Longroyds & Pilling House Care Home

We are really grateful. Thank you!

My mum has had a lovely Christmas which is down to the staff and care she got in Pilling House. She has settled quite quickly which I also think is down to how she is cared for and looked after. She seems to be getting involved in the activities and looks happy whenever I come to see her. She looks well and is always in clean clothes which is nice to see. Staff are always pleasant and helpful even in the stressful time we are still in because of the pandemic.

The Longroyds Manager was very helpful and caring. He ensured an admittance to the home speedily. He went beyond what could be expected and ensured a potentially difficult situation was avoided.

All the staff in the home we have met have been courteous, professional, and friendly.

The staff that we have met all seem very pleasant and know what they are doing.

COVID restrictions have meant we could not go into the home. We had window visits. Until Christmas week then pod visits. Not ideal with a new resident. The care mum received was excellent. She was assessed quickly for things she needed. My only gripe is she didn't have hearing aids in but mum didn't like them, so will have refused to wear them we will never know. Mum has since passed but was well cared for.

The high standard of care and support to my mother gives me peace of mind at a very difficult time in all of our lives due to COVID-19 that she is receiving the very best care and attention that she needs to stay safe.

My father is well looked after and I feel at ease knowing he is being well fed and his needs attended to.

Helpful day to day. Caring.

Father settled in immediately. Staff very caring. Father enjoys the food. Staff always helpful, letting me communicate with my father by telephone anytime I wish to do so. No complaints at all about my father's care.

Placing Dad into a care home was a difficult decision we have to make, but he has dementia, and we had to come to a point where we needed to keep him safe. The start of the enquiry, the assessment and admission, the staff were extremely supportive every step of the way. Dad is very well cared for, the staff always keep me informed if there are any concerns and any activates we can join in with. I would highly recommend this home. Excellent!

My mum became a resident in July 2020. At first, she was very unsettled, but as time has gone on, she seems happy and settled. She always looks clean and tidy and well dressed. A big thank you to the manager and all his team.

I have just returned from my review for my mother with the manager of Longroyd House and a member of staff. She has been there for 6 weeks. I am extremely impressed by the staff's knowledge, professionalism and caring for my mother. The improvement in her physical and mental health is astonishing in 6 weeks. She is socialising with other residents, she is bright, cheerful and her appearance has improved tremendously. Their knowledge of her from the review is remarkable and this is due to their experience working with people with dementia. She is treated with dignity and respect and I cannot fault the staff/home in any way. The food is of a very high standard and she is able to make choices for herself. Her room is extremely clean and homely. The management and staff work well together as a team and this is evident when we visit. I would have no hesitation in recommending this home to friends and family.

Since transferring my mum from another home I have been so much happier with her care. The carers here are so much more attentive and interactive with the residents. There are plenty of activities to keep residents interested, although, because of Mum's deafness and Alzheimer's, her participation is very limited. She really enjoys her meals here too. The staff keep me updated if there are any issues I should be aware of.

My mother was a resident in Pilling House from April till September 2018. The care and attention she received while in the home was of a first class standard. I found the staff very attentive and always treated my mother with the utmost respect, she always spoke highly of the staff and enjoyed her stay with them. Thank again to all the staff.

The process of pre-admission assessment/interview was handled very efficiently and sensitively by all staff. Dad was made to feel very welcome and is settling in well. He says everyone is very friendly and the food is wonderful. It is a big change for him but I cannot see how it could have gone more smoothly. Thanks to all concerned.

The staff are wonderful and look after my mum with dignity and respect. The food is of an excellent quality, however, my gripe is with the grounds of the home. My mum likes to walk around and all the potholes on the drive are a health and safety hazard! No more is being spent on the upkeep - why not?? If someone falls and breaks a leg due to the potholes it will cost you a lot more if you are sued! There is also no secure outside area for residents and families to sit out safely on a nice day. Residents are prisoners because the door has to be kept locked due to 'wanderers'. Why can you not make a safe, secure outside area for residents to be able to walk in and out of at their own accord?

I would recommend to anyone.

My mother went into Pilling House in December 2016 after no longer being safe to live alone at home. The care she received at Pilling House was excellent. The staff are first class. The residents are all happy and well cared for, and this is very apparent when you visit. Mum's health improved when she moved there. She gained weight and became more of her happy old self. The residents are well motivated by visitors to the home eg. keep fit and by the staff. Sadly mum passed away in May and we couldn't thank the home enough for their kindness, care, love and attention and can not recommend them highly enough. Thank you to you all.

It's a very happy place, the staff are excellent and listen to residents' problems, ideas and views.

The demise inherent in dementia is so awful, and the team at Pilling didn't just care for my mother but also for me, talking through every element of her care and the choices that had to be made. I cannot review the care provided by the team at Pilling positively enough.