The Park Lane Healthcare Group Ltd in South Yorkshire | 3 Care Homes

Review of
Moorgate Lodge
from D W (Husband of Resident) published on 1 September 2025 Submitted via Postal Card • Report

Overall Experience

Excellent work in caring for my wife.

Reply from Sandra Hustwick, Director of Quality at Moorgate Lodge

Thank you for taking the time to write a review for the home. We really do value all feedback.

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Review of
Moorgate Lodge
from Tina J (Friend of Resident) published on 20 August 2025 Submitted via Postal Card • Report

Overall Experience

The care my friend received at Moorgate Lodge was exceptional. You provided her with a safe space where she could spend her last few weeks in peace surrounded by staff who genuinely cared about her. The carers, nurses, managers, in fact everyone, went above and beyond to look after my friend. I shall

be eternally grateful to them all for showing my dearest friend love and compassion at the end of her life.

Reply from Sandra Hustwick, Director of Quality at Moorgate Lodge

Thank you for taking the time to write a review at such a difficult time. I will pass on your kind words to the Home Manager and all the staff.

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Review of
Moorgate Lodge
from Gail W (Daughter of Resident) published on 7 August 2025 Submitted via Website • Report

Overall Experience

Please do not place your loved ones in this Nursing Home.

This home is dangerous in my opinion. I found the nursing staff do not listen to the relatives of loved ones even when you are trying to advise them that your loved one may be ill. Management are obstructive and medical interventions are practically

non existent.
I found the nursing home to smell on the landings of body odour. Not surprising really with the extreme temperatures in this place. No fans or air conditioning even in the extreme temperatures. It's ridiculous, even the staff are nearly collapsing due to the heat.
Stimulus is non existent too for the residents. Absolutely nothing to do in this place for the residents. All you see the poor residents do is sit or lay in their rooms. This place is literally soleless.

I would not trust management in this place. It appears all about money not patient centred care. Please avoid at all costs.

Reply from Sandra Hustwick, Director of Quality at Moorgate Lodge

At Park Lane Healthcare we do value all feedback and always provide a response and opportunity to meet to discuss when required. This opinion does not reflect the kind and professional care we know is…read more

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Review of
Moorgate Croft
from Stuart H (Son of Resident) published on 30 July 2025 Submitted via Postal Card • Report

Overall Experience

What makes a good/excellent care home.
1. An environment in which they fit in.
2. A room that is clean with good facilities.
3. A warm environment/management - who listen.
4. Staff who are good and helpful.
5. Good food with variety.
6. Access when required to medical help.
7. Respect and activities

they enjoy.
Moorgate Croft excels at all these.

Reply from Sandra Hustwick, Director of Quality at Moorgate Croft

Thank you for taking the time to write a review for Moorgate Croft. I will pass on your positive comments to the staff.

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Review of
Moorgate Croft
from Barbara W (Friend of Resident) published on 24 July 2025 Submitted via Postal Card • Report

Overall Experience

The staff are friendly and helpful, their care for the residents is good.
The food offered is really good and plenty of it. Activities arranged for the residents is amazing and the organiser excels all expectations. The rooms are cleaned regularly, which is important. Manager, listen to you. I have

no doubt this is one of the best care homes in the country.

Reply from Sandra Hustwick, Director of Quality at Moorgate Croft

Thank you for taking the time to write such a positive review for Moorgate Croft. I will pass on your kind words to the staff and the Home Manager.

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Review of
Moorgate Lodge
from Pat M (Daughter of Resident) published on 17 July 2025 Submitted via Postal Card • Report

Overall Experience

When we first looked around we were met with a genuine warmth and friendliness by everyone. This is still the case whenever we visit.The love and care they give mum is amazing. She is a different person to when she first arrived. More confident and settled and physically and mentally so much improved.

The staff encourage her to join in all the activities which she loved. The staff are always smiling and happy to chat - a fabulous family environment in which we are happy for mum to be a part of.

Reply from Sandra Hustwick, Director of Quality at Moorgate Lodge

Thank you for your kind words. It is lovely to hear when someone has settled so well in the home. The staff and Home Manager work very hard to keep the homely family atmosphere.

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Review of
Moorgate Croft
from Mary B (Niece of Resident) published on 16 July 2025 Submitted via Postal Card • Report

Overall Experience

The staff at this care home are polite, knowledgeable and compassionate about their work. They always have a smile and nothing is too much trouble for them, any concerns are dealt with swiftly. They went above and beyond when auntie was on end of life and shed tears with the family members. The room

was prepared very respectfully and peacefully for end of life, and a member of staff was there when family wasn't. I cannot express enough gratitude to the staff there.

Reply from Sandra Hustwick, Director of Quality at Moorgate Croft

Thank you for taking the time to write a review at such a difficult time. The staff and manager do appreciate your kind words.

