
Her quality of life is so much better than she had living on her own.Steve W(Son-in-law of Resident/Service User)

From the day mum arrived at Morrgate Croft the staff have been welcoming, helpful and caring.Pam W(Daughter of Resident/Service User)

The staff at this care home are polite, knowledgeable and compassionate about their work.Mary B(Niece of Resident/Service User)

Her quality of life is so much better than she had living on her own.Steve W(Son-in-law of Resident/Service User)

From the day mum arrived at Morrgate Croft the staff have been welcoming, helpful and caring.Pam W(Daughter of Resident/Service User)

The staff at this care home are polite, knowledgeable and compassionate about their work.Mary B(Niece of Resident/Service User)

Moorgate Croft is a thirty-one capacity care home able to take on both short and long-term care needs, making a positive contribution to community life with luxurious care for older and vulnerable.
The provider's homes all focus on establishing a strong bond of trust and understanding between residents and carers, supporting an interesting lifestyle and maintaining a welcoming approach to visiting loved ones.
Activity coordinators make sure that personal interests are included, with the aim of seeing long-term benefits on both physical and mental health where possible.
Care Provided by Moorgate Croft
Primary Care Categories
- Older Person Care
- Dementia
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 31 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Moorgate Croft for full pricing details and T&Cs.
Contact Moorgate Croft to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- The Park Lane Healthcare Group Ltd
- Private Owned
Person in charge
- Lauren Davies(Manager)
Local Authority / Social Services
Admission Information
- Ages 60+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: -1
- Last Refurbishment: -1
- Number of floors: 3
Room Information
- Single Rooms (31)
- Single Rooms with ensuite Wet Room (31)
Moorgate Croft Reviews (56)
Moorgate Croft has a Review Score of 9.8 (9.778) out of 10, based on 24 reviews in the last 2 years.
Over all time Moorgate Croft has 56 reviews.
The staff are so caring and considerate of her needs. A lot of activities are organised which I know she enjoys very much. She also enjoys occasional outings. She tells us that meals are very good and I can see that her health and well-being have improved. Family visits are welcomed at any time and all staff are very friendly. Lovely atmosphere throughout the home.
After brief spells of respite, my sister made Moorgate Croft her permanent home in 2020. It was all due to her father's illness and shortly after the pandemic in 2020 that it became clear that my sister needed 24/7 care! She is very happy here, adores all the staff who under the expert management of the manager show my sister the love that she deserves.
Thank you for your kind words. We are delighted to hear that your sister is happy at Moorgate Croft. It is our pleasure to provide a caring and supportive environment for all our residents. We hope that your sister continues to thrive here and that you remain a part of our community.
Overall I think that Moorgate Croft is a caring and welcoming home. My relative appears comfortable and happy. I am always informed of anything untoward that happens and am involved in her care. I have one concern regarding my relatives' clothing. I understand that there must be mounds of laundry from the residents but despite putting names on absolutely everything, clothes seem to go missing. This is very frustrating when I find her in clothes that are not hers, of course, there is the money that I have spent. Other than that I am happy with her care.
Thank you for taking the time to share your feedback about Moorgate Croft. We're glad to hear that your relative is comfortable and happy here. It's important to us that residents feel cared for and valued, and we're pleased to know that you feel involved in your relative's care. We understand your...
I find my daughter has come on fantastic since she has been here. They have done so many things now that she wasn't able to do before. She loves it in the home. She loves all the staff.
Brilliant management and staff. Always friendly and caring.
My mum has been living at Moorgate Croft for 4 weeks. My mum has Alzheimer's. I went to visit the home and a week later my mum had moved in. Myself and family are very impressed and satisfied with the home and the care my mum is receiving. The manager is so kind, friendly and professional and nothing is too much trouble. The staff are all very friendly and helpful. I can't thank them enough. To know that my mum is safe and cared for takes an enormous amount of pressure off us as a family. I would just like to see more of an activity programme taking place.
My uncle has lived in Moorgate Croft for 8 years now and we have had a few issues in this time. He has changed rooms now to a more suitable one which meets his needs much better having a bigger ensuite able to accommodate his wheelchair. The home in general is well-maintained but from time to time due to wear things have to be replaced. The staff are friendly and helpful but more staff on duty at weekends would help a lot more with making the home feel safe and supportive.
My mum looked at a number of residential care homes before settling for Moorgate Croft. Which was head and shoulders better than any of the others she had viewed. The home manager is very professional and approachable and nothing is too much trouble. The home is spacious and the facilities are second to none. My mum is very settled at Moorgate Croft and is very satisfied with the accommodation, level of care and professionalism of staff. Also worthy of mention are the levels of cleanliness which are definitely much higher than any other home we viewed.
Poor meal choices, not everyone can chew the meat due to ill-fitting dentures etc. Activities quite inadequate, would be prefer them to be available throughout the day rather than almost always in the afternoon. My visitors tend to visit me after lunch. Overall, I am satisfied with my stay here.
