






Highfield Care Centre is a modern purpose-built care home with a large patio and garden area.
Situated in the village of Allerton Bywater, Highfield Care Centre is offering care and support for older people.
The ever-popular Highfield Care Centre is able to provide residential care for 88 residents, including those who feel the impact of dementia on their daily lives, requiring specialist care.
All rooms are en suite and are furnished to...
Care Provided by Highfield Care Centre
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Physical Disability
- Visual / Hearing Impairment
- Eating Disorders
- Alcohol / Drug Misuse
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 88 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees are Fully Inclusive however Podiatry ,Hairdressing & Accompanied GP/Hospital appointments are chargeable extras.
The price(s) shown are provided by the care home. Contact Highfield Care Centre for full pricing details and T&Cs.
Contact Highfield Care Centre to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Highgate Care Services Ltd
- Private Owned
Person in charge
- Marie Binder(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2024
- Number of floors: 2
Room Information
- Single Rooms (88)
Visiting
- Family & friends welcome anytime.
Parking
- Free on-site Parking
Highfield Care Centre Reviews (61)
Highfield Care Centre has a Review Score of 9.4 (9.421) out of 10, based on 22 reviews in the last 2 years.
Over all time Highfield Care Centre has 61 reviews.
The administrator has been an amazing help with a family matter and arranging visits for us to see Mum - thank you to the administrator I really appreciate all you do. The carer got the brunt of my tears and was there to help and advise.
The carers I speak to are polite, friendly and willing to help. It is good to know people care about Mum. Thank you, stay safe.
Thank you for the amazing feedback, it is a real pleasure to support you and mum. It is an absolute pleasure to get this positive feedback and I will ensure to share it with my care team.
Good atmosphere, welcoming, nice and caring staff. The staff are good.
Emma
I would just like to say a big thank you to all your caring staff and a special thank you to the carer who cared for my dad in his last days. As a caring home, I can only give a score of 10/10 as the way they looked after Dad was excellent. I would recommend it to anyone.
Thanks
Emma
My mum lived here for four and a half years and was so happy and well looked after. The staff knew what she enjoyed and what she didn't, always making sure she was comfortable, usually with a cup of tea, a selection of biscuits and sitting by a window so she could watch the birds! She was always clean and well dressed and her room was always very clean and tidy with all her ornaments and pictures displayed. All the staff were always very welcoming and friendly towards myself and my husband when we visited and we became friends with many of the regular staff we met. Unfortunately, my mum died recently after a short illness in hospital and the staff couldn't have been more helpful and caring towards our family at this difficult time. We will really miss the staff and the residents.
Thanks,
Emma
We wish Highfield all the best!
Thanks so much from all the team here at Highfield it was a pleasure to care for your mum and meet such a lovely caring family.
Mum had to move in during lockdown and it has been hard not being able to go in and make her room the way she would like it. We were concerned she would be very unsettled but she has settled well. All the staff we have dealt with have been friendly and welcoming. Mum is being well cared for.
My sister, aged 64, was admitted to Highfield in May 2020 and we sort of knew that this would probably be a permanent placement. My sister has early-onset dementia FTD. She had been in Highfield for respite care on two occasions prior to this and we had been very satisfied with the quality of care she received. She has needed quite intense input from the care staff as she is almost totally unable to do anything for herself or make any decisions for herself. She is very mobile and this has led to her having quite a few falls and a couple of injuries. Staff have always informed me of any incidents regarding my sister however small and have always acted appropriately regarding calling the paramedics or not. It has been very difficult not being able to visit my sister since last August when there was an upsurge in the incidence of Covid. Unfortunately, Highfield never created a pod for visitors to go and see their loved ones. Although this would not have been missed by my sister I am sure.
Thanks so much for your review it is very much appreciated and I will pass your thoughts onto our care team it was lovely getting to know your sister and the family.
From all the team at Highfield take care and we wish your sister all the best.