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Review of
Moorgate Hollow
from Diane W (Daughter of Resident) published on 10 July 2025 Submitted via Website • Report

Overall Experience

Mum has been in Moorgate Hollow for the last 2 years and I can honestly say that during this time the care and attention she has received has been exemplary. All the staff and manager go above and beyond their duties to make sure that mum is cared for at all times. When we visit, we are made to feel

like part of the Moorgate family with its friendly environment, approachable manager and caring staff members. They have just been awarded "outstanding" from the care quality commission which is definitely well deserved.

Reply from Sandra Hustwick, Director of Quality at Moorgate Hollow

What a lovely review. Thank you for taking the time give your feedback. The staff and manager will really appreciate this.

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Review of
Moorgate Croft
from D I (Niece of Resident) published on 8 July 2025 Submitted via Postal Card • Report

Overall Experience

Took excellent care of my great aunty. She was very particular about her likes and dislikes at home, and they tried to accommodate her as best they could, which we are aware was out of their way, and we really appreciate it. My aunty came to like her time spent there doing various activities and making

a few close new friends. Forever appreciative.Thank you.

Reply from Sandra Hustwick, Director of Quality at Moorgate Croft

Thank you for your kind words. I am so pleased that your aunt was happy at Moorgate Croft.

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Review of
Moorgate Croft
from Jill A (Niece of Resident) published on 8 July 2025 Submitted via Website • Report

Overall Experience

My aunt was a resident in Moorgate Croft for just over 2 years until she passed away in March 2025. We were very happy with the care provided. My aunt was so happy living here, the manager and her staff were so kind and caring and were a credit to the organisation. During the time my aunt was a resident,

we never had any worries or concerns. Thank you on behalf of our family for taking such good care of her.

Reply from Sandra Hustwick, Director of Quality at Moorgate Croft

Thank you for taking the time to write a positive review. I know the staff and manager at the home will be motivated by your kind words.

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Review of
Moorgate Hollow
from Wendy E (Daughter of Resident) published on 23 June 2025 Submitted via Website • Report

Overall Experience

My mum has been in the home for 2 weeks , what can I say the staff are amazing my mum is like a different person she absolutely loves it there she says she's never been happier. It's such a warm caring place ,from the Manager , seniors, activity leaders , carers and domestic staff we couldn't wish

for anything better , they go above and beyond, all I can say is the biggest Thankyou to you all you've made an old lady very happy and her family too.

Reply from Sandra Hustwick, Director of Quality at Moorgate Hollow

Thank you for taking the time to write a review. I am so pleased that your mum has settled so well and I know the manager and staff will really appreciate your kind comments.

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Review of
Moorgate Hollow
from Kristie E (Granddaughter of Resident) published on 23 June 2025 Submitted via Website • Report

Overall Experience

My nannan was taken ill in hospital before she moved into Moorgate Hollows care home. This was not an ideal time for us all, as Nannan was fairly independent then over night being told that she needed 24 hour care was to some what, a relief, but also a panic. From Nannan being poorly, the care home

have been so kind, considerate and professional. The manager went to see Nannan while she was in hospital, to give her an update of what was happening, ensuring my Nannan was also kept in the loop, as well as all the family members. The first time I saw Nannan in Moorgate hollows I got a lump in my throat- for the first time in years, she looked like my Nannan again. The home is peaceful, but also has a nice atmosphere. The carers, both days and nights, the activity ladies & manager have done nothing but provided exceptional care and compassion. My Nannan said this is the happiest she has been since she lost my grandad. I feel like we are one big family, and I can't thank them enough!

Reply from Sandra Hustwick, Director of Quality at Moorgate Hollow

Thank you for taking the time to write such a positive review. I know the manager and staff will really appreciate your kind words.

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Review of
Moorgate Lodge
from Andrew B (Son of Resident) published on 10 June 2025 Submitted via Website • Report

Overall Experience

My mother in Law was looked after extremely well for her end of life care. The staff were professional and very caring. Other relatives we met included nurses who again praised the home and its staff very highly. The food there is also worth a mention. It is made by a chef and is delicious.

Reply from Sandra Hustwick, Director of Quality at Moorgate Lodge

Thank you for taking the time to write such a positive review. I will pass on your comments to the manager and staff team who will appreciate this.

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Review of
Moorgate Lodge
from Lorraine P (Daughter of Resident) published on 6 June 2025 Submitted via Postal Card • Report

Overall Experience

My mum has only been here a week but already we feel part of the family. Staff are so nice and helpful and the home is lovely and clean and homely.

Reply from Sandra Hustwick, Director of Quality at Moorgate Lodge

Thank you for taking the time to write a positive review for the home.

