Rastrick Hall & Grange

Close Lea Avenue, Rastrick, Brighouse HD6 3DE
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9.1 63 Reviews
  • Rastrick Hall & Grange, Brighouse
Rastrick Hall and Grange, operated by Highgate Care, is a distinguished care home situated in the charming town of Brighouse. Offering both residential and dementia care, the home prides itself on delivering holistic and person-centred services. With 79 ensuite bedrooms, residents enjoy a personal sanctuary that promotes comfort and independence. The home features beautifully landscaped gardens, a sensory room, and a lively activities lounge, ensuring residents engage in a variety of enriching pursuits such as arts and crafts, exercise classes, and cinema nights. Dining is a celebrated affair, with meals crafted from locally sourced produce. Easily accessible and community-focused, Rastrick Hall and Grange is a haven of warmth and care in West Yorkshire.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 79 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £815
  • Self-Funded Residential Dementia Care: from £865
  • RESPITE Self-Funded Residential Care: from £815
  • RESPITE Self-Funded Residential Dementia Care: from £865

Fees are Fully Inclusive however Podiatry ,Hairdressing & Accompanied GP/Hospital appointments are chargeable extras.

These prices are only a guideline, please contact Rastrick Hall & Grange to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Vicki Harrison (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2022
  • Number of floors: 3

Room Information

  • Single Rooms (79)
  • Couples/Companion Rooms (0)

Visiting

  • Visitors Welcome

Parking

  • Onsite car park.

Rastrick Hall & Grange Reviews (63)

9.1

Rastrick Hall & Grange has a Review Score of 9.1 (9.149) out of 10, based on 28 reviews in the last 2 years.
Over all time Rastrick Hall & Grange has 63 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Rastrick Hall & Grange
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Total of 63, showing 21-40
Review from J G (Husband of Resident) published on 28 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Both myself and our four sons agree that we are very satisfied with the care and treatment of my wife and their mothers. She is treated with dignity and understanding.
Reply from Paul Millar, Marketing Manager at Rastrick Hall & Grange

Many thanks for taking the time to review our home. It is our pleasure to care for your wife. Your kind words are greatly appreciated and I will of course pass them on to the Rastrick Hall & Grange family.

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Review from B F (Resident) published on 8 November 2024 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Happy.
Reply from Paul Millar, Marketing Manager at Rastrick Hall & Grange

Many thanks for taking the time to review our home.

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Review from Lorraine S (Daughter of Resident) published on 7 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
This was the first time we had used Rastrick Hall and Grange Care Home but Dad settled in immediately!
Dad has late Alzheimer's with complex needs although he is hyperactive, always on the go with significant sundowning.
The staff were lovely and on collecting him it was obvious the working relationship
and affection between them. He was kept engaged most of the day, and they took him out for walks and a trip to Brighouse.
We were made aware that there is a relatively new manager and it appears to be a well-run care home. This new manager is lovely, efficient and a pleasure to deal with. The staff and other residents we met appeared to be happy, content and well cared for.
I would have no hesitation in recommending and using Rastrick Hall and Grange for all his respite needs. In fact, we have just booked his next little holiday.
Reply from Paul Millar, Marketing Manager at Rastrick Hall & Grange

Dear Lorraine, many thanks for taking the time to review our home. We are delighted that your dad settled in so well and enjoyed his stay with us. Your kind words are greatly appreciated and I will of course pass them on to the Ratrick Hall family.

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Review from Jane O (Daughter of Resident) published on 31 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care my dad received was very good. He was very confused and upset at times. The carers, and deputy manager, were very patient with him and did all they could to make him comfortable, particularly at the end of his life when he was receiving end-of-life care for a week. My mum was always made to
feel welcome as she visited Dad every day during his four-month stay. The kindness shown to her was also extended to the rest of the family during what was a difficult time. I would like to thank the staff.
Reply from Paul Millar, Marketing Manager at Rastrick Hall & Grange

Many thanks for your kind words. It was a privilege to care for your Dad and he is sorely missed.
I will of course feed this review back to the Rastrick Hall and Grange Family.

