Highfield Care Centre

1 Leeds Road, Allerton Bywater, Castleford WF10 2DY
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9.4 53 Reviews
  • Highfield Care Centre, Castleford
Highfield Care Centre is a modern purpose-built care home with a large patio and garden area.
Situated in the village of Allerton Bywater, Highfield Care Centre is offering care and support for older people.

The ever-popular Highfield Care Centre is able to provide residential care for 88 residents, including those who feel the impact of dementia on their daily lives, requiring specialist care.
All rooms are en suite and are furnished to a high standard.

The team at Highfield Care Centre are compassionate and caring and put respect and dignity at the heart of their day.
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Care Provided by Highfield Care Centre

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 88 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1275
  • Self-Funded Residential Dementia Care: from £1310
  • RESPITE Self-Funded Residential Care: from £1275
  • RESPITE Self-Funded Residential Dementia Care: from £1310

Fees are Fully Inclusive however Podiatry ,Hairdressing & Accompanied GP/Hospital appointments are chargeable extras.

These prices are only a guideline, please contact Highfield Care Centre to find out the exact price for your requirements.

Contact Highfield Care Centre to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Highfield Care Centre to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Marie Binder (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (88)

Visiting

  • Family & friends welcome anytime.

Parking

  • Free on-site Parking

Highfield Care Centre Reviews (53)

9.4

Highfield Care Centre has a Review Score of 9.4 (9.372) out of 10, based on 19 reviews in the last 2 years.
Over all time Highfield Care Centre has 53 reviews.

