Carleton Court, Pontefract, West Yorkshire
Carleton Court, Pontefract, West Yorkshire
Carleton Court, Pontefract, West Yorkshire

Carleton Court is a charming country house that has been lovingly converted to suit modern care practice, supporting an active and interesting lifestyle in a homely environment.

With individualised care plans and care workers available around the clock, the health and well-being of all individuals is effectively safeguarded while there is access to an extensive range of activities.

As well as personalised care, a dietary assessment is taken to ensure that residents benefit from good nutrition over the long-term, while the home has links to many other health and additional community services.

Owner: Carleton Court Care Ltd

Person in charge: Rod Walker (Manager)

Local Authority / Social Services: City of Wakefield Metropolitan District Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 35 Service Users

Registered Care Categories*: Old Age

Specialist Care Categories: Cancer Care • Hearing Impairment & Deafness • Stroke • Visual Impairment

Admission Information: Ages from 65 to 100.

Single Rooms: 31

Shared Rooms: 2

Rooms with ensuite WC: 14

Facilities & Services: Palliative Care • Day Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Television point in own room

Latest Care Quality Commission* Report on Carleton Court: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.6 Carleton Court has a Review Score of 9.6 (9.558)

The Review Score of 9.6 (maximum of 10) for Carleton Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 27 Reviews over all time. This Average Rating is also the rating value for Carleton Court in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 6 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.701 for Carleton Court is calculated as follows: ( (230 Excellents x 5) + (86 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 321 Ratings = 4.701

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.857 Points relating to the number of positive Reviews for Carleton Court is based on 6 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 7 positive Reviews (35 registered maximum number of service users ÷ 5). 6 Reviews ÷ 7 Target = 0.857

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    19
  • Good
    8
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Carleton Court?

  • Extremely LIKELY
    24
  • Likely
    2
  • Don't know
    1
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Carleton Court

  • Daughter of Resident/Service User
    12
  • Son of Resident/Service User
    6
  • Friend of Resident/Service User
    2
  • Son-in-law of Resident/Service User
    2
  • Daughter-in-law of Resident/Service User
    1
  • more

I have visited Carleton Court many times as my relative has lived at Carleton for a number of years now. It is always a friendly happy place and all the staff are very caring and helpful. There are always lots of activities, particularly on an afternoon when I have visited.
The meals always look really good. We as a family are happy with Carleton Court. It is a very hard job caring and one they do well!

How likely would you be to recommend Carleton Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My friend has lived at Carleton Court for a couple of years now and I visit often. During my visits, I have found Carleton Court to be a happy place, with professional staff that genuinely care for the residents and for each other.
I always feel welcomed and my friend feels valued here.
Carleton Court is a smell free home that provides excellent care and it's the little things that matter. Management and owners are actively involved on a day to day basis which in my opinion makes it a well-run home.
I would not hesitate to recommend Carleton Court. My fears of care homes were cast aside when my friend came to live at Carleton because it was nothing like what I had imagined a care home would be like.

How likely would you be to recommend Carleton Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Rod Walker, Owner at Carleton Court responded to this review on 19 Sep 2017:

Thank you for your comments. Everyone involved at Carleton Court works extremely hard to create a place like home for the people who live with us.

I am a volunteer at Carleton Court Care Home and I visit every Tuesday and Thursday to entertain the residents and do 1:1 activities. I really enjoy my experience at the home. The staff are very friendly, kind and caring to both me and the residents. On a usual day, I will go in and dance with the residents, do jigsaws, knitting, and help with the exercise class and generally keep everyone entertained for a few hours. I love helping out and it makes my day to see the residents so happy. The management does a fantastic job. I highly recommend Carleton Court to anyone looking for a care home.

How likely would you be to recommend Carleton Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

One of the best care homes you would find. I am sure there is a long waiting list to get in.
Management and staff have the residents as their main priority. Nothing too much trouble for them. If all care homes were as this one is we could proudly boast we have the best care facilities for our elderly. Sadly some do not reach this standard and they fall well below.

How likely would you be to recommend Carleton Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My friend has lived at Carleton Court for quite a while now and I must say I am impressed. Carleton Court is a very clean,'smell free', professional, friendly and caring environment, both to visitors and the people who live there. The staff are hardworking, kind, very professional and nothing is too much trouble. The staff and management really care about the people who live at the home and it shows in the attention to detail. I wouldn't hesitate to recommend to anyone who was looking for a place for their relative or friend.

