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Care Home Owned by The Park Lane Healthcare Group Ltd in East Riding of Yorkshire

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9.8 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by The Park Lane Healthcare Group Ltd in East Riding of Yorkshire

Only the locations & reviews in East Riding of Yorkshire for The Park Lane Healthcare Group Ltd are showing below.

View the details of all 6 locations (with 392 reviews) owned by The Park Lane Healthcare Group Ltd

The Park Lane Healthcare Group Ltd Locations in East Riding of Yorkshire (1)

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1 Care Home owned by The Park Lane Healthcare Group Ltd in East Riding of Yorkshire
Magnolia House

42 Hull Road, Cottingham HU16 4PX 

9.9 109 reviews
"My mother is extremely well looked after when she goes in Magnolia House for respite, it is usually two/three times a year. I am grateful…"   Read all 109 reviews
Location Type Care Home

Magnolia House, in the leafy suburb of Cottingham, is a wonderful, residential home for the elderly offering exceptional respite and day care services. A recent resident led refurbishment has given the home a top-to-toe makeover including stylish… Read more about Magnolia House

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Younger Adults
  • Palliative Care
  • 96 Rooms from £995 / week

The Park Lane Healthcare Group Ltd Reviews in East Riding of Yorkshire (109)

9.8

The Park Lane Healthcare Group Ltd has a Group Review Score of 9.8 (9.801) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to The Park Lane Healthcare Group Ltd must have a Review Score.

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Review of

Magnolia House

from M N (Daughter of Resident) published on 15 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is extremely well looked after when she goes in Magnolia House for respite, it is usually two/three times a year. I am grateful that I can get here in, as I feel I wouldn't be happy for her to go anywhere else. All the carers and staff are excellent. Nothing is too much trouble, and they make
sure her needs are meet. Park Lane Healthcare should be proud of them.
I also took Mum to the tropical tiki party on Saturday and can I say the effort put into the afternoon by all was fantastic, great day for residents, caters, family and friends.
Reply from Sandra Hustwick, Director of Quality at Magnolia House

Thank you for taking the time to write such a positive review. It is motivating for the staff to hear that they are doing a good job. I am so pleased that your mother enjoys her respite stays so much.

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Review of

Magnolia House

from C S (Niece of Resident) published on 11 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt went into Magnolia House for 2 weeks respite care. Her room was immaculately clean, comfortable and well equipped. The staff were friendly, approachable and caring, and more importantly, there was always someone around to answer questions. If my aunt needs further care, I will not hesitate to
go back to them.
Reply from Sandra Hustwick, Director of Quality at Magnolia House

Thank you for taking the time to review Magnolia House. It's lovely to hear that your Aunt had such a positive stay. I will pass on your kind words to the staff and the Home Manager.

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Review of

Magnolia House

from Lisa G (Granddaughter of Resident) published on 3 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My grandma moved from another home which was vile and always crying terrible with their staff but on arrival to Magnolia House my gran was truly happy with the care she received and love the staff they was great with her they went above and beyond for both of us, the manager is amazing 5* from us. The
grounds are fab my grand loved them. I couldn't fault Magnolia House at all everything is catered for the residents and family. 5* Thank you.
Reply from Sandra Hustwick, Director of Quality at Magnolia House

Thank you for writing such a lovely review at such a difficult time. I am so pleased that your Grandma settled so well at Magnolia House. The staff will really appreciate feedback.

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Review of

Magnolia House

from Hazel C (Relative of Resident) published on 26 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have 2 relatives being cared for at Magnolia House. Staff and managers are warm and friendly. They have been professional, supportive and pragmatic in challenging situations. Home environments are clean and well maintained with a beautiful garden. There are a huge number of activities on offer and
many trips out and about. The residents are friendly and always say how much they enjoy living at Magnolia House.
Reply from Sandra Hustwick, Director of Quality at Magnolia House

Thank you for writing such a positive review. The staff and manager really appreciate hearing that they are making a difference.

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Review of

Magnolia House

from Baz W (Son-in-law of Resident) published on 2 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum, (in-law), passed away after spending only a few weeks in Magnolia House. I cannot praise the staff
highly enough.


She was given the best care available, nothing was ever too much trouble. We visited every day and were kept very well informed every day. No searching for a staff member,

they found us.


They treated her with kindness, respect and dignity throughout her stay, encouraging her when possible.


All the staff are always happy, polite and very helpful , an excellent team.


Thank you.

