






The Elms Residential Home – Specialist Dementia and Residential Care in Hull
Serving communities across Hull and the East Riding.
The Elms Residential Home is a modern 35-bed care home in Hull, providing exceptional care and support for older people from Hull and the East Riding. The home has been thoughtfully designed to promote comfort, safety, and independence, featuring spacious lounges, inviting dining areas, and secure enclosed gardens that create a warm...
Care Provided by The Elms
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 37 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
We would be happy to discuss our fees. Please contact the home for more information regarding funding
The price(s) shown are provided by the care home. Contact The Elms for full pricing details and T&Cs.
Contact The Elms to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- GB Healthcare Group Ltd
- Private Owned
Person in charge
- Chelsea Good (Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 1996
- Last Refurbishment: 2018
- Number of floors: 4
Room Information
- Single Rooms (33)
- Couples/Companion Rooms (2)
- Single Rooms with ensuite Wet Room (22)
Visiting
- The team warmly invite you to visit them and spend time with your loved once. The friendly team will be delighted to welcome you and show you around.
Parking
- Parking is available on site
The Elms Reviews (37)
The Elms has a Review Score of 9.7 (9.660) out of 10, based on 18 reviews in the last 2 years.
Over all time The Elms has 37 reviews.
Fantastic place, staff/carers
Amazing!!!
Even better that certain members of staff have now left.
My mam is happily settled in this home the staff and manager are very friendly and approachable and go above and beyond to help enrich the lives of the people receiving care my mam was very frail and underweight on entering the home and is now a good weight and living her best life, she sees the staff as family and she knows she can ask for anything at anytime
The care home has caring, understanding staff. The staff at The Elms treat the residents with care, dignity & respect. Always with a smile. There is a warm atmosphere. Nothing is too much trouble. Mum is very happy and that is what is important to us.
Fantastic care given to my aunt Norma. The food is excellent. She is more than satisfied with The Elms Care Home. Excellent in every aspect.
Mam has been well treated + looked after by the staff even when mam was taken ill, the staff responded quickly, a first rate service. Mam has put on weight and enjoys her meals + company. The care home keep my family up to date with all activities and mams welfare. We have no issues at all + no complaints well done to everyone + thank you.
I have been hear several weeks all the staff are very caring and very helpful if I have a problem there only to happy to help. I have a storma can only eat certain foods they cater to my need they are excellent.
When mum needed full time care, I reached out to my friends for recommendations as many of their parents had experience of being in a residential care home. Having only had experience of one other care home, I felt there must be somewhere better out there. 'The Elms' was highly recommended by two of my friends who's parents had lived at 'The Elms'. I arranged a visit and as soon as I walked in, I knew this was the place mum could be happy + safe. It feels like home. All staff are friendly, knowledgeable and maintain excellent relationships with the residents. The manager is approachable and its evident she wants whats best for those in her care.
When I vist my wife it feels comfortable and welcome the home The Elms. I see my wife in a comfortable chair and looks settled the staff are very helpfull and always checking to see if all the patients are comfortable and sits with them and talks with them and tends to any needs. The senior staff are friendly and very approachable and willing to help all in all. Its a nice home and has frequent entertainment.
My mum has been a resident of The Elms care home since Feb 2025 and has quickly settled in with the help and support of the staff, and now considers it her permanent home. Mum feels safe, supported and comfortable in the home, and has a good relationship with the staff and residents. She participates in most of the arranged activities and especially enjoys a sing along + she also enjoys the occasional outing arranged by the team. The staff are always on hand to answer queries or resolve issues and we appreciate the help and support they give to mum on a daily basis.
My mum has lived in The Elms care home for nearly two years and I couldn't wish for a better one. The carers are wonderful in every aspect, they actually care, I couldn't ask for more. The choice of food is excellent with all clients catered for. The home also provides the residents with lots of entertainment, catering for lots of different needs. I firmly believe my mum has a better life because of all the care at The Elms.