Emma
The Management/Senior Staff are full of false promises of regular updates on your loved ones when it is so difficult not being able to visit them and your loved ones not fully understanding. The staff were walking around and attending without PPE, the place/corridors and floors very dirty. On more than one occasion when we were allowed to visit our loved one was sat in the lounge and had been there for hours and was soaking wet - she hadn't been asked or reminded to go to the toilet.
To go to the home to see your loved one through their window and to hear them shouting for help and you realising their room door is closed is so heartbreaking.
On the advice of a District Nurse who was very unhappy with the care and the staff going against their recommendations we moved or loved one out of Highfields to a Hospice on the same day where she got the excellent care and attention in a safe environment - exactly what she deserved.
As a family, we are so lucky to have found Highfield. With great reluctance as a family mum came to Highfield. We couldn't meet her needs at home anymore. It was such a hard decision but I am so glad we did. The staff are of the highest standard. I know mum is cared for and I trust the staff completely. These last 12 months have been so hard but I know everyone has put mum first. But not just that. The staff are there for me. I can't thank them enough. A conversation with any of the staff settles my worries, concerns whatever. Thank you seems so inadequate. But thank you.
Good Morning Carol
It's our absolute pleasure and we will continue to deliver the best standard of care to our residents and also to support their families. I will share your feed back onto our care team as its really nice for their hard work and support to be recognised.Take care
Thanks on behalf of myself and all my team here at Highfield care centre
Emma
Mum has taken a while to settle in but the staff have persevered and tried very hard to help mum feel safe and welcome. They have encouraged mum to eat and drink more regularly and join in sitting with other residents in the dining room/lounge. Mum is free to wander around from her room to the lounge and other communal areas which is important for someone with dementia.
We haven't been able to visit mum in the home yet due to Covid but family have always been able to speak to staff for an update and we've seen mum on facetime using her iPad with help from staff who are always willing to help which is reassuring.
Thanks so much for your positive feedback and we look forward to being able to meet in person as soon as we are able to do so given the current situation. It is very much appreciated and I will share your review with the care team and I'm pleased to hear your experience so far has been good and we...
Mum also enjoyed the food as well as her room and praised the friendliness and the care she received from the staff. For the first time in years, I was relieved that she was happy and in good hands.
The staff I spoke to when I rang my Mum from my home in Amsterdam, were very helpful and calm.
My review is based on what I heard, the way that the staff gave support to my Mum and responded to my queries.
Owing to the Covid-19 restrictions I was unable to visit the UK or the care home during Mum's stay. But one day, I still hope to visit the staff in person.
Thank you so much for your positive review we very much appreciate it, reviews like this really do make the staff feel appreciated for all the hard work they do. It was a pleasure to have cared for your mum and to get to know her throughout her stay with us at Highfield, and we wish...
All I can say is well done and keep up the good work.
I will share the feed back with all the care team and we look forward to...
My Dad was admitted into Highfields on 24th July 2020. Originally, he was going to go into a rehabilitation hub after a short term in hospital, but his needs were too high. Social Services found my Dad Highfields, which was minutes from his home meaning convenience for us family members. All the staff were out of this world and went above and beyond every step of the way to ensure he was comfortable whilst very ill. Sadly, he passed on 20th October, so was only there for a short time. But his time ended a happy one with the staff caring for him so well and becoming part of his daily life. I would just like to say a big thank you to all the staff that cared for my Dad during this period, you made me feel content with the situation at truly a difficult time. Thank you.
Thanks so much for taking the time to leave us this review we really appreciate it given the difficult times. All the staff really appreciated their gifts which were such a lovely gesture. Thanks from all the team at Highfield and we would just like to say to all your family take care and stay safe, and you more than welcome to call in and have a chat with us when we are able to. Thanks.
I could not have wished for a better place for my Dad as it was social services who found him Highfields. Also, he is now going to be a permanent resident there as just can't cope at home by himself.
I can not wait to meet all the staff in person.
Thanks to the manager for what you have done and all the questions you have answered for us at this hard time.
Best wishes, and all the best.
