"Mum has been at Moorgate Hollow for a number of years now and we can honestly say we couldn't have chosen a better home for her. The whole…"
Read all 70 reviews
from £1,200 / week
24 Rooms
Location Type
Care Home
Moorgate Hollow is part of a care village and community atmosphere, where residents enjoy having their independence supported at the same time as having access to skilled and tailored personal ... Read more
Older Person CareYounger Adult CarePermanent CareRespite Care
"Carers and management take all the time needed to make mum feel safe and secure. They notice small changes in mum's abilities as her…"
Read all 56 reviews
from £1,200 / week
31 Rooms
Location Type
Care Home
Moorgate Croft is a thirty-one capacity care home able to take on both short and long-term care needs, making a positive contribution to community life with luxurious care for older and ... Read more
Older Person CareYounger Adult CarePermanent CareRespite Care
"My partner has been here since November 2025, he's really happy in here. Overall, I'm so grateful to all staff on his floor. I can go home…"
Read all 84 reviews
from £1,200 / week
56 Rooms
Location Type
Care Home
Moorgate Lodge is registered for fifty-six individuals, taking on both nursing and residential requirements within a comfortable facility where care is practised by an experienced and friendly ... Read more
Older Person CareYounger Adult CarePermanent CareRespite Care
Residential Care
Nursing Care
Dementia Residential Care
Dementia Nursing Care
The Park Lane Healthcare Group Ltd Reviews in South Yorkshire (210)
9.8
The Park Lane Healthcare Group Ltd has a Group Review Score of 9.8 (9.846) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to The Park Lane Healthcare Group Ltd must have a Review Score.
Overall Experience
173
34
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1
Date Published
210
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Reviewer Connection to The Park Lane Healthcare Group Ltd
from Carole W (Daughter of Resident) published on 2 June 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
Mum has been at Moorgate Hollow for a number of years now and we can honestly say we couldn't have chosen a better home for her. The whole team are exceptional. Everyone is supportive, caring and understanding of mum's needs. Communication is of high importance and we feel totally reassured and have
the peace of mind, knowing that mum is in such good hands. Moorgate Hollow is run by an excellent, hard working manager, who leads by example and has such high standards, ensuring the residents receive the highest quality care. The home has a brilliant atmosphere, always clean and tidy and well maintained. We would definitely recommend Moorgate Hollow
Reply from Claire Lane, Marketing manager at Moorgate HollowThank you for your kind comments. I will make sure that they are passed onto the manager and staff.
from J F (Daughter of Resident) published on 26 May 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
I am incredibly grateful for the exceptional care my mum receives at Moorgate Hollow. The staff are consistently kind, patient and attentive, creating a safe and genuinely caring environment for her every day.
I want to especially praise the manager, whose dedication and compassion set the tone for
the whole home. When Mum was recently admitted to hospital, the manager went above and beyond in every possible way - supporting Mum, staying closely involved in her care and keeping me informed. At a time that was incredibly stressful, their support made an enormous difference.
Knowing that Mum is cared for by people who genuinely care about her wellbeing brings immense peace of mind. Moorgate Hollow is outstanding and I couldn't be more thankful for everything the manager and her team do every single day.
Reply from Sandra Hustwick, Director of Quality at Moorgate HollowThank you for writing such a positive review for Moorgate Hollow. I am so pleased that your mum is settled at the home. The staff really appreciate hearing that they are doing such a good job.
from M G (Daughter of Resident) published on 26 May 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
Moorgate Hollow is a wonderful place and Mum has been happy since she became a resident three years ago. As you enter the home, ALL the staff are friendly and welcoming. They are genuine, caring, respectful, kind and empathetic. Mum was taken to hospital with a chest infection. The reassuring, clear
communication from the manager was impeccable. Mum was visited by staff whilst in hospital because they cared about her health and well-being. She loved seeing their familiar faces as hospitals can be distressing environments for a dementia patient. The Manager is incredible. It is clear that she has a dedicated and compassionate leadership style which has created a warm and welcoming environment for residents, their families and staff. She has redesigned many areas of the home, creating cohesive multifunctional spaces. Mum feel safe, enjoys the varied activities, themed musical events in the Nightingale bar (whilst drinking a malibu) days out, the in-house hair salon and the good food.
