Paisley Lodge Care Home

Hopton Mews, Armley, Leeds LS12 3UA

Paisley Lodge is located in the bustling local community of Armley, just outside Leeds, and has been designed to support residents with dementia.

The home has 45 en-suite rooms, all decorated to high standards, with modern furnishings and fittings.

Keeping residents active is a key part of home life and an activity coordinator presents a varied programme of events and one-to-one activities.

There are many amenities close by and the home is active with the local community. Lawned gardens are a focal point for access to an enclosed and safe outdoor space, where activities can take place in the warmer weather.

Group: Orchard Care Homes

Person in charge: Pat Woellner (Home Manager)

Local Authority / Social Services: Leeds City Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 45 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Hearing Impairment & Deafness • Speech Impairment • Visual Impairment

Admission Information: Ages 60+.

Single Rooms: 45

Rooms with ensuite WC: 45

Facilities & Services: Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Directions:

The home is situated in a culdesac on Wortley Road, 5 minutes from Town Street in Armley.

Visiting:

Visitors welcome anytime.

Parking:

Free on-site parking.

Latest Care Quality Commission* Report on Paisley Lodge Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9 (maximum of 10) for Paisley Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 9 Reviews over all time. This Average Rating is also the rating value for Paisley Lodge Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 6 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.355 for Paisley Lodge Care Home is calculated as follows: ( (54 Excellents x 5) + (37 Goods x 4) + (16 Satisfactorys x 3) ) ÷ 107 Ratings = 4.355

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.667 Points relating to the number of positive Reviews for Paisley Lodge Care Home is based on 6 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 9 positive Reviews (45 registered maximum number of service users ÷ 5). 6 Reviews ÷ 9 Target = 0.667

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9 Paisley Lodge Care Home has a Review Score of 9 (9.022) from 9 Reviews


Average Ratings

  • Excellent
    4
  • Good
    5
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Paisley Lodge Care Home?

  • Extremely LIKELY
    4
  • Likely
    5
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Paisley Lodge Care Home

  • Daughter of Resident/Service User
    5
  • Friend of Resident/Service User
    1
  • Nephew of Resident/Service User
    1
  • Sister-in-law of Resident/Service User
    1
  • Son of Resident/Service User
    1
  • more

Friendly staff, residents well looked after.

How likely would you be to recommend Paisley Lodge Care Home? Extremely Likely

Overall Standard

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Average Rating:   5 out of 5

Good all round care for my mum. It could be better but generally no complaints.

How likely would you be to recommend Paisley Lodge Care Home? Likely

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Average Rating:   3.8 out of 5

Pat Woellner, Home Manager at Paisley Lodge Care Home responded to this review on 11 Jan 2018:

Many thanks for taking the time to leave a positive review for Paisley Lodge, we are always pleased to receive feedback and I will certainly share it with the team. We strive to provide the best care possible and have each resident’s person-centred care at the heart of what we do.

Staff always obliging, go out of their way to help. Always happy to explain and discuss any problems and seem to be very patient.

I don't have to worry as my aunt is getting the best care available totally happy and satisfied.

How likely would you be to recommend Paisley Lodge Care Home? Likely

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Average Rating:   4.3 out of 5

Pat Woellner, Home Manager at Paisley Lodge Care Home responded to this review on 06 Nov 2017:

Thank you for taking the time to write a review for Paisley Lodge, all positive feedback is appreciated and I will pass your comments onto the team. I am pleased that you are at ease and don’t feel like you have to worry about your Aunt while she is in our home, we strive to provide the best care possible for our residents and we will continue to do so for your Aunt.

Mum continues to settle well.
Staff keep me informed if anything needs to be passed on. She talks to people or responds with a smile and a nod.
Everything is nice and clean.
The staff go out of their way to look after the residents and keep them entertained, with their singing and are always willing to help.
I feel happy we chose Paisley Lodge and feel Mum is in good hands.
Thank you.

How likely would you be to recommend Paisley Lodge Care Home? Extremely Likely

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Average Rating:   5 out of 5

Pat Woellner, Home Manager at Paisley Lodge Care Home responded to this review on 06 Nov 2017:

Many thanks for taking the time to write a positive review for Paisley Lodge Care Home, all feedback is greatly appreciated and I will certainly pass your comments on. We are pleased to read that your mum is settling in well and you feel she is in good hands as we strive on providing the best care possible for all of our residents and try and keep relatives up to date at all times.

My sister-in-law is very well taken care of. Her carers are kind, considerate and treat her with dignity. She also has excellent meals.

How likely would you be to recommend Paisley Lodge Care Home? Likely

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Average Rating:   4.6 out of 5

Pat Woellner, Home Manager at Paisley Lodge Care Home responded to this review on 06 Nov 2017:

Many thanks for taking the time to write a positive review for our care home, Paisley Lodge. All feedback makes a big difference to the home and the staff and I will be sure to pass your comments on. We are pleased to read that you are happy with the mealtime experience, as we strive to create a pleasing environment with good quality food for our residents to enjoy.

The home is warm and comfortable with a pleasant atmosphere. The staff are 'gems', caring and attentive to the residents, know all the resident's names and are very supportive and chatty.
I have marked cleanliness as 'good' as some visitors say there is a smell of urine, I myself have no sense of smell so cannot comment. The activities only got a 'satisfactory' as there are not that many activities at the moment although plans are in hand, I understand, to remedy this.

The new manager who arrived in June seems very competent. After a meeting with her in September, she laid out plans for improvements in many areas, activities, food, cleanliness etc.

How likely would you be to recommend Paisley Lodge Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Pat Woellner, Home Manager at Paisley Lodge Care Home responded to this review on 27 Oct 2017:

Many thanks for taking the time to write a positive review for Paisley Lodge Care Home, I will certainly pass your comments on – all feedback is greatly appreciated. We strive on providing the best care possible for our residents and making sure that they feel at home, I am pleased to read that you have noticed this. Pat Woellner, Home Manager.

I am glad to see Paisley Lodge Care Home (formally 'Old Hopton Court') is now getting some improvements done. There is still a lot that needs to be done to bring it up to date. I would just like to say that the staffing levels on the upstairs floor where my relative is are not very good. Sometimes, there are only 2 staff on for 20 residents which I don't think is enough or agency staff come in and don't know the residents. These are dementia patients and need extra care. The staff that are upstairs are really good but I just think they need more help.

How likely would you be to recommend Paisley Lodge Care Home? Likely

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Average Rating:   3.7 out of 5

Our lovely dad has been in Hopton Court for nearly 4 years. The staff are amazing the way they deal with all residents. They treat them in such a kind caring way and all are treated with dignity. We looked at 12 homes before we chose Hopton Court. This is the right home for our dad. Here he is taken care of and looked after. Thank you to all the staff.

How likely would you be to recommend Paisley Lodge Care Home? Extremely Likely

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Average Rating:   4.2 out of 5

My mother is 93 and in Hopton Court. When I first went to take mum in I was a bit shocked at how bad some of the residents in here were. My mum has been in there for 6 weeks now and has settled in well this due to the staff who are marvellous with her. She has lost her speech, has dementia and is partially blind and deaf and they communicate with her really well. They have helped me in every way with settling her in. I do think the home could do with a refurbishment (face lift) it is very much in need of. The security is very good as you cannot get in or out without someone letting you in. Her clothes are washed and ironed everyday. They could probably do with more carers.

How likely would you be to recommend Paisley Lodge Care Home? Likely

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Average Rating:   3.8 out of 5

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