Pauline has multiple serious health problems and is very fragile. She is a very chatty and sociable person and when her health allows, she loves to chat with staff and this is a considerable aid to her comfort and wellbeing. The staff at the Elms Care Home actually care for Pauline and have supported her through many times when she has been upset or very poorly. They bend over backwards to help and Pauline now has developed key friendships with many of the staff. As someone who always feels ill, her habits tend to more nocturnal, and feeling ill, she doesn't always feel hungry. The staff continually go the extra mile for Pauline and she feels secure and 'at home' there, thanks to Jenny, Chelsea and all the staff's efforts to support here. They are there for her, and this is the first time I've felt this level of support from a home, which is a huge assurance to me that if I have to leave the country with work, I know she is in very safe hands thanks to the care and dedication shown.
From the initial conversation with a request for a referal for my dad in April the communication from the management has been excellent nothing seems to be to much. The atmosphere is relaxed and the staff team are approachable with a good sense of humour more so towards the residents in thier care, there is such a pleasant feeling when walking in. My dad is always well presented clean clothing, shaven and hair brushed. Food looks good and well presented. The areas are cleaned regular with some nice aromas from the cleaning products used. I have evidenced activities, positive communication between staff and residents, group resident meetings, choices, safe practices carried out and lots more positives in such a short time. I am more then happy my dad is a resident at the elms.
From start to finish, each contact and visit has been 100% positive, accommodating and informed. Mum has settled well. Efficiently managed.
During this period, my mother has been cared for extremely well. She has gained weight through eating good and healthy meals. She is always kept clean and tidy. She has nothing but high praise for all the staff members. They are warm and welcoming at all times. I would be happy to become a resident at this home.
The worst aspect is the pervasive, unpleasant smell that is ever present throughout the home.
December 2024 proved to be worrying for both our family and the staff. Her breathing was a problem but I was kept informed of her condition during day or night time if needed. Two short stays in the hospital resulted in a return to the Elms where she had further care.
Her life ended peacefully during her sleep in mid January 2025. I would recommend The Elms to anyone based on my mother's and my own experience. The staff do care.
Mum has only been a resident of The Elms for a few months due to her previous care home closing down. She has been welcomed with open arms by all the staff here (as we as relatives have also). Mum is very well cared for and is kept well entertained. The food is of a very high standard and mum said it's the best porridge she has ever tasted. It's definitely a thumbs up for us for The Elms.
My gran has been at The Elms for around 6 months now and we couldn't be happier. From the start, the care has been second to none. The staff couldn't be more attentive and kind not only to my gran but to us as a family and it doesn't go unnoticed to the other residents. The home is bright and very beautifully decorated following the refurb over the past few months and the buzz from everyone reminds us why we chose The Elms. The food, the cleanliness and the activity provision are fabulous. Thank you to everyone at The Elms for looking after Gran like she is one of your own. I couldn't recommend it more.
The staff were kind, helped us when they could, always pleasant. It's nice being looked after by them.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 17 June 2022Requires improvement
- CaringGood
- EffectiveRequires improvement
- ResponsiveRequires improvement
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for The Elms.
There are no upcoming events for The Elms.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for The Elms.
Accreditations
There are no accreditations posted yet for The Elms.
Meet the Team (1)

Chelsea Good began her career in Health and Social Care at the age of 19, gaining hands-on experience across a variety of roles before achieving her goal of becoming a Home Manager in 2025. Over the years, she has cultivated experience and expertise in care home management and holds NVQ Levels 2 and 3, the Level 5 Manager’s Award in Health and Social Care.
With more than 15 years of experience in residential and dementia care services, Chelsea is deeply passionate about delivering high-quality, person-centred care. She is committed to upholding the organisation’s reputation as an inclusive care provider where kindness, dignity, and respect are embedded in every aspect of service delivery.
Chelsea's leadership philosophy extends beyond enhancing care standards for residents. She is equally devoted to fostering a positive and supportive environment for staff, families, and visitors. She champions purposeful support for all who use the service and believes that strong relationships build resilient teams—teams that consistently achieve exceptional outcomes.
Her greatest strengths lie in her dedication to professional, compassionate care and her ability to nurture a culture where learning is encouraged, and excellence is the standard.
Frequently Asked Questions about The Elms
What types of Care is The Elms registered for?
Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does The Elms have?
There are 33 Single Rooms and 2 Couples/Companion Rooms.
What are the Facilities & Services at The Elms?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is The Elms to the centre of Hull?
2.7 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Elms to verify any information. View our terms and conditions. The Elms has an Enhanced Service -more info.