Normanby House

6 Belgrave Crescent, Scarborough YO11 1UB

Normanby House is a purpose-built home in Scarborough supporting up to 25 older people to live a comfortable lifestyle. The home is located close to the Scarborough sea front, beach and the town's attractions and provides dementia care.

The home strives to deliver a range of residential care services, including convalescence care; respite care; trial stays and long-term care for those who can no longer look after themselves.

The care team get to know customers and work with them to organise stimulating activities which match individual and group interests, both in the care home as well as in the local community. Each customer’s individual needs are regularly assessed to ensure their care plans meet their lifestyle requirements. Fresh meals are cooked from locally sourced and seasonal ingredients, and where possible, by highly trained chefs and kitchen staff.

Anchor was proud to be named 'Best Care Home Operator' at the Care Awards in 2015. They are one of England’s largest providers of housing and care for those over 55 years of age and have almost 50 years’ experience as a not-for-profit provider of services to older people. Anchor’s chief executive was also awarded for making a difference to the care sector in the Third Sector Care Awards in 2015.

Anchor reinvest the money made into their retirement properties and care homes to continually raise standards and to provide a high-quality service to surpass customer’s expectations.

Group: Anchor

Person in charge: Tanya Thomas (Manager)

Local Authority / Social Services: North Yorkshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 25 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 25

Rooms with ensuite WC: 25

Facilities & Services: Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Normanby House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 8.5 (maximum of 10) for Normanby House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 2 Reviews over all time. This Average Rating is also the rating value for Normanby House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.7 out of 5 from 2 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.833 for Normanby House is calculated as follows: ( (20 Excellents x 5) + (4 Goods x 4) ) ÷ 24 Ratings = 4.833

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.65 Points relating to the number of positive Reviews for Normanby House is based on 2 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 = 3.25

    2. Target of 5 positive Reviews (25 registered maximum number of service users ÷ 5). 2 Reviews ÷ 5 Target = 0.400

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8.5 Normanby House has a Review Score of 8.5 (8.483) from 2 Reviews


Average Ratings

  • Excellent
    2
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Normanby House?

  • Extremely LIKELY
    2
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Normanby House

  • Daughter of Resident/Service User
    1
  • Niece of Resident/Service User
    1

The home is like home from home. My Uncle likes it and the staff are very good and caring.

How likely would you be to recommend Normanby House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

Can't recommend it highly enough. My mother has received excellent care (I am there every day) from staff who treat her with respect and a kind, gentle affection. Her comfortable ensuite room has her things in it and is always immaculate, as is the rest of the house. Now she is at the end of her life the staff have arranged for additional palliative support from the local hospice, GP and Marie Curie so she can stay where she is known and familiar. There is also no problem with me staying with her overnight as she gently declines.

How likely would you be to recommend Normanby House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.9 out of 5

Submit a Review for Normanby House

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions

February 2018

Top 20 Large Care Home Groups 2018

Recipient: Anchor

Date: Thursday 01 Feb 2018

more details

December 2017

CQC rated Good December 2017

Recipient: Normanby House

Date: Friday 15 Dec 2017

more details

March 2017

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Normanby House