Rastrick Hall & Grange, Brighouse, West Yorkshire
Rastrick Hall & Grange, Brighouse, West Yorkshire
Rastrick Hall & Grange, Brighouse, West Yorkshire

Rastrick Hall & Grange is a modern, purpose-built care home which provides older with people with care and support. Rastrick Hall offers round-the-clock residential care and support to home's 40 residents, while the Grange providers 24-hour care and support to 39 residents.

The home has 79 en-suite rooms which are decorated to a high-standard, complete with modern furnishings and fittings throughout, as well as being specially designed for people living with dementia. The home's dementia suite is complete with bright colours and clear signage, while residents are encouraged to personalise their rooms with photographs and keepsakes.

Rastrick Hall & Grange has several quiet lounges, communal lounges and kitchen and dining areas on each floor, with many rooms overlooking the home's garden. The secure sensory garden provides residents with an additional space where they can relax, socialise and spend their time walking the paths and enjoy seating area around the home.

An activities coordinator plans a varied programme of events and activities for residents to take part in, including regular trips out into the local community and the weekly market.

Group: Orchard Care Homes

Person in charge: Joanne Davy (Manager)

Local Authority / Social Services: Calderdale Metropolitan Borough Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 79 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Hearing Impairment & Deafness • Motor Neurone Disease • Visual Impairment

Admission Information: Ages 60+.

Single Rooms: 79

Rooms with ensuite WC: 79

Facilities & Services: Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Directions:

Continue to New Hey Rd/A643 for 1 min. Follow A643 to Thornhill Rd in Brighouse for 5 min. Follow Thornhill Rd to Close Lea Ave. From Junction 23 of the M62, follow A643 Thornhill Road to Castle Avenue and turn left, at the top of the road turn right onto Field top road and then Right into Close Lea Way and then left into Close Lea Avenue.

Visiting:

Protected meal times between 8.30-9.30 /12.30-1.30 /4.30-5.30 but otherwise any time of day.

Parking:

Onsite car park.

Latest Care Quality Commission* Report on Rastrick Hall & Grange: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9 Rastrick Hall & Grange has a Review Score of 9 (9.024)

The Review Score of 9 (maximum of 10) for Rastrick Hall & Grange is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 11 Reviews over all time. This Average Rating is also the rating value for Rastrick Hall & Grange in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 9 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.454 for Rastrick Hall & Grange is calculated as follows: ( (67 Excellents x 5) + (56 Goods x 4) + (6 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 130 Ratings = 4.454

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.57 Points relating to the number of positive Reviews for Rastrick Hall & Grange is based on 9 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 15.8 positive Reviews (79 registered maximum number of service users ÷ 5). 9 Reviews ÷ 15.8 Target = 0.570

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    5
  • Good
    6
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Rastrick Hall & Grange?

  • Extremely LIKELY
    9
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Rastrick Hall & Grange

  • Daughter of Resident/Service User
    7
  • Son of Resident/Service User
    3
  • Son-in-law of Resident/Service User
    1

Mum wasn't at Rastrick Hall for long and was suffering from ongoing UTI's during her time there so her behaviour was often challenging. The staff were unfailingly kind and patient with her and always made me feel welcome whichever times of day I visited.

The home was comfortable, clean and well lit. Food was excellent, communications from the home were very good and I was kept informed about mum's care. I was treated with compassion and sensitivity in the wake of mum's sudden and unexpected death.

How likely would you be to recommend Rastrick Hall & Grange? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

I have been pleasantly surprised to find such a warm and caring environment for my mum. The staff are caring, friendly, helpful and supportive. This alone is enough to keep us happy, the rest of the service provided is of a good standard.

I have recently been involved in mum's care plan as we are new to the home and I must mention that two members of staff, in particular, have been very approachable and caring.

How likely would you be to recommend Rastrick Hall & Grange? Extremely Likely

Average Rating: 

 4.3 out of 5

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Satisfactory

Joanne Davy, Home Manager at Rastrick Hall & Grange responded to this review on 06 Nov 2017:

Many thanks for taking the time to write a positive review for Rastrick Hall & Grange, all feedback is greatly appreciated and I will be sure to pass your comments onto the team. The staff strive to be helpful and supportive of both the residents and their relatives and I am pleased to read you have noticed this and find our home a good environment for your mum.

An extremely well-run operation with polite, efficient staff in all areas. On behalf of my late mother in law both my wife and I are very grateful for the way in which she was cared for, we always felt she was in safe hands. She often commented 'what a wonderful hotel' it was or referred to it as 'her home', praise indeed, it defines The Grange perfectly.
Every single member of staff was also compassionate and caring right up to her death at the age of 96 in September this year, we could not have asked for better attention. A really exceptional home, the best.

How likely would you be to recommend Rastrick Hall & Grange? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother was a resident for some two years prior to her death at 96. She was treated with care, compassion, understanding, friendliness and respect. Mum had dementia but thought Rastrick Grange was her home and a 'nice hotel'.
She was always smiley which told me she was happy and felt secure and cared for. The management and staff all go beyond the call of duty to make Rastrick a happy environment for them all to live and work in harmony.
The Grange is open for visitors 24/7 and always pleasant staff available for a chat, information or help for your relative. A 5-star care home in my opinion.

