJob Title:Procurement ManagerJoined: 1999

Abbeydale was established as a prestigious, family-run care home in 1999, when Bob and Catherine Dey utilised their 15 years’ experience in the hotel and catering industry to form a remarkable care home like no other, previously owning and managing the successful Guide Post Hotel and wanting to provide similar standards for retired people looking for residential care. They wanted Abbeydale to be a place where residents could enjoy a luxurious hotel-like experience, with exquisite dining, quality entertainment and superb on-site facilities, infused with outstanding care services to create the ultimate care home.

At the heart of it all, Bob and Catherine, alongside their daughters Kelly and Francesca, are devoted to creating memorable experiences for every resident.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Abbeydale to verify any information. View our terms and conditions. Abbeydale has an Enhanced Service -more info.