Overton House - Care Home

As a family member, I can honestly say that getting Mum a place here was the best thing that could possibly happen for us all. I know that Mum is well cared for, stimulated, and above all, safe and can ask for no more, so from the bottom of my heart, thank you all.

More than happy with everything that is done for Mum. Everyone concerned has total commitment to the resident's care and well-being. Not only the care they show but also keeping the residents happy, holding events and parties and getting them involved with the activities. Seeing Mum dancing at past parties, clapping and singing to the music. A big thank you to everyone.

I pick my friend up on a regular basis and take him out for a few hours. I have always been pleased with the care and attention my friend receives from all of the staff. He appears to have settled well and is well looked after. Staff have been very supportive of me and have made it easy for me to visit and take my friend on little trips.

I would highly recommend Overton House, we needed to be reassured Dad was safe, cared for and healthy and they have more than provided this.

The staff are so welcoming, caring and friendly, nothing is too much bother. On entering the home, there’s always a bright, cheerful atmosphere, and all staff greet me with a friendly, smiling face. I feel confident in knowing that my sister is getting the best care, it has done her so much good staying at Overton and I’m hoping it will become permanent.

My dad has been a resident for just over 2 years now and although it was 2 weeks respite initially, it became full-time straight away. He wasn't happy at first as he was confused about why he was there but over time I think he has got used to it. We had no real choice of home for my dad as it was chosen by our social worker quickly at an awkward time, so we all had our initial concerns not having known about Overton and due to Covid 19, not even allowed to look around! Was a very difficult time and due to the protocol it was hard to tell how he was doing or properly build a relationship with any of the staff except reception and the primary carer who were very nice indeed. As things opened up we got to know more staff and the routine and what is now clear is the care for their residents, even though communications with the home can sometimes be compromised. All members of staff we have dealt with seem very friendly and caring, with the residents well being at heart.

With a heartfelt thank you all for all you do.

My mother has been a resident in Overton House for five years and has been so well looked after and cared for. I don't live in the area but the staff are always helpful, friendly and communicative between my visits. She has very little mobility and cognition but I feel I can count on them to care for her and understand her. I am very grateful to the whole staff team.

My mother has been in Overton House for four years with dementia; she is 96 years old and is not mobile. I feel she is very settled living there, and the staff are always kind and helpful. It gives me peace of mind to know she is looked after well.

Thank you for your cheerfulness!

My mum has been a resident of Overton House for over 10 years. I have always been extremely pleased with the care that she has received. The staff, who are very welcoming, have catered for her every need and are in touch with me straight away if they have any concerns. Although my mum’s communication is very limited now, she still raises a smile, which is lovely to see. I have no doubt that she is as happy today, as she has always been. Everyone at Overton deserves the praise they receive, for the wonderful, caring work they do. Thank you so much!

I cannot praise the staff enough, nothing is too much trouble. Everyone has been friendly, welcoming and kind and made the difficult situation easier to cope with. My dad has settled well, has less falls with the equipment put in place and his mobility has improved with the help of the caring staff. There is always someone available to talk to about any worries or concerns and the staff have been reassuring and helpful. The carers are cheerful, hardworking and efficient. Most importantly, my Dad is well cared for in every aspect of his health and daily routine.

My mother has been at Overton House since January and I am very impressed by the care, dedication and professionalism of the whole staff team. It is a friendly and happy place where I know my mother is receiving top-class care.