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Care Homes Owned by The Park Lane Healthcare Group Ltd in East Riding of Yorkshire

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Only the locations & reviews in East Riding of Yorkshire for The Park Lane Healthcare Group Ltd are being shown.

The Park Lane Healthcare Group Ltd Locations in East Riding of Yorkshire (1)

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1 Care Home owned by The Park Lane Healthcare Group Ltd in East Riding of Yorkshire

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Magnolia House
42 Hull Road, Cottingham HU16 4PX
"when my mum first came into magnolia she was very aprehensive, but the staff soon got to know her and her needs were instantly met She felt..."Read all 124 reviews

from £995 / week96 Rooms

Location Type: Care Home

Magnolia House, in the leafy suburb of Cottingham, is a wonderful, residential home for the elderly offering exceptional respite and day care services. A recent resident led refurbishment has given... Read more

  • Older Person Care
  • Younger Adult Care
  • Respite Care
  • Permanent Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • Dementia Nursing Care

The Park Lane Healthcare Group Ltd Reviews in East Riding of Yorkshire (124)

9.9

The Park Lane Healthcare Group Ltd has a Group Review Score of 9.9 (9.852) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to The Park Lane Healthcare Group Ltd must have a Review Score.

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Showing 124 reviews matching selected criteria
Review of Magnolia House from Pennie S (Daughter of Resident) published on 9 July 2026 Submitted via Postal Card
Overall Experience

when my mum first came into magnolia she was very aprehensive, but the staff soon got to know her and her needs were instantly met She felt extremely safe and i was assured she will be well cared for and she is. The management reception and staff are amazing, Compassionate and give a friendly approachable persona, my mum feels like she's at home. The entertainment management are second to non making sure all residents have fun daily.

Reply from Claire Lane, Hospitality and Marketing Manager at Magnolia House

I'm so pleased to hear that your mum enjoys living at Magnolia House. She is such a lovely lady and always joins in with the activities.

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Review of Magnolia House from Ian R (Son-in-law of Resident) published on 3 June 2026 Submitted via Website
Overall Experience
My mum in law has been living in Magnolia House for 6 months now

She has become very settled and happy to be there . In turn my wife is also reassured because her mum is safe and cared for. Every member of staff is kind and helpful. When we drop off and pick up they are always happy to see us and have a friendly chat. She is very well looked after and is encouraged to do things for herself with a little help. It is a really great place.

Reply from Claire Lane, Marketing Manager at Magnolia House

Thank you for such a lovely review, I will pass your comments onto the staff.

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Review of Magnolia House from Margaret R (Friend of Resident) published on 2 June 2026 Submitted via Website
Overall Experience
I visit my friend every week and always I am greeted with smiles and asking of my health. I am happy to join in with the activities and have become friends with many of the other residents. Everything is always clean and welcoming and all the staff are very friendly.

I am very impressed with everything Thant I see from the cleanliness of all areas and the rooms are lovely

Reply from Claire Lane, Marketing Manger at Magnolia House

Thank you for your kind comments, we are pleased that you stay and join in with activities and be part of our community.

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Review of Magnolia House from Y D (Friend of Resident) published on 2 June 2026 Submitted via Website
Overall Experience

Having visited my friends mother on several occasions. She seems to have settled in very quickly I feel this due to the friendly and warm environment that you get when you first walk through the door. Staff are so friendly nothing is too much trouble

Reply from Claire Lane, Marketing Manager at Magnolia House

Thank you for your kind review. We are delighted to hear that your friend's mother has settled in so well and that you have found the home to be warm and welcoming.

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Review of Magnolia House from Deborah B (Daughter of Resident) published on 13 May 2026 Submitted via Postal Card
Overall Experience
There is an excellent level of care from all staff. They all know my mum and treat her with kindness, respect and patience. They go the extra mile to help her and keep her comfortable. She is proud to call Magnolia House 'home'.
Family and friends are all made to feel welcome and senior staff are always approachable, friendly and helpful.

Sympathetic refurbishments and decorations are smart and welcoming.

