The Hall Residential Care Home

Chestnut Street, Thornton Le Dale, Pickering YO18 7RR
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9.8 41 Reviews
  • The Hall Residential Care Home, Pickering
The Hall is a true home from home, lifelong, care environment providing five-star comfort and security within a beautiful historic building.

Having been lovingly restored, The Hall offers the very best facilities in the region for truly lifelong care. The addition of nine brand new rooms reflects a dedication to providing a luxurious lifestyle choice.

Located in the picturesque village of Thornton-Le-Dale, there are now 47 stunning rooms, including flats which are ideally suited to married couples or siblings wishing to live together. Each room has an en-suite bath or full shower room, has been beautifully designed by a local interior designer and has spectacular views of the surrounding countryside and wildlife.

The expert team at The Hall is dedicated to improving and maintaining quality of life for all its residents. The enthusiastic activities co-ordinator provides a variety of person-centred care activities based on individuals’ needs and wishes to allow everyone to lead an active life, creating a vibrant environment and generating fun and conversation.

The home provides 24-hour care and support, and respite services and a full calendar of activities and entertainment.

Delicious, home cooked food is created by the home's award-winning chef. The home has extensive grounds and gardens with stunning views.

Affordable weekly fees and provided by The Hall which boasts a brand-new hairdressing salon.

Adding another dimension to the care home is The Hall’s Day Care Centre. This provides excellent facilities for the elderly and includes regular and varied events in a warm and welcoming environment!
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Care Provided by The Hall Residential Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 54 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1100 – £1600

These prices are only a guideline, please contact The Hall Residential Care Home to find out the exact price for your requirements.

Contact The Hall Residential Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact The Hall Residential Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Jess Door (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 55+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (50)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (50)
  • Couples/Companion Rooms with Ensuite Wet Room (2)

The Hall Residential Care Home Reviews (41)

9.8

The Hall Residential Care Home has a Review Score of 9.8 (9.784) out of 10, based on 17 reviews in the last 2 years.
Over all time The Hall Residential Care Home has 41 reviews.

