Normanby House

6 Belgrave Crescent, Scarborough YO11 1UB
Review Us
8.7 22 Reviews
  • Normanby House, Scarborough
Show Normanby House on the Map

Care Provided by Normanby House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 25 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Fees are based on assessment of care needs. Please contact us for further information.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Jacie Whittaker (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2016
  • Number of floors: 3

Room Information

  • Single Rooms (25)
  • Single Rooms with Ensuite Wet Room (25)

Visiting

  • Visitors welcome at anytime.

Parking

  • Small car park at the rear of the home, accessible via Westover Road.

Are you the Owner/Manager of Normanby House? View your Advertising Options

Normanby House Reviews (22)

8.7

Normanby House has a Review Score of 8.7 (8.736) out of 10, based on 3 reviews in the last 2 years.
Over all time Normanby House has 22 reviews.

Overall Experience
  • 21
  • 1
  • 0
  • 0
  • 0
Date Published
  • 22
  • 0
  • 1
  • 3
  • 19
Reviewer Connection to Normanby House
  • 12
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 22, showing 1-20
Review from K M (Daughter of Resident) published on 12 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum recently moved into Normanby House on the 1st of October. We were made to feel very welcome in the relaxed environment. It is very accommodating with flexible visiting. My mum's room is clean and comfortable, the staff do an amazing job and I'm confident that my mum will get the care she requires.
Reply from Jacie Whittaker, Home manager at Normanby House

Thank you for your kind words regarding our home and staff!

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from H K (Daughter of Resident) published on 29 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
It was difficult to say the least to have to realise that my Mum needed more care than I could give, but I was so glad that Normanby House, which my research had shown me was the best choice, was able to find a place when we really needed it. I'm in a good position to do a review now as I'm there every
day, and have got to know the excellent and lovely staff as they've got to know Mum, and I can see that they're taking great care to do the best for her. The manager and her deputy are diamonds, anything is actioned without fuss. I'm never made to feel I'm in the way, quite the opposite, no matter how busy all the staff are. Always welcoming. Very clean everywhere, and all up to spec., a lot of attention is paid to make a good and safe environment. The food is excellent, a great chef and kitchen team. I've always been impressed with the way St. Cecilia's group go out of their way to attract the best staff and run their homes, so I'm glad I was right!
Reply from Jacie Whittaker, Home Manager at Normanby House

Thank you so much for your kind words, we are very proud of our amazing team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Susan G (Daughter of Resident) published on 22 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wanted to say thank you to all the staff at Normanby House for all they do for my mum. She is so happy there and loves the trips out they have. I would highly recommend this home to everyone. Thank you.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S B (Daughter of Resident) published on 14 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I looked at many care homes in Scarborough before choosing Normanby House as the most suitable for Mum. She is well cared for by all members of staff, who treat Mum as an individual and treat her with kindness and respect. The staff have taken the time to learn about Mum and what they can do to make
her feel more settled and relaxed. I visit the home most days and am always impressed by the staff, who are friendly, well motivated and seem happy in their work. The staff are patient and gentle with residents, speaking with respect and taking time to find out what they can do to help. From housekeeping, catering, care workers, activity and management team, they make me feel welcome when I visit and if I mention something, however small, I am confident that it is actioned without delay. It was very emotional reaching the decision to place Mum in a care home, but I felt well supported and guided throughout the process.
Reply from Tanya Thomas, Registered Manager at Normanby House

Thank you for your fantastic review, we are all very proud of our staff team. Your feedback is lovely to hear and much appreciated by all our wonderful team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Vic J (Daughter of Resident) published on 1 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Used Normanby House for three weeks respite for Mum who is 83 with Alzheimer's. Staff were friendly, helpful, happy and looked after Mum well. The Manager was very informative and assisted me with any questions I had and ensured Mum settled in. Would definitely use Normanby House again.
Reply from Tanya Thomas, Registered Manager at Normanby House

Thank you for your positive review, your feedback is greatly received.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Julie W (Daughter of Resident) published on 18 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am so impressed with the care my Mum receives, from my first contact with the home till now they have been wonderful. My Mum is so well cared for in a lovely environment, she takes trips out which she enjoys and there are lots of activities happening for her to be a part of. She always looks lovely
with her hair done and often has her nails painted. She has only gone there recently but has settled in really well, she is always treated with dignity and respect by the staff. I wouldn't hesitate to recommend this home for your loved one.
Reply from Tanya Thomas, Registered Manager at Normanby House

Thank you for your positive feedback, It is a pleasure caring for your mum, I will be sure to pass on your wonderful comments to all the staff.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S V (Daughter of Resident) published on 22 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff at Normanby House always gave Dad the dignity and care he needed. Normanby House is more than a care home, it is a family. The rooms are very clean and welcoming. Chef went out of his way to cook Dad the food he would eat.
Reply from Tanya Thomas, Registered Manager at Normanby House

