Moorgate Croft

Nightingale Close, Moorgate, Rotherham S60 2AB
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9.7 47 Reviews
  • Moorgate Croft, Rotherham
Moorgate Croft is a thirty-one capacity care home able to take on both short and long-term care needs, making a positive contribution to community life with luxurious care for older and vulnerable.

The provider's homes all focus on establishing a strong bond of trust and understanding between residents and carers, supporting an interesting lifestyle and maintaining a welcoming approach to visiting loved ones.

Activity coordinators make sure that personal interests are included, with the aim of seeing long-term benefits on both physical and mental health where possible.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Permanent Care
  • Respite Care
  • Younger Adults

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 31 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Stroke

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1095
  • Self-Funded Residential Dementia Care: from £1095
  • RESPITE Self-Funded Residential Care: from £1095
  • RESPITE Self-Funded Residential Dementia Care: from £1095

These prices are only a guideline, please contact Moorgate Croft to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Lauren Davies (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 3

Room Information

  • Single Rooms (31)
  • Couples/Companion Rooms (0)
  • Single Rooms with ensuite Wet Room (31)

Moorgate Croft Reviews (47)

Total of 47, showing 1-20
9.7

Moorgate Croft has a Review Score of 9.7 (9.678) out of 10, based on 23 reviews in the last 2 years. Over all time Moorgate Croft has 47 reviews.

Overall Experience

  • 35
  • 10
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Date Published

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Review from Stuart H (Son of Resident) published on 30 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What makes a good/excellent care home.
1. An environment in which they fit in.
2. A room that is clean with good facilities.
3. A warm environment/management - who listen.
4. Staff who are good and helpful.
5. Good food with variety.
6. Access when required to medical help.
7. Respect and activities
they enjoy.
Moorgate Croft excels at all these.

Reply from Sandra Hustwick, Director of Quality at Moorgate Croft

Thank you for taking the time to write a review for Moorgate Croft. I will pass on your positive comments to the staff.

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Review from Barbara W (Friend of Resident) published on 24 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are friendly and helpful, their care for the residents is good.
The food offered is really good and plenty of it. Activities arranged for the residents is amazing and the organiser excels all expectations. The rooms are cleaned regularly, which is important. Manager, listen to you. I have
no doubt this is one of the best care homes in the country.

Reply from Sandra Hustwick, Director of Quality at Moorgate Croft

Thank you for taking the time to write such a positive review for Moorgate Croft. I will pass on your kind words to the staff and the Home Manager.

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Review from Mary B (Niece of Resident) published on 16 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at this care home are polite, knowledgeable and compassionate about their work. They always have a smile and nothing is too much trouble for them, any concerns are dealt with swiftly. They went above and beyond when auntie was on end of life and shed tears with the family members. The room
was prepared very respectfully and peacefully for end of life, and a member of staff was there when family wasn't. I cannot express enough gratitude to the staff there.

Reply from Sandra Hustwick, Director of Quality at Moorgate Croft

Thank you for taking the time to write a review at such a difficult time. The staff and manager do appreciate your kind words.

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Review from D I (Niece of Resident) published on 8 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Took excellent care of my great aunty. She was very particular about her likes and dislikes at home, and they tried to accommodate her as best they could, which we are aware was out of their way, and we really appreciate it. My aunty came to like her time spent there doing various activities and making
a few close new friends. Forever appreciative.Thank you.

Reply from Sandra Hustwick, Director of Quality at Moorgate Croft

Thank you for your kind words. I am so pleased that your aunt was happy at Moorgate Croft.

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Review from Jill A (Niece of Resident) published on 8 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt was a resident in Moorgate Croft for just over 2 years until she passed away in March 2025. We were very happy with the care provided. My aunt was so happy living here, the manager and her staff were so kind and caring and were a credit to the organisation. During the time my aunt was a resident,
we never had any worries or concerns. Thank you on behalf of our family for taking such good care of her.

Reply from Sandra Hustwick, Director of Quality at Moorgate Croft

Thank you for taking the time to write a positive review. I know the staff and manager at the home will be motivated by your kind words.