Overall Experience
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Date Published
  • 41
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Reviewer Connection to The Hall Residential Care Home
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  • 1
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Total of 41, showing 1-20
Review from C B (Daughter of Resident) published on 26 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very pleased with the support and friendly staff plenty of activities for them to try which are fun to go to
well run and always keep me informed mum is being well cared for.the Hall and is improving all the time.
Reply from Sandra Hustwick, Director of Quality at The Hall Residential Care HomeThank you for your positive review. It is good to hear that your Mum is settled at the home and enjoys the activities.
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Review from Emma B (Granddaughter of Resident) published on 26 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care home is beautiful from the decor to the gardens. The rooms are bright and the residents well cared for. There are lots of activities to do including hair, manicures and seasonal fun from Valentine's Day to pancakes and more.
Reply from Sandra Hustwick, Director of Quality at The Hall Residential Care HomeThank you for writing such a positive review for The Hall Care Home. I will make sure your comments are passed on to the staff and Home Manager.
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Review from Jen S (Relative of Resident) published on 26 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can't recommend The Hall Residential Care Home highly enough. The care and compassion shown by every member of staff is outstanding. They truly take the time to get to know each resident as an individual, treating them with dignity, warmth and genuine kindness. Nothing ever feels rushed, and families
are always made to feel welcome and reassured.
The food is excellent, with a lovely variety of home-cooked meals that are both nutritious and beautifully presented. Mealtimes are clearly an important and enjoyable part of the day.
There is also a wide range of activities on offer from Stephanie & Alison, ensuring residents remain engaged, stimulated and socially connected, whatever their interests or abilities.
Set in beautiful surroundings, the home has a calm, welcoming atmosphere that really does feel like home. The combination of dedicated staff, quality care and a stunning setting makes The Hall a very special place.
Reply from Sandra Hustwick, Director of Quality at The Hall Residential Care HomeThank you for your kind words. I will make sure this is passed on to the staff. They will be motivated by your comments and do appreciate feedback.
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Review from Jack B (Grandson of Resident) published on 26 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff here are lovely and attentive. I have peace of mind knowing that my grandad is in safe hands. They have lots of great activities to ensure that each day is different, and grandad often talks about when they've had singers and musicians in to perform, or if there's a day out he's looking forward
to.
Reply from Sandra Hustwick, Director of Quality at The Hall Residential Care HomeThank you for taking the time to write such a positive review. The staff at the home really appreciate your comments. I am so pleased that your Grandad is happy at The Hall.
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Review from M B (Son-in-law of Resident) published on 10 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother in law has been in the hall for around 6 months now and has flourished since she moved in. The staff take excellent care of her, she presents as clean and well fed and seems a lot calmer and more relaxed. Staff have a good repartee with her, sharing humour which my mother in law has always
appreciated.
The home is clean, the food is good and the care provided by the staff is excellent. I do speak with a professional eye, I am a nurse and my role was part quality audit of care, and even though I visit in the role of son in law, I do observe and see excellent practices by the whole team.
Reply from Sandra Hustwick, Director of Quality at The Hall Residential Care HomeThank you for taking the time to write a review for the Hall. It's good to hear that your Mother in law has settled well. I know the staff will really appreciate your feedback.
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Review from Jayne H (Daughter of Resident) published on 3 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff are friendly and nothing is too much trouble. Rooms are spacious with beautiful views, meals are restaurant quality cooked from scratch. Dad settled in remarkably quickly and said he should have done it years ago. Activities are numerous and exceptionally well run. Does not smell like a care home.
Interior decor is sumptious and well maintained. Staff made the transition easy for both dad and the family, catering for all our needs and outstanding reassurance. Peace of mind and dads well being, safety and care are of upmost important to both staff and family. Dads clothing is cared for by staff and cleaned to a very high standard. Full praise to this exceptional Care Home.
Reply from Sandra Hustwick, Director of Quality at The Hall Residential Care HomeThank you for taking the time to write such a positive review for the Hall. I am so pleased that your father has settled in. The staff will really appreciate your kind words.
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Review from D Y (Daughter of Resident) published on 30 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Fabulous place to live my mum is happy well supported by all the care staff who go above and beyond to help. Also the allied staff from laundry to catering are exceptional. Great communication and i love the protected meal time so the residents are all helped with meals.
Reply from Sandra Hustwick, Director of Quality at The Hall Residential Care HomeThank you for taking the time to write such a positive review. The staff will appreciate your kind words. Its great to hear that your mum is happy at the Hall.
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Review from I B (Son of Resident) published on 3 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
A real home from home. The residents are treated with so much care and attention. The staff are amazing, so patient and understanding and nothing is ever a problem.
The surroundings are all very calm and peaceful. The rooms are homely and cosy.
This is the perfect place for respite care and it provides
total peace of mind to family and relatives that your loved one is being properly cared for and looked after.
The daily activities are so varied and cater for everybody. It's a really inclusive place.
Thank you to all the wonderful staff, you are doing an amazing job.
Reply from Sandra Hustwick, Director of Quality at The Hall Residential Care HomeThank you for taking the time to write such a lovely for The Hall. I will make sure your positive feedback is shared with the Manager and the team.
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Review from Julie L (Daughter of Resident) published on 27 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Hall is a very friendly place. There are activities for the residents every day.
The home is in a lovely setting with well looked after gardens
The staff are lovely, they go out of their way to help and look after the residents.
My mum feels at home
Reply from Sandra Hustwick, Director of Quality at The Hall Residential Care HomeThank you for taking the time to write such a positive review. I will pass on your kind words to the staff and the Home Manager.
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Review from Kate J (Daughter-in-law of Resident) published on 13 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father in law is a resident of the Hall Care Home. It is a beautiful home in stunning grounds.


The staff are fantastic and really care about the residents., nothing is too much trouble for them. They always make you feel welcome and take the time to have a chat. The entertainment team are great

and do lots of interesting activities ranging from chair yoga to prize bingo and lots more.


All in all this is a very friendly care home where the residents are treated like family.

