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The Hall Residential Care Home

Chestnut Street, Thornton Le Dale, Pickering, North Yorkshire YO18 7RR
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I simply cannot speak highly enough of The Hall, it is a truly outstanding care home.Samantha F(Granddaughter of Resident/Service User)
The Hall Residential Care Home, Pickering
Mum loves the varied and fun activities and always has a big smile on her face.T G(Daughter of Resident/Service User)
The Hall Residential Care Home, Pickering
Everyone very helpful and caring, dad really made to feel at homeH H(Daughter of Resident/Service User)
The Hall Residential Care Home, Pickering

The Hall is a true home from home, lifelong, care environment providing five-star comfort and security within a beautiful historic building.

Having been lovingly restored, The Hall offers the very best facilities in the region for truly lifelong care. The addition of nine brand new rooms reflects a dedication to providing a luxurious lifestyle choice.

Located in the picturesque village of Thornton-Le-Dale, there are now 47 stunning rooms, including flats which are...  

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Care Provided by The Hall Residential Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 54 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,100 - £1,600N/A

Contact The Hall Residential Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Jess Door (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 55+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (50)
  • Couples/Companion Rooms (2)
  • Single Rooms with ensuite Wet Room (50)
  • Couples/Companion Rooms with ensuite Wet Room (2)

The Hall Residential Care Home Reviews (46)

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9.9

The Hall Residential Care Home has a Review Score of 9.9 (9.880) out of 10, based on 22 reviews in the last 2 years. Over all time The Hall Residential Care Home has 46 reviews.

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Showing 46 reviews matching selected criteria
Review from T G (Daughter of Resident) published on 10 September 2024 Submitted via Website
Overall Experience
The Hall is a fantastic home. The staff are extremely friendly and committed to caring for all their residents.
Mum loves the varied and fun activities and always has a big smile on her face. The staff work very hard to keep everyone entertained and engaged.
Social media posts help to keep me very well informed of what's going on. I love the photos.

The food and standard of cleaning is exceptional. I can't recommend it more highly.

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Review from M C (Grandson of Resident) published on 6 September 2024 Submitted via Website
Overall Experience

I'm writing again to give another review on the fantastic care my grandmother has been receiving whilst at the hall care home situated in the picturesque Thornton le-dale. Today I would like to personally thank two staff members in particular who provide exceptional care ranging from very pleasant trips out for my nan and are very kind and supportive. Thank you to everyone who takes care of Nanna. You all deserve so much praise. Thanks.

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Review from Matt G (Son of Resident) published on 27 February 2024 Submitted via Website
Overall Experience

The level of care given to my mum in her final few weeks was exemplary. They treated her with dignity and like a human being, which in her hospital stay before was not the case. Lovely quiet location, with plenty of outside light. The lounge attached to her room was great for younger family members to be while visiting.

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Review from Sally S (Daughter of Resident) published on 1 February 2024 Submitted via Postal Card
Overall Experience

All members of The Hall Residential Care Home team provide care of the highest standard at all times. It certainly was our lucky day when Dad ended up there after a fall. His final months were spent with people who showed him love, compassion and respect. He seemed to relish life once more with the constant companionship and he truly blossomed. He was encouraged to take part in numerous activities, which he not only loved but also had a real positive effect on his dementia.

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Review from H H (Daughter of Resident) published on 26 July 2023 Submitted via Website
Overall Experience

Everyone very helpful and caring, dad really made to feel at home, he's always encouraged to join in and does if not asleep as that's what he does best. He especially enjoys the school children coming he connects with one in general.

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Review from John D (Power of Attorney of Resident) published on 27 June 2023 Submitted via Postal Card
Overall Experience

Payments! Despite paying every invoice, we do not seem to get it right and the statements are difficult to understand.

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Review from Wendy R (Daughter-in-law of Resident) published on 21 February 2023 Submitted via Website
Overall Experience

Mum was in The Hall for the last year of her life. The care she received was second to none, and all the staff and carers were extremely caring and professional, making sure that Mum was comfortable at all times. As a family, we are all grateful for the love and care Mum received in the last months of her life. Thank you to all at The Hall.

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Review from J H (Daughter-in-law of Resident) published on 15 September 2022 Submitted via Website
Overall Experience

My mother-in-law was transferred to The Hall following a 4-month stay in hospital, following surgery on a fractured leg bone. When the hospital wanted to discharge her, she still required specialised care and was not ready to return home. She was transferred to The Hall from the hospital and the staff were absolutely great. They encouraged her to become more mobile and got her dressed every day. They helped her to return to a more normal everyday routine that enabled her to return home, which was her greatest wish. Although she still needs more additional professional care and assistance than her immediate family are able to provide, I have no doubt that without the help of the staff at The Hall, she would not have been able to return home.

