Holly House Care Home

Mum chose Holly House after visiting other homes, for the friendliness of all the staff and residents. She had two periods of respite there followed by 8 weeks which culminated in her death, in her own room, with family around her.

Mum was able to make her room feel like home, with pictures and furniture, and she enjoyed the company of other residents, discussing newspaper articles and crosswords over lunch. All staff, including the manager, carers, cleaners, cooks and handyman were so friendly and nothing was ever too much trouble. Mum once requested bacon and eggs, at 11 a.m. and got it.

The family look upon the period when she was receiving palliative care in the last two weeks of her life, as one of our most precious times with mum. We visited at all hours, were always made welcome and were cared for as well as Mum was. This home is neither posh nor institutionalised. When resident here you feel you are part of a large family where the staff, who are part of that family, happen to work.

My mother was a resident at Holly House for over 6 years (2011-2017). She selected the home and the time to move in. It was a good choice. Mum suffered from dementia and Alzheimer's and gradually got worse over the years so eventually she didn't recognise anyone and didn't even know her own name.
During all that time she was treated with the utmost respect and caring attitude by the manager and her dedicated team of carers. I was present at Holly House when she passed on and the support I received at that time was excellent, very professional and a great comfort to me at an obviously difficult time.
I will always be grateful for the care, support and friendship that the team provided to mum, I know that she appreciated it.
In times of emergency, the response of the team has been exemplary with the manager leading by example by attending A&E at all hours whilst I travelled to be with mum.
I will always be grateful for the care mum received from the most excellent of teams. Thank you.

My father-in-law has just spent a month convalescence/respite at Holly House Care Home. The rooms are bright and airy and staff treated him with respect using the appropriate humour to "jolly him along". The home is central to the local community and we will have no hesitation in using it again.

Mum arrived at Holly House from hospital. She had had a TIA and she didn't want to go to her own home. She has been diagnosed with vascular dementia and Alzheimers. She was greeted by lovely staff and she loved her room.
She has fitted in very well, all the staff love her as she does them. The home's manager is a lady and nothing is too much trouble.

Very good service this home is just a home from home. Staff are all very kind, considerate and helpful.

Staff very friendly to me and my visitors. Nothing is too much for them to do.
Staff take great care with my medication. Staff are very particular and help me with my personal needs. I find the food to be tasty and plenty of it.

The first words that come to mind about Holly House are care and attention, the latter being so important when by necessity rather than choice, you suddenly have to leave your home and spouse and go into a care home.
Genuine feelings are shown towards my mum and other residents. There has been support given to me during a very difficult time and I have witnessed this care given to other families.
I have found that any issues are acted upon quickly and there is an open and approachable atmosphere. I appreciate the feedback, given daily as mum is unable to communicate easily. Care is person focused and flexible, accommodating the resident's wishes, whilst maintaining their health and care needs.
There is a quality at Holly House that I can only describe as genuine regard, that I feel comes from the complementary relationship between the manager, staff and carers and their human kindness.

Holly House in Burringham has provided an excellent service for my mother over the last ten years, treating her as they would their own relatives. As we travel to Australia to see our own family regularly we have always been confident that my mother has been in good hands and this makes it less stressful. The fact that my mum has dementia the staff are still as inclusive as possible. We are always greeted with cheerfulness and interest in our other members of the family. The manager is also superb and very approachable, in all a good team.