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Review of
Moorgate Hollow
from Steven S (Son of Resident) published on 29 May 2025 Submitted via Website • Report

Overall Experience

Moorgate Hollow is a wonderful care home and has to be the best in the area.
My mum had two weeks respite there in March this year and then permanently after the respite period.
I couldn't have picked a better home for my mum to reside in as the manager and her staff are such lovely people.They are

very hard working,caring,attentive,polite and nothing is any trouble to them.
The care home is spotlessly clean,the bedrooms very homely and the dining room and food exceptional.
They even have their own little bar and a lovely garden and patio area.
There are activities going on every day of each month and regular trips out for the residents,plenty to keep them occupied and stimulated.
The care home has just received an outstanding award from CQC and very well deserved,I'd say.-Speaks volumes.
It's a weight off my mind knowing that my mum is being cared for in such a wonderful environment,24/7 care and I can visit anytime and always receive a lovely reception from the staff.

Reply from Claire Lane, Hospitality and Marketing Manager at Moorgate Hollow

Thank you for taking the time to review. I am so pleased that your mum is happy living with us and I will pass your comments onto the staff.

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Review of
Moorgate Croft
from S L (Daughter of Resident) published on 23 May 2025 Submitted via Postal Card • Report

Overall Experience

Mum has moved into Moorgate Croft in the past 3 weeks and has settled really well. This is down to the excellent welcome she has received. The staff are very caring, kind and positive. There are lots of activities which mum has joined in, and her room is spacious and nicely decorated. We are very pleased

overall.

Reply from Sandra Hustwick, Director of Quality at Moorgate Croft

Thank you for taking the time to write a review for the home. I am so pleased that your mother has settled so well.

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Review of
Moorgate Lodge
from L H (Daughter of Resident) published on 23 May 2025 Submitted via Postal Card • Report

Overall Experience

My mum was at this nursing home for the last 3 months of her life. It was a difficult decision and stressful choosing the right home. We chose Moorgate Lodge and never regretted it. The care and love and professionalism was second to none. They not only looked after mum, they looked after us too. An

awful time in our lives was made better thanks to these lovely staff and friends. Thank you- my love to all.

Reply from Sandra Hustwick, Director of Quality at Moorgate Lodge

Thank for your kind words at such a difficult time. I know the manager and the staff will really appreciate this.

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Review of
Moorgate Lodge
from D W (Son of Resident) published on 22 May 2025 Submitted via Postal Card • Report

Overall Experience

A first class care home. The manager and staff are very caring and professional. They made my mum feel cared for and safe in a very nice environment. Thank you for much for everything you did for my mum and family.

Reply from Sandra Hustwick, Director of Quality at Moorgate Lodge

Thank you for taking the time to write such a positive review. The manager and staff do appreciate the feedback and find this motivational.

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Review of
Moorgate Lodge
from K S (Daughter of Resident) published on 19 May 2025 Submitted via Postal Card • Report

Overall Experience

Moving mum into a care home was such a difficult decision for us as a family.
The manager, deputy manager, nursing and care staff have all been wonderful.
They care for mums needs so well, always cheerful professional and caring and they always have time to talk to us.
I feel that this care home

goes above and beyond in everything offered. The environment is bright and welcoming, the bedrooms are lovely. We are looking forward to the activities being planned for VE day! Well done Moorgate Lodge and thank you for getting it right.

Reply from Sandra Hustwick, Director of Quality at Moorgate Lodge

Thank you so much for your lovely review. I know the manager and staff will appreciate your kind words. I hope you enjoyed the VE day celebrations which really were spectacular.

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Review of
Moorgate Hollow
from Trevor L (Son of Resident) published on 8 May 2025 Submitted via Website • Report

Overall Experience

Visited this carehome and a couple more before deciding to choose mooregate Hollow for permanent residence if the interview/selection process was passed.
The manager came out and did what was required of her and luckily we passed and are now residing in this home.
My mum has been in less than a

week and has enjoyed the company of other residents and especially the staff whom she thinks are kind and supportive in what ever she wants to do weather it's just relaxing in a quiet lounge or listening to music or watching telly, her walking is getting better each time we visit big thank you to the staff for getting her up on her feet to begin with.
This home is excellent and haven't seen mum smile so much in a while.
Thank you MoorGate Hollow

Reply from Sandra Hustwick, Director of Quality at Moorgate Hollow

What a lovely review. Thank you so much for taking the time to write write this. I am so pleased that your Mum is settled.

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Care Homes Owned by The Park Lane Healthcare Group Ltd in South Yorkshire

The Park Lane Healthcare Group Ltd Locations in South Yorkshire (3)

The Park Lane Healthcare Group Ltd Reviews in South Yorkshire (197)

Moorgate Lodge

Moorgate Lodge

Moorgate Lodge

Moorgate Croft

Moorgate Croft

Moorgate Lodge

Moorgate Croft

Moorgate Hollow

Moorgate Croft

Moorgate Croft

Moorgate Hollow

Moorgate Hollow

Moorgate Lodge

Moorgate Lodge

Moorgate Hollow

Moorgate Croft

Moorgate Lodge

Moorgate Lodge

Moorgate Lodge

Moorgate Hollow

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