York House

The room was tidy and clean, the staff were helpful with the tv set up, and one of the kitchen staff had got him his favourite sandwich. They had also found him a spare tv after he broke his. Sometimes he complains a bit but I think that's understandable as he's quite bored a lot of the time because he doesn't have a lot of people to talk to.

- We appreciate activities are difficult to arrange.

My mum is in this care-home, she comments that she enjoys the company of others, and, the carers are lovely, this makes visiting her a pleasure. I always visit weekly and am made to feel welcome, the security is safe and needed as some residents try to leave with you. I can approach the staff if I or mum have any concerns or just to check in, Emma is running a tight, but friendly ship. This is a great care home, doing a sometimes, difficult job. Well done to all.

It is a great relief to me to know that my mother is being cared for at York House. The management and Staff there are truly excellent kind caring and always willing to go the extra mile. she is always treated with the utmost respect and with dignity.

Whilst cleanliness of rooms could be better and may need painting, also possibly updating communal rooms, some of which is ongoing, I am happy with the care staff, management and admin staff who are caring, dedicated and approacable. They not only care for my husband but have also helped me to adjust to this new situation and eased my anxiety.

Overall experience good clean home. Lovely staff, very helpful nothing too much trouble.

Our mum recently moved to York House three months ago. Mum has settled so well. We feel reassured that mum is safe and being cared for. She has a lovely room she where was encouraged to bring some of her belongings, pictures own tv and chair. The manager is amazing, so approachable all the staff have good relationships with residents always lots of interaction with everyone mum enjoys the food and there is always some activities going on. Mum is happy and her daughters are very happy. We feel she is in a fantastic residence.

Mum settled in really well. Seems content and happy with her room. The staff are very friendly and helpful and chat with the residents regularly. All in all we are very happy that we were able to find a room for her here.

Finally After his final admission to hospital in December 2025 after falling out of bed again he never returned to this shambles they call a care home.

Our mother was in Yorkhouse for the last five years. The staff have been fantastic looking after her. The staff have always been welcoming and friendly. Her room was always spotless cleaned every day. The food is excellent with a wide choice. A touch of paint would be welcomed for five stars

I would be happier if I could go to bed early right after my tea. As I have to wait til the girls have done the washing up and I know there are more than me wanting attention before bed. Overall everything is very good, kind and understandng. The agency workers are very good. My only wiah is that they would make the tea weaker it is too strong as I don't take milk. Our activities lady is very good and has a good listening ear is we need to talk.

All staff are excellent and my mum is settled and happy. I find a lot of comfort knowing she is safe and looked after. York House should be very proud. Thank you very much xx

For the last three months I've been in two care homes, both very good to me.

My husband has been here for over 6 months. He is overall good. My concerns are - No activities and no interaction. I visit regularly at different times and nothing is done for entertainment. They sit around bored with only the TV. Other homes have something happening (like disco dancing, old songs) most days.

I cannot fault anything. Friendly, helpful and really made my mum feel welcome and at home. The manager is knowledgeable, and the colleagues are well-trained and capable, they keep us well-informed. I feel like my mother is getting excellent care, and I am confident with my mum living there; I feel at ease. They certainly go "above and beyond".

We have found York House care home such a warm and friendly place. The care given is first class. Care staff are exemplary and are so kind and always give the care in a dignified manner. We as a family are so happy that she is settled and can’t praise them enough. All staff are a credit to the home. They go above and beyond. Thank you.

I knew the time would come when my husband needed a care home. It was the hardest thing we have done. After a couple of weeks, he settled in fine. The staff are loving and kind. They look after my husband. I know he can sometimes be a handful but with no malice. It is a home-from-home. He enjoys the company of other residents and the staff. I miss him so much.

Moved my mum here on the 26th of October, me and my sisters can not believe how much Mum is doing so well and looks so much better. It is so homely and friendly. The staff all seem lovely and will help you all they can! My mum had laid in bed for a year at her last home. She has only been at York House for five days, and she is walking aided by the carers and eating in the dining room. The manager and other staff have been so helpful to us.

The staff are very helpful, they go that extra mile to help, always pleasant. The care they give to the residents is second to none. Always a pleasure to visit, knowing if we have a problem they are there to help.

The care staff are pleasant and I have enjoyed my stay so far.