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Review from K W (Daughter-in-law of Resident) published on 15 August 2022 Submitted via Website
Overall Experience

We were so fortunate to find this amazing Care Home. The staff were wonderful and cared for my mother-in-law with care, dedication and professionalism. Nothing was too much trouble, we live a distance away and they were in constant communication, updating us on everything. At one point, she was admitted to hospital having suffered a stroke and the hospital advised us that she survived thanks to the prompt action of the staff at the Hall. Sadly, she passed away recently and to the end was treated with care and dignity.

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Review from A M (Friend of Resident) published on 28 July 2022 Submitted via Website
Overall Experience

Highly recommend. Lovely home, staff welcoming and they even stayed covid free that really says it all. I haven’t stopped talking about this home - my experience of it has been nothing but second to none.

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Review from P E (Granddaughter of Resident) published on 6 July 2022 Submitted via Website
Overall Experience

A close relative was a recent resident of The Hall, the staff could not have been more helpful or friendly doing everything they could to make her stay as nice and easy as possible. I would not hesitate to recommend The Hall.

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Review from Sara F (Daughter of Resident) published on 11 May 2021 Submitted via Website
Overall Experience

Mum moved into The Hall in February 2021, with dementia and end-stage kidney disease. I cannot sufficiently express my gratitude to the management and staff for the care and love they gave to her under difficult conditions (Covid) and when she was quite new to them - they showed her so much patience, understanding and real care during what turned out to be her last few months and weeks of life. In addition, they were extremely kind and caring for my sister and me. To be honest, the choice of the care home was a bit of luck on our part - it is so difficult to make a choice during Covid especially, but also, because so much online information is out of date (particularly fees!) and tedious to read through. However, we were very, very fortunate with our choice, and feel we could not have chosen any better. The Hall itself is lovely, it feels more like a lovely old house than a care home, and is so clean and well looked after - not clinical and characterless.

Reply from Diane Hagan, Manager at The Hall Residential Care Home

Thank you for your kind words; we are so sorry for your loss but so glad we have been able to support you!

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Review from Rachel (Daughter of Resident) published on 26 August 2020 Submitted via Website
Overall Experience
Dad has been at The Hall for over a year now. He settled in quickly with excellent support from the staff. The Hall is homely and relaxed. The interaction between staff and residents is genuine and the staff obviously care about them. There are plenty of very well run activities to motivate the residents. Hygiene is spot on and the food is excellent.

Would recommend without a second thought.

Reply from Diane Hagan, Manager at The Hall Residential Care Home

Thank you for your kind words, your dad is a super character.

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Review from Jane A (Daughter of Resident) published on 19 August 2020 Submitted via Website
Overall Experience
Aside from being generally delighted and impressed with the levels of care, comfort and cleanliness at The Hall, this review specifically relates to my lockdown experience.
I have not had any contact with Mum since February. As an asthmatic myself, I have been careful since lockdown and was very pleased that The Hall took immediate action to secure the safety of their residents. So whilst it was personally sad that I couldn't visit, I completely understood the reasoning behind it.
The fact that there has not been a single case of COVID at The Hall demonstrates that the level of care has been exceptional and also shows the sacrifices that the staff must have made in keeping themselves safe and socially distanced in their private lives.

My visit on 6 August was an absolute joy. Whilst feeling secure in following their stringent procedures, I was able to visit Mum (coincidently on her 87th birthday) and have the most lovely visit that was full of laughs and love. Thank you all.

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Review from Kathryn (Regular Volunteer) published on 6 July 2020 Submitted via Website
Overall Experience

My mother was a happy resident here for four years. It is a very friendly home and whilst visiting I got to know many of the other residents. When Mum passed away I did not wish to leave The Hall and so became a Volunteer (being doing this for six years now). The care is still great and the facilities and activities just keep improving.

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Review from Philippa G (Daughter of Resident) published on 4 June 2020 Submitted via Website
Overall Experience

My mother has been a resident for over three years and has a lovely set of rooms overlooking the beautifully maintained gardens and the fields beyond. The staff are all so kind and caring, making every effort to accommodate all the different residents’ needs. Their friendly approach has always been a great comfort to the family but I have to commend them on their exemplary vigilance during the lockdown due to COVID-19. The Hall shut their doors to all visitors a week before the official lockdown but the manager has come up with some innovative ways of making sure that the families can keep in touch with their loved ones. This includes time slots that can be booked on a dedicated mobile, a video call or a face to face through the glass of the conservatory using the mobile to speak to the resident. The look on my mother’s face when we saw each other for the first time for over six weeks, albeit through that glass, was a joy to behold. I would certainly recommend The Hall to anyone.

