Norton Road, Wakefield WF1 3PB
Group: Burlington Care
Person in charge: Steven Hague (Manager)
Local Authority / Social Services: City of Wakefield Metropolitan District Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 40 Service Users
Registered Care Categories*: Old Age • Sensory Impairment
Admission Information: Ages 60+.
Single Rooms: 40
Rooms with ensuite WC: 40
Facilities & Services: Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room
Situated within 5 minutes walking distance from Trinity Walk Shopping Centre and close by Pinderfields General Hospital.
Latest Care Quality Commission* Report on The Sycamores: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Sycamores has a Review Score of 5.8 (5.813)
The Review Score of 5.8 (maximum of 10) for The Sycamores is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.3 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for The Sycamores in Google's Search Results - more info
b) The score for the number of positive Reviews is 1.6 out of 5 from 1 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.25 for The Sycamores is calculated as follows: ( (3 Excellents x 5) + (9 Goods x 4) ) ÷ 12 Ratings = 4.25
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 1.563 Points relating to the number of positive Reviews for The Sycamores is based on 1 positive Reviews in the last 24 months and is calculated as follows:
3 = 3 then divided by 2 = 1.500
Target of 8 positive Reviews (40 registered maximum number of service users ÷ 5). 1 Reviews ÷ 8 Target = 0.125 , then divided by 2 = 0.063
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Website Submission by Julia B (Daughter of Resident) on Monday 28 March 2016. Relates to February 2016.
My father was a resident at Sycamores for the past 10 months and was very well cared for, I cannot thank the staff enough for being so kind to my dad and to me .
I would recommend the home to anyone who finds themselves in need of care .
How likely would you be to recommend The Sycamores? Extremely Likely
Overall Standard: Good
Care / Support: Excellent
Treated with Dignity: Good
Food & Drink: Excellent
Safety / Security: Good
Value for Money: Good
Steve Hague, Home Manager at The Sycamores responded to this review on 07 Apr 2016:
Thank you for taking the time to leave this review, we really do appreciate the feedback we receive about our home. Through our team of compassionate staff, we strive to provide the highest possible level of care to our residents and support their families as much as possible. We are pleased to hear this has been your experience.
There are currently no Care Home Idol entrants who have performed at The Sycamores