Thank you so much for this review, I am so happy that you are happy with the care and support your Father is receiving. I will discuss this with the manager and the team thank you and take care.
The care home is very well maintained, the residents are well looked after and taken care of, the carers take care of the residents like they were their own family which is nice to see. Everyone is on first-name terms which is nice, no-one is better than anyone else, everyone is on the same level. There are activities most days for them to join in with, or their rooms if they want to relax and watch their own T.V's.
Thanks Ann for taking the time to write a review, it's very much appreciated, thanks, Emma.
Because of the homely feel, the feeling of family and belonging, and caring staff, Highfield made it feel like home straight away and continues to do so.
The home is looking lovely since the refresh, with Dad's room always tidy, clean, well presented and decorated thoughtfully.
Dad always smiles and laughs with all the staff, which really puts us at ease, as it shows the bond, and the trust is there between them, and us.
From all the staff we have seen and spoke to over the years he has been here, everyone has always been friendly, polite, caring, and professional.
I have always been kept informed of any checkup's, appointments, and any treatment if needed, and are always happy to help and give us updates, nothing is too much trouble.
Thank you so much for caring and looking after my Dad, you are doing an amazing job, even more so at this time.
Thanks
Cigarette butts from staff on their breaks outside the doorway, unkempt gardens to name a few. Unable to FaceTime in 2020 with a home device rather than using staff’s own.
Thanks for taking the time to leave a review. We appreciate your honesty and we continue to monitor and resolve any issues we will look into the issues you raised. Thanks, Emma.
issues raised have always been quickly resolved directly with the home staff and or management as necessary with an open and honest approach by all concerned. This is no more apparent than in recent months when mum has fallen out of her chair requiring increased communication and cooperation with all concerned to ensure the problems etc are fully understood and preventative and action is taken to minimize re-occurrence. I have always found staff and management to be very helpful (despite the work they do and the conditions they work in). It is only through regular visiting that you appreciate the real issues and difficult conditions of working in this environment. With the added pressures now brought about by the coronavirus situation, I would like to acknowledge all the staff and their efforts with a big thank you.
I...
Thank you very much for the care you are giving to your residents.
Thank you for taking the time to leave us such a lovely review, and we appreciate that the times are difficult at the moment given the current situation with COVID 19.
The accommodation was good and the meals too.
Most of the staff knew my father by seeing him by seeing him at home.
Thank you for taking the time to leave us some feedback, we really do value the comments we receive. At Bywater, we work together to provide the highest possible level of care to our residents and create a warm and welcoming home and we are pleased this has been your experience.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 06 August 2022Requires improvement
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Highfield Care Centre.
There are no upcoming events for Highfield Care Centre.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Highfield Care Centre.
Accreditations
There are no accreditations posted yet for Highfield Care Centre.
Meet the Team (3)

My name is Marie Binder and I am the Home Manager of Highfield Care Centre Allerton Bywater
I have been a Home Manager since 2021 and caring is in my genes as I grew up around the care industry as my Mum was also a Care Home Manager.
I am really looking forward to the challenge in front of me working with this dedicated staff team and getting to know the fabulous residents.
I am married with two boys who keep me very busy with their sports. MMA, Football & Rugby.
Any spare time I have is generally spent exercising which is my way of relaxation.
I am super enthusiastic motivated and have drive and passion in everything I do.
At Highfield Care Centre I intend to lead from the front supporting each resident as individuals, respecting their wishes and values and caring for them with dignity.

Hi, my name is Tiffany Taylor, and I am the deputy manager at Highfield Care Centre. I have had 28 years of experience working within the elderly care sector.
I originally started at Highfield Care Centre as a senior carer, and over the past 8 years, I have worked in various roles, rising up to deputy manager.
My biggest achievement is completing my diploma level 5 in 2025. I love to promote a positive, happy environment for the residents and to see the residents smile. People would describe me as a bubbly, friendly person.
In my spare time, I spend time with my husband and my diva French Bulldog Piggy, who loves attention all the time and mum snuggles. I also love shopping.

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