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Review from S M (Nephew of Resident) published on 26 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My auntie hasb een in residence since April 2023 and I am so happy with how she has settled into her new home. All the staff is so friendly and you can see the care that the residents receive by the happiness on their faces. The home has such a homely feel to it and the staff create this pleasant atmosphere.
I would s strongly recommend Highfield to anyone looking for care.
Reply from Paul Millar, Marketing Manager at Highfield Care CentreDear Stephen, Many thanks for taking the time to review our home. It is our pleasure to care for your aunt. Your kind words are greatly appreciated and I will of course pass them on to the Highfield family.
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Review from D M (Son of Resident) published on 27 March 2023 Submitted via Website • Report
Overall Experience 3.0 out of 5
Every time I visit my mum, the staff are very helpful and give me updates, but I get so confused when my mum says she hates it there. She might hate it anywhere, but there is a problem with some other residents, one of whom has a big problem with her. I have raised the problem, but it still continues.
I am looking for alternatives, at least a bit closer to me.
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Review from Sorrell J (Granddaughter of Resident) published on 23 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandma has been at Highfield Care Centre since October now and the staff have been amazing with the care they have given to her.
My grandma is happy and smiling again and that is down to the care and understanding given to her by the carers.
As a family, we have no more worries and know that my
grandma is safe.
We are updated by the home regularly about my grandma and any changes.
The management team are very supportive towards us as a family and understanding.
It was a hard decision to place my grandma in a care facility but it was the best decision we have made and especially choosing Highfield Care Centre.
Reply from Paul Millar, Marketing Manager at Highfield Care CentreMany thanks for taking the time to review our home. It is our pleasure to care for your grandma and we are delighted that she has settled in so well. Your kind words are greatly appreciated and I will of course pass them on to the Highfield family.
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Review from Brian H (Son of Resident) published on 17 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The current management team has turned Highfield around. The team of carers are excellent. Everybody treated my mother with respect and dignity. The building is clean, tidy and well-run. My advice is to look through the decor etc, when choosing a home and concentrate on the way the residents are cared
for. I suspect that you would have to go a long way to find a home that treats people better.
Reply from Paul Millar, Marketing Manager at Highfield Care CentreDear Brian, many thanks for taking the time to review our home. All feedback is welcomed and allows us to continually develop our service. Your kind words are greatly appreciated, and I will, of course, pass them on to the Highfield family.
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Review from L D (Daughter of Resident) published on 28 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Although Mum has only been at Highfield Care Centre for ten days the change in her is amazing. She is smiling and laughing again that have got to be with the excellent care she has received. Thank you everyone.
Reply from Paul Millar, Marketing Manager at Highfield Care CentreDear Lynne
Many thanks for taking the time to review our home. It is our pleasure to care for your Mum and we are delighted that she has settled in so well. Your kind words are greatly appreciated and I will, of course, pass them on to all the Highfield family.
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Review from Tiffany D (Granddaughter of Resident) published on 28 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My grandmother required an urgent placement and Highfield House were a huge support and offered her a bed. The staff are so helpful and caring and the home is a home from home. The managers were so helpful and supportive throughout. My grandmother is very happy and we have noticed a positive change
in her health and wellbeing. Thank you so much, a fantastic team.
Reply from Paul Millar, Marketing Manager at Highfield Care CentreDear Tiffany, many thanks for taking the time to review our home. It is our pleasure to care for your grandmother. Your kind words are greatly appreciated and I will of course pass them on to the manager and the Highfield family.
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Review from Janette F (Daughter of Resident) published on 7 September 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum has lived here for over two years now and is very happy. She is well looked after and all the staff are very kind and caring to her and she is treated with dignity.
Staff always make us feel very welcome when visiting.
Reply from Paul Millar, Marketing Manager at Highfield Care CentreDear Janette, Many thanks for taking the time to review our home. It is our pleasure to care for your mum. Your kind words are greatly appreciated and I will of course pass them on to all the colleagues at Highfiled Care Centre.
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Review from Liz S (Friend of Resident) published on 7 September 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
The staff work very hard to cater for all the needs of the residents. The staff are always pleasant, patient and caring with the residents and welcoming to visitors. The rooms are comfortable and always warm.
Reply from Paul Millar, Marketing Manager at Highfield Care CentreMany thanks for taking the time to review our home. We are very proud of the team at Highfield Care and are delighted that your interaction with them has been such a positive one. Your kind words are greatly appreciated and I will of course pass them on to the colleagues.
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Review from Julie M (Daughter of Resident) published on 19 July 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Highfields Care is a lovely care home. All staff are very personable and supportive. Mum is very happy and safe living in the dementia wing. Mum is treated with dignity and receives good care.
Reply from Paul Millar, Marketing Manager at Highfield Care CentreMany thanks for taking the time to review our home, it is our pleasure to care for your Mum. Your kind words are greatly appreciated and I will of course pass them on to Jo and the team at Highfield.
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Review from Beryl S (Wife of Resident) published on 30 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are all very good and hard working to make all residents and family feel looked after, a very good care home.
Reply from Paul Millar, Marketing Manager at Highfield Care CentreDear Beryl. Many thanks for taking the time to review our home. It is our pleasure to care for your husband and I will ensure that your kind comments are passed on to the manager and the team at Highfield Lodge.
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Review from Louise E (Daughter of Resident) published on 29 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since the day my mum went into your care. I have nothing but praise, gratitude and thankfulness and look after my mum. Also for the thought and understanding, you have shown myself and family when visiting or speaking with you on the phone. I could not wish for my mum to be in a better home, you show
total care and love for her and I thank you from the bottom of my heart.
Reply from Paul Millar, Marketing Manager at Highfield Care CentreDear Louise, many thanks for taking the time to review our home. It is our pleasure to care for your Mum and are delighted at your response to the quality of care delivered. Your kind words are appreciated and I will of course pass them on to Joanne and the colleagues at Highfield.
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Review from Carol W (Daughter of Resident) published on 13 September 2021 Submitted via Website • Report
Overall Experience 2.0 out of 5
