Rastrick Hall & Grange

My time here has been a happy one. The staff are hard working and very friendly which makes the difference.

Overall I'm pleased with the care Rastrick Hall and Grange provide.

Mum says she is loved and enjoys her meals which is reassuring , even with the her complex needs she seems content and happy in her surroundings , i have seen improvements in the home over the last few months which have been very noticeable.

It is a shame we can not mention individual carers as the team really do go out of their way to ensure Gran is well cared for.

We have been very pleased with the care and service provided. The staff are always approachable, friendly, and willing to assist with any queries we may have, fostering a positive and open relationship. They demonstrate great patience and compassion in their interactions with our resident, ensuring they feel comfortable and well-supported. Additionally, the rooms are cleaned regularly to a high standard, maintaining a fresh and welcoming environment. We truly appreciate the dedication of the team and the excellent care they provide.

Keep up the good work!

Staff have a friendly rapport with mum and they understand mum's health issues, her personal care/support needs and social preferences. They show mum kindness and treat her with respect.

Good to see the care home picking up keep up the good work everyone.

Both myself and our four sons agree that we are very satisfied with the care and treatment of my wife and their mothers. She is treated with dignity and understanding.

Happy.

I would have no hesitation in recommending and using Rastrick Hall and Grange for all his respite needs. In fact, we have just booked his next little holiday.

The care my dad received was very good. He was very confused and upset at times. The carers, and deputy manager, were very patient with him and did all they could to make him comfortable, particularly at the end of his life when he was receiving end-of-life care for a week. My mum was always made to feel welcome as she visited Dad every day during his four-month stay. The kindness shown to her was also extended to the rest of the family during what was a difficult time. I would like to thank the staff.

My husband was a resident for over 2 years when it was owned by another provider. He was very happy and contented for at least a year, then with the constant changing of managers the treatment and care went down significantly, and on several occasions, we found him in very unhappy situations which gave me and my family a lot of upsetting concerns. Just recently our concerns were confirmed when for no apparent reason he was sent to the hospital. From the information that we were able to gather this was a way of means to remove him as a resident from the home, this was confirmed when the home refused to have him back. That caused a dilemma of having to find another home. This has now been achieved and he's now at another home. We as a family are delighted that he is out of the Grange. The carers were great but even they're not that happy with the conditions that are evident with the running of the home.

My dad moved into Rastrick Hall and Grange in August 2023. The care he received was very good - the staff were very caring and kind. He was well looked after, and the food was of a good standard. Dad went into end-of-life care at the end of November and has now unfortunately passed away. However, the care and kindness he and all his family received in his final days from all the staff was way above our expectations and above and beyond what they needed to do to fulfil the requirement of "doing their job". For this, we give them our heartfelt thanks and best wishes.

Many thanks.

There are some good staff there but not enough to be consistent in their care.

Let me say it should be renamed Rastrick Hall and mange after my family member developed a very itchy rash end of May 2023, after alerting management to my concerns my relative has now been in hospital for 6 weeks being treated for the worse case of scabies, he’s still receiving care for it now. Please think twice before letting a loved one live here. All the lovely staff have left. Not enough carers now. Avoid!

I find the staff all very friendly and Mum gets the support she needs, love that I can go in to support Mum with her care and can take her out to mine bringing her back when I want to have her at mine, she’s well looked after and staff are always helpful and obliging when need anything answered even going above and beyond and love that my mum's settled in making some friends too also lovely relaxed atmosphere whenever I call in.

This care and attention has resulted in a better-than-expected improvement in her physical and mental health, which is a testament to the professionalism of the staff and management, thank you.

My mom had two weeks respite care here and the service was excellent. She loved every minute and was sad to be going home. She has dementia and I was worried that the move would unsettle her but the staff were amazing with her, she hasn't seemed that happy in years, in fact, the move back home has been more unsettling so we are considering a permanent move to Rastrick Hall. Mom enjoyed all the food and I was kept fully informed of any issues. Mom was started on some new dementia medication whilst she was a resident and the staff were brilliant at keeping a close eye on mom in case there were any side effects or issues. As a first experience of a care home, I was very impressed.