How likely would you be to recommend Carleton Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father went into Carleton Court Care Home in May, initially for respite care whilst my Mother was in hospital. From the 1st phone call and subsequent visit to look around, we were impressed with the staff and the facilities. During a very worrying and emotional time in our lives, we were supported and made to feel that Dad would be not only looked after but treated as an individual.
Every member in the team including the management are professional, friendly, caring and extremely helpful and visitors are made very welcome.
I feel we were very lucky that a room was available and I could not recommend them highly enough.

How likely would you be to recommend Carleton Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My step-mother was a resident at Carleton Court for around 3 months before she passed away at Christmas 2016. She was 96 and following several falls realised she could no longer stay in her own home. Carleton Court provided a safe and caring environment, the nearest we could hope for as a home from home. From the very start when the manager came to meet her (and discussed gin supplies for when she moved in) everyone we have met during visits and spoken with over the 'phone has been extremely helpful and caring. Over the years l have visited several care facilities but this is by far the best I've seen and would recommend it to anyone who is looking in this area.

How likely would you be to recommend Carleton Court? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Our mother was admitted to Carleton Court in November 2016. She has settled very quickly due to the kindness and excellent care and attendance she has received from all the staff. The room she has been allocated is excellently furnished and very comfortable. She is visited every two hours through the night and records kept. Every member of the staff both care and administrative, treat her with a smile, respect and kindness. The food is excellent, the staff will provide the residents with drinks and 'snacks' even during the night if requested. The prompt reaction of the staff was invaluable in acting quickly when she became ill for which we will always be grateful. We cannot say how grateful we are to all the staff for their excellent care.

How likely would you be to recommend Carleton Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mum was very well looked after during her 4 years at Carleton Court. The staff became my "second family". During my banking career I visited many residential homes and I can say, with hand on heart, that Carleton Court is exceptional.
I have never visited this home and smelt urine. Unfortunately, this was this the first smell that greeted you in all the other homes I visited. My only gripe was the laundry and clothes going missing. I still visit a friend my mum and I made during her stay.

How likely would you be to recommend Carleton Court? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Rod Walker, Owner at Carleton Court responded to this review on 02 Nov 2016:

Continual efforts are made to improve the quality of laundry service received. Our Quality Assurance audit in this area is monitored constantly. Thank you for your comments.

My parents are very happy with the care and service received at Carleton Court. There have been some significant improvements over the summer i.e. lots of little things, attention to detail has improved and the general professionalism has led to a feeling of progress in many areas. Staff are attentive and professional, yet the atmosphere is relaxed and comfortable. Parents are happy, safe and content and I can relax knowing they are looked after very well. Thanks Carleton Court, you are doing a great job.

How likely would you be to recommend Carleton Court? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Excellent welcome and care seems to be a very high standard.

How likely would you be to recommend Carleton Court? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father has been a resident for 2 years now as he has vascular dementia and macular degeneration and could no longer cope alone at home. Carleton Court have been a great help and have looked after him very well.
Although he has his 'off' days, the staff have treated him very well and have been patient with him which I have found difficult at homes. The care he receives has been a welcome relief and allowed me to spend the time to chat to him.

How likely would you be to recommend Carleton Court? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I am very pleased with the level of care and support my mum receives at the home. My mum is very happy and her condition has improved since she has been in the home. The staff, overall, are friendly and kind and mum has struck up a good relationship with many of them. Mum's rooms is comfortable and clean and the home has gone out of its way to accommodate her requirements. The food is attractive and appealing, the home have tried to personalise the menu to cater for mum's needs.

How likely would you be to recommend Carleton Court? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

The care given at Carleton Court found by my husband and myself to both our mothers who are residents here is very professional and efficient, whilst not losing a family orientated and friendly homely feeling by all the staff and proprietors.

How likely would you be to recommend Carleton Court? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Carleton Court has been in the home for my mum for the last 5 years. I'm sure without their care mum wouldn't be here. She is often ill (she's 92) and between myself and Carleton Court staff we manage to pull her through! Management and staff are always there to go through problems that arise and will do their best to sort them out. It's like a family care home and I wouldn't choose any other.

How likely would you be to recommend Carleton Court? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

nice place, nice people and a happy elderly mother.

How likely would you be to recommend Carleton Court? Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Management always approachable and staff are well trained and caring. There are well-prepared meals, snacks, and drinks. Always clean and well maintained communal areas. Social events are planned for residents.