Reply from Sandra Hustwick, Director of Quality at Moorgate HollowThank you for writing a review for Moorgate Hollow. The staff and manager will really appreciate your lovely feedback.
from C B (Daughter of Resident) published on 26 May 2026
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
Carers and management take all the time needed to make mum feel safe and secure. They notice small changes in mum's abilities as her illness progresses, and implement strategies to assist her more as needed. When a hospital appointment was organised, the staff didn't hesitate to arrange transport etc
so everything could run smoothly. Thank you.
Reply from Sandra Hustwick, Director of Quality at Moorgate CroftThank you for taking the time to write a review for Moorgate Croft. The Manager and staff appreciate hearing that they are doing a great job.
from Steve W (Son-in-law of Resident) published on 28 April 2026
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
Always made welcome when we visit, staff are lovely and professional. Meg loves it at Moorgate Croft and we are so glad she has settled. Her quality of life is so much better than she had living on her own.
Reply from Sandra Hustwick, Director of Quality at Moorgate CroftThank you for taking the time to write a review for Moorgate Croft.
from Pam W (Daughter of Resident) published on 27 April 2026
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
From the day mum arrived at Morrgate Croft the staff have been welcoming, helpful and caring. Nothing is too much trouble and they are a happy and friendly group of carers. Mum settled in quickly and loves it! She loves all the activities, has made lots of new friends and thinks the staff are wonderful
and that they look after her very well and always have time for her! Thank you. Would happily recommend!
Reply from Sandra Hustwick, Director of Quality at Moorgate CroftThank you for taking the time to write a review for Moorgate Croft. The staff will really appreciate your positive comments.
from Hayley P (Daughter of Resident) published on 22 April 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
Moorgate Hollow is an absolutely amazing care home, I would go so far as to say the best there is. We couldn't be happier with the quality and high standard of care our dad receives. The staff are amazing, so hard working and caring and always go above and beyond. They treat all residents like one of
the family. The home is run by a fantastic manager who is approachable and works hard to ensure the residents, staff and families are happy and receiving the highest quality care and support.
The home is always clean, bright and well maintained at all times. They involve residents in a variety of activities which are fun and stimulating. In March 2025 they were awarded 'Outstanding' by the QCC - honestly, this came as no surprise and they totally deserve it. I would definitely recommend Moorgate Hollow to anyone needing a first class care home for a member of their family. They are simply the best!
Reply from Sandra Hustwick, Director of Quality at Moorgate HollowThank you for writing such a lovely review for Moorgate Hollow. It is important for the staff to hear such positive comments and to know they are doing a great job every day.
from J B (Resident) published on 21 April 2026
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
On the whole, most staff are really great. Helpful understanding. Manager is very helpful no matter what the problem you have
Reply from Sandra Hustwick, Director of Quality at Moorgate LodgeThank you for taking the time to write a review for Moorgate Lodge. We appreciate your feedback.
from Pat I (Partner of Resident) published on 21 April 2026
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
My partner has been here since November 2025, he's really happy in here. Overall, I'm so grateful to all staff on his floor. I can go home after a visit and be really satisfied he is looked after properly. He's gained weight, which is a good thing. There is nothing negative I can say about this care
home.
Reply from Sandra Hustwick, Director of Quality at Moorgate LodgeThank you for writing a review for Moorgate Lodge. It's good to hear that your partner has settled well and the staff will appreciate your comments.
from J G (Daughter of Resident) published on 7 April 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
Moorgate Croft is an outstanding care home. Everyone from the cleaners to management are friendly, helpful and kind. When Dad moved there in November the staff encouraged him to eat in the dining room and join in the many, varied activities which helped him to settle in and socialise with new people.
As Dad deteriorated, the staff worked hard to meet his needs while maintaining his dignity and this enabled him to stay there in comfort until he sadly passed away. Moorgate Croft was not only his home but ours as well and the care they showed Dad also extended to us as a family. Couldn't recommend highly enough.
Reply from Sandra Hustwick, Director of Quality at Moorgate CroftThank you for writing such a positive review at this difficult time. I know the staff and Home Manager will appreciate your kind words.
from Lisa S (Daughter of Resident) published on 31 March 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
Mum has settled in really well. All the staff have been attentive , caring and supportive. Mum has been encouraged to take part in daily activities which has really helped with making friends and socialising.
