The Sycamores

The carers at The Sycamores are very caring to my relative. They make her life worth living. She has her hair done every week, nails painted and chiropody, these things make her feel so much better about herself.

Not always dressed properly. Items go missing i.e. dentures lost and never found. Room floor is very uneven.

This care home is very friendly and welcoming. My mum is very well cared for and any problems we have ever encountered have been dealt with in a professional manner. In my mum's words, she is very happy and settled at The Sycamores.

The Sycamores has always been a warm and friendly place to visit, management and staff are always helpful and approachable at any time. A remarkable improvement has been made in the overall cleanliness and freshness on arrival. Keep up the good work. Well done.

My experience has been very positive and my mother has felt happy and settled since the very first day (almost a year ago). However, she is reasonably mobile and able to get to the toilet alone. I would have concerns if this was not the case, having observed other residents.

I am very happy with the standard of care provided at The Sycamores. Dad is well looked after and very settled. The furnishings are very dated.

The Sycamores provide a clean, safe, warm and friendly environment which enables my mum to feel valued and involved in everything that happens on a daily basis. The menu choice for meals is varied and is good. Entertainment is provided, bingo etc and several special occasions, singing acts and crafting displays supplement these. The Sycamores is run well with all staff being very friendly and treating every resident with dignity.

Wow! What can I say? The home is amazing. Staff are always so caring and friendly. My mum is very settled and content. Mum always says she loves it here. Food always looks good although I haven't eaten it.

The staff are lovely and cannot do enough for you. They will go above and beyond to help the residents settle in. The manager is always available and has a hands-on approach to all situations.

When I went to visit my sister with my son, we were welcomed in by very polite staff and guided to the lift. I thought the care home was very clean, light and an excellent place for her to be cared for.

My mum went into The Sycamores Care Home from hospital, she could barely walk and had never been in a care home. On arrival, me and my sister were greeted by so many lovely, genuine carers, we were told by a young man anything Mum wanted or needed they would ensure she would get it. My mum has been bathed, fed lovely meals, nothing is too much trouble. After only four days, we can see a huge improvement, they even do Mum's laundry. So many nice things about this care home, we know Mum is getting well looked after.

There seems to be a shortage of staff and the ones that are there find it difficult to do all the jobs. The washing of the resident's clothes is really good.

My cousin has been a resident of the Sycamores for 1.5 years. I regularly visit about twice a week and I have always found the manager and administrator to be excellent, caring, efficient and welcoming. All the carers, cleaners and kitchen staff have very high standards. The Sycamores is very clean, tidy and organised. The residents are always cared for very well and treated with respect. The activities coordinator keeps residents entertained and interested, to give them a better quality of life.

My mum was admitted in May 2022 to a "discharge to assess" bed. This is our first experience of a care home as a family, and we were very impressed with the overall standard and the care and compassion shown by the staff. Mum has settled in quickly, as a result, while we await her assessment and discharge.

My dad was admitted to The Sycamores after being discharged from hospital and he liked it straight away. The environment and food were excellent and staff caring and friendly. The home helped my father to become more independent and confident and we were able to take him out regularly prior to his discharge home. All the staff and residents signed cards for him when he was leaving. Plenty of activities throughout the days also.

Mum settled in very quickly at The Sycamores. The staff are very friendly, especially one member of staff, in particular. Mum is always happier when he is working as he's extremely helpful and caring. The only thing I would say is the home needs more staff and the communication between staff and relatives could be better, but overall, Mum seems happy.

Mum has settled into The Sycamores really well. The staff are really friendly. Mum is so fond of one member of staff, in particular, he really is so good with her. Just to say you could do with some more staff and a little bit more communication between staff and relations.

So far, my husband appears to be well looked after. He says he enjoys his meals and is comfortable with everything.

My mum was a resident here for 7 months - both as respite and permanent. I can't praise the staff enough - her care has been of the highest quality. Despite living 250 miles away from the home, any worries and concerns about my mum's health and care were quickly allayed due to the staff's helpfulness, patience and support, as they've explained procedures and routines at every stage. As for my mum, she has enjoyed the food, the activities, and the social side of the home as well as the company of her carers - she will miss them. The manager, as with all the staff, has been approachable and easily accessible, which allowed the transfer of my mum to another home to run smoothly and efficiently. The only reason we have moved our mum is to be nearer family. If we could have moved the home too, we would've done as she's been very happy there.

Very professional, warm, considerate and attentive staff. Good location and facilities, ease of access. Excellent staff communication who appear committed and supportive.