Reply from Sandra Hustwick, Director of Quality at Magnolia House

Thank you for taking the time to write a review for Magnolia House. It's great to hear that you Mum is happy here and I am sure the staff will be pleased to hear your kind comments.

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Review of Magnolia House from Paul H (Son of Resident) published on 13 May 2026 Submitted via Postal Card
Overall Experience
Since our mother became a resident at Magnolia House she was immediately comfortable. The staff and facilities are superb. They are very patient and caring. Nothing is a problem.

For Mum, she calls Magnolia House 'home'!!

Reply from Sandra Hustwick, Director of Quality at Magnolia House

Thank you for writing a positive review for Magnolia House. The manager and staff always like to hear that they are doing such a good job.

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Review of Magnolia House from E S (Granddaughter of Resident) published on 27 April 2026 Submitted via Website
Overall Experience

Grandma seems to have found a new lease on life since moving into Magnolia House. Staff are always friendly and treat the residents with respect and dignity, conditions are clean and well maintained. Plenty of activities to keep residents entertained.

Reply from Sandra Hustwick, Director of Quality at Magnolia House

Thank you for your review for Magnolia House. I am so pleased that your Grandma is enjoying her time there. There is always such a lively atmosphere in the home and this is definitely down to the staff team.

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Review of Magnolia House from Bridgette J (Daughter of Resident) published on 13 April 2026 Submitted via Website
Overall Experience

We looked around several care homes before choosing Magnolia House. It wasn't the poshest we visited but we liked the way the staff interacted with the residents & we weren't disappointed, they were lovely and really cared for him. His main issue was lack of mobility along with a host of different illness'. He liked having an en-suite room with his own TV & that he had good internet connection for his iPad. He appreciated the choice of eating in his room or being taken into the conservatory to enjoy the traditional meals they provided especially the fruit crumble and custard! He joined in activities & interacted with other residents whilst looking out into the beautiful garden. Sadly after a few months his health deteriorated, we were so pleased to follow his wishes and he remained in Magnolia, the staff not only cared for Dad but the rest of us as we continued to visit him in the last days. Thanks to everyone involved in his care at Magnolia house Dad was able to have a good death

Reply from Sandra Hustwick, Director of Quality at Magnolia House

Thank you for writing a review for Magnolia House. It's good to hear that you recognised and appreciated the great care team at the home.

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Review of Magnolia House from Claire R (Daughter of Resident) published on 8 April 2026 Submitted via Website
Overall Experience

At the beginning of December 2025 my Mum moved into Magnolia House after a long stay in hospital. We were greeted with a friendly welcome and the most important thing, a cuppa. That warmth and care has continued, and is consistent. Mum arrived weak, poorly and confused. She now has a lot of her old self back. They are exceptional. Nothing is too much trouble. Every single person there is always happy to help, have conversation and some fun with Mum. Her room is lovely and it is kept spotless, as is the whole place. Mum too is clean and tidy. She has a weekly blow dry in the hair salon. Her laundry is done every day and is put away tidily for her. There is good variety of food, weekly menu news and it always looks appetizing. The garden is beautiful and well kept. The residents were out planting in the sunshine this week. There are daily inclusive, engaging activities and residents are encouraged to take part. Mum feels reassured and safe there. Thank you all.

Reply from Sandra Hustwick, Director of Quality at Magnolia House

Thank you for taking the time to write such a lovely review for Magnolia House. Its good to hear that your Mum has settled so well and I know the staff will appreciate reading this.

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Review of Magnolia House from Rose S (Granddaughter of Resident) published on 2 April 2026 Submitted via Website
Overall Experience

I cannot speak highly enough of the care my Grandma receives. The staff are kind, patient, and truly compassionate, always placing her individual needs at the centre of everything they do. The care provided is excellent and tailored to her preferences, which has greatly improved her comfort and wellbeing.

There is a fantastic range of activities that keep residents engaged and stimulated, and my Grandma really enjoys taking part despite living with dementia this has never hindered her been involved . Communication with family is also outstanding, with regular updates that provide reassurance and peace of mind.

