Holly House Care Home

The staff are my friends and treat me like a human being. They are very helpful and kind. Thank you.

Since Mum moved in here in December 2021, the care she has received has been excellent. The staff are very caring and supportive, and nothing is too much trouble. They are always on hand. We, as a family, appreciate everything they do to provide care in what we imagine is a challenging job sometimes!

Mum has had excellent care throughout her stay at Holly House. This level of support has transformed her day-to-day life and ours as a family too. We know she is safe and cared for as we would want for her. The team at Holly House are great. The last couple of years have been tough for us all, but Mum is happy, and that is priceless!

My mum has been a resident of Holly House for over two years. One of the major benefits of Holly House is that it is quite small and homely which enables the staff to get to know the residents and family very well. The staff are very friendly and approachable providing a high standard of care. Overall the family feel mum is in a safe and protective environment.

Overall satisfied with the home, although my mum isn't happy with the quality of the food at times.

Very clean home with regular, caring staff who go above and beyond. I am kept informed of any problems and actions taken regarding my mum's well-being. The low turnover of staff also helps greatly as Mum suffers from Dementia/Alzheimer's. All rooms are comfortable, warm and well-maintained.

As a family, we are very happy with the care that Mum receives. We looked at three other care homes and are happy that we made the right choice by choosing Holly House. Staff make time for us to discuss Mum's care and are all very approachable and happy to help. We feel that this is a safe environment for Mum to be in and as she has severe dementia, this is very important to us.

My mum had a very difficult three years, chest infections, covid, pneumonia, repeat covid and chest infections. Holly House Care Home have cared for Mum in her darkest hour. If Mum hadn't received the care during that very difficult period, Mum would not be here today. The management, team leaders and staff, need medals. The team leaders are excellent, not only for their care, but they go the extra mile in their observation to identify if something is wrong. Certainly saved Mum. The home is not clinical, it is a family-run home, which is far more important.

My Grandmother is a resident at Holly House Care Home and our experience of the care home has been great. My grandma is always happy, smiling and laughing. She definitely enjoys living at Holly House. The staff are also excellent and are very helpful and friendly.

My mum has been cared for by Holly House for almost 4 years. The staff are caring and respectful of Mum and strive to do their best for her. The food is good, it is kept clean (so is Mum) and there is an overall decoration going on at present. The corridor floors are wooden now instead of carpet. This makes it easier for residents to move about.

The manager is good as she listens to any concerns we may have.

We couldn't fault them in any way. Our thanks.

I will always be grateful for the care mum received from the most excellent of teams. Thank you.

Mum chose Holly House after visiting other homes, for the friendliness of all the staff and residents. She had two periods of respite there followed by 8 weeks which culminated in her death, in her own room, with family around her.

Mum was able to make her room feel like home, with pictures and furniture, and she enjoyed the company of other residents, discussing newspaper articles and crosswords over lunch. All staff, including the manager, carers, cleaners, cooks and handyman were so friendly and nothing was ever too much trouble. Mum once requested bacon and eggs, at 11 a.m. and got it.

The family look upon the period when she was receiving palliative care in the last two weeks of her life, as one of our most precious times with mum. We visited at all hours, were always made welcome and were cared for as well as Mum was. This home is neither posh nor institutionalised. When resident here you feel you are part of a large family where the staff, who are part of that family, happen to work.

My father-in-law has just spent a month convalescence/respite at Holly House Care Home. The rooms are bright and airy and staff treated him with respect using the appropriate humour to "jolly him along". The home is central to the local community and we will have no hesitation in using it again.

She has fitted in very well, all the staff love her as she does them. The home's manager is a lady and nothing is too much trouble.

Very good service this home is just a home from home. Staff are all very kind, considerate and helpful.

Staff take great care with my medication. Staff are very particular and help me with my personal needs. I find the food to be tasty and plenty of it.

There is a quality at Holly House that I can only describe as genuine regard, that I feel comes from the complementary relationship between the manager, staff and carers and their human kindness.

Holly House in Burringham has provided an excellent service for my mother over the last ten years, treating her as they would their own relatives. As we travel to Australia to see our own family regularly we have always been confident that my mother has been in good hands and this makes it less stressful. The fact that my mum has dementia the staff are still as inclusive as possible. We are always greeted with cheerfulness and interest in our other members of the family. The manager is also superb and very approachable, in all a good team.