Vicarage Court Care Home

Having had two family members in this care home in the past we have been very disappointed with the lack of care provided to our mother. She was in the home for a total of four weeks respite which was to be made permanent but was asked to leave with two days' notice. Following visits by social services, mental health, and a doctor we were advised to move her to a safer place with nursing provided, such was the deterioration over the period of her stay. Pain management was too slow and poor. No help to feed, started incontinence which was not managed and developed thrush in her mouth and not diagnosed!

The staff were welcoming to us kept us informed they were very compassionate. I would recommend Vicarage Court.

Absolutely first-class. I am going home relaxed and in good spirits. All the staff are great and will do anything for you. I will be back to stay again.

Thank you to all the staff for looking after him.

All the staff are very welcoming at Vicarage Court Care Home, the residents seem well looked after. The staff are smartly dressed always. The residents have lots of entertainment and activities to do daily (the activity organiser is fab and goes out of her way) The staff always go above and beyond for the residents and visitors. Food always smells lovely. Thank you for everything you do for our uncle.

Our experience of Vicarage Court was one of the greatest examples of how to care for vulnerable people I have ever experienced - it restored my faith in human kindness and humbled us all. Even though our experience was short, every single member of staff we met went well beyond what was required of their role and displayed real concern for our welfare and my Mother’s. I know you have all helped our family with exceptional professionalism and real compassion in our hour of need and I thank you all from the bottom of our hearts.

Mum was unhappy living alone. There was loneliness and increasing physical frailty. Her mental state was deteriorating. Moving to Vicarage Court has turned this around. She is much more confident, more communicative and benefiting from 24 hour care. Previous denial about the need to move into care has become wholehearted acceptance. The staff are wonderful! Due to Covid restrictions some aspects of the home, e.g rooms, cannot be reviewed.

My aunt has been a resident for 12 months up to her death. She was always well cared for.

My sister was transferred to Vicarage Court from hospital for palliative care. The quality of her care has been excellent. All her requirements and requests have been met, staff are cheerful, caring and considerate. Her room is spotlessly clean, light and airy. Delicious meals. Vicarage Court deserves top marks.

My husband had a week’s respite at the Vicarage Court Care Home. This was the first time my husband had been in respite and was looked after so well I will book again. The staff are so friendly and helpful, nothing too much trouble.

The staff and management, in my experience, are excellent. They seem to go that extra mile to make residents comfortable and content during their stay, treating everyone as an individual. My friend was able to settle into a routine which suites her, and despite considerable difficulty with mobility, she was still able to enjoy her life here. I would strongly recommend this cate home to family and friends.

We were very happy and pleased as a family with the care of my sister over the past 7 years. The amount of love and care shown from all the staff to my sister was very obvious to see. And they are thanked from the bottom of my heart.

I would definitely recommend this care home. My father is very well looked after. The staff are all friendly and helpful.

The food is fantastic and you always get enough to eat. I would tell anyone that it's a great place to stay.

Always felt welcome and never worried that Ma wasn't getting well looked after. The staff felt more like friends than carers or nurses, they didn't just care for Ma, they cared about her. Her last few years were difficult for her but I can't imagine anywhere I would have rather her be. Some special people work there and I am glad to have met them.

Glad we chose Vicarage Court Care Home for Mum when she needed nursing care. You couldn't wish for more caring people. During her three and a half year stay, she enjoyed the entertainment put on and liked to join in the things she was able to. Rooms kept spotless, and clothes laundered every day. At end of life, carers were brilliant, nothing too much trouble and very supportive of the family.

I am very happy with all the staff. All the nurses, male and female, are very well-spoken and well polite. The owner is present and well-spoken. It is a nice care home for my mum. She is very happy in her own way. The care home is very clean and tidy.

Thank you to everyone who cared for my mum.

Taking good care of Mum, who has dementia. Sending her to care was a difficult decision, to say the least, especially with the covid situation. The visitor pod is amazing, such a welcome addition and makes the world of difference.

The staff are friendly, polite, take good care of residents and very helpful. All round excellent service.