Care Homes Owned by The Park Lane Healthcare Group Ltd

My mother has settled in extremely quickly, and this has been facilitated by the kind and professional attitude of all the staff, who are unfailing polite and helpful. I have been very happy with the opportunities on offer, as well as the catering - mum has gained weight and as a consequence appears much healthier.

Mum is very happy here - she has made new friends and speaks positively about what she has been doing.

Mum seems settled here and I have no concerns about her care, she's enjoying the food.

Mum (Andrea) was admitted following a severe stroke & a period in hospital. She was severely disabled by the stroke & largely bed bound. Mum's care was very good - she was always clean, well dressed and very regularly turned to make her comfortable While she was never happy with her situation we felt she was well cared for. Any issues brought to light were dealt with promptly.

Our sister spent her last few weeks on end of life care in Moorgate Lodge. She passed away peacefully on 12 August 2026 in a comfortable, airy room and couldn't have been better cared for. One particular thing we noticed was the softness of the sheets which added to our sister's comfort. That might seem like a small thing but so thoughtful and important. The staff were very caring and attended to her needs constantly. We were not short of offers of hot drinks. We would like to give a special mention to Catherine who answered my questions fully and with consideration, and also to the Staff Nurse (sorry, I didn't get her name) on duty on the evening and night of August 12, who also spoke to me with consideration. She was there with a big hug for my brother when he went after our sister's passing. I would recommend Moorgate Lodge to anyone looking for the best care for their loved ones.

The home never smells, every resident is spotless, meals are great and while this may seem like a basic thing it's actually not when you go to see other care facilities.

Leanne and her team do an amazing job. I can't recommend this home enough, it really does deserve all the recognition and awards!

I honestly can't believe the difference in my mum since she moved to Moorgate Hollow Care Home. The change has been so positive. She is much more active, happier, interacting with other residents, and has even lost weight, which has really benefited her health and wellbeing.

The staff are absolutely amazing. Nothing is ever too much trouble, and it's clear they genuinely care about every resident. They work incredibly hard to make sure everyone is stimulated, engaged and treated with kindness, dignity and respect.

Knowing that my mum is safe, happy and so well cared for gives our whole family real peace of mind. I can't thank the team enough for everything they do. I would highly recommend Moorgate Hollow Care Home to anyone looking for outstanding care for a loved one.

I came to a meeting about changes and improvements to communal areas of the home. The manager explained things thoroughly and clearly, including health and safety procedures which will be in place during the work. I have visited many homes and I am continuously impressed by the staff and the quality of care given to my brother, and also to the standard of decoration and communal facilities in the home. Far better than most.

Brilliant, brilliant, brilliant! I cannot praise the staff at Moorgate Hollow enough! My mum has only been a resident a few months but from the moment I walked in, I felt such relief as I knew within seconds that she would be well cared for and I would not be spending my days worrying about whether she was happy and safe. Since she has been there, she has been on trips out, including the seaside this week, and has even been out on a one-to-one basis with the manager. There are so many activities for residents within a homely environment which is exceptionally clean and welcoming. My mother has put on weight and is no longer showing signs of agitation, which she previously exhibited. Moorgate Hollow has given me peace of mind and has given my mum a place where she is respected and treated as an individual. I cannot praise the manager and staff enough.

My aunt is a resident in the Hall carehome in thornton le dale, it is one of the best facilities I have been to.The staff are so caring, the residents have a full calender of events every week,from school children visiting, to having animals visit for petting, outings, art, baking and many more activities, the residents have lovely rooms, and lovely communal areas. The staff from reception, to the service givers,and cleaners and cooks are all very happy and obliging,ways pleasant! . We always look forward to visiting. A truly lovely place

Thank you to all the staff

when my mum first came into magnolia she was very aprehensive, but the staff soon got to know her and her needs were instantly met She felt extremely safe and i was assured she will be well cared for and she is. The management reception and staff are amazing, Compassionate and give a friendly approachable persona, my mum feels like she's at home. The entertainment management are second to non making sure all residents have fun daily.

Although my mum's stay in Moorgate Lodge unfortunately lasted less than 3 weeks, the care and compassion afforded to her by all the members of staff was wonderful. The care manager operates an open-door policy, which we found reassuring. From day 1, she ensured mum's wishes were adhered to. All she required was to be kept 'clean, comfortable and quiet, and she was. The members of staff were always on hand with offers of tea and coffee, and even the occasional hug when required! Thank you all

My Mum moved into The Hall recently. Moving into a care setting from her own home was difficult for her but all the staff have been incredibly friendly and supportive during the transition process. Mum is enjoying the range of activities available. She is also enjoying the food. The staff are extremely professional and seem to be very knowledgeable and have intervened very promptly when my Mum was unwell getting the GP to see her very quickly. Overall the difficult transition into residential care has been relatively smooth and I have confidence in the team's ability to provide good care for my Mum.

Due to a broken arm, I had to source respite care for my mother whilst preparing her to go home. I found Croston Park the most suitable for her after visiting a couple of others in the local area. I found from my first appointment with them a very friendly and caring atmosphere, staff who go above and beyond for each resident. Any challenges that I had regarding my mother during her stay, were quickly communicated to me and at no stage did I feel like I had to drop everything and go and resolve, this was a massive weight off my shoulders and the care home allowed me the time to source the aftercare in the correct manner. Up to the point of me taking her back home, I simply, cannot fault Croston Park. Thank you to all members of staff for your efforts, it is greatly appreciated.

Our lives changed suddenly 10 weeks ago when my brother died. He was mum's full time carer so I was thrown into organising a funeral, looking after mum, and sorting a new care situation for her (I live 3hrs away). I found The Hall, and thank god I did. From my first phone call I knew this was the place for mum. They gave me the best support whilst negotiating a place and helped every step of the way (and it was not easy). Mum has settled quickly due to the fantastic, caring staff and is as happy as she can be. I know she is safe and well looked after. Truely amazing.

She has become very settled and happy to be there . In turn my wife is also reassured because her mum is safe and cared for. Every member of staff is kind and helpful. When we drop off and pick up they are always happy to see us and have a friendly chat. She is very well looked after and is encouraged to do things for herself with a little help. It is a really great place.

Mum has been at Moorgate Hollow for a number of years now and we can honestly say we couldn't have chosen a better home for her. The whole team are exceptional. Everyone is supportive, caring and understanding of mum's needs. Communication is of high importance and we feel totally reassured and have the peace of mind, knowing that mum is in such good hands. Moorgate Hollow is run by an excellent, hard working manager, who leads by example and has such high standards, ensuring the residents receive the highest quality care. The home has a brilliant atmosphere, always clean and tidy and well maintained. We would definitely recommend Moorgate Hollow

I am very impressed with everything Thant I see from the cleanliness of all areas and the rooms are lovely

Having visited my friends mother on several occasions. She seems to have settled in very quickly I feel this due to the friendly and warm environment that you get when you first walk through the door. Staff are so friendly nothing is too much trouble

Knowing that Mum is cared for by people who genuinely care about her wellbeing brings immense peace of mind. Moorgate Hollow is outstanding and I couldn't be more thankful for everything the manager and her team do every single day.