Waltham House Care Home

Louth Road, New Waltham, Grimsby DN36 4RY

Waltham House was established in 1983 and is located on the outskirts of the village of New Waltham. The house stands on 1.5 acres of gardens that provides a wealth of wildlife.

Waltham House provides residential, dementia and palliative care for older people as well as respite care and day care.

Modern and spacious bedrooms situated in the new wing offer full en-suite facilities with walk-in wet rooms. All bedrooms, including twin rooms, provide fantastic views of the attractive mature grounds or the private enclosed garden.

The house has an experienced team of cooks who create delicious and nutritious home-cooked food. The menu changes on a rotating basis and special dietary requirements are catered for.

Waltham House has a dedicated activities organiser that provides activities and leisure pursuits tailored to individual preferences. External entertainers also visit the home and include: singers, actors, dancers, exercise classes and animals.

Waltham House has a mini bus which is used for trips to areas of interest and are happy to consider accommodating any pets following a consultation with the manager.

Owner: Infinite Care Lincs Ltd

Person in charge: Kylie Dennehey-Pauley (Manager)

Local Authority / Social Services: North East Lincolnshire Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 33 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • No Medical Intervention • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Parkinson's Disease • Stroke

Admission Information: Ages 60+.

Languages Spoken by Staff (other than English): German, Thai

Single Rooms: 27

Shared Rooms: 3

Rooms with ensuite WC: 21

Weekly Charges Guide: Personal Care Single from £479 , Personal Care Shared (per person) from £479 (These prices are only a guideline, please contact Waltham House Care Home to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Near Public Transport • Minibus or other transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Directions:

The home is located on Louth Road (A16) heading out of New Waltham towards Holton Le Clay. Waltham House can be found on the right-hand side of the road approximately a quarter of a mile after Toll Bar roundabout.

Parking:

There is generous on-site car parking available.

Latest Care Quality Commission* Report on Waltham House Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 7.7 (maximum of 10) for Waltham House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 12 Reviews over all time. This Average Rating is also the rating value for Waltham House Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.2 out of 5 from 1 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.59 for Waltham House Care Home is calculated as follows: ( (89 Excellents x 5) + (51 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 144 Ratings = 4.59

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.152 Points relating to the number of positive Reviews for Waltham House Care Home is based on 1 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 = 3

    2. Target of 6.6 positive Reviews (33 registered maximum number of service users ÷ 5). 1 Reviews ÷ 6.6 Target = 0.152

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

7.7 Waltham House Care Home has a Review Score of 7.7 (7.742) from 12 Reviews


Average Ratings

  • Excellent
    8
  • Good
    4
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Waltham House Care Home?

  • Extremely LIKELY
    10
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Waltham House Care Home

  • Daughter of Resident/Service User
    5
  • Son of Resident/Service User
    4
  • Sister of Resident/Service User
    2
  • Friend of Resident/Service User
    1

I cannot praise Waltham House Care home enough, their carers are the best, will do anything for the residents, nothing is too much bother. When I was looking for a care home for my Mum, I looked around 12 in the Grimsby area, and Waltham House was the best, very impressed with the 1st visit and for the next 3 years never let me down.

How likely would you be to recommend Waltham House Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.5 out of 5

Very good all round care. Excellent staff.

How likely would you be to recommend Waltham House Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.7 out of 5

A very homely care home. Kind and considerate staff always on hand and keen to help and assist. Very clean and welcoming environment. Excellent standard of hygiene. Good choices of food.

How likely would you be to recommend Waltham House Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

My mother has been a resident for 5 plus years and in all that time, she has been treated with dignity and respect. The staff have been very good and there is a feeling of ambience about the place.

How likely would you be to recommend Waltham House Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.3 out of 5

Overall as good as anywhere in the town. Staff overworked and underpaid.

How likely would you be to recommend Waltham House Care Home? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   3.8 out of 5

Mum always comes home from respite care happy and smiling. She says she is well cared for and well fed. She is always made welcome and all of the carers make her feel at home. The home is very clean and tidy and mum likes her room to have ensuite and they always try to give her a room with one. Nothing is too much trouble for the staff at Waltham House Care Home.

How likely would you be to recommend Waltham House Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

The biggest asset Waltham House has to offer is its staff. The small number of residents allows the staff time to spend with the residents. They are extremely professional and dedicated and genuinely care for people they look after. The building maybe a bit dated but it is a bright, clean and tidy inside and has all the facilities to offer the level of care that all residents require. My father has been in their care for three years and his quality of life has improved greatly.

How likely would you be to recommend Waltham House Care Home? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.4 out of 5

I have visited many many care and nursing homes for years. Waltham House, in my experience, gives as good a care as anyone. My particular friend made good friends with staff and other residents easily and was cared for very well, until her death on the last day of May.

How likely would you be to recommend Waltham House Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4 out of 5

We visited other homes and are pleased that his son's chose this home.

How likely would you be to recommend Waltham House Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

My sister recently passed away in the excellent care of Waltham House I found all the staff extremely helpful at this time and I cannot express my sincere thanks for all the wonderful and dedicated staff who nursed her for such a long time. God bless you all.

How likely would you be to recommend Waltham House Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.7 out of 5

The manageress went through all my mothers care and medication on a daily/monthly basis. Covered concerns regarding safety and putting in place extra measures due to her mobility deteriorating since last years review. She informed me of general liaising with GP's, surgery and district nurses. She readily answers any concerns that I or my relatives have, these are noted and put into action. I felt at ease as always, as my mother has been under Waltham House care for nearly six years. Myself and my family have absolute faith in all who care for her. The manageress and assistant manageress are a strong team and are always on the ball. Excellent. Well done to all.

How likely would you be to recommend Waltham House Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

We cannot praise this care home highly enough. We moved our mum here as she wasn't getting good enough care elsewhere and were so pleased we did as the everything about this place was 100x better. My mum was very poorly and in the final days of her life. All of the staff dealt with her with utmost care and empathy. Nothing was too much trouble and everything was done to keep her as comfortable and pain free as possible. The staff were like angels to her and to me and my family. I don't think she could have been in a better place to spend her final days. The attitude and care shown by the lovely staff here will always be appreciated and made a very difficult time much more bearable. I would strongly recommend this care home.

How likely would you be to recommend Waltham House Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.7 out of 5

Submit a Review for Waltham House Care Home

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Contact Details

Please provide your details as we may contact you to verify this review. Reviews cannot be submitted anonymously. Your details may be passed to the care provider or to its service provider handling reviews but not to any other third party. They will not be published. Please enter your own personal email address (the email of the care provider will not be accepted).

Your Review & Rating

This information will be published on the website, the care provider website and potentially on selected websites/social media. Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers. It can take up to 30 days for a review to be published or deemed non-compliant.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please do not use names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please view our Review Policy and our Privacy Policy to see how your review and personal details will be processed.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions

There are currently no awards/recognitions posted yet for Waltham House Care Home

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Waltham House Care Home