Abbeydale

Grove Road, Ilkley LS29 9QE
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Top 20 carehome certificate
9.9 56 Reviews
  • Abbeydale, Ilkley
Abbeydale Care is a family-run care home providing high standards of care to older people. They strive to improve residents’ quality of life during their time at the home. The 32 residents at Abbeydale are cared for by 38 staff, 22 of whom are fully-qualified care workers. All staff receive ongoing training and are dedicated to treating residents with respect, dignity and compassion in a friendly and comfortable environment.

There are a range of spacious bedroom apartments to choose from, all of which feature ensuite facilities and some have garden terraces. Residents are provided with meals and snacks which use locally sourced ingredients and are cooked by the home’s kitchen team. Personal preferences and dietary requirements are catered for.

Residents are encouraged to be as active as possible. They can participate in a range of activities and outings, including art classes, flower arranging, games and quizzes, as well as visiting entertainers and musicians.
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Care Provided by Abbeydale

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 36 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1410 – £1650

These prices are only a guideline, please contact Abbeydale to find out the exact price for your requirements.

Contact Abbeydale to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Abbeydale to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Owner

  • Abbeydale (Ilkley) Ltd

Person in Charge

  • Francesca Dey (Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2000
  • Last Refurbishment: 2019
  • Number of floors: 3

Room Information

  • Single Rooms (32)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (30)
  • Couples/Companion Rooms with Ensuite Wet Room (2)

Visiting

  • Visitors are very welcome and encouraged.

Parking

  • Car park at the front of the building and on street parking to the rear for those that have mobility issues the parking on Heber's Ghyll Drive is much more accessible due to the steep front access on grove Road.

Abbeydale Reviews (56)

9.9

Abbeydale has a Review Score of 9.9 (9.946) out of 10, based on 20 reviews in the last 2 years.
Over all time Abbeydale has 56 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Abbeydale
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Total of 56, showing 41-56
Review from Anthony F (Son of Resident) published on 16 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is receiving the very best care possible and is extremely happy.
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Review from James H (Regular Volunteer) published on 30 August 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been visiting Abbeydale for many years now and the quality of the environment and the facilities still remains as high as ever. The owners are constantly finding new ways to improve the home to ensure it feels homely for the residents. Whether it’s building a new greenhouse to house the award-winning
flowers Abbeydale is renowned for or refurbishing the rooms, everything is done to a five-star standard and without fault. The attentive staff are superb, affective and will always go the extra mile to help out any of the residents. Excellent all round!
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Review from Elizabeth F (Stepdaughter of Resident) published on 3 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Step-mother has lived in Abbeydale for 7 years. It is difficult to fault it. The managing owners are in evidence and give careful thought to every aspect of care. Imagine the standards of a well run hotel together with the comfort and security of a family home. Though friends have come and gone in
these 7 years staff have remained relatively stable, delivering care with kindness, patience, humour and respect. An upbeat atmosphere means residents need never be lonely or bored. A wide range of activities is offered. Health issues are dealt with promptly. There is a 24 hour 'open door' policy for relatives.
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Review from Gillian C (Friend of Resident) published on 29 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Visited a close friend who has recently become a resident at Abbeydale. Was thoroughly impressed with all aspects of this care home - very welcoming owners, stunning interior and furnishings, the bedroom of 5* hotel quality. The owners and staff cannot do enough to make my friend feel welcome, safe
and secure. They treat all residents with tremendous respect and dignity. I would highly recommend Abbeydale to friends and family.
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Review from Josephine P (Friend of Resident) published on 22 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found on visiting Abbeydale Residential Home a very friendly, beautifully decorated home, light and airy and all the comforts you find in your own home which is a plus. The staff are very attentive, kind and are happy to help you in any way they can. The food is good and they are happy to meet your
needs and nothing is too much to meet your dietary desires also. The bedrooms are well arranged with sleeping area plus lounge area an ensuite bathroom everything spotless.
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Review from Sue R (Niece of Resident) published on 12 March 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt stayed at Abbeydale in Ilkley to recuperate. Ten days earlier she had been rushed into hospital as an emergency case with severe abdominal pains and although the medical problems were sorted out there, when the time came to leave, she was not strong enough to return home. Abbeydale has been
her salvation as when discharged, she needed round the clock care. The kindness and patience of the staff, the excellent food and activities available have done the trick and she is stronger and bright again. I have no hesitation in recommending Abbeydale as a place of comfort and caring.
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Review from Clare P (Daughter of Resident) published on 8 March 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
At 93-years-old my aunt came to Abbeydale after a brief spell in hospital.
Having lived independently I was worried how she would adjust to living in the home but after a month she has found herself enjoying watching television in the evenings with the other residents and even joined in a couple of
the activities.
To say I have been surprised would be an understatement but the staff are a delight, not pushy, just encouraging. The other main revelation has been the food. Oh my goodness, it is good.
I tend to pop up at supper time and there always seems to be an extra pudding with my name on it. My aunt likes to eat in her room so it is lovely that we can have a cup of tea and a pudding together.
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Review from Rupert P (Friend of Resident) published on 8 March 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Abbeydale really is a hotel for the elderly. It is bright, fresh and cheerful with excellent food and caring staff - a winning combination.
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Review from Liz C (Daughter of Resident) published on 6 March 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Abbeydale is a very smart, well furnished and well-decorated home with all the finishing touches one would have in one's own home.
The food is exceptional considering the demands of differing tastes and needs - all freshly cooked with a good choice and not repetitive. The gardens are well kept and
colourful and there are various activities that take place. Most importantly, however, is the staff. They are all, from the maintenance, the kitchen and housekeeping teams to the care staff, engaging, friendly and truly caring.
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Review from Russell L (Son of Resident) published on 29 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On Christmas day I had lunch here with my mum among staff as elves and Santa's who made this special day even more special for my mum on this occasion and for me too.
I refer to them as Angels of Abbeydale. My mum has been here 10+ years and is treated as if family. Which is reassuring and comforting
to my mum and family.
Thank you so much.
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Review from Martin D (Son of Resident) published on 26 January 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Staff and Management at Abbeydale really do 'care'
It's a very big step to move an elderly relative out of a lifetime home but here she was welcomed into a new home and gained a new family. The standard of service including food and care is extremely high with a knowledgeable and passionate management
team.
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Review from Nicola M (Daughter of Resident) published on 12 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has now spent a year at Abbeydale and is extremely happy there. There is a homely feel and all the staff are extremely kind and friendly. Cannot fault it cleanliness is superb, food balanced and delicious. All in all, I am delighted with her care and management.
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Review from D R (Daughter of Resident) published on 4 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having visited many care homes, I know how outstanding Abbeydale is. It is welcoming, clean, fresh smelling and very smartly and comfortably furnished. The care provided for my very elderly and frail mother is exceptional and the staff are all so pleasant and attentive to the residents. The food provided
is excellent with plenty of choice. The minibus takes residents on regular outings and entertainment is provided both in-house and by many visiting experts eg art classes, exercise, quizzes, games, singing etc. A warm and homely atmosphere pervades Abbeydale - there is nowhere like it!
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Review from S T (Friend of Resident) published on 14 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visit a friend on a weekly basis. The staff at Abbeydale are incredibly welcoming, polite, helpful and very pro-active. My friend struggled to leave her home and move into a home but she has been made so welcome looked after to a very high standard and has settled in and praises all the staff commenting
they cannot do enough for her and she feels very privileged to be in Abbeydale. We are all delighted.
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Review from N H (Son of Resident) published on 6 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident in Abbeydale for six months and we have been very happy with the excellent care at Abbeydale.
All staff are caring and friendly. The home is spotless and the ambience and food are first class.
It is more like a small hotel than a care home.
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Review from Toni F (Daughter of Resident) published on 11 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care is truly outstanding at Abbeydale.
I have other relatives in care homes in Cornwall and Leicester and I have seen the quality there in great depth.
They got an outstanding and good rating in their recent inspection and could learn a great deal from the excellence at Abbeydale.
Mum is very,
very happy at Abbeydale.
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Current Review Score: 9.9 (9.946)

