Moorgate Hollow

The home never smells, every resident is spotless, meals are great and while this may seem like a basic thing it's actually not when you go to see other care facilities.

Leanne and her team do an amazing job. I can't recommend this home enough, it really does deserve all the recognition and awards!

I honestly can't believe the difference in my mum since she moved to Moorgate Hollow Care Home. The change has been so positive. She is much more active, happier, interacting with other residents, and has even lost weight, which has really benefited her health and wellbeing.

The staff are absolutely amazing. Nothing is ever too much trouble, and it's clear they genuinely care about every resident. They work incredibly hard to make sure everyone is stimulated, engaged and treated with kindness, dignity and respect.

Knowing that my mum is safe, happy and so well cared for gives our whole family real peace of mind. I can't thank the team enough for everything they do. I would highly recommend Moorgate Hollow Care Home to anyone looking for outstanding care for a loved one.

Brilliant, brilliant, brilliant! I cannot praise the staff at Moorgate Hollow enough! My mum has only been a resident a few months but from the moment I walked in, I felt such relief as I knew within seconds that she would be well cared for and I would not be spending my days worrying about whether she was happy and safe. Since she has been there, she has been on trips out, including the seaside this week, and has even been out on a one-to-one basis with the manager. There are so many activities for residents within a homely environment which is exceptionally clean and welcoming. My mother has put on weight and is no longer showing signs of agitation, which she previously exhibited. Moorgate Hollow has given me peace of mind and has given my mum a place where she is respected and treated as an individual. I cannot praise the manager and staff enough.

Mum has been at Moorgate Hollow for a number of years now and we can honestly say we couldn't have chosen a better home for her. The whole team are exceptional. Everyone is supportive, caring and understanding of mum's needs. Communication is of high importance and we feel totally reassured and have the peace of mind, knowing that mum is in such good hands. Moorgate Hollow is run by an excellent, hard working manager, who leads by example and has such high standards, ensuring the residents receive the highest quality care. The home has a brilliant atmosphere, always clean and tidy and well maintained. We would definitely recommend Moorgate Hollow

Knowing that Mum is cared for by people who genuinely care about her wellbeing brings immense peace of mind. Moorgate Hollow is outstanding and I couldn't be more thankful for everything the manager and her team do every single day.

Moorgate Hollow is a wonderful place and Mum has been happy since she became a resident three years ago. As you enter the home, ALL the staff are friendly and welcoming. They are genuine, caring, respectful, kind and empathetic. Mum was taken to hospital with a chest infection. The reassuring, clear communication from the manager was impeccable. Mum was visited by staff whilst in hospital because they cared about her health and well-being. She loved seeing their familiar faces as hospitals can be distressing environments for a dementia patient. The Manager is incredible. It is clear that she has a dedicated and compassionate leadership style which has created a warm and welcoming environment for residents, their families and staff. She has redesigned many areas of the home, creating cohesive multifunctional spaces. Mum feel safe, enjoys the varied activities, themed musical events in the Nightingale bar (whilst drinking a malibu) days out, the in-house hair salon and the good food.

The home is always clean, bright and well maintained at all times. They involve residents in a variety of activities which are fun and stimulating. In March 2025 they were awarded 'Outstanding' by the QCC - honestly, this came as no surprise and they totally deserve it. I would definitely recommend Moorgate Hollow to anyone needing a first class care home for a member of their family. They are simply the best!

Mum has been in Moorgate Hollow for the last 2 years and I can honestly say that during this time the care and attention she has received has been exemplary. All the staff and manager go above and beyond their duties to make sure that mum is cared for at all times. When we visit, we are made to feel like part of the Moorgate family with its friendly environment, approachable manager and caring staff members. They have just been awarded "outstanding" from the care quality commission which is definitely well deserved.