Reply from Claire Lane, Hospitality & Marketing Manager at Magnolia House

We are very sorry for the loss of your mother in law. Thank you for taking the time to leave us a review, I will pass your comments onto the staff.

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Review of

Magnolia House

from Jacqui Q (Daughter of Resident) published on 2 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
It's actually hard to put a date on this review as over the past years my mum has lived in Magnolia House she has been well cared for by very conscientious considerate staff. I found it difficult and still do that she had to move into the dementia ward agreed totally with the decision but feel personally
that she is drifting further away from reality. All the staff from the cleaners to the manager work extremely hard to provide a really good service to the residents including my mum. Just want to say thank you to them all
Reply from Claire Lane, Hospitality and Marketing Manager at Magnolia House

Thank you for taking the time to write a review. We will certainly pass on your appreciation to the staff

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Review of

Magnolia House

from Nicola R (Daughter of Resident) published on 16 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care provided at the home is excellent. All the staff are very attentive and treat the residents as though they are their own family. There are plenty of activities for the residents to take part in. It is also lovely to see the outside space looking vibrant with the plants and flowers.
Reply from Sandra Hustwick, Director of Quality at Magnolia House

Thank you for your kind words. The staff really appreciate such positive feedback.

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Review of

Magnolia House

from Ann W (Daughter of Resident) published on 13 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum arrived dirty and totally unhappy from Hull Royal. Within a few minutes she had been showered and offered something to eat and drink.
My husband, and I cannot thank the staff enough for all the kindness and patience that has been shown to her. We have all been made to feel welcome into a friendly
and homely environment.
I cannot recommend Magnolia House highly enough.
Thank you x
Reply from Sandra Hustwick, Director of Quality at Magnolia House

Thank you for your kind words. I will make sure that your review is shared with the manager and the team.

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Review of

Magnolia House

from Linda B (Niece of Resident) published on 13 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
All of the Team at Magnolia House are welcoming, attentive and cheerful, to both me as visitor, and my Uncle as a resident. The rooms and the communal areas are fantastic, with a variety of spaces to meet everyone's needs. The gardens are glorious and the Activities Team do a brilliant job of organising
events and excursions. The improvement in my Uncle's demeanour and wellbeing since he moved to Magnolia House is so noticeable, which makes us very happy. They review and accommodate his various needs brilliantly and keep family informed every step of the way, something with never happened at his previous care home. .
Reply from Sandra Hustwick, Director of Quality at Magnolia House

Thank you for taking the time to white a such a positive review. It means a lot to the team at Magnolia House.

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Review of

Magnolia House

from Rosie S (Granddaughter of Resident) published on 12 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Fantastic care and compassion shown at all times bu all staff. They have gone above and beyond since day one of Grandma going into the home. The activities are fabulous and are always keen to have family or friends involved if able. Grandma has been clean , tidy and very presentable since going into
their care and this was something that needed addressing prior to going into care. I feel fully informed of grandmas care and included/ involved in her care plan too. Thankyou for all you do and are doing for Grandma . As a family we feel absolutely assured she is received THE BEST care. Huge Thankyou to all the staff again . No thankyou will ever be enough for Grandmas safety along with the fantastic care she recieves
Reply from Sandra Hustwick, Director of Quality at Magnolia House

Thank you for taking the time to write a review and for your kind words. I will pass on your comments to the staff.

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Review of

Magnolia House

from N S (Relative of Resident) published on 12 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
All seems very homely, clean, staff are attentive, and my relative has been made to feel at home. Regular trips available as well as hairdressers etc. all very good. I am told the food is of good quality and the garden area is beautiful.
Reply from Sandra Hustwick, Director of Quality at Magnolia House

Thank you for your positive review. It is always motivating for the staff and manager to know that they are doing a great job.

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Review of

Magnolia House

from Kathy M (Daughter of Resident) published on 8 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff were excellent with my mothers care. Very attentive, caring and kind. Appropriate food and cleanliness was excellent. Her personal hygiene was excellent too. Her hair was attended to and a chiropodist when needed. She was comfortable and settled. She showed no sign of agitation or distress
which was proof of the good care she was given.
Reply from Sandra Hustwick, Director of Quality at Magnolia House

Thank you for your kind words. I know the staff will really appreciate you taking the time to write a review.