Reply from Sandra Hustwick, Director of Quality at Moorgate CroftThank you for taking the time to write a review for Moorgate Croft. I am so pleased to hear that your mum has settled in at the home and will pass your positive comments on to the staff and Home Manager.
from Elizabeth D (Daughter-in-law of Resident) published on 29 January 2026
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
My mother-in-law Pauline has been in Moorgate for 17 months. All the staff at the home are so friendly and caring, especially Zara on reception who is the first face you see. Lisa who does activities is brilliant, they always have time to have a quick chat and update us on Pauline and what she has been
doing. Would recommend Moorgate to anyone.
Reply from Sandra Hustwick, Director of Quality at Moorgate LodgeThank you for writing such a positive review for Moorgate Lodge. I will pass your comments on the manager and the staff. Its lovely to hear that your Mother in law has settled so well.
from P M (Daughter of Resident) published on 29 January 2026
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
Mum has now been in Moorgate for 7 months. She has never been as well both physically and mentally. She has been encouraged to participate in many activities and has really enjoyed joining in. The care has been amazing, and activities are really varied as there is always stimulation. She has a good
appetite and enjoys most of the food. The friendship, love and care she has been shown is amazing. As a close family, we are really happy to see that she's looked after as we would as a family. Thank you.
Reply from Sandra Hustwick, Director of Quality at Moorgate LodgeThank you for taking the time to write a review for the service. The staff will be really pleased to hear they are doing such a good job and that your Mum has settled in at the home.
from Brett H (Son of Resident) published on 21 January 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
Attractive, well-maintained care home, both inside and out. Good size bedrooms, corridors and recreation rooms. All staff from first contact, ongoing care, to any finance issues have been helpful, supportive and excellent. Security is very good, with family visits always welcome at any time. Whilst
the cost of any care home will always be an issue, this care home was very good value.
Reply from Sandra Hustwick, Director of Quality at Moorgate CroftThank you for taking the time to write a review for Moorgate Croft Care Home. Your feedback is valuable to us and I will share this with the home and the manager.
from Tracey S (Daughter of Resident) published on 20 January 2026
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
We can't thank the staff enough here for the care they give my mum. We are so grateful for everything everyone does. The entertainment ladies are amazing and often get my mum up dancing. Everyone works so hard. The activities and entertainment are brilliant and make the place fun. I would love to live
here when I am unable to care for myself.
Reply from Sandra Hustwick, Director of Quality at Moorgate LodgeThank you for for your positive review. I am so pleased that your mum has settled so well at Moorgate Lodge. I will pass on your kind words to the staff at the home.
from I K (Daughter-in-law of Resident) published on 27 November 2025
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
New transfer to Moorgate Croft. Very impressed with how welcoming and helpful all the staff have been. They are happy to talk to family members to discuss issues and solutions.They have encouraged my father-in-law to get out of bed and join in activities. Plus sat in the dining room. Excellent range
of activities available - should cater to everyone's interests.
Reply from Sandra Hustwick, Director of Quality at Moorgate CroftThank you for your positive review for Moorgate Croft. I am so pleased that your father in law is settling so well.
from P W (Son of Resident) published on 27 November 2025
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
Moorgate Croft is an excellent care home. The bedrooms are spacious and ensuite. There is a good dining room and lounge with a kitchen that guests can also use. There is a regular programme of activities and the entertainment organiser works very hard to encourage residents to participate. All the staff
are very caring and always available to help with any questions we have or items we require. The food options are good and there is adequate parking for visitors. Highly recommended.
Reply from Sandra Hustwick, Director of Quality at Moorgate CroftThank you for taking the time to write such a positive review. I know the staff and manager will appreciate your kind words.
from D W (Husband of Resident) published on 1 September 2025
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
Excellent work in caring for my wife.
Reply from Sandra Hustwick, Director of Quality at Moorgate LodgeThank you for taking the time to write a review for the home. We really do value all feedback.
from Tina J (Friend of Resident) published on 20 August 2025
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
The care my friend received at Moorgate Lodge was exceptional. You provided her with a safe space where she could spend her last few weeks in peace surrounded by staff who genuinely cared about her. The carers, nurses, managers, in fact everyone, went above and beyond to look after my friend. I shall
be eternally grateful to them all for showing my dearest friend love and compassion at the end of her life.
Reply from Sandra Hustwick, Director of Quality at Moorgate LodgeThank you for taking the time to write a review at such a difficult time. I will pass on your kind words to the Home Manager and all the staff.
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