My mum has been in the home for 2 weeks , what can I say the staff are amazing my mum is like a different person she absolutely loves it there she says she's never been happier. It's such a warm caring place ,from the Manager , seniors, activity leaders , carers and domestic staff we couldn't wish for anything better , they go above and beyond, all I can say is the biggest Thankyou to you all you've made an old lady very happy and her family too.

My nannan was taken ill in hospital before she moved into Moorgate Hollows care home. This was not an ideal time for us all, as Nannan was fairly independent then over night being told that she needed 24 hour care was to some what, a relief, but also a panic. From Nannan being poorly, the care home have been so kind, considerate and professional. The manager went to see Nannan while she was in hospital, to give her an update of what was happening, ensuring my Nannan was also kept in the loop, as well as all the family members. The first time I saw Nannan in Moorgate hollows I got a lump in my throat- for the first time in years, she looked like my Nannan again. The home is peaceful, but also has a nice atmosphere. The carers, both days and nights, the activity ladies & manager have done nothing but provided exceptional care and compassion. My Nannan said this is the happiest she has been since she lost my grandad. I feel like we are one big family, and I can't thank them enough!

It's a weight off my mind knowing that my mum is being cared for in such a wonderful environment,24/7 care and I can visit anytime and always receive a lovely reception from the staff.

Thank you MoorGate Hollow

i knew that mum is happy and cared for and that made me and the family fully reassured that she is in a very safe and very well run care home. The staff and manager are all very approachable and helpful whenever you need anything.

What an excellent care home! Everything is A*+ From the kind, thoughtful, caring and friendly staff to the cleanliness of the place. You are always made to feel welcome from the moment you walk in. But the main part is the connection the staff share with the residents, sitting holding their hands, talking to them and being involved in a range of activities with them. It's a home from home place for them. We sadly lost our sister, but we still visit regularly and are always welcomed. We couldn't be more grateful for the high quality care she received. Moorgate Hollow has become a part of our family!

Always an amazing atmosphere, the range of activities is incredible and the home is always clean, bright and well maintained at all times. I would definitely recommend Moorgate Hollow, the best care home there is!

I cannot fault Moorgate Hollow, the manager and carers are second to none. Dad has been in the home since November 2024 and really ill for a lot of the time, the care Dad has received has been exceptional tending to Dad's every need with compassion, empathy and professionalism. I could not have wished for a better home than Moorgate Hollow for Dad, nothing is too much trouble and I know Dad is in safe hands. The home is very clean and well-presented with nice rooms. It also offers the residents lots of activities in-house and trips out which the residents love.

We receive excellent care from the very friendly and efficient staff, they try to accommodate everything we have requested. You have asked for a review on the food and drink, it's very hard to comment as never they're during meal times, but my mother-in-law says the meals are very nice. We have peace of mind knowing she is receiving excellent care.

I cannot praise the manager and staff at Moorgate Hollow highly enough, they are all so friendly and caring. My Dad has his own en-suite room which is beautifully decorated and is spotlessly clean, as is the rest of the Hollow. He is always clean and tidy. He thoroughly enjoys the activities that take place daily. He loves the food. All in all, I couldn't ask for better care for him.

Dad has an onset of vascular dementia and we were concerned about his safety, we found Moorgate Hollow and were instantly impressed. Bedrooms are a good size with ensuite shower rooms/a plus for us. The home is well run by a manager who is very approachable nothing is too much trouble for her and her fantastic team of staff. Dad was initially admitted on a respite basis a few months ago and as his current state of dementia is not severe we were concerned it was the right level of care he needed at this stage, but it soon became apparent it was the right decision at the right time. Staff have been very supportive to both us and Dad addressing any concerns we may have whilst giving constant updates on his wellbeing, all the staff are great in making sure Dad is happy and involving him in the constant ongoing activities, he has been out with their activity coordinator a few times which he has loved. All in all, we are happy in the knowledge dad is safe and well cared for with his personal needs and dignity being met.

The "hollow" family are our family.