Esk Hall Care Home, Whitby, North Yorkshire
Esk Hall Care Home, Whitby, North Yorkshire
Esk Hall Care Home, Whitby, North Yorkshire

Esk Hall Care Home is a stylish Georgian manor house that has been lovingly refurbished to provide professionals and versatile residential care packages.

With seventeen en-suite bedrooms and two double suites, residents have their privacy and dignity respected while enjoying comfortable living areas and scenic surroundings thanks to panoramic windows.

Visitors are made to feel welcome, with prospective clients able to enjoy an afternoon tea with the team.

Group: Fisher Partnership

Person in charge: Samantha Taylor-Rose (Manager)

Local Authority / Social Services: North Yorkshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 20 Service Users

Registered Care Categories*: Old Age

Specialist Care Categories: Cancer Care • Hearing Impairment & Deafness • Multiple Sclerosis • Orthopaedic • Stroke • Visual Impairment

Admission Information: Ages 55+.

Single Rooms: 20

Rooms with ensuite WC: 20

Weekly Charges Guide: Personal Care Single £840 – £1345 Nursing Care Single £840 – £1345 (These prices are only a guideline, please contact Esk Hall Care Home to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Esk Hall Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.5 Esk Hall Care Home has a Review Score of 9.5 (9.484)

The Review Score of 9.5 (maximum of 10) for Esk Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 8 Reviews over all time. This Average Rating is also the rating value for Esk Hall Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 6 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.484 for Esk Hall Care Home is calculated as follows: ( (63 Excellents x 5) + (19 Goods x 4) + (9 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 95 Ratings = 4.484

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Esk Hall Care Home is based on 6 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 4 positive Reviews (20 registered maximum number of service users ÷ 5). 6 Reviews ÷ 4 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    6
  • Good
    1
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Esk Hall Care Home?

  • Extremely LIKELY
    6
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    1
  • Extremely UNLIKELY
    0

Reviewer Connection to Esk Hall Care Home

  • Daughter of Resident/Service User
    3
  • Resident / Service User
    2
  • Son of Resident/Service User
    2
  • Niece of Resident/Service User
    1

We are delighted with the personal care and attention given by the staff who deal with Mum on a day to day basis. Her room is very clean, pleasant and warm and overlooks the Esk Valley. The food is home cooked and varied. Mum is encouraged to join in with the afternoon's activities and especially enjoys anything which involves singing or music. The size of the home ensures a warm, informal and friendly atmosphere which is ideal for Mum

How likely would you be to recommend Esk Hall Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I came here from another place where I was not happy. I arrived here in October 2016, this is entirely different. The home is beautiful and I couldn't get anywhere better. There is a young woman in the afternoon for activities each weekday. The meals are served in a lovely dining room always hot and good. The Sunday lunch is always excellent.

How likely would you be to recommend Esk Hall Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Since the appointment of a new manager, things have improved greatly.
Residents are much more active and engaged. Staff are much more stable and there is a much friendlier atmosphere.
Areas for improvement;
Daily showers
Staff trainer in maintaining hearing aids
Wider range of games for the partially sighted

How likely would you be to recommend Esk Hall Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Esk Hall is a beautiful home with lovely views. It is very clean and has no smell. My mother's room is lovely and was able to put pictures up on the wall and has one item of furniture. The staff are all very good and very caring towards all of the residents. There are activities five times a week. A hairdresser comes to the home once a week. My mother has her nails painted, first time ever. This is a home that everybody would wish to be in.

How likely would you be to recommend Esk Hall Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

From the moment Mum went into Esk Hall there was an immediate feeling of care and concern. Everything was done to make Mum feel at home, which included using her quilt covers and allowing us to put up family photos and adding ornaments and personal belongings.
Mum really enjoys her food and there is plenty of it.
There is entertainment on weekday afternoons and include having nails done and hair done. I try to take Mum out each week and the carers always ask if Mum has enjoyed her time and what she said and where she went.
All in all a 'home from home'.

How likely would you be to recommend Esk Hall Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Esk Hall is not only a wonderful building with excellent grounds and views and it is well maintained and fitted out with quality furnishings and fittings.
The staff are well selected, well trained, caring and look after my mother very well. The food is also of good quality, with a varied menu and well presented.
Nothing is too much trouble.

How likely would you be to recommend Esk Hall Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I wished to visit my aunt in Esk Hall in the morning. I arranged to have Esk Hall called about 9:00 am so that my aunt would have time to be up, and dressed before I arrived. Six separate calls were made between 9:00 and 9:25 before the phone was answered by Esk Hall staff. This was on a Friday morning within business hours. Communications between staff and resident's families is a vital link to the health and safety of the residents and to the well being of the families. It is not acceptable that the main telephone line go unanswered.
It is not an indication of good management.

How likely would you be to recommend Esk Hall Care Home? Unlikely

Average Rating: 

 2.7 out of 5

Overall Standard: Poor

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Satisfactory

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Satisfactory

Activities: Satisfactory

Management: Poor

Safety / Security: Poor

Rooms: Satisfactory

Value for Money: Poor

The staff were very attentive and caring. Everyone was welcoming and cheerful. Our room was well furnished, the beds were comfortable. The room heating was easy to adjust and a suitable level for both day and night time.
Unfortunately due to refurbishment of the kitchen and the fact that I fell one day, we were not able to make full use of the conservatory and lounge.

How likely would you be to recommend Esk Hall Care Home? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

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