Sycamore House Care Home

Wawne Road, Sutton-on-Hull, Hull HU7 4YR
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9.6 21 Reviews
  • Sycamore House Care Home, Hull
Sycamore House Care Home: Providing Exceptional Dementia and Residential Care, serving Hull and the East Riding.

It is a purpose-built 36-bed home offering quality, person-centred Dementia and Residential care. The dedicated team delivers compassionate and professional support in a safe, welcoming, and thoughtfully designed environment.

Sycamore House is easily accessible and caters specifically to the needs of individuals with impaired mobility. The entire home is on one level, allowing for easy navigation throughout the building.

The home features two spacious lounges and a dining area, all furnished with comfortable, homely decor to create a relaxed atmosphere.

Residents are encouraged to make the most of the secure, enclosed garden and patio areas, which offer a variety of seating options for relaxing or socialising. Ramps and wide doorways ensure full wheelchair accessibility throughout the premises.

To promote independence and comfort, Sycamore House is equipped with specialist equipment, including hoists, grab rails, and mobility aids. Every bedroom has its own unique coloured door and distinctive features to help residents living with dementia easily identify their personal space. Hallways are enhanced with sensory artwork, and toilet and bathroom areas feature contrast walls to support orientation and engagement.

A hairdressing salon is available, with a professional hairdresser visiting twice weekly. Residents are invited to personalise their rooms with treasured items, such as photos, ornaments, and other personal belongings, to make their space truly feel like home.

Delicious, nutritious meals are freshly prepared, with menus designed to meet varied dietary needs and preferences.
At Sycamore House, the team are committed to creating a caring, inclusive, and enriching environment where every resident is valued, respected, and supported to live life to the fullest.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 36 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

We would be happy to discuss out fees, please contact the home for any further funding information.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Ayrus Ltd

Person in charge

  • Teresa Montana (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2018
  • Number of floors: 1

Room Information

  • Single Rooms (34)
  • Couples/Companion Rooms (1)

Parking

  • Parking is available on site

Sycamore House Care Home Reviews (21)

9.6

Sycamore House Care Home has a Review Score of 9.6 (9.624) out of 10, based on 7 reviews in the last 2 years.
Over all time Sycamore House Care Home has 21 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Sycamore House Care Home
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Total of 21, showing 1-20
Review from Linda T (Daughter of Resident) published on 6 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been a resident since June 2024. The staff were amazing in settling her in and have been very supportive and aware of her needs. January is a difficult month emotionally for mum and the staff have helped her to cope. As a family we would recommend Sycamore House Care Home as a safe and caring
environment for a loved one.
Reply from Davey Taverner, Digital Marketing Manager at Sycamore House Care Home

Thank you for taking the time to review Sycamore House so highly. We are so thrilled your mum is settled with us and we are able to provide her with the care and support she deserves. The team will be delighted to hear your wonderful words of recognition. Thank you again and we hope to see you soon.

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Review from Peter P (Son of Resident) published on 4 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As a family we are happy regarding the care our mum receives at Sycamore House Care Home. She's safe, treated with dignity and respect. Staff are approachable, caring and professional. Management are always available and friendly. Facilities are good and the rooms are always kept clean and tidy. Very
good options for food and drink, dining area is always clean and tidy. My mum is safe and the security is very good. Overall my mum's experience has been really good and she's happy and content.
Reply from Davey Taverner, Digital Marketing Manager at Sycamore House Care Home

Thank you for taking the time to review Sycamore House so highly. We are thrilled to hear your mum is settled well with us and you are happy with the high level of care we aim to provide each and every resident. Our team will be delighted to hear the wonderful words of recognition for all of their hard work. Thank you again for the lovely review and we hope to see you again soon.

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Review from H S (Daughter of Resident) published on 18 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent staff - dignity - empathy.
Food excellent - great choice.
Very clean - rooms, toilets, kitchen.
Feels like home.
Feels safe - secure.
Family involved in care.
Great value for money.
Mum says "can go wherever you want" and "do what you want." Mum loves all the staff.
Reply from Davey Taverner, Digital Marketing Manager at Sycamore House Care Home

Thank you for taking the time to review Sycamore House so highly. Thank you

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Review from G C (Son of Resident) published on 7 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always made welcome and very confident in the care provided.
Reply from Davey Taverner, Reviews Team at Sycamore House Care Home

Thank you so much for the positive review!

