Highfield Care Centre

1 Leeds Road, Allerton Bywater, Castleford WF10 2DY
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9.2 47 Reviews
  • Highfield Care Centre, Castleford
Highfield Care Centre is a modern purpose-built care home with a large patio and garden area.
Situated in the village of Allerton Bywater, Highfield Care Centre is offering care and support for older people.

The ever-popular Highfield Care Centre is able to provide residential care for 88 residents, including those who feel the impact of dementia on their daily lives, requiring specialist care.
All rooms are en suite and are furnished to a high standard.

The team at Highfield Care Centre are compassionate and caring and put respect and dignity at the heart of their day.
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Care Provided by Highfield Care Centre

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 88 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1200
  • Self-Funded Residential Dementia Care: from £1235
  • RESPITE Self-Funded Residential Care: from £1200
  • RESPITE Self-Funded Residential Dementia Care: from £1235

Fees are Fully Inclusive however Podiatry ,Hairdressing & Accompanied GP/Hospital appointments are chargeable extras.

These prices are only a guideline, please contact Highfield Care Centre to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Marie Binder (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (88)

Visiting

  • Family & friends welcome anytime.

Parking

  • Free on-site Parking

Highfield Care Centre Reviews (47)

9.2

Highfield Care Centre has a Review Score of 9.2 (9.163) out of 10, based on 14 reviews in the last 2 years.
Over all time Highfield Care Centre has 47 reviews.

Overall Experience
  • 22
  • 19
  • 4
  • 1
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Date Published
  • 47
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  • 14
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Reviewer Connection to Highfield Care Centre
  • 21
  • 9
  • 4
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  • 1
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  • 1
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Total of 47, showing 41-47
Review from A R (Daughter-in-law of Resident) published on 24 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care home is very well maintained, the residents are well looked after and taken care of, the carers take care of the residents like they were their own family which is nice to see. Everyone is on first-name terms which is nice, no-one is better than anyone else, everyone is on the same level. There
are activities most days for them to join in with, or their rooms if they want to relax and watch their own T.V's.
Reply from Emma White, Home Manager at Highfield Care Centre

Thanks Ann for taking the time to write a review, it's very much appreciated, thanks, Emma.

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Review from Paul L (Son of Resident) published on 8 July 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
My Dad is coming up to his fifth year at the home, and his smiles and laughter have never left him since the day he came to stay.
Because of the homely feel, the feeling of family and belonging, and caring staff, Highfield made it feel like home straight away and continues to do so.
The home is looking
lovely since the refresh, with Dad's room always tidy, clean, well presented and decorated thoughtfully.
Dad always smiles and laughs with all the staff, which really puts us at ease, as it shows the bond, and the trust is there between them, and us.
From all the staff we have seen and spoke to over the years he has been here, everyone has always been friendly, polite, caring, and professional.
I have always been kept informed of any checkup's, appointments, and any treatment if needed, and are always happy to help and give us updates, nothing is too much trouble.
Thank you so much for caring and looking after my Dad, you are doing an amazing job, even more so at this time.
Reply from Emma White, Home Manager at Highfield Care Centre

Thank you so much for taking your time to leave a review we very much appreciate your appreciation and continuous support.
Thanks

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Review from Janet S (Daughter of Resident) published on 6 July 2020 Submitted via Website • Report
Overall Experience 3.0 out of 5
I transferred my mum here during COVID-19 peak as her previous home isolated her without any form of stimulus whatsoever along with multiple COVID deaths there. I was not able to inspect prior to transfer and so took a gamble. It is not luxurious and if I’m honest I felt I had made a mistake from day
1. The CQC overall is rated ‘Good’. Over time I feel the staff have mutually gotten to know me and mum and vice versa. I am still unsure this is the right place for her. The family have said not to disrupt her again due to her dementia but I want her to feel happy as well as me. Without boring every reader my problem is the aesthetics of the place. My mum’s room/wing is north-facing which means they never see sunlight which is grim in my opinion. Natural light is uplifting.
Cigarette butts from staff on their breaks outside the doorway, unkempt gardens to name a few. Unable to FaceTime in 2020 with a home device rather than using staff’s own.
Reply from Emma White, Home Manager at Highfield Care Centre

Thanks for taking the time to leave a review. We appreciate your honesty and we continue to monitor and resolve any issues we will look into the issues you raised. Thanks, Emma.

