Highfield Care Centre

Thank you to all.

Happy with everything.

My husband has been here for 7 years now. Overall, I think my husband is fine here. The staff are all very kind and patient with him. I myself feel assured that he is looked after well.

I think my father receives a good standard of care. He gets on well with the staff, and they seem very fond of him. On days when he is unwell, they seem to treat him conscientiously and with kindness. I am grateful for the care they provide, and when I do raise any issues, they are dealt with efficiently.

Nobody wants care, but this is a great example, genuine care and family like care given. Family atmosphere.

The staff are excellent and helpful.

I feel happy leaving him there.

My brother as been here fir over a yr but the last 4 wks as been in hospital.To be told yesterday by the staff at the hospital they wouldn't take Darren back which I understand his needs ave changed now but me as his sister and our family beleive from Darren been admitted to hospital they ad ni intentions of taking him back so we are disgusted the way they went about it not even management ad the decency to contact us we are very upset over this as a family if they had told us 3 wks ago we could ave got stuff sorted for my brother now he as to stay in hospital until we can find some where suitable for him.As for the staff especially kelly Donna Lauren and Courtney we couldn't ave asked for better than them girls the care they gave Darren was lovely allways there to help him or us as a family so we thank them so much but definitely not the management.

My mum has been in the home for six months and i or other members of family visit every day. In that time we have only ever seen happy and caring staff.

My experience is only from January 2026 when residency took place. But confirm that the help/assistance given to me, and intimately to making the transition easier has been commendable to date.

The staff are fantastic. The level of care and kindness is great. We do always have to come and visit at meal times, as my nan requires her food to be cut up, and this regularly isn't done. The accommodation is always spotless, and my nan really enjoys the activities. Overall, it's taken her a while to settle in, but she is very happy and settled now, thanks to the staff. Meals could be plated better, e.g., peas on the side.

Lovely place with staff that care.

My mother-in-law is very well looked after in Highfields. Staff are great. Very happy with her care.

I've got both parents here and staff are excellent with them. As far as we know the food is good. With each parent on different floors we see all staff who are friendly and helpful.

The biggest thank you from a very grateful family

My father spent 2 weeks in respite care in Highfed in August. Everything was above and beyond right from the initial meeting with the manager at our home. The time & effort put into caring for my father was wonderful. I felt safe knowing he was so safe and being looked after.

First-class care and attention to detail.

Care staff are very friendly, helpful and always go extra mile.

Fabulous staff, caring. Dads been in Highfield for a year and a half.

My mother-in-law entered the home in February 2024. We have noticed in the last 3 months an improvement in all areas of the home, ie cleanliness - every time we visit everything is clean and tidy. The upstairs living area has had new flooring and the seating area is well planned out for visiting and privacy. We have noticed extra staff and all are caring and polite. All the management team and staff work really hard and are always happy to speak to you if you have any concerns.