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Review from Ray S (Son of Resident) published on 23 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff always polite and helpful and will sort any problems efficiently and quickly where possible. Care home always clean and tidy. Mam is looked after very well at all times.
Reply from Davey Taverner, Digital Marketing Manager at Sycamore House Care Home

Thank you for taking the time to review Sycamore House. We appreciate your positive feedback. I will be sure to relay this to the team. Thank you.

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Review from D W (Power of Attorney of Resident) published on 19 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have today sat in on a meeting with the social worker and senior staff members. I was involved with the assessment and was impressed with the knowledge and depth of care that he is receiving. There are no issues with the care that he is getting, and as we come up to his two-year anniversary of being
at the care home, we have no issues to mention.
Reply from Davey Taverner, Digital Marketing Manager at Sycamore House Care Home

Thank you for taking the time to review Sycamore House so highly.

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Review from Ann W (Daughter of Resident) published on 1 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When first visiting the home pre Mum's admission, I was welcomed by all staff with a smile and friendliness. This has continued on every visit to see Mum. Mum is always clean with fresh clothes daily. Staff take the time to ensure all residents are cared for. The banter between staff and residents is
light-hearted and respectful.
Reply from Lynn Billingham, Business Development Manager at Sycamore House Care Home

Thank you for taking the time to submit a review for Sycamore House. It is lovely to hear how happy you are with the home and all the team. I will share your kind comments with all the team.

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Review from K R (Son of Resident) published on 19 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum was admitted in January. We always said we wouldn't put her in care, but so glad she's come here. It is somewhere I would recommend, and the staff are really committed to the residents; they interact with them under intense pressure. I'm here sometimes at mealtimes, and the food is varied and plentiful.
They have a nice Facebook site, which is good to see the activity results. I would gladly have any of my family being cared for here if problems occurred. Thank you.
Reply from Lynn Billingham, Business Development Manager at Sycamore House Care Home

Thank you for taking the time to submit a review. We know how difficult it is for families when their loved one needs to go into a care home, so it is wonderful to hear how happy you are with the care and support your mum receives in Sycamore House. I will share your lovely comments with the team.

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Review from Eric K (Son of Resident) published on 28 February 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Helpful as always. Mum has no complaints which makes us happy.
Reply from Lynn Billingham, Business Development Manager at Sycamore House Care Home

Thank you for taking the time to submit a review. It is lovely to hear how helpful the staff are and that you are happy with the care your mum receives.

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Review from A W (Daughter of Resident) published on 12 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mam was a resident here from November 2017 until November 2021. After looking around a few homes, I came to Sycamore, as soon as I entered, I knew this was the place for my mam. Mam was so well looked after in Sycamore, and nothing was too much trouble for the staff. Mam walked around the home constantly
- she was never made to just sit down, this was her home, and that is how the staff regarded Sycamore. They have regular activities and hairdresser visits every week, and they have a dedicated room for the salon. They send out a regular questionnaire for your input. The manager's door is always open. The bedrooms are very spacious with everything the resident needs. Two spacious lounges and a large dining room which opens up to a secure garden at the back. I would not hesitate to recommend Sycamore and its staff. The last few days of my mam's life, she was really well looked after. I was able to sit with her, and all the staff were always popping their head around the door to check on her.
Reply from lynn Billingham, Business Development Manager at Sycamore House Care Home

Thank you for your lovely comments about Sycamore House. It is wonderful to hear that your mam enjoyed life in the home and was so well cared for, particular at the end of her life. I will share your lovely comments with all the team.