My father was in Highfield for four months. He went in initially for respite with a view of permanent residency there. Unfortunately, things didn't go well. My father has dementia and the staff were unable to meet his needs. My dad tried to get out as he was unhappy, the staff didn't know how to manage
these situations and he was put on a sedative. There were two safeguarding incidents where my dad got injured. The second one he was pushed over by another resident and he ended up with a broken arm. I was told about the incident at the time. A few days later I was told he had fallen and not been pushed. After further investigation, I was told he had been pushed. When I visited on more than one occasion he had his pyjama shirt on under his shirt and no socks on, sometimes he had other people's clothes on. He is now in a home where his needs are met, he is happy and he has been taken off the sedative. I feel happy that my father is now being given the care he needs.
Reply from Paul Millar, Marketing Manager at Highfield Care CentrePlease accept our apologies for your negative experience at Highfield Care Centre. We welcome all feedback as an opportunity to continually review and improve our services.
At Burlington, we strive to provide the highest quality care to all residents and the health and wellbeing of everyone we support is always our number one priority.
The issues you raised are very concerning and we, of course, take them very seriously.
We are pleased to hear that your father is happy within his new setting.
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Review from Jayne W (Daughter of Resident) published on 6 September 2021 Submitted via Website • Report
Overall Experience 3.0 out of 5
Firstly I would like to say a massive thank you to the manager, administrator and carer for their help and support over this month. Without them, things would be totally different. When photos were not taken on Mum's birthday I contacted the manager and the first thing she did was apologise (that meant
a lot). Not only did she look into it she arranged for a tea party for Mum where photographs were taken and sent to me. I have faith in the manager knowing that I can come to her with any issues and she will seek to resolve them, that gives me great reassurance that Mum will be looked after and cared for in the best way possible.
The administrator has been an amazing help with a family matter and arranging visits for us to see Mum - thank you to the administrator I really appreciate all you do. The carer got the brunt of my tears and was there to help and advise.
The carers I speak to are polite, friendly and willing to help. It is good to know people care about Mum. Thank you, stay safe.
Reply from Joanne Kilsby, Home Manager at Highfield Care CentreThank you for the amazing feedback, it is a real pleasure to support you and mum. It is an absolute pleasure to get this positive feedback and I will ensure to share it with my care team.
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Review from Anthony R (Resident) assisted by family/friend published on 26 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Good atmosphere, welcoming, nice and caring staff. The staff are good.
Reply from Emma White, Home Manager at Highfield Care CentreThanks for the review we really do appreciate it from all the team at Highfield thank you.
Emma
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Review from Susan C (Daughter of Resident) published on 7 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would just like to say a big thank you to all your caring staff and a special thank you to the carer who cared for my dad in his last days. As a caring home, I can only give a score of 10/10 as the way they looked after Dad was excellent. I would recommend it to anyone.
Reply from Emma White, Home Manager at Highfield Care CentreThank you so much for your kind words and taking the time to leave us such a lovely review we really appreciate it and I will share it with the care team.
Thanks
Emma
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Review from Tracy J (Daughter of Resident) published on 5 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum lived here for four and a half years and was so happy and well looked after. The staff knew what she enjoyed and what she didn't, always making sure she was comfortable, usually with a cup of tea, a selection of biscuits and sitting by a window so she could watch the birds! She was always clean
and well dressed and her room was always very clean and tidy with all her ornaments and pictures displayed. All the staff were always very welcoming and friendly towards myself and my husband when we visited and we became friends with many of the regular staff we met. Unfortunately, my mum died recently after a short illness in hospital and the staff couldn't have been more helpful and caring towards our family at this difficult time. We will really miss the staff and the residents.
Reply from Emma White, Home Manager at Highfield Care CentreThank you so much Tracy for your continued support and lovely comments about our care staff, it was a pleasure meet such a lovely family.
Thanks,
Emma
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Review from Patricia R (Daughter of Resident) published on 3 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Highfield Care Centre have an excellent team of carers supplemented by District Nurses from the local neighbourhood team if needed. The carers are extremely caring in their attitude and diligent if there is an issue. I cannot speak more highly of their thoughtful and kind nature when looking after our
late mother who was there for a year. They were very responsive to her needs as she sadly deteriorated in her mobility and cognitively and was nursed in bed. Everyone was always so welcoming and friendly to our family when we came to visit and there was always a positive feeling in the home when you entered despite all the difficulties with Covid. They truly are a lovely team and we were so pleased that our mum was at Highfield as the carers always looked after her so well and they were also very professional in their attitude.
We wish Highfield all the best!
Reply from Emma White, Home Manager at Highfield Care CentreWe thank you so much for your warm and welcoming approach and positive feedback we really appreciate it and our care team really do appreciate it after what has been a very difficult year for all.
Thanks so much from all the team here at Highfield it was a pleasure to care for your mum and meet such a lovely caring family.
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Review from K W (Daughter-in-law of Resident) published on 4 May 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum had to move in during lockdown and it has been hard not being able to go in and make her room the way she would like it. We were concerned she would be very unsettled but she has settled well. All the staff we have dealt with have been friendly and welcoming. Mum is being well cared for.
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Review from Joan E (Sister of Resident) published on 23 April 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
My sister, aged 64, was admitted to Highfield in May 2020 and we sort of knew that this would probably be a permanent placement. My sister has early-onset dementia FTD. She had been in Highfield for respite care on two occasions prior to this and we had been very satisfied with the quality of care she
received. She has needed quite intense input from the care staff as she is almost totally unable to do anything for herself or make any decisions for herself. She is very mobile and this has led to her having quite a few falls and a couple of injuries. Staff have always informed me of any incidents regarding my sister however small and have always acted appropriately regarding calling the paramedics or not. It has been very difficult not being able to visit my sister since last August when there was an upsurge in the incidence of Covid. Unfortunately, Highfield never created a pod for visitors to go and see their loved ones. Although this would not have been missed by my sister I am sure.
Reply from Emma White, Home Manager at Highfield Care CentreThanks so much for your review it is very much appreciated and I will pass your thoughts onto our care team it was lovely getting to know your sister and the family.