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Review from S L (Daughter of Resident) published on 23 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has moved into Moorgate Croft in the past 3 weeks and has settled really well. This is down to the excellent welcome she has received. The staff are very caring, kind and positive. There are lots of activities which mum has joined in, and her room is spacious and nicely decorated. We are very pleased
overall.

Reply from Sandra Hustwick, Director of Quality at Moorgate Croft

Thank you for taking the time to write a review for the home. I am so pleased that your mother has settled so well.

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Review from Craig G (Son of Resident) published on 8 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although my father has only been a resident of Moorgate Croft a few weeks, I know he's getting well looked after. From the moment you enter MC, the staff are very welcoming. The home is clean, no urine smell like some other care homes. Nice wide corridors and the bedrooms are a good size with large
ensuite.
The staff are approachable, caring and considerate towards the residents. I am informed of any issues or changes in my father's health. I am highly satisfied with care my father receives.

Reply from Sandra Hustwick, Director of Quality at Moorgate Croft

Thank you for taking the time to write such a positive review. The staff appreciate your kind words.

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Review from G B (Son of Resident) published on 28 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at Moorgate Croft for over a year now. I can honestly say that she feels safe and well looked after.
She sometimes states she now as an extended family, by that I mean the staff treat her like one of their own.
There are plenty of outings and activities organised by the
staff.
Every member of the team are approachable and caring nothings too much trouble.
I remember first visiting Moorgate Croft with my mum over a year ago and a family of one of the residents said to me you will not go wrong here for the care of your mum. That says it all for me.

Reply from Sandra Hustwick, Director of Quality at Moorgate Croft

Thank you for taking the time to review Moorgate Croft and I am so pleased that your mum is so settled in the home. We will share your kind words with the staff.

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Review from P C (Son of Resident) published on 27 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In the 4 1/2 years my mother was in Moorgate Croft she was given the best possible care on all levels and staff coped admirably as her dementia progressed. Leaving her totally dependent on them for all her needs. We her family were truly appreciative of the care and attention given to her and we were
content to know that at all times she was in a safe and secure environment with round the clock care.

Reply from Sandra Hustwick, Director of Quality at Moorgate Croft

Thank you for taking the time to add such a positive review for the care home. I know the manager and the staff team will appreciate your kind words.

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Review from A H (Daughter of Resident) published on 24 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident of Moorgate Court for nearly one year. The care she has received has been outstanding. Cast staff are attentive and always make sure residents have a drink. Staff all and treat residents with respect. Mum has had a couple of medical issues recently. She got seen and treated
quickly due to the diligence of the staff and management. I know Mum is looked after very well and she appears to be happy.

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Review from R C (Niece of Resident) published on 16 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My auntie came into the home in April and has made massive improvements physically and mentally.
The home is so welcoming the staff are lovely and very professional at all times.
The manager is amazing, she has supported and made the transition for my aunty so much easier to stay in the home and be
happier.

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Review from M S (Daughter-in-law of Resident) published on 4 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum-in-law has settled into her new life at Moorgate Croft lovely.
The staff are so caring and considerate of her needs. A lot of activities are organised which I know she enjoys very much. She also enjoys occasional outings. She tells us that meals are very good and I can see that her health and
well-being have improved. Family visits are welcomed at any time and all staff are very friendly. Lovely atmosphere throughout the home.

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Review from W R (Sister of Resident) published on 13 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After brief spells of respite, my sister made Moorgate Croft her permanent home in 2020. It was all due to her father's illness and shortly after the pandemic in 2020 that it became clear that my sister needed 24/7 care! She is very happy here, adores all the staff who under the expert management of
the manager show my sister the love that she deserves.

Reply from Claire Lane, Marketing & Hospitality Manager at Moorgate Croft

Thank you for your kind words. We are delighted to hear that your sister is happy at Moorgate Croft. It is our pleasure to provide a caring and supportive environment for all our residents. We hope that your sister continues to thrive here and that you remain a part of our community.

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Review from A J (Daughter-in-law of Resident) published on 5 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall I think that Moorgate Croft is a caring and welcoming home. My relative appears comfortable and happy. I am always informed of anything untoward that happens and am involved in her care. I have one concern regarding my relatives' clothing. I understand that there must be mounds of laundry from
the residents but despite putting names on absolutely everything, clothes seem to go missing. This is very frustrating when I find her in clothes that are not hers, of course, there is the money that I have spent. Other than that I am happy with her care.