Thank you for your review and lovely comments, We are happy you could see the family environment we strive to achieve.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Joanna L (Niece of Resident) published on 20 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am just so impressed every time I visit. The staff are friendly and engaging to visitors and residents. Their care and commitment throughout the pandemic has been exceptional. My aunt is clearly well cared for mentally and physically. It is a very happy environment. Well done all.
Reply from Tanya Thomas, Registered Manager at Normanby House

Thank you for your review, we appreciate your feedback and are very happy you see the fantastic work all the staff do.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Karen H (Sister of Resident) published on 28 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very happy with the ongoing care my sister is receiving and the facilities and overall feel of Normanby House. The place is clean comfortable with good facilities and regular activities. Most importantly it is staffed by a team of kind caring people. The team make this a home from home with care
tailored to and for the individual. Thanks to the team for providing lovely food.


Thank you all for the loving care you provide.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from C T (Granddaughter of Resident) published on 8 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff made sure it was safe for us to visit the home, as it has been such a long time since we could see each other face to face and not through the glass door, the safety of the resident is the most important issue. Thank you for the care you give them.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from P T (Grandson of Resident) published on 8 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff really friendly and helpful, nothing too much trouble, home kept spotlessly clean, residents safety and wellbeing is always of the highest priority. Good activities regularly arranged for residents, with pictures available to view on social media.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Brian Y (Friend of Resident) published on 8 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A first-class care home in every respect.
Setting standards for others to follow.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Keith U (Son of Resident) published on 8 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have always been completely happy with the way my mother is looked after. Knowing she is safe is the key thing.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Kath L (Friend of Resident) published on 8 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was a resident of Normanby House for nearly three years and sadly died 18 months ago but they took such good care of her. I visit another resident there each week as the home is so welcoming and has done the most amazing job in the pandemic keeping everyone safe. The staff treat the residents
like their family, you couldn't wish for better care of your loved one. Normanby House care, respect and value your opinions and nothing is too much trouble. Keep up the good work.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Michael C (Husband of Resident) published on 19 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After viewing a number of homes, I found Normanby House to be the one I would not mind being in myself.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from L D (Daughter of Resident) published on 25 March 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother is a resident at Normanby House and has been for over a year now. All the staff and managers are very friendly, nothing is ever too much to ask. My mum has received 10 star care.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from P C (Daughter of Resident) published on 26 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother who is 97 years old moved into Normanby House in December 2019 as she was no longer able to live on her own, she was very reluctant to move into a home at all. After contacting the manager we then arranged for mum to move in, mum was very anxious and nervous when she moved in and took a while
to settle. All the staff and management have been truly brilliant with mum and she has now settled to living in Normanby House. I cannot praise all the team enough they are excellent very understanding and caring as it should be, nothing is too much trouble they are one big happy family. Well done!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Peter D (Son of Resident) published on 26 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been resident at Normanby House for a year now following his dementia progressing beyond what his previous care home could cope with.
We are delighted with the care he is receiving, and with the welcome, we receive when we visit.
I have visited at various times of day, unannounced
and all the staff have always been friendly, gentle and respectful to residents.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from L F (Daughter of Resident) published on 26 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A fantastic place, with very good care. The food excellent and the home is very friendly. Good quality carers all lovely people. From management to the whole team, it is a lovely place. My mum is very happy at Normanby House. I cannot recommend it enough.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Susan S (Daughter of Resident) published on 24 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Normanby House staff provide excellent care in a comfortable, safe environment. Nothing is too much trouble for them and they are very involved at all levels. The food is excellent, couldn't fault it when my sister and I stayed for lunch with our mum. The dining room is comfortable and interesting with
local scenery on the walls.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 8.7 (8.736)

Overview of Review Score

The Review Score of 8.7 (8.736) out of 10 for Normanby House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 3 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.9 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.886 for Normanby House is calculated as follows: ( (31 Excellents x 5) + (4 Goods x 4) ) ÷ 35 Ratings = 4.886
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 3.85 Points relating to the number of positive Reviews for Normanby House is based on 3 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 = 3.25
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 25 registered maximum number of service users is 5. 3 Positive Reviews ÷ 5 = 0.6
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Sep 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (3)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Normanby House

What types of Care is Normanby House registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Normanby House have?

There are 25 Single Rooms.

What are the Facilities & Services at Normanby House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Normanby House to the centre of Scarborough?

0.4 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Normanby House to verify any information. View our terms and conditions. Normanby House has an Basic Service - more info.