How likely would you be to recommend Carleton Court? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

My mother has been at Carleton Court for a few months now and she is very happy there, the staff are excellent and very friendly and always treat her with respect and dignity.

How likely would you be to recommend Carleton Court? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mum has been a resident for over 15 months and although her dementia has advanced we have total confidence in the quality of care she receives. The atmosphere is always welcoming and the staff are very positive and helpful. The home has lovely furnishings and feels more like a hotel. It is a pleasure to visit my mum there and she is happy always looks nice and enjoys the lovely food provided. We feel lucky that mum has found a place in such a caring environment.

How likely would you be to recommend Carleton Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has been at Carleton Court care home now for a number of years and the quality and overall care is exemplary. Mum sees it as her home. Residents are treated with dignity and a freedom to choose as far as is possible in a care home environment. The Owners are very caring people who are in this because they want to make a difference - not for profit.

How likely would you be to recommend Carleton Court? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

The residents seemed happy and content. She was clean and tidy and appropriately dressed. She has recently been attended to by the hairdresser. Transfer to the wheelchair was undertaken safely with attention to the preservation of her dignity and following her wishes. Drinks were offered to her but there was no comment on how little she actually drank. She expressed praise of the staff, in particular, the night staff. She seems content with her stay in the home. There is sometimes a problem obtaining a wheelchair taxi for transport.

How likely would you be to recommend Carleton Court? Don't know

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Management: Good

Rooms: Good

From the day that my mother-in-law moved to Carleton Court, until the day she slipped peacefully away, she could not have been happier - and said so frequently!
Without fail we found staff to be genuinely caring and unerringly professional. This professionalism was not simply the case that staff fully met head-on the practical (often challenging) needs of those in their care - important though this is/was, but in our opinion equally important was their unfailing warmth, patience and good humour.

They had unswerving and genuine regard and respect for all residents. These qualities were never more tested than in my mother-in-law's last weeks/days/hours when her deteriorating condition made constant demands upon staffs time and emotions. To the very end, my mother-in-law was loved and she knew it!

How likely would you be to recommend Carleton Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My husband was resident at Carleton Court from 2012 until his death 13/3/16 also respite before 2012. I have nothing but praise for the well run care home. I couldn't have wished for better care and support for my husband using the time he spent there. Before he became quite ill- previously he had enjoyed the social aspect and his meals. When kitchen staff got to know he didn't like certain foods they cooked him an alternative. During the last 6 months when he became very ill, all the carers dealt with him with dignity and gave him every care. Kitchen staff cooked and tried to tempt him to eat when he refused to eat. The staff didn't intrude on our private times together but still checked and chatted to him at least every 2 hrs. His death (I was there) was quiet, dignified and peaceful. All this our family think was, being cared for at Carleton Court and we all benefited- knowing they cared for my husband so well, and respected and liked him as a person, sincerely.

How likely would you be to recommend Carleton Court? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mum has resided at Carleton Court for almost six years. She first attended for two weeks respite care whilst I was on holiday, after which time we mutually agreed that this was the way forward relating to her circumstances which included early stages of dementia. We have found Carleton Court staff so caring and friendly. The atmosphere is a real friendly one and my mum is very happy and content. Everything is carried out to a high standard and relatives are informed of any GP visits etc relating to their family, which is peace of mind for everyone. Residents and family alike. My family have been 100% satisfied with the management and care shown to her and other residents.

How likely would you be to recommend Carleton Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has lived at Carlton Court for nearly two years, I am very happy with the care she receives from the friendly and caring staff. The home is always spotless with no bad odours. My mother has a lovely room which looks out onto the very pretty garden. The food is very good and nutritious and I am always made to feel very welcome by the staff when I visit her.

How likely would you be to recommend Carleton Court? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Carleton Court has looked after my mother-in-law for 8 years, with loving and very professional care. Unfortunately she died in May aged 93. But luckily I managed to get my 86 year old mother in Carleton Court in April 2015. She receives great care and treatment from all staff and I feel she is very well looked after and would not hesitate to recommend Carleton Court to all.

How likely would you be to recommend Carleton Court? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

Since my mother became a resident at Carleton Court she has become a different person. Despite the advance in her dementia, she is happy, laughs and jokes in a way she never did before. My mother now has no worries and has a routine and companion - which she evidently enjoys very much. The staff have a very personal relationship with her and recently asked me to buy some smaller cardigans because mummy was looking shabby. How lovely to have people taking care of her who notice such things. She always looks lovely, since she came to live at Carleton Court.

How likely would you be to recommend Carleton Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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