Reply from Claire Lane, Marketing and Hospitality Manager at Moorgate Croft

Thank you for taking the time to share your feedback about Moorgate Croft. We're glad to hear that your relative is comfortable and happy here. It's important to us that residents feel cared for and valued, and we're pleased to know that you feel involved in your relative's care. We understand your concern about missing clothing. We take this issue very seriously and are committed to ensuring that all residents' belongings are treated with care. We have processes in place to minimize the risk of lost items, but we will review these procedures to see if there are any improvements we can make. Thank you again for your feedback. We value your input and appreciate the opportunity to improve our services.

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Review from M R (Daughter of Resident) published on 28 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find my daughter has come on fantastic since she has been here. They have done so many things now that she wasn't able to do before. She loves it in the home. She loves all the staff.

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Review from D G (Son of Resident) published on 10 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Brilliant management and staff. Always friendly and caring.

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Review from Lisa J (Daughter of Resident) published on 9 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been living at Moorgate Croft for 4 weeks. My mum has Alzheimer's. I went to visit the home and a week later my mum had moved in. Myself and family are very impressed and satisfied with the home and the care my mum is receiving. The manager is so kind, friendly and professional and nothing
is too much trouble. The staff are all very friendly and helpful. I can't thank them enough. To know that my mum is safe and cared for takes an enormous amount of pressure off us as a family. I would just like to see more of an activity programme taking place.

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Review from J H (Niece of Resident) published on 20 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My uncle has lived in Moorgate Croft for 8 years now and we have had a few issues in this time. He has changed rooms now to a more suitable one which meets his needs much better having a bigger ensuite able to accommodate his wheelchair. The home in general is well-maintained but from time to time due
to wear things have to be replaced. The staff are friendly and helpful but more staff on duty at weekends would help a lot more with making the home feel safe and supportive.

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Review from A B (Son of Resident) published on 18 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum looked at a number of residential care homes before settling for Moorgate Croft. Which was head and shoulders better than any of the others she had viewed. The home manager is very professional and approachable and nothing is too much trouble. The home is spacious and the facilities are second
to none. My mum is very settled at Moorgate Croft and is very satisfied with the accommodation, level of care and professionalism of staff. Also worthy of mention are the levels of cleanliness which are definitely much higher than any other home we viewed.

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Review from M M (Friend of Resident) assisted by family/friend published on 26 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Cleanliness could be more thorough i.e dusting. Staffing seems to be an issue, not always available when required.
Poor meal choices, not everyone can chew the meat due to ill-fitting dentures etc. Activities quite inadequate, would be prefer them to be available throughout the day rather than almost
always in the afternoon. My visitors tend to visit me after lunch. Overall, I am satisfied with my stay here.

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Current Review Score: 9.7 (9.678)

Overview of Review Score

The Review Score of 9.7 (9.678) out of 10 for Moorgate Croft is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.678 for Moorgate Croft is calculated as follows: ( (203 Excellents x 5) + (59 Goods x 4) + (12 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 276 Ratings = 4.678

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Moorgate Croft is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 31 registered maximum number of service users is 6.2, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Jan 2025

Overall
Outstanding

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 22 Jul 2025

Luxury ensuite rooms available

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Awards / Recognitions (0)

Meet the Team (1)

Lauren

Lauren Davies

Job Title: Manager

Lauren is another of our managers who have been promoted through the ranks over the last thirteen years - starting as an apprentice carer. She has worked tirelessly throughout that time, sacrificing much for the good of the home and we were delighted to offer her the manager’s role. She is the perfect fit for Moorgate Croft, and nothing gives us greater pride than seeing someone evolve and become a manager.

Frequently Asked Questions about Moorgate Croft

What types of Care is Moorgate Croft registered for?

Older Person Care, Dementia, Permanent Care, Respite Care & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Moorgate Croft have?

There are 31 Single Rooms.

What are the Facilities & Services at Moorgate Croft?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Moorgate Croft to the centre of Rotherham?

0.4 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Moorgate Croft to verify any information. View our terms and conditions. Moorgate Croft has an Enhanced Service - more info.