Esk Hall Care Home

Esk Hall is a truly wonderful residential home. My mum was there from December 2024, and everything was superb. The staff are wonderful, caring and engaging with mum as much as they possibly could. The Communication was brilliant, as was the food, cleanliness, room and other residents. The home is set in a wonderful spot outside Whitby, and I really enjoyed (when visiting mum) the setting and views out of the conservatory.

I think in challenging circumstances Mum is well looked after despite her moans. If I ring up about anything the staff answer my questions or concerns promptly and professionally. Always a cheerfulness about the residence.

Esk Hall is a lovely home in a rural environment. The staff are very caring and attentive. Due to unforeseen circumstances, my husband became a resident in May and immediately settled and felt at home. His room is very clean, light and airy with views over the valley, and he is able to have his familiar things around him. Nothing seems too much trouble, and he is offered personalised care and attention. My husband enjoys the food and interactions with the staff, some of whom have worked at Esk Hall for a number of years. There is a very warm, informal, friendly and welcoming atmosphere, and if a relative has to be in residential care, then you can’t go far wrong with Esk Hall.

My mother came to Esk Hall for two weeks respite care and it is a lovely care home. The manager leads by example and without exception, the staff were professional, kind and caring in every way. When she got home, my mother told all her visitors that the care was perfect and neither she nor I would have any hesitation in her returning if she needs further care. I can recommend Esk Hall without any reservation.

Once it became necessary that my mother needed 24-hour care and that support packages at home weren't working Esk Hall were approached for a placement. The Manager went to see my mother at home to explain the process and she was initially admitted on a respite basis. This became permanent in February 2019. I have been very happy with the environment and the admission process. However, the best feature from my perspective is the support my mother has received on a one to one basis since she was admitted. Staff have taken her to hospital and dental appointments and there has been regular communication with myself. I feel welcome when I visit and nothing seems too much trouble for the staff. Every time I have visited I have seen staff constantly talking to residents supporting them and interacting with them in a way I have not always seen in other such environments.

My mam has regularly received respite care at Esk Hall. The care she received is first rate, nothing is too much trouble, the food is fantastic and mam thoroughly enjoyed all of the entertainments, it was reassuring to know she was so well looked after, I would have no problem recommending Esk Hall.

My husband was only in the home for one week's respite care so I am unable to answer some of the questions. He has Alzheimer's and doesn't remember being there or what the food etc was like. I was very satisfied with the care and attention he received and felt it was a worthwhile experience for him. So much so that I have arranged for daycare once a week. I know his condition will only get worse and would have no hesitation in asking the home to care for him permanently.

I have visited my friend every week in July, she is well looked after. Staff very friendly.

We are delighted with the personal care and attention given by the staff who deal with Mum on a day to day basis. Her room is very clean, pleasant and warm and overlooks the Esk Valley. The food is home cooked and varied. Mum is encouraged to join in with the afternoon's activities and especially enjoys anything which involves singing or music. The size of the home ensures a warm, informal and friendly atmosphere which is ideal for Mum

I came here from another place where I was not happy. I arrived here in October 2016, this is entirely different. The home is beautiful and I couldn't get anywhere better. There is a young woman in the afternoon for activities each weekday. The meals are served in a lovely dining room always hot and good. The Sunday lunch is always excellent.

Wider range of games for the partially sighted

Esk Hall is a beautiful home with lovely views. It is very clean and has no smell. My mother's room is lovely and was able to put pictures up on the wall and has one item of furniture. The staff are all very good and very caring towards all of the residents. There are activities five times a week. A hairdresser comes to the home once a week. My mother has her nails painted, first time ever. This is a home that everybody would wish to be in.

All in all a 'home from home'.

Nothing is too much trouble.

It is not an indication of good management.

Unfortunately due to refurbishment of the kitchen and the fact that I fell one day, we were not able to make full use of the conservatory and lounge.