York House

Whilst cleanliness of rooms could be better and may need painting, also possibly updating communal rooms, some of which is ongoing, I am happy with the care staff, management and admin staff who are caring, dedicated and approacable. They not only care for my husband but have also helped me to adjust to this new situation and eased my anxiety.

Overall experience good clean home. Lovely staff, very helpful nothing too much trouble.

Our mum recently moved to York House three months ago. Mum has settled so well. We feel reassured that mum is safe and being cared for. She has a lovely room she where was encouraged to bring some of her belongings, pictures own tv and chair. The manager is amazing, so approachable all the staff have good relationships with residents always lots of interaction with everyone mum enjoys the food and there is always some activities going on. Mum is happy and her daughters are very happy. We feel she is in a fantastic residence.

Mum settled in really well. Seems content and happy with her room. The staff are very friendly and helpful and chat with the residents regularly. All in all we are very happy that we were able to find a room for her here.

Finally After his final admission to hospital in December 2025 after falling out of bed again he never returned to this shambles they call a care home.

First class care for my mother the staff are fantastic dealing with her. It is a great comfort to me knowing she is well looked after and safe. Can't thank them enough.

Our mother was in Yorkhouse for the last five years. The staff have been fantastic looking after her. The staff have always been welcoming and friendly. Her room was always spotless cleaned every day. The food is excellent with a wide choice. A touch of paint would be welcomed for five stars

I would be happier if I could go to bed early right after my tea. As I have to wait til the girls have done the washing up and I know there are more than me wanting attention before bed. Overall everything is very good, kind and understandng. The agency workers are very good. My only wiah is that they would make the tea weaker it is too strong as I don't take milk. Our activities lady is very good and has a good listening ear is we need to talk.

All staff are excellent and my mum is settled and happy. I find a lot of comfort knowing she is safe and looked after. York House should be very proud. Thank you very much xx

For the last three months I've been in two care homes, both very good to me.

My husband has been here for over 6 months. He is overall good. My concerns are - No activities and no interaction. I visit regularly at different times and nothing is done for entertainment. They sit around bored with only the TV. Other homes have something happening (like disco dancing, old songs) most days.

I cannot fault anything. Friendly, helpful and really made my mum feel welcome and at home. The manager is knowledgeable, and the colleagues are well-trained and capable, they keep us well-informed. I feel like my mother is getting excellent care, and I am confident with my mum living there; I feel at ease. They certainly go "above and beyond".

We have found York House care home such a warm and friendly place. The care given is first class. Care staff are exemplary and are so kind and always give the care in a dignified manner. We as a family are so happy that she is settled and can’t praise them enough. All staff are a credit to the home. They go above and beyond. Thank you.

I knew the time would come when my husband needed a care home. It was the hardest thing we have done. After a couple of weeks, he settled in fine. The staff are loving and kind. They look after my husband. I know he can sometimes be a handful but with no malice. It is a home-from-home. He enjoys the company of other residents and the staff. I miss him so much.

Moved my mum here on the 26th of October, me and my sisters can not believe how much Mum is doing so well and looks so much better. It is so homely and friendly. The staff all seem lovely and will help you all they can! My mum had laid in bed for a year at her last home. She has only been at York House for five days, and she is walking aided by the carers and eating in the dining room. The manager and other staff have been so helpful to us.

The staff are very helpful, they go that extra mile to help, always pleasant. The care they give to the residents is second to none. Always a pleasure to visit, knowing if we have a problem they are there to help.

The care staff are pleasant and I have enjoyed my stay so far.

Not in a long time have I seen my mum so alert and happy. Keep up the good work. The staff find time to talk to visitors, as well as doing their job with a smile on their face, and a good time is had by all.

I hope that York House will be able to give excellent care and support to its residents for many years to come.

When my mum needed 24-hour care and needed to go in a care home, as a daughter it was a very worrying and upsetting time. However, I soon felt differently seeing how the staff and manager were with my mum and other residents. They are genuinely patient and caring, attending to individual needs and just as important, attentive to my mum's need for company, a friendly face and cups of tea! As a visitor it's been nice, as well as seeing my mum, to have a little chit chat and a bit of humour with the carers about my mum. Her room, always tidy and clean, as is York House. I have never had a smell of urine in York House on my visits. I did look at other homes and this wasn't the case with most of them, so that speaks volumes too. My mum isn't a big eater these days but the food looks and smells lovely with homemade cakes and puddings, which my mum enjoys! I couldn't be more genuine in recommending a care home.