How likely would you be to recommend Rastrick Hall & Grange? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Joanne Davy, Home Manager at Rastrick Hall & Grange responded to this review on 17 Oct 2017:

Many thanks for taking the time to leave a review for Rastrick Hall & Grange, your positive feedback is greatly appreciated and I will most certainly pass your comments onto the team.

We strive to make a welcoming and happy environment for all of our residents and I am pleased to read that you felt your mum was happy and well cared for. As a home, we very much enjoyed getting to know your mum during her time with us and we would like to once again offer our sincere condolences to you all.

We are very happy with the care provided at Rastrick Hall & Grange. The staff make the whole environment a happy one.

How likely would you be to recommend Rastrick Hall & Grange? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Joanne Davy, Home Manager at Rastrick Hall & Grange responded to this review on 17 Oct 2017:

Many thanks for taking the time to write a positive review for Rastrick Hall & Grange, all feedback makes a huge difference to our home and the staff and I will be sure to pass your comments onto them. They will be very pleased as they strive to make the home a happy place.

Staff are extremely helpful and supportive. Mum's room is cleaned regularly. Any queries/problems regarding my mum are dealt with quickly and efficiently and staff are very approachable.
Very satisfied.

One comment - could do with more entertainment in the afternoon even if it is a game of dominoes, quizzes etc. Mum has a number of musicals on DVD that can be borrowed, maybe put one of those on the TV instead of having the music channel on in the afternoon.
It doesn't need to be a proper entertainer.

How likely would you be to recommend Rastrick Hall & Grange? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Poor

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Joanne Davy, Home Manager at Rastrick Hall & Grange responded to this review on 09 Oct 2017:

Many thanks for taking the time to write a positive review for Rastrick and Hall & Grange. All feedback is much appreciated and I will certainly pass your comments onto the team. We strive to be helpful and supportive towards our residents and their families and I am pleased to read that your queries are dealt with quickly and you find our staff approachable. There is a full programme of activities in place, which aims to meet the many different interests and likes of our residents and if you do have any thoughts or suggestions about what your mum would like to do, please do feel free to highlight those to the team.

Mum spent the four years up to her death in August at Rastrick Grange suffering from dementia which meant eventually that she was unable to speak, feed herself or walk. (The last due to a broken hip from a fall.)
Throughout this time she was always treated with love, care, respect and dignity.
Mum's own feelings towards her carers were clearly evident during our visits from the frequent smiles she gave to all members of staff as they interacted and chatted with her.
We, as visitors, were always welcomed and time was taken with us to include and inform us regarding mum's care and well-being.
We can't thank the staff enough for their help, support and kindness throughout these four years.

How likely would you be to recommend Rastrick Hall & Grange? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Modern care home, clean and tidy. Staff very friendly, always make you feel welcome when visiting. Overall staff give caring support to residents and are genuine in their care. Very patient with my father, he has dementia and he struggled to settle in, but all the staff there worked to make it as comfortable for him as possible. Cost wise, we are self-funding so any care home is expensive.
I would recommend this care home 100%.

How likely would you be to recommend Rastrick Hall & Grange? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Joanne Davey, Home Manager at Rastrick Hall & Grange responded to this review on 29 Aug 2017:

Many thanks for taking the time to leave a review for Rastrick Hall & Grange, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. I am also pleased to hear that you find the staff welcoming and friendly and that you would have no hesitation in recommending our home.
Kind regards Home Manager

I cannot praise the staff of the Dementia unit enough. The team were extremely attentive, compassionate and professional at all times and couldn't do enough for my Dad to make him as comfortable as he could be in his latter stages of dementia. Whenever we called the atmosphere was always happy, the staff always very pleasant, patient and calm - the manager clearly has achieved a high standard of staff. I would like to commend the staff because they haven't an easy job - long shifts that I can imagine are physically and mentally challenging and never did I see any of them let their professionalism slip - truly wonderful people and they made me feel very humble.

How likely would you be to recommend Rastrick Hall & Grange? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

Joanne Davy, Home Manager at Rastrick Hall & Grange responded to this review on 28 Apr 2017:

Thank you so much for taking the time to review Rastrick Hall & Grange. Our staff always try their very best to ensure all residents are looked after to a very high standard and that our staff are professional, this is something we do pride ourselves upon. We appreciate that you took the time to mention that you felt your dad was comfortable within the care home and it was a happy atmosphere. Kind regards

Our experience of Rastrick Hall was very good. Our father appeared to be very happy and was well looked after by the caring staff.

How likely would you be to recommend Rastrick Hall & Grange? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

All the family felt happy mother was in the home whilst central heating was fitted. Mums room was clean and nice, she got on with the staff looking after her. The food was good, mother being a drinker said "They should have a bar.". I think she though she was in a hotel. We took whisky in for mum and they gave her some every night. We all think the home did a good job looking after mother.

How likely would you be to recommend Rastrick Hall & Grange? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

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