Overview of Review Score

The Review Score of 9.9 (9.946) out of 10 for Abbeydale is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.946 for Abbeydale is calculated as follows: ( (226 Excellents x 5) + (13 Goods x 4) ) ÷ 239 Ratings = 4.946
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Abbeydale is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2, which has been reached with 20 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Mar 2021

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (6)

Meet the Team (3)

Catherine & Bob

Catherine & Bob Dey

Job Title: Proprietors Joined: 1999

Abbeydale was established as a prestigious, family-run care home in 1999, when Bob and Catherine Dey utilised their 15 years’ experience in the hotel and catering industry to form a remarkable care home like no other, previously owning and managing the successful Guide Post Hotel and wanting to provide similar standards for retired people looking for residential care. They wanted Abbeydale to be a place where residents could enjoy a luxurious hotel-like experience, with exquisite dining, quality entertainment and superb on-site facilities, infused with outstanding care services to create the ultimate care home.


At the heart of it all, Bob and Catherine, alongside their daughters Kelly and Francesca, are devoted to creating memorable experiences for every resident.

Francesca

Francesca Dey

Job Title: Registered Manager Joined: 2017

Francesca is Abbeydale’s registered manager, who guides their highly skilled and professional team to ensure every aspect of this outstanding care home is personalised to residents’ preferences.


QUALIFICATIONS:
•   Advanced Diploma in Mental Health Nursing (RMN)
•   NVQ Level 5 in Leadership for Health and Social Care
•   Higher Level Apprenticeship in General Adult Social Care
•   Level 3 First Aid at Work
•   Safe Handling of Medicines
•   Infection Control
•   Mental Capacity Act and Deprivation of Liberty Safeguards for Residential Managers
•   Food Hygiene and Safety
•   Health and Safety      
•   Diet and Nutrition
•   Residential Fire Training Safety
•   Equality, Diversity and Inclusion
•   Death, Dying and Bereavement
•   Risk Management
•   GDPR Advanced
•   Diabetes Awareness
•   Clinical Governance
•   Advanced Safeguarding Adults
•   Dignity and Respect
•   Moving People Safely for Mentors and Tutors
•   Mental Health Matters
•   Learning Disabilities

Kelly

Kelly Dey

Job Title: Procurement Manager Joined: 1999

Abbeydale was established as a prestigious, family-run care home in 1999, when Bob and Catherine Dey utilised their 15 years’ experience in the hotel and catering industry to form a remarkable care home like no other, previously owning and managing the successful Guide Post Hotel and wanting to provide similar standards for retired people looking for residential care. They wanted Abbeydale to be a place where residents could enjoy a luxurious hotel-like experience, with exquisite dining, quality entertainment and superb on-site facilities, infused with outstanding care services to create the ultimate care home.


At the heart of it all, Bob and Catherine, alongside their daughters Kelly and Francesca, are devoted to creating memorable experiences for every resident.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Abbeydale to verify any information. View our terms and conditions. Abbeydale has an Enhanced Service - more info.