Reply from Sandra Hustwick, Director of Quality at The Hall Residential Care HomeThank you for taking the time to write your review. The home manager and the team will really appreciate your kind words.
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Review from B J (Son of Resident) published on 2 May 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother and father have both been at The Hall, lovely care home, most of the carers have a smile on their faces and are chirpy. I think that is a plus for the residents. Food looks good and the entertainment is good.
Reply from Sandra Hustwick, Director of Quality at The Hall Residential Care HomeThank you for taking the time write a review for The Hall. The care staff will love to hear that they make such a positive difference.
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Review from J B (Granddaughter of Resident) published on 23 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Hall offers great activities for their residents. Today I attended the Coffee Morning, the residents had made biscuits and there were lovely cakes on offer too.
The was live music and lots of people enjoying it and singing along in the garden room.
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Review from Samantha F (Granddaughter of Resident) published on 26 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
All staff are super friendly and professional, nothing is too much trouble. The staff have made my Grandma truly welcome and have supported her transition superbly. My family and I have been well supported too, as it is a difficult time for all of us. My Grandma's room is beautiful, the care home is
clean and the food is amazing, according to Grandma! The vast amount of activities have really helped my Grandma settle in and I can honestly say Grandma has done more there in three months than she has in years. Grandma has made some lovely new friends in the care home and it is so nice to see her sitting and laughing with them. I simply cannot speak highly enough of The Hall, it is a truly outstanding care home.
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Review from J W (Daughter of Resident) published on 19 September 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum came here for respite and she has been very happy with all the care and attention given to her. The activities that are available are wonderfully organised and she thoroughly enjoys them. All the staff are so kind. Thank you to the hall staff for their help.
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Review from M S (Son of Resident) published on 19 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum is very happy at The Hall. Plenty of activities for the residents. The staff are very helpful. I am pleased that she is in good hands. The location is fantastic, the grounds are beautiful and the residents can enjoy them especially during good weather. The activities are good and they try and
involve residents' families. The fun days are good and raise money for charities and are very stimulating for the residents. Thornton le Dale is a lovely area and the staff often take residents out to enjoy the area. Facilities are good at The Hall, good outdoor area, nice lounges and a nice orangery. The bedrooms are so comfortable and cosy. Communication with the staff is good, if my Mum needs anything they will speak to me. Thank you The Hall.
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Review from T G (Daughter of Resident) published on 10 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Hall is a fantastic home. The staff are extremely friendly and committed to caring for all their residents.
Mum loves the varied and fun activities and always has a big smile on her face. The staff work very hard to keep everyone entertained and engaged.
Social media posts help to keep me very
well informed of what's going on. I love the photos.
The food and standard of cleaning is exceptional. I can't recommend it more highly.
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Review from M C (Grandson of Resident) published on 6 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I'm writing again to give another review on the fantastic care my grandmother has been receiving whilst at the hall care home situated in the picturesque Thornton le-dale. Today I would like to personally thank two staff members in particular who provide exceptional care ranging from very pleasant trips
out for my nan and are very kind and supportive. Thank you to everyone who takes care of Nanna. You all deserve so much praise. Thanks.
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Review from Matt G (Son of Resident) published on 27 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The level of care given to my mum in her final few weeks was exemplary. They treated her with dignity and like a human being, which in her hospital stay before was not the case. Lovely quiet location, with plenty of outside light. The lounge attached to her room was great for younger family members
to be while visiting.
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Review from Sally S (Daughter of Resident) published on 1 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All members of The Hall Residential Care Home team provide care of the highest standard at all times. It certainly was our lucky day when Dad ended up there after a fall. His final months were spent with people who showed him love, compassion and respect. He seemed to relish life once more with the
constant companionship and he truly blossomed. He was encouraged to take part in numerous activities, which he not only loved but also had a real positive effect on his dementia.
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Review from H H (Daughter of Resident) published on 26 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Everyone very helpful and caring, dad really made to feel at home, he's always encouraged to join in and does if not asleep as that's what he does best. He especially enjoys the school children coming he connects with one in general.
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Current Review Score: 9.8 (9.784)

Overview of Review Score

The Review Score of 9.8 (9.784) out of 10 for The Hall Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.859 for The Hall Residential Care Home is calculated as follows: ( (171 Excellents x 5) + (28 Goods x 4) ) ÷ 199 Ratings = 4.859
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.925 Points relating to the number of positive Reviews for The Hall Residential Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.925
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 54 registered maximum number of service users is 10.8, which has been reached with 17 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

5 Bed Vacancies

Posted: 23 Feb 2026

Ensuite room

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Awards / Recognitions (0)

Meet the Team (1)

Jess

Jess Door

Job Title: Manager Joined: 2025

Jess joined us as Manager in 2025. After previously working as a care home manager, she returns following a short break to welcome her daughter, bringing renewed enthusiasm and a genuine joy for care.

Frequently Asked Questions about The Hall Residential Care Home

What types of Care is The Hall Residential Care Home registered for?

Older Person Care, Dementia & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does The Hall Residential Care Home have?

There are 50 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at The Hall Residential Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is The Hall Residential Care Home to the centre of Pickering?

2.7 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Hall Residential Care Home to verify any information. View our terms and conditions. The Hall Residential Care Home has an Enhanced Service - more info.