From all the team at Highfield take care and we wish your sister all the best.

Emma
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Review from Jo M (Granddaughter of Resident) published on 22 March 2021 Submitted via Website • Report
Overall Experience 1.0 out of 5
I would not, definitely not, recommend this care home.
The Management/Senior Staff are full of false promises of regular updates on your loved ones when it is so difficult not being able to visit them and your loved ones not fully understanding. The staff were walking around and attending without PPE,
the place/corridors and floors very dirty. On more than one occasion when we were allowed to visit our loved one was sat in the lounge and had been there for hours and was soaking wet - she hadn't been asked or reminded to go to the toilet.
To go to the home to see your loved one through their window and to hear them shouting for help and you realising their room door is closed is so heartbreaking.
On the advice of a District Nurse who was very unhappy with the care and the staff going against their recommendations we moved or loved one out of Highfields to a Hospice on the same day where she got the excellent care and attention in a safe environment - exactly what she deserved.
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Current Review Score: 9.4 (9.372)

Overview of Review Score

The Review Score of 9.4 (9.372) out of 10 for Highfield Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.4 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.422 for Highfield Care Centre is calculated as follows: ( (125 Excellents x 5) + (68 Goods x 4) + (29 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 223 Ratings = 4.422
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.95 Points relating to the number of positive Reviews for Highfield Care Centre is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.95
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 88 registered maximum number of service users is 17.6, which has been reached with 18 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Aug 2022

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (3)

Marie

Marie Binder

Job Title: Home Manager Joined: 2024

My name is Marie Binder and I am the Home Manager of Highfield Care Centre Allerton Bywater


I have been a Home Manager since 2021 and caring is in my genes as I grew up around the care industry as my Mum was also a Care Home Manager.


I am really looking forward to the challenge in front of me working with this dedicated staff team and getting to know the fabulous residents.


I am married with two boys who keep me very busy with their sports. MMA, Football & Rugby.


Any spare time I have is generally spent exercising which is my way of relaxation.


I am super enthusiastic motivated and have drive and passion in everything I do.


At Highfield Care Centre I intend to lead from the front supporting each resident as individuals, respecting their wishes and values and caring for them with dignity.

Tiffany

Tiffany Taylor

Job Title: Deputy Home Manager Joined: 2017

Hi, my name is Tiffany Taylor, and I am the deputy manager at Highfield Care Centre. I have had 28 years of experience working within the elderly care sector.


I originally started at Highfield Care Centre as a senior carer, and over the past 8 years, I have worked in various roles, rising up to deputy manager.


My biggest achievement is completing my diploma level 5 in 2025. I love to promote a positive, happy environment for the residents and to see the residents smile. People would describe me as a bubbly, friendly person.


In my spare time, I spend time with my husband and my diva French Bulldog Piggy, who loves attention all the time and mum snuggles. I also love shopping.

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Natasha Morgan

Job Title: Deputy Manager Joined: 2024

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