Reply from Diane Hagan, Manager at The Hall Residential Care Home

Thank you so much for your kind words, your mum is a wonderful lady and a valuable part of our extended family!

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Review from Claire I (Daughter of Resident) published on 3 June 2020 Submitted via Website
Overall Experience
Dad has been living at The Hall for nearly a year following the death of Mum. As Dad has dementia this was a very difficult and confusing time for him but the staff were very caring and understanding from day one, they had all been well briefed on Dad's background and had already identified other residents to introduce dad to.

There's plenty of activities for the residents to get involved in from singing to gardening and walking to the pub (before lockdown), visits from the local school and involvement with the village hub. In the last few months, activities are still taking place and families get to see their loved ones in pictures and videos. We have access to phone calls, video calls and window of opportunity visits which gives families the chance to keep in touch with their loved ones. The Hall is a safe caring happy place with amazing cakes.

Reply from Diane Hagan, Manager at The Hall Residential Care Home

Thank you for your kind words!

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Review from Shannon B (Granddaughter of Resident) published on 3 June 2020 Submitted via Website
Overall Experience

I've visited my grandmother at The Hall a few times since she started living there and the place is lovely, as are the staff. Everyone is very friendly and the residents are treated very well. Lots of interactive and fun activities in the day for residents to take part in. All in all, a lovely care home.

Reply from Diane Hagan, Manager at The Hall Residential Care Home

Thank you so much for taking the time to give us a review, we truly appreciate it! We look forward to welcoming you again, 'over the rainbow' when this current pandemic is behind us!

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Review from Melanie H (Daughter of Resident) published on 3 June 2020 Submitted via Website
Overall Experience
I have been very impressed with the quick response to the Covid-19 pandemic, and the trust's decision to lockdown The Hall a week before the Government gave the order. The carers also rang relatives to inform them of this and to allow us to visit our relatives before the doors closed.
My father has been at this care home for two and a half years, and since he moved into the lovely ground floor flat which has direct access onto the beautiful gardens, he looks amazingly healthy. Probably due to the fabulous food served regularly!

During lockdown, The Hall have organised an appointment system to visit your relative and talk via a phone link whilst being safely distanced by the windows of the conservatory. It has been very emotional seeing my father in this way, but at least we can see that our relatives are being cared for, look happy and can talk to them whilst being in their presence. Well done for introducing this initiative.

Reply from Diane Hagan, Manager at The Hall Residential Care Home

Thank you for taking the time to review our home. We appreciate your kindness!

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Review from Dean M (Son of Resident) published on 3 June 2020 Submitted via Website
Overall Experience
My dad has been at The Hall for several years and he now regards it as his home. Over the years my dad's health has massively deteriorated but his needs have always been take care of. Staff are always friendly, they offer help and advice whenever needed. The Hall is a truly stunning building and is kept to an amazing standard with the addition this year of a large sunroom for residents to enjoy and look at the gardens. The Hall has its own chef who cooks fresh meals daily, to a very high standard, while still meeting any requirements that are needed. The management is the heartbeat of The Hall with a wide range of experience and expertise they guild the staff with extra training to achieve a service and care for residents that is hard to beat.

Thank you, The Hall, in my opinion, the best in Yorkshire.

Reply from Diane Hagan, Manager at The Hall Residential Care Home

Thank you for your kind words, we truly appreciate all the support we have from the relatives and friends of our extended family here at The Hall!

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Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

5 Bed Vacancies

Posted: 25 August 2026

Ensuite room

News (1) & Events (0)

News
  • 15 Sep 2025

    ??? We are beyond excited to share some fantastic news! ??? Two of our amazing managers at Moorgate Care Village – Lauren from Moorgate Croft and Leighann from Moorgate Hollow...

Upcoming Events

There are no upcoming events for The Hall Residential Care Home.

Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for The Hall Residential Care Home.

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Meet the Team (1)

Jess Door
Jess DoorJob Title:ManagerJoined: 2025

Jess joined us as Manager in 2025. After previously working as a care home manager, she returns following a short break to welcome her daughter, bringing renewed enthusiasm and a genuine joy for care.

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