The home is proactive in carrying out medication reviews and regularly updates her care plan to reflect her changing needs. Overall, it offers a safe, supportive, and respectful environment. I would highly recommend it to anyone seeking high-quality, person-centred care. Thankyou to all the staff , and everything you do 365 days a year!

Reply from Sandra Hustwick, Director of Quality at Magnolia House

Thank you for writing such a lovely review for Magnolia House Care Home. I am so pleased that your Grandma is happy at the home and I will pass your comments on the staff and Home Manager. They will be so pleased to read this.

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Review of Magnolia House from Julie G (Daughter of Resident) published on 16 March 2026 Submitted via Website
Overall Experience

My Mum has just completed a three week post-op respite stay at Magnolia House and the care she has received has been outstanding in every way. This is the second time a member of our family has been cared for by the wonderful team here and after many years since we last visited it was wonderful to see their exemplary standards of care are just the same, if not better. From the moment Mum arrived she was treated with kindness, compassion, and respect from every member of the team without exception, as were we. The home is spotlessly clean, warm and welcoming with a true family feel and as a result Mum settled very quickly. Delicious food, engaging activities, peaceful strolls around the beautiful garden and a pamper in the hair salon were just some of the things she enjoyed during her stay. After a 10/10 stay Mum is on her way to a full recovery and this is thanks to everyone at Magnolia House. She will miss you all. Thank you so much.

Reply from Sandra Hustwick, Director of Quality at Magnolia House

Thank you for taking the time to write such a positive review for Magnolia House. I am so pleased that your Mum had such a good stay at the home and hope she continues to recover well.

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Review of Magnolia House from Oban H (Daughter of Resident) published on 27 February 2026 Submitted via Postal Card
Overall Experience

A warm and friendly welcome awaits you at Magnolia House. It's like a home from home but better because everything is done for you. No washing, no cleaning and tasty food served every day, plus the carers really do care! After looking at many homes in the Hull area, Magnolia House instantly had the right feel. When you visit, it is always a hive of activity with residents always involved in various projects. Anything from crafting, to baking to live entertainment; for those who prefer a tranquil moment, there are quiet spaces to enjoy a cuppa. Their rooms are clean, comfortable and smell fresh, and you can bring pieces from home to help the space feel familiar. It really does provide my folks with the care they need. I would recommend Magnolia House to anyone making tough decisions for their loved ones.

Reply from Sandra Hustwick, Director of Quality at Magnolia House

Thank you for your detailed and positive review for Magnolia House. Your parents seem to be settling in really well.

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Review of Magnolia House from Carole H (Daughter of Resident) published on 23 February 2026 Submitted via Website
Overall Experience
Dad lived in Magnolia house nearly two years until he passed away.Thank you to each and everyone of the staff at Magnolia house who were involved in every part of dads care. Magnolia house was always clean and welcoming. Staff always cheerful and helpful and Magnolia has a happy homely atmosphere.

Dad was always respected, involved and treated as an individual. He was informed of the weekly/daily/outings and activities. The activities are very varied and fun and many different choices for residents to enjoy. When dad became more frail the Senior carers were thorough to ensure dad was pain free and comfortable liaising with the GP and the teams involved in his care. Our mother was also a resident for 10 years after being diagnosed with Alzheimer's. The staff showed great understanding of this disease and gave kind patience and compassionate care.

Reply from Sandra Hustwick, Director of Quality at Magnolia House

Thank you for writing such a lovely review for Magnolia House. I will make sure that your comments are passed on to the staff who cared for your father.

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Review of Magnolia House from M E (Daughter of Resident) published on 4 February 2026 Submitted via Website
Overall Experience
My mum spent almost 2 years at Magnolia House until her passing this month.
The staff are so friendly and helpful towards the residents and visitors, nothing is too much trouble. We visited all times of day and night and the care and professionalism never changed.
The building is always clean and tidy, and the grounds are fabulous in the Summertime.
There's always something going on and the activities cater for all needs. We especially liked the Summer Fayre. My mum loved the visits from Lady the therapy dog.

