Normanby House

My mum recently moved into Normanby House on the 1st of October. We were made to feel very welcome in the relaxed environment. It is very accommodating with flexible visiting. My mum's room is clean and comfortable, the staff do an amazing job and I'm confident that my mum will get the care she requires.

It was difficult to say the least to have to realise that my Mum needed more care than I could give, but I was so glad that Normanby House, which my research had shown me was the best choice, was able to find a place when we really needed it. I'm in a good position to do a review now as I'm there every day, and have got to know the excellent and lovely staff as they've got to know Mum, and I can see that they're taking great care to do the best for her. The manager and her deputy are diamonds, anything is actioned without fuss. I'm never made to feel I'm in the way, quite the opposite, no matter how busy all the staff are. Always welcoming. Very clean everywhere, and all up to spec., a lot of attention is paid to make a good and safe environment. The food is excellent, a great chef and kitchen team. I've always been impressed with the way St. Cecilia's group go out of their way to attract the best staff and run their homes, so I'm glad I was right!

Wanted to say thank you to all the staff at Normanby House for all they do for my mum. She is so happy there and loves the trips out they have. I would highly recommend this home to everyone. Thank you.

I looked at many care homes in Scarborough before choosing Normanby House as the most suitable for Mum. She is well cared for by all members of staff, who treat Mum as an individual and treat her with kindness and respect. The staff have taken the time to learn about Mum and what they can do to make her feel more settled and relaxed. I visit the home most days and am always impressed by the staff, who are friendly, well motivated and seem happy in their work. The staff are patient and gentle with residents, speaking with respect and taking time to find out what they can do to help. From housekeeping, catering, care workers, activity and management team, they make me feel welcome when I visit and if I mention something, however small, I am confident that it is actioned without delay. It was very emotional reaching the decision to place Mum in a care home, but I felt well supported and guided throughout the process.

Used Normanby House for three weeks respite for Mum who is 83 with Alzheimer's. Staff were friendly, helpful, happy and looked after Mum well. The Manager was very informative and assisted me with any questions I had and ensured Mum settled in. Would definitely use Normanby House again.

I am so impressed with the care my Mum receives, from my first contact with the home till now they have been wonderful. My Mum is so well cared for in a lovely environment, she takes trips out which she enjoys and there are lots of activities happening for her to be a part of. She always looks lovely with her hair done and often has her nails painted. She has only gone there recently but has settled in really well, she is always treated with dignity and respect by the staff. I wouldn't hesitate to recommend this home for your loved one.

Staff at Normanby House always gave Dad the dignity and care he needed. Normanby House is more than a care home, it is a family. The rooms are very clean and welcoming. Chef went out of his way to cook Dad the food he would eat.

I am just so impressed every time I visit. The staff are friendly and engaging to visitors and residents. Their care and commitment throughout the pandemic has been exceptional. My aunt is clearly well cared for mentally and physically. It is a very happy environment. Well done all.

I am very happy with the ongoing care my sister is receiving and the facilities and overall feel of Normanby House. The place is clean comfortable with good facilities and regular activities. Most importantly it is staffed by a team of kind caring people. The team make this a home from home with care tailored to and for the individual. Thanks to the team for providing lovely food.

Thank you all for the loving care you provide.

Staff made sure it was safe for us to visit the home, as it has been such a long time since we could see each other face to face and not through the glass door, the safety of the resident is the most important issue. Thank you for the care you give them.

Staff really friendly and helpful, nothing too much trouble, home kept spotlessly clean, residents safety and wellbeing is always of the highest priority. Good activities regularly arranged for residents, with pictures available to view on social media.

Setting standards for others to follow.

I have always been completely happy with the way my mother is looked after. Knowing she is safe is the key thing.

My mum was a resident of Normanby House for nearly three years and sadly died 18 months ago but they took such good care of her. I visit another resident there each week as the home is so welcoming and has done the most amazing job in the pandemic keeping everyone safe. The staff treat the residents like their family, you couldn't wish for better care of your loved one. Normanby House care, respect and value your opinions and nothing is too much trouble. Keep up the good work.

After viewing a number of homes, I found Normanby House to be the one I would not mind being in myself.

My mother is a resident at Normanby House and has been for over a year now. All the staff and managers are very friendly, nothing is ever too much to ask. My mum has received 10 star care.

My mother who is 97 years old moved into Normanby House in December 2019 as she was no longer able to live on her own, she was very reluctant to move into a home at all. After contacting the manager we then arranged for mum to move in, mum was very anxious and nervous when she moved in and took a while to settle. All the staff and management have been truly brilliant with mum and she has now settled to living in Normanby House. I cannot praise all the team enough they are excellent very understanding and caring as it should be, nothing is too much trouble they are one big happy family. Well done!

I have visited at various times of day, unannounced and all the staff have always been friendly, gentle and respectful to residents.

A fantastic place, with very good care. The food excellent and the home is very friendly. Good quality carers all lovely people. From management to the whole team, it is a lovely place. My mum is very happy at Normanby House. I cannot recommend it enough.

Normanby House staff provide excellent care in a comfortable, safe environment. Nothing is too much trouble for them and they are very involved at all levels. The food is excellent, couldn't fault it when my sister and I stayed for lunch with our mum. The dining room is comfortable and interesting with local scenery on the walls.