My father has only been here four weeks, he is very settled as we, as a family, were very worried about him. The whole team, from the manager, care staff, activities coordinator, cleaners, laundry, handyman and kitchen staff, are brilliant, nothing isn't too much. The activities for my dad are really good for my dad as they give him something to do throughout the week. I feel my dad is safe as the respite place before we didn't like, the Moorgate Croft is the right place for him and staff can't help enough, thanks to all the staff.
Dad moved into Moorgate Croft back in July. He had suffered a fall, and after rehabilitation, he could no longer care for himself, so he made the decision to move into permanent care. He has settled in really well into his new environment, and this has been enhanced by the professional and friendly care he receives from all the staff. Any issues or concerns we have had as a family have been dealt with promptly and satisfactorily. Dad's a bit of a loner, but thanks to the encouragement of the staff, he is beginning to become more involved in the activities put on by the home. He especially enjoys the banter and being kept up to date about the local football team with the manager. Knowing that Dad is being cared for and looked after by everyone involved gives us and the family a great sense of comfort and peace.
As a family we are included with the decisions regarding Dad’s care, being involved with care plans etc and regularly updated with any changes.
Already medication we have been waiting to get changed at his own GP practice for months has been reviewed and changed within 1 week!
The staff are marvellous and most of all extremely caring, they are already aware of my dad’s liking of banter and more importantly he says the staff are really lovely and he likes it there.
As a daughter, knowing and trusting someone to care for your loved ones is hard and I feel relieved that I have found the best place to do this.
My mother moved into Moorgate Croft in mid-January after years of resistance and apprehension about leaving her own home. To everyone's astonishment - including her own, she transitioned very quickly. Her room is bright, airy and now customised to her preferences. She was worried about noise, lack of privacy or not being heard as a person, but that is not the case. For me, the secret sauce of Moorgate croft is the staff - at every level from the management team, through the carers, to support personnel. I spent a significant amount of time there in the first 4 weeks and was so impressed with the level of genuine caring, seeing staff members extend themselves repeatedly to accommodate the physical or psychological well-being of residents, way beyond what might have been expected. They are insightful, funny, human and professional with good communication skills. I had my own concerns about not living locally, but feel every confidence and respect for the work that they do.
We have been visiting Moorgate Croft for a number of years. It has always seemed to be a lovely clean care home. The one grumble the residents have always had is food. We cannot say as we have not been there at meal times. But since the new manager has started, they have improved a little.
Dad moved into Moorgate Croft in December 2022. The staff have been exceptional and he has settled well. He is always treated with respect, courtesy and humour. Any issue or problem has been dealt with quickly and satisfactorily. The staff are friendly and keep me informed of any development. I would highly recommend Moorgate Croft.
We have been very happy with all involved in settling Mum into Moorgate Croft. The senior carers have been particularly helpful and took time to listen to all our need and concerns about Mum. The rooms are a good size with a walk-in ensuite and the whole home is always clean and tidy. I would definitely recommend Moorgate Croft.
Good standard with excellent food.
Staff are caring and supportive.
First impressions are good. Rooms are larger than average and have ensuite showers. There is, unfortunately, not much buzz in this home and residents mostly seem to keep to their own rooms. However, I have only been visiting for 3 months and this may be due to the continuing COVID restrictions. With firm management and an improved programme of social activities, the home could have great potential.
All the staff, without exception, are competent but also extremely kind and thoughtful.
What a wonderful place Moorgate Croft is! The staff are second to none and they make it such a fantastic homely environment for the residents. So caring, so professional and so friendly. They make you feel so welcome and I can’t recommend them highly enough.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 15 January 2025Outstanding
- CaringGood
- EffectiveGood
- ResponsiveOutstanding
- SafeGood
- Well-ledOutstanding
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
1 Bed Vacancy
Posted: 10 July 2026Luxury ensuite rooms available
News (2) & Events (0)
- 15 Sep 2025
??? We are beyond excited to share some fantastic news! ??? Two of our amazing managers at Moorgate Care Village – Lauren from Moorgate Croft and Leighann from Moorgate Hollow...
- 08 Sep 2025
Moorgate Care Village has officially opened its brand-new hospitality and function room, celebrating continued success after receiving two ‘Outstanding’ ratings from the Care Quality Commission (CQC) for two of its...
There are no upcoming events for Moorgate Croft.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Moorgate Croft.
Accreditations
There are no accreditations posted yet for Moorgate Croft.
Meet the Team (1)

Lauren is another of our managers who have been promoted through the ranks over the last thirteen years - starting as an apprentice carer. She has worked tirelessly throughout that time, sacrificing much for the good of the home and we were delighted to offer her the manager’s role. She is the perfect fit for Moorgate Croft, and nothing gives us greater pride than seeing someone evolve and become a manager.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Moorgate Croft to verify any information. View our terms and conditions. Moorgate Croft has an Enhanced Service -more info.