Barchester Cookridge Court Care Home

Well done everyone!!

The whole team is exceptional, and it's clear how much they genuinely care. Tracey, Karan, Angela, and Precious are just a few of the amazing individuals who look after my mum with such kindness and dedication. Lynsey and Vicky have also been outstanding, helping me navigate what could have been a very difficult transition from independent living to residential care with ease and reassurance. For the first time in many years, I am able to relax, knowing my mum is receiving the very best care she could have ever wished for

It is a great relief and pleasure to me that my wife is in such a well-run, caring environment and that I am welcome to see her at any sensible time. She is very happy, and knows neither she nor I could provide for her needs without expert care. Whenever she has needed to leave the home for a hospital appointment or a family event that can be organised for us. The only slight weakness is that the lounge is not a sensible shape and size, but there's nothing the carers can do about that.

Our only concern was that unfortunately when we arrived home after his stay, another resident's night medication was in my husband's boxes too. I had to drive back with it.

My wife Valerie (Val) is a long term sufferer with Parkinsons Disease - it was becoming difficult to cope at home and a bad fall in June 2024 resulting in a broken femur and other falls following resulted in an agreed decision to seek care. We have been very pleased and this has resulted in a degree of independence and mutual benefit.

Fun activities for the residents.

Thank you all.

Thank you all at Cookridge Court.

My mother has only been here a few weeks, but has settled in really well and has been looked after with care and dignity.

Could not thank you so much for looking after my mother for the last 4 years

All positive no negative comments.

All staff have been extremely helpful and cheerful, without exception. They have treated my wife with the upmost of dignity and respect. A shoutout to Lindsey for her exceptional professionalism offered to us as a family delivered in a very caring way.

Big thank you to all.

Cookridge Court ticked all the boxes, and were very prompt when I contacted them. My aunt only stayed 4 weeks, but I now know how great the stay was incase she needs to return in the future.

My mum became a resident of Cookridge Court in 2019. From that day to her sad passing yesterday the staff at the home have all been amazing. The home is always kept immaculate and mums room clean and well kept. The group activities, including singing, dancing and painting, were the highlight of everybodies week. We as a family cannot thank Cookridge Court and all the staff for their help and support.

Each member of staff whatever grade or level was kind, compassionate, helpful & reassuring.

My wife has just returned home after her third respite stay at Cookridge Court.

However, following her two previous stays she was more tolerant of going in.

Once again, all of the staff were welcoming and pleased to see her. Her room was immaculate, clean and inviting. A proper home from home.

The meals were delicious, and the care she received friendly and attentive. Nothing was too much trouble for the staff, and it made her stay so enjoyable that she is actually looking forward to her next "holiday" in 2 month's time.

I can't say enough how much more relaxing it has made my break, knowing that my wife is happy and content whilst I am away.

My thanks to everyone at Cookridge Court for taking such loving care of my wife.

I now can look forward to my next "holiday" there, it's so nice to know that my husband can enjoy his breaks, knowing I am so well looked after and happy.

The staff that we see are lovely, however I feel that they need more staff - there are a lot of residents in the home. Washing does go missing- however again a lot of residents to look after. Some toilets do not work properly - or the residents cannot push handle down - too hard for them - the shower floors are uneven so residents fall sometimes.

My wife suffers from Alzheimer's disease and was admitted for respite initially but it became apparent that permanent care was needed. All the staff were welcoming, professional and supportive throughout. However, my wife presented many challenges and management with my agreement, invited a specialist NHS team to review her care and this resulted in a recommendation that she be moved to a more intense nursing dementia care. Throughout this difficult time, the management and staff were very supportive and caring both for myself and my wife. I appreciate the efforts of all concerned and would wish to place on record my sincere thanks and appreciation.