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Review from Jo H (Daughter of Resident) published on 21 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad is currently at Sycamore, and the care he receives is second to none. The staff are absolutely amazing and cannot do enough for him. Although the staff are incredibly busy; they always have the time to have a chat with him and make regular checkups. We visit Dad on a daily basis and are always
made to feel very welcome and often provided with refreshments. We are constantly kept up to date and informed of Dad's health and well-being, which gives us peace of mind and removes a lot of worries. Dad is very settled here and can’t thank the staff enough for his daily care; he calls them all ‘angels’. His room is lovely and bright, and the sun pours through his window; he overlooks a little garden and loves watching the birds. As a family, we have had nothing but praise for Sycamore House and its wonderful staff.
Reply from lynn Billingham, Business Development Manager at Sycamore House Care Home

Thank you for your wonderful review. It is lovely to hear how amazing the staff are and how happy you are with the care he receives. We will pass your comments to all the team.

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Review from J B (Daughter of Resident) published on 8 December 2021 Submitted via Website • Report
Overall Experience 1.0 out of 5
My one regret is leaving my Mum in this place where she was placed by my sister. The place smelt of urine and when we visited we were let in and out the door with no communication from anyone. When I rang up to check on my Mum their only answer was she’s about the same. I was obviously taking up to
much of their time. I asked if they would let me know if there was any change in Mum but they never did and when Mum passed away in June the home never even contacted us. I feel robbed that they never let us know the time was near which they must have known and we didn’t get to see her one last time, maybe she might have known we were there. We were told Mum had passed a couple of hours after she had passed by my older sister. We were left waiting outside for twenty minutes. When we went to see her afterwards nobody ever said sorry for your loss, even kept us waiting about ten minutes to leave. Please don’t let your Loved ones stay in this place.
Reply from Nathaly Cifuentes Riano, Social Media Marketing Executive at Sycamore House Care Home

Thank you for bringing this matter to our attention. We regret that you had a negative experience and will use this as an opportunity to improve. In our records, we have always dealt with your sister, as your Mother’s designated next of kin. She visited your mum regularly, sometimes with the grandchildren. In regards to your Mother, she was receiving palliative care and was weak. We always inform the designated next of kin of any changes to a resident's condition and had regular contact with your sister. For GDPR purposes, there is not much information we can disclose over the telephone with people who are not the designated next of kin. When our beloved residents pass away we inform the next of kin immediately. We also ask if they would like us to inform anyone else, and on this occasion, your sister insisted that she would contact other family members. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us.

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Review from Trevor S (Son of Resident) published on 9 February 2021 Submitted via Website • Report
Overall Experience 1.0 out of 5
My mam was taken into this place for respite. We were not allowed to visit due to covid restrictions. But when we did visit the staff answered the door was arrogant and ignorant. Shouting at us they had other residents to look after, making us wait to be let in through a gate at the back. Then the staff
member who eventually let us in was rude, we had to ask which window to go to, as we had not visited before. She knocked on the window to let my mam know we were there and just walked away. When we looked through the little gap in the window we were taken aback by the very strong smell of urine. There were no skirting boards on the wall to the floor. We contacted social services to voice our concerns. Within a week she was taken to HRI with suspected heart problems which was not the case she had the worst bed sore anyone can have which wasn't there when mam went into this home.
Reply from Piriya Suresparan, Marketing at Sycamore House Care Home

Hi Trevor, we would like to apologise for your negative experience at our home. This matter had been reported to us prior to your review, therefore, we can assure you that we have conducted a thorough investigated and the appropriate actions have been taken. Please do not hesitate to give us a call if you have any further queries.

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Review from Gina W (Daughter of Resident) published on 17 November 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
I cannot thank the lovely staff for making Sycamore her home at this very scary time. I don't call them staff; I call them the home family. They care for her as one of their own. The food is delicious, I'd be happy to be served home-cooked every day. Drinks, biscuits, crisps and fruit goes round in
between meals. With my mum being in whilst the lockdown has been going on, I know entertainment was limited but they did what they could between them to make life happy. I was able to decorate her room with her own wallpaper and dress the room as we pleased. Lovely place. Happy friendly place. Great staff. Shame the owners don't treat them as I think they deserve. More treats and bonuses would be a start.
Reply from Piriya Suresparan, Marketing at Sycamore House Care Home

Thank you so much for your pleasant review, Gina. We really appreciate you taking the time out to share your experience with us. We are so glad that you are delighted with the care provided by the team here at Sycamore. We will continue to do our best to provide a pleasant experience for all our residents and their families at our home.

