Rastrick Hall & Grange

But overall care and staff excellent

Lovely facilities, lovely staff. Always willing to help. Love that my mum has taken to various members of staff which makes me feel more comforted.

My wife and I visited Rastrick Hall and Grange to visit a family friend. The staff we interacted with were most attentive, friendly and hospitable. Our friend seems settled, although there is a review pending to improve things. We were encouraged by the staff care that we saw. As my wife has mobility problems we believe staff went the extra mile by providing a wheelchair to and from the resident we visited.

My mum came to live here in December. She is well looked after. Had a few teething problems but are soon sorted when you speak to staff or management. Food is good and carers good too.

I have had a pleasant time here since February.

A safe Place

I was a bit worried that my wife would not settle in a care home but the staff were very supportive and caring.this made it easier to get her to settle in. She now seems to accept things now she is getting to know the staff. I can't find fault with them, friendly but still work as a team. She is looked after with care.

On the whole good, medication and dosage can be immediate.

I have experienced a big improvement over the last 6 months. The place is much cleaner and everything is more organised. The staff are much friendlier and more caring, and helpful. I am pleased to see that activities and little concerts have started up again.

I was not great with my mum being in a care home, but when mum was taken in at Rastrick Hall & Grange, I felt it was the right place for her. The carers are amazing with her, I really feel comfortable with her being in your care. She has all of the carers calling her grandma! I know she isn't sleeping great, but she has really settled in now, and she isn't packing her bags every day; that is all down to your team, and on behalf of us, I thank you very much for all you do.

My mother-in-law has settled in really well; she does not pack up every day and wants us to take her home. My wife wasn't happy about her going into care, and she was worried sick. My wife and I feel settled; she is in the right place. Your staff are amazing, they keep us informed of any changes.

We visited a number of care homes before choosing Rastrick Hall for my wife's brother, who suffers from dementia and needed safeguarding. We had reviewed the CQC report and discussed with the management, who were very open and honest about the previous issues. We also researched with local healthcare professionals and were able to meet with the wife of another resident who had been there for 18 months. She spoke highly of the care. This is an initial impression, but his entry to the home was very good, with really helpful staff. We are very hopeful for the future and will review again.

I would give it 0 stars if I could, appalling care! Rude obnoxious staff and management a complete joke. Unexplained bruising they didn't put on system, I asked about said bruising and I'm accused of challenging! Failed to monitor basic health! Just sedated! Like zombies! Cutting family out of decisions! Blame care liaison team, blame community mental health team blame doctors for their failures! Someone who can walk talk and feed themselves then 2 days later can't walk talk or feed themselves, goes into hospital with thyroid levels through roof, sodium levels through the roof, 30% kidney function and dehydrated! Loss of weight! But apparently they was fine! I don't call that fine. Banning family! Going against residents human rights! Residents items going missing, which are locked in clinic room! (Cigs) personal possessions out of room! Still owe family money when we moved the resident out after they ended up in hospital due to the negligence of Rastrick.

Since my mothers admittance 4 weeks ago, staff have been nothing but supportive. They've helped my mother settle down quickly and staff have assisted her with her needs. She's enjoying visiting another family member who is also currently a resident. She seems to look forward to getting her hair styled every two weeks, and she enjoys the different activities that are put on for her.

I am very pleased with the quality of care for someone whose front lobal dementia is very advanced. All of the staff are providing excellent care. Difficult to answer some of Q's such as activities.

The home was warm throughout and my relative says that she enjoys the food.

Staff interact well with all residents.

Nice, caring staff. My nanna is fed well and seems happy in herself.

My Dad has settled in brilliantly, coming up to almost twelve months since he moved in. It's a huge relief for me knowing my Dads needs are being met. He is happy which is clear for me to see through him showing his funny personality and he has bonded well with staff, particularly the deputy managers.

Good carings