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Review from Carol B (Wife of Resident) published on 11 January 2024 Submitted via Website • Report
Overall Experience 2.0 out of 5
My husband was a resident for over 2 years when it was owned by another provider. He was very happy and contented for at least a year, then with the constant changing of managers the treatment and care went down significantly, and on several occasions, we found him in very unhappy situations which gave
me and my family a lot of upsetting concerns. Just recently our concerns were confirmed when for no apparent reason he was sent to the hospital. From the information that we were able to gather this was a way of means to remove him as a resident from the home, this was confirmed when the home refused to have him back. That caused a dilemma of having to find another home. This has now been achieved and he's now at another home. We as a family are delighted that he is out of the Grange. The carers were great but even they're not that happy with the conditions that are evident with the running of the home.
Reply from Paul Millar, Marketing Manager at Rastrick Hall & Grange

Many thanks for taking the time to review our home. All feedback is welcomed and allows us to continually develop our service. We are sorry that your experience recently has been a negative one and would welcome the opportunity to discuss the points raised directly.

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Review from Mark O (Son of Resident) published on 8 January 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
My dad moved into Rastrick Hall and Grange in August 2023. The care he received was very good - the staff were very caring and kind. He was well looked after, and the food was of a good standard. Dad went into end-of-life care at the end of November and has now unfortunately passed away. However, the
care and kindness he and all his family received in his final days from all the staff was way above our expectations and above and beyond what they needed to do to fulfil the requirement of "doing their job". For this, we give them our heartfelt thanks and best wishes.
Reply from Paul Millar, Marketing Manager at Rastrick Hall & Grange

Dear Mark, many thanks for taking the time to review our home. It was a pleasure to care for your dad, and he is missed by all. Your kind words are greatly appreciated, and I will, of course, pass them on to the Rastrick team.

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Review from Ann R (Niece of Resident) published on 19 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt and cousin have both received excellent care since they went to live there earlier this year.
The staff are all caring and kind and often go over and above what would be expected, keeping us informed of any issues and really looking after them both.
The ethos of the home is one of kindness
and compassion.
Many thanks.
Reply from Paul Millar, Marketing Manager at Rastrick Hall & Grange

Many thanks for taking the time to review our home. It is a pleasure to care for your family members. Your kind words are greatly appreciated and I will of course pass them on to the Rastrick Hall & Grange family.

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Review from Samantha M (Daughter of Resident) published on 17 October 2023 Submitted via Website • Report
Overall Experience 2.0 out of 5
My Dad was a resident at Rastrick Hall and Grange from 2021 to September 2023. We decided to move my Dad to another care home after we had increasing concerns about his health and safety.
I realised my Dad was losing weight and found out he had dropped from 72kg to 54kg over 5 months but it was not
due to health reasons or a lack of appetite.
They missed that my Dad had COVID pneumonia and dehydration which resulted in my Dad spending over a week in hospital.
They found he had developed a pressure sore on admission to hospital. My Dad fell out of bed twice at the home. I was told they would order a falls bed. This never arrived. Neither did the care chair, bed extender and special cutlery promised.
The final straw was arriving unannounced to find him in a urine-soaked bed.
The home is now looking for its 3rd manager and has had 2 interim managers in my Dad's time there.
There are some good staff there but not enough to be consistent in their care.
Reply from Paul Millar, Marketing Manager at Rastrick Hall & Grange

Dear Samantha.
Many thanks for taking the time to review our home, all feedback is welcomed and allows us to continually develop our service.
We are sorry that you have had a negative experience at the home and the service provided at that time was not as expected.
The health and wellbeing of our residents is the Number 1 priority for anyone working within Rosedale Care.
We are pleased that your Dad is progressing well at his new home.