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Review from Pam W (Daughter of Resident) published on 17 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has had remarkable care from all members of staff and is looked after 100%. I am always kept informed if she is under the weather. I would recommend if anyone is looking for a care home to take a look - would not want my mum anywhere else.
Reply from Piriya Suresparan, Marketing at Sycamore House Care Home

Thank you so much for this thoughtful review, Pam. We really appreciate you taking the time out to share your experience with us. We are pleased that the efforts put in by the team here at Sycamore are to your standards.

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Review from Tricia S (Daughter of Resident) published on 16 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The whole family is pleased with the care our mother receives at Sycamore House. She can be very much a challenge, but she is treated with care and respect and all her needs met. We are very grateful to the Sycamore staff, especially at this difficult time with Covid, they maintain a high level of professionalism
while remaining friendly and approachable.
Reply from Piriya Suresparan, Marketing at Sycamore House Care Home

Thank you so much for your kind words, Tricia. We really appreciate you taking the time out to share your experience with us. We are so glad that you are pleased with all the efforts put in by the team here at Sycamore. We hope to continue to provide a positive experience for all our residents and their families at our home.

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Review from H B (Daughter of Resident) published on 12 September 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff overall treat residents with care and respect, catering staff also go out of their way to accommodate meals that mum likes.
Facilities are improving the garden so the residents can sit outside.
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Review from Richard D (Respite Resident) published on 7 March 2019 Submitted via Website • Report
Overall Experience 2.0 out of 5
I have stayed here 3 times and each time I find something wrong. Most of the staff are great but a few are not. I would not put any of my parents in a place like this. Staff can be very rude to them, there is nothing for them to do except walk around the corridors or be put in front of the TV all day
and left. I have seen mice in the place and sometimes the smell is very off-putting. I have never had a bath there, I always come home for 1 as bathrooms are not very hygienic.
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Review from Nicholas G (Son of Resident) published on 17 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has just spent three days respite in Sycamore House where I believe she was looked after to their utmost best. She seemed very happy and relaxed when I picked her up.
I will be using this establishment again as I'm very impressed.
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Review from Doris A (Daughter of Resident) published on 18 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mam has been here a year and a half and has presented some challenges to the home. She is always treated with dignity and respect regardless of her mood. Staff are all kind and understanding. The food is cooked fresh every day, it is done well and mam really appreciates this. All the family appreciate
the home and what they have done for mam.
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Current Review Score: 9.6 (9.624)

Overview of Review Score

The Review Score of 9.6 (9.624) out of 10 for Sycamore House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 7 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.952 for Sycamore House Care Home is calculated as follows: ( (80 Excellents x 5) + (4 Goods x 4) ) ÷ 84 Ratings = 4.952
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.672 Points relating to the number of positive Reviews for Sycamore House Care Home is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2. 7 Positive Reviews ÷ 7.2 = 0.972
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 Jan 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

Teresa

Teresa Montana

Job Title: Registered Manager

Teresa is the Registered Manager at Sycamore Care Home, with a wealth of knowledge and experience in the care sector. Her main interest and experience are in managing successful care homes for elderly and frail Residents, many also living with dementia. Teresa is very experienced in managing a care home and is committed to providing a high-quality service. As the manager, Teresa is responsible for the effective and professional running of the home but always has time to chat with residents and their families about any aspect of their care or concerns they may have.

Frequently Asked Questions about Sycamore House Care Home

What types of Care is Sycamore House Care Home registered for?

Older Person Care, Dementia & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Sycamore House Care Home have?

There are 34 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Sycamore House Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Sycamore House Care Home to the centre of Hull?

3.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Sycamore House Care Home to verify any information. View our terms and conditions. Sycamore House Care Home has an Enhanced Service - more info.