I would not hesitate recommending this care home to anyone.

Reply from Sandra Hustwick, Director of Quality at Magnolia House

Thank you for taking the time to write such lovely review for Magnolia House at what must be a very difficult time. I know the staff and Home Manager will really appreciate your kind words.

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Review of Magnolia House from Susan T (Sister of Resident) published on 29 January 2026 Submitted via Website
Overall Experience

I would like to say a big thank you to all the staff for taking such good care of my sister until her passing, she had all the care a resident would need from every staff member. I used to visit at different times of the day and on each visit the staff showed empathy and were always smiling, my sister was always clean and provided with everything she needed. I would recommend Magnolia House to anyone who requires total care.

Reply from Sandra Hustwick, Director of Quality at Magnolia House

Thank you for writing such a kind review at this, a difficult time. I will make sure your comments are shared with the Home Manager and the staff at the home.

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Review of Magnolia House from Roger B (Son of Resident) published on 12 December 2025 Submitted via Postal Card
Overall Experience

My mother came to Magnolia House for respite in 2021 after being in hospital having had a fall at home. She had just recently had a lovely 100th birthday. She was well looked after there, and I visited her weekly. She was gradually starting to loose her memory and then was moved to the Dementia side. At all times that she was at Magnolia House - until she passed away at the age of 104 she was well looked after by the very caring staff. I know the staff said she was a lovely lady. I noticed on my visits there that all the residents and my mother were being well looked after.

Reply from Sandra Hustwick, Director of Quality at Magnolia House

Thank you for taking the time to write a review for Magnolia House. I do know that staff thought a lot about your Mum and will appreciate your comments.

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Review of Magnolia House from Florence P (Sister of Resident) published on 31 October 2025 Submitted via Postal Card
Overall Experience

My brother has only been in a short while, but the staff are all friendly, always with a smile, he settled down quite quickly, and the home is always welcoming, and no odour.

Reply from Sandra Hustwick, Director of Quality at Magnolia House

Thank you for your positive review. I am so pleased that your brother is settling in at Magnolia House.

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Review of Magnolia House from Carol G (Wife of Resident) published on 13 October 2025 Submitted via Postal Card
Overall Experience

My husband received excellent care during his stay at Magnolia House. The staff were always helpful and compassionate despite some challenging behaviours and always friendly and informative to family members. When my husband's care became palliativ,e I knew that he needed to spend that time at Magnolia House, where he would be treated as a family member to the end of his life.

Reply from Sandra Hustwick, Director of Quality at Magnolia House

Thank you for taking the time to write such a lovely review. I will pass on your comments to the manager and staff.

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Review of Magnolia House from M N (Daughter of Resident) published on 15 September 2025 Submitted via Postal Card
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My mother is extremely well looked after when she goes in Magnolia House for respite, it is usually two/three times a year. I am grateful that I can get here in, as I feel I wouldn't be happy for her to go anywhere else. All the carers and staff are excellent. Nothing is too much trouble, and they make sure her needs are meet. Park Lane Healthcare should be proud of them.

I also took Mum to the tropical tiki party on Saturday and can I say the effort put into the afternoon by all was fantastic, great day for residents, caters, family and friends.

Reply from Sandra Hustwick, Director of Quality at Magnolia House

Thank you for taking the time to write such a positive review. It is motivating for the staff to hear that they are doing a good job. I am so pleased that your mother enjoys her respite stays so much.

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Review of Magnolia House from C S (Niece of Resident) published on 11 August 2025 Submitted via Website
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My aunt went into Magnolia House for 2 weeks respite care. Her room was immaculately clean, comfortable and well equipped. The staff were friendly, approachable and caring, and more importantly, there was always someone around to answer questions. If my aunt needs further care, I will not hesitate to go back to them.

Reply from Sandra Hustwick, Director of Quality at Magnolia House

Thank you for taking the time to review Magnolia House. It's lovely to hear that your Aunt had such a positive stay. I will pass on your kind words to the staff and the Home Manager.

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Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for The Park Lane Healthcare Group Ltd.

News (3) & Events (0)

News
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