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Review from S M (Daughter of Resident) published on 9 August 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
My family member has lived there for 2 years. During the first 18 months, the care and management were very good.
Since a new manager took over just over 8 months ago, I just can’t put into words the reduction in care and cleanliness at Rastrick Hall and Grange.
Let me say it should be renamed Rastrick
Hall and mange after my family member developed a very itchy rash end of May 2023, after alerting management to my concerns my relative has now been in hospital for 6 weeks being treated for the worse case of scabies, he’s still receiving care for it now. Please think twice before letting a loved one live here. All the lovely staff have left. Not enough carers now. Avoid!
Reply from Paul Millar, Marketing Manager at Rastrick Hall & Grange

Many thanks for taking the time to review our home. All feedback is welcomed and allows us to continually develop our service. If I may respond to some of the points raised.
Rastrick Hall and Grange achieved a CQC rating of” Good” in May 2023, a significant improvement on its previous rating in April 2021. We also have an extensive redecoration programme underway making the home bright and fresh. In respect of the Scabies outbreak, after investigation, it was proven that this was contracted in the hospital and brought into the home following discharge. Staffing is continually monitored and is always kept to a safe level dependent on the needs of the home. Given this I don’t feel that your comments are a fair reflection on Rastrick Hall and Grange and we are sorry that your experience of the home has been a negative one. We are however pleased that you have found somewhere where your relative is now happy and settled.

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Review from Susan W (Daughter of Resident) published on 17 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I find the staff all very friendly and Mum gets the support she needs, love that I can go in to support Mum with her care and can take her out to mine bringing her back when I want to have her at mine, she’s well looked after and staff are always helpful and obliging when need anything answered even
going above and beyond and love that my mum's settled in making some friends too also lovely relaxed atmosphere whenever I call in.
Reply from Paul Millar, Marketing Manager at Rastrick Hall & Grange

Many thanks for taking the time to review our home. It is our pleasure to care for your mum. Your kind words are greatly appreciated and I will of course pass them on to the Rastrick family.

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Review from M B (Son of Resident) published on 20 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been very well looked after here!
From day one, when she was warmly welcomed - through to the tailored care she is receiving today, I am impressed.
This care and attention has resulted in a better-than-expected improvement in her physical and mental health, which is a testament to the professionalism
of the staff and management, thank you.
Reply from Paul Millar, Marketing Manager at Rastrick Hall & Grange

Many thanks for taking the time to review our home. It is our pleasure to care for your mum, your kind words are greatly appreciated and I will of course pass them on to the home manager and the Rastrick team.

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Review from Jacqueline C (Daughter of Resident) published on 10 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mom had two weeks respite care here and the service was excellent. She loved every minute and was sad to be going home. She has dementia and I was worried that the move would unsettle her but the staff were amazing with her, she hasn't seemed that happy in years, in fact, the move back home has been
more unsettling so we are considering a permanent move to Rastrick Hall. Mom enjoyed all the food and I was kept fully informed of any issues. Mom was started on some new dementia medication whilst she was a resident and the staff were brilliant at keeping a close eye on mom in case there were any side effects or issues. As a first experience of a care home, I was very impressed.
Reply from Paul Millar, Marketing Manager at Rastrick Hall & Grange

Dear Jacqueline,
Many thanks for taking the time to review our home. It was our pleasure to care for your mum and we are delighted that you are considering us for further care. Your kind words are greatly appreciated and I will of course pass them on to the manager and the Rastrick family.

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Review from M R (Friend of Resident) published on 13 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend has been in Rastrick Halls & Grange since August 2021 she is 102 soon and says "I'm very contented here", "I like the food", and "the carers are very kind". I find the staff to be helpful, friendly, patient and supportive while managing the complete changes in covid rules. The home is clean
and well maintained. Visiting is private in her room and we are not rushed in any way. I feel welcomed when visiting and I am kept informed of any changes or incidents. I'm very happy with the care provided and it's good to see my friend settled and being managed well.
Reply from Paul Millar, Marketing Manager at Rastrick Hall & Grange

Many thanks for taking the time to review our home. We are delighted that your friend has settled in so well and that you feel welcome when visiting. Your kind words are greatly appreciated and I will of course pass them on to all the colleagues at Rastrick Hall & Grange

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Review from E C (Son of Resident) published on 9 May 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall good experience for my dad. There were some issues when he was first moved into the home regarding him wearing other residents' clothing which was totally unacceptable. Eventually, this was sorted out.
Reply from Paul Millar, Marketing Manager at Rastrick Hall & Grange

Many thanks for taking the time to review our home. All feedback is greatly appreciated and allows us to continually develop our service and we are glad that we were able to resolve the clothing issue promptly. Your kind words are greatly appreciated and I will of course pass them on to the manager and the colleagues at Rastrick Hall & Grange .