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Review of

Magnolia House

from D S (Son of Resident) published on 1 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum went into Magnolia House in Cottingham March 2025. The staff have been excellent with her as she didn't settle into residential care very easily. They calmed her down and ensured she was happy and content . Magnolia House have arranged excellent excursions and activities every day keeping my
mum occupied and content in her dementia world. Thank you Magnolia House
Reply from Sandra Hustwick, Director of Quality at Magnolia House

Thank you for taking the time to write such a lovely review. I will pass on your kind words to the staff who I know will appreciate this.

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Review of

Magnolia House

from C B (Son of Resident) published on 20 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was a resident in magnolia house for close to a year. I can honestly say the staff and home are of an exceptional standard. Even towards the end of our mums life we could come and go as we needed to, the carers popping in to ask if we needed anything, ensuring our mums comfort levels and
ensuring any questions we had got answered with the care and sensitivity required. Strangely now I have no requirement to visit I find I'm actually missing the home. The friendly staff saying hello with a genuine smile, I can only thank them from the bottom of my heart for all they have done
Reply from Sandra Hustwick, Director of Quality at Magnolia House

Thank you for taking the time to add a review for Magnolia House. Your words will be shared with the staff team who are always motivated to hear they are doing such a good job.

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Review of

Magnolia House

from Amanda N (Daughter of Resident) published on 20 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum moved into Magnolia House in May 2024. She loved the garden and enjoyed watching the ducks on the pond. All the staff were always helpful and answered any questions we had. The home is beautifully furnished and always looks clean and there is no smell like we experienced in another home. Towards
the end when my mum needed more care she changed rooms but the level of care didn't change if anything it actually got better. The staff supported us until the end there was no limits on the time we could spend with my mum and no question of how many of us could visit. The staff were with her when she passed away so she wasn't alone which gave us comfort as a family. Even after her death management continued to support us and helping us in any way they could
Reply from Sandra Hustwick, Director of Quality at Magnolia House

Thank you for your kind words and for taking time to submit a review for Magnolia House. I will make sure that this is shared with the staff and I know that they will appreciate this.

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Review of

Magnolia House

from Katie W (Daughter of Resident) published on 28 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
What a truly amazing home.
My father arrived from hospital in a terrible state but the staff were kind and considerate to him settling him in and cleaning him up. Feeding him throughout the day and some days going in every half an hour to give him drinks when he wasn't drinking enough. My mother joined
him in the same room a few weeks later.
The home is like no other, there is no smell! Beautiful plush carpets and modern dining areas with huge gardens.
Activities throughout the day and they spend a lot of time getting to know each resident individually.
All the staff are so happy and genuinely love caring for the elderly.
Nothing is too much trouble.
Food is very good.
Sadly my father passed away last month, a member of staff didn't leave our side while he took his last breaths.
I'm so relieved that my mum is safe, cared for and happy in there.
I would certainly go in there later in life if I needed care.
Reply from Sandra Hustwick, Director of Quality at Magnolia House

Thank you so much for taking the time to share your feedback on the care at Magnolia House. For us to know that your experience has been 5 star is incredibly important to us. I will be sure to share this with the team, and I know they will find it extremely motivational.

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Review of

Magnolia House

from G M (Niece of Resident) published on 24 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My auntie came to Magnolia for daycare once a week to start with, this service was reasonably priced. We then as a family increased it to two days a week due to the fact she enjoyed it so much. All the staff went above and beyond and made her feel at home straight away. My auntie made some amazing bonds
with care staff and other residents which she cherished. Staff were extremely attentive and nothing was ever too much. My auntie enjoyed all the activities especially bingo, and was always something to do!
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Review of

Magnolia House

from J W (Daughter of Resident) published on 28 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum lived at Magnolia House for 3 years, during all this time I have always felt confident that hr welfare has been the most important thing to everyone there, her every need attended to at all times. The family have always been consulted and kept informed of her needs and any changes. When mum became
very poorly at the end, the care and attention given to her and our family can only be described as exceptional.
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Review of

Magnolia House

from Stanley O (Husband of Resident) published on 22 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Knowing my dear wife is so well looked after allowed me to travel down south to my two daughters and spend 10 days with them over this Christmas. I had no worries to do this. I have always been allowed to go with them on any of the days out which are sometimes organised which of course is excellent!
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Review of

Magnolia House

from Debbie C (Daughter of Resident) published on 22 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers at Magnolia House are utterly superb. They are amazing, very caring, attentive and go that extra mile. Mum settled in immediately and has never been upset or wanted to leave. She has been taken out with my dad on a very special trip to Hornsea and also out for fish and chips. There are functions
held especially for the residents with singing, crafts and gardening. I cannot fault this home at all. Brilliant.
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