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Review from Gary H (Son of Resident) published on 16 April 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mum has now been here for four and a half years with an increasing level of dementia (to the stage we cannot communicate easily) and recently with the loss of her mobility,
issues raised have always been quickly resolved directly with the home staff and or management as necessary with an open and
honest approach by all concerned. This is no more apparent than in recent months when mum has fallen out of her chair requiring increased communication and cooperation with all concerned to ensure the problems etc are fully understood and preventative and action is taken to minimize re-occurrence. I have always found staff and management to be very helpful (despite the work they do and the conditions they work in). It is only through regular visiting that you appreciate the real issues and difficult conditions of working in this environment. With the added pressures now brought about by the coronavirus situation, I would like to acknowledge all the staff and their efforts with a big thank you.
Reply from Emma White, Home Manager at Highfield Care Centre

I would like to say thank you so much, we are very grateful for your positive response/feedback about the home and it was a pleasure to have cared for your mum during her time spent at Highfield care centre, and also getting to know the family and respect their views in respect to mums care.
I would also like to thank you for all your support and building close relationships up with the care team to ensure that we can deliver the best appropriate care.
I will pass your thanks on to all the care team and recognition of their hard work, especially throughout the current situation; thanks again.

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Review from Jan F (Daughter-in-law of Resident) published on 8 April 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
During this lockdown, the care staff have kindly forwarded a video and photographs showing how my mother-in-law is doing. This was extremely helpful on Mother’s Day when we were unable to visit her due to COVID19 lockdown being in force.
Thank you very much for the care you are giving to your residents.
Reply from Emma White, Home Manager at Highfield Care Centre

Thank you for taking the time to leave us such a lovely review, and we appreciate that the times are difficult at the moment given the current situation with COVID 19.

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Review from D M (Son of Resident) published on 19 January 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff were very helpful.
The accommodation was good and the meals too.
Most of the staff knew my father by seeing him by seeing him at home.
Reply from Jan Dean-Burkinshaw, Home Manager at Highfield Care Centre

Thank you for taking the time to leave us some feedback, we really do value the comments we receive. At Bywater, we work together to provide the highest possible level of care to our residents and create a warm and welcoming home and we are pleased this has been your experience.

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Review from Carol T (Daughter of Resident) published on 10 December 2015 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Bywater Lodge give a good standard of care. Staff are good and caring. I feel happy leaving my mum knowing she's well looked after.
Reply from Jan Dean-Burkinshaw, Home Manager at Highfield Care Centre

Thank you for taking the time to leave this review, we really do appreciate the feedback we get. We strive to provide the highest possible level of care to our residents working together to create a warm and welcoming home that is connected closely to the local community, we are glad this has been your experience at Bywater.

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Current Review Score: 9.2 (9.163)

Overview of Review Score

The Review Score of 9.2 (9.163) out of 10 for Highfield Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.4 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.7 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.424 for Highfield Care Centre is calculated as follows: ( (96 Excellents x 5) + (44 Goods x 4) + (24 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 165 Ratings = 4.424
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.739 Points relating to the number of positive Reviews for Highfield Care Centre is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 88 registered maximum number of service users is 17.6. 13 Positive Reviews ÷ 17.6 = 0.739
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Aug 2022

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (3)

Marie

Marie Binder

Job Title: Home Manager Joined: 2024

My name is Marie Binder and I am the Home Manager of Highfield Care Centre Allerton Bywater


I have been a Home Manager since 2021 and caring is in my genes as I grew up around the care industry as my Mum was also a Care Home Manager.


I am really looking forward to the challenge in front of me working with this dedicated staff team and getting to know the fabulous residents.


I am married with two boys who keep me very busy with their sports. MMA, Football & Rugby.


Any spare time I have is generally spent exercising which is my way of relaxation.


I am super enthusiastic motivated and have drive and passion in everything I do.


At Highfield Care Centre I intend to lead from the front supporting each resident as individuals, respecting their wishes and values and caring for them with dignity.

Tiffany

Tiffany Kilsby Taylor

Job Title: Deputy Home Manager Joined: 2017

I have over 23 years of experience within the care sector.

Jade

Jade Jones

Job Title: Deputy Manager Joined: 2021

I started working at Highfield care centre as a care assistant in March 2021, working my way up within the home to become a senior, care coordinator and now the deputy manager. I am very passionate about my job and what it entails to provide first-class person-centred care to the residents of Highfield Care.
My 2 children certainly keep me busy dedicating my spare time to them and adding dog walks, parks, cinema trips and lovely sunny holidays when I can.

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