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Review from Christine R (Daughter of Resident) published on 9 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone is always very helpful and the staff keep us well informed at all times. We are very happy with the care our relative receives.
Reply from Paul Millar, Marketing Manager at Rastrick Hall & Grange

Many thanks for taking the time to review our home. All feedback is greatly appreciated and allows us to continually develop our service and it is our pleasure to care for your love done . Your kind words are greatly appreciated and I will of course pass them on to Marie and the colleagues at Rastrick Hall & Grange

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Review from G W (Son of Resident) published on 24 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Visiting my mother after lockdown, staff contacted me to arrange a time and date. On arrival, staff talked me through procedures and were very helpful (as they always have been). Mum has been in the home for more than five years and on every visit, staff have been brilliant.
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Review from Stephen A (Son of Resident) published on 30 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have not been able to go inside Rastrick Hall due to the situation I.E COVID, but I have to say all the staff I have met have been very helpful, my mum has been and is being looked after very well. I have no complaints to date.
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Review from P B (Daughter of Resident) published on 26 April 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are always cheerful and helpful when I ring them. Reassurance has been essential during this difficult time. The process of being able to meet with residents was done brilliantly. Keep up the good work. Can't praise or thank you enough.
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Review from Kathryn P (Sister of Resident) published on 23 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have always been very pleased with the care and support that my sister has received whilst living at Rastrick Grange, the staff are kind and professional and I can't thank them enough for all they have done through these difficult times.
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Review from A B (Daughter of Resident) published on 11 September 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum has been residing at Rastrick Hall & Grance since August 2017. Before lockdown, early this year, I was able to visit Mum 3/4 times a week, could pop in any time, was always made very welcome with staff who I've got to know over these years. I've always found the staff very supportive for both
of us, very caring, loving, understanding and much appreciated, as I am Mum's only relative. It's been upsetting as with all other residents not being able to be visited by their families during covid lockdown, but think the staff do a brilliant job and pass them a big thank you for looking after my mum.
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Current Review Score: 9.1 (9.149)

Overview of Review Score

The Review Score of 9.1 (9.149) out of 10 for Rastrick Hall & Grange is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.1 out of 5 from 28 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.149 for Rastrick Hall & Grange is calculated as follows: ( (153 Excellents x 5) + (106 Goods x 4) + (27 Satisfactorys x 3) + (8 Poors x 2) + (21 Very Poors x 1) ) ÷ 315 Ratings = 4.149
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Rastrick Hall & Grange is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 79 registered maximum number of service users is 15.8, which has been reached with 24 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 Apr 2024

Overall Requires improvement

  • Caring Requires improvement
  • Effective Requires improvement
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

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Vicki Harrison

Job Title: Home Manager Joined: 2024

I have worked in Social Care since I was 15 years, old doing work experience from school and then immediately joining once I had finished my education Starting as a Carer I eventually worked my way up to Home Manager achieving NVQ Level 5 in healthcare leadership and management and NVQ Level 3 in End-of-Life Care
I am honoured and excited to be the Home Manager at Rastrick Hall & Grange and I aim to ensure that the core values we hold dear are upheld and built upon.


These Are: -
To Always
- Put the residents first
- Be Caring
- Be Approachable
- Be Respectful
- Build Open and Honest relationships
- To pursue growth and learning


Ensure that the highest standards of care are given away from Rastrick Hall & Grange, any spare time is Family time, 2 Children and a husband keep me busy and active.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Rastrick Hall & Grange to verify any information. View our terms and conditions. Rastrick Hall & Grange has an Enhanced Service - more info.