Ivy Lodge, York, North Yorkshire
Ivy Lodge, York, North Yorkshire
Ivy Lodge, York, North Yorkshire

Ivy Lodge “where you feel at home… not in a home”: This is a motto at the heart of the home’s philosophy. A caring team understand how worrying and stressful it can be to move into a new home but they work with residents and their families to help them settle in whilst at the same time encouraging them to lead an independent life around the dignified, compassionate and person centred care provided.

Ivy Lodge is a long established, family owned and run retirement home. Formerly an Edwardian farm house, the building has undergone extensive development and has been recently refurbished to provide light, spacious and comfortable accommodation of a very high standard.

A warm, dedicated and long serving team of carers are totally committed to the well-being of residents and actively encourage and help them to lead full and independent lives.

Carers ensure a full range of stimulating activities is provided from crafts classes and sing-alongs to theatre trips and excursions to local places of interest.

A dedicated GP from the local surgery conducts a regular surgery within the home and both Chiropodists and opticians visit regularly.

The kitchen provides delicious food with the emphasis on traditional cooking and home baking using the best seasonal produce available.

Owner: Ivy Lodge Care Ltd

Local Authority / Social Services: York City Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 34 Service Users

Registered Care Categories*: Old Age

Admission Information: Ages 65+.

Single Rooms: 34

Shared Rooms: 0

Rooms with ensuite WC: 28

Weekly Charges Guide: Personal Care Single £580 – £650 (These prices are only a guideline, please contact Ivy Lodge to find out the exact price for your requirements.)

Facilities & Services: Respite Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Ivy Lodge: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.8 Ivy Lodge has a Review Score of 9.8 (9.795)

The Review Score of 9.8 (maximum of 10) for Ivy Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 13 Reviews over all time. This Average Rating is also the rating value for Ivy Lodge in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 7 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.795 for Ivy Lodge is calculated as follows: ( (124 Excellents x 5) + (32 Goods x 4) ) ÷ 156 Ratings = 4.795

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Ivy Lodge is based on 7 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 6.8 positive Reviews (34 registered maximum number of service users ÷ 5). 7 Reviews ÷ 6.8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    12
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Ivy Lodge?

  • Extremely LIKELY
    13
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Ivy Lodge

  • Daughter of Resident/Service User
    6
  • Friend of Resident/Service User
    3
  • Niece of Resident/Service User
    1
  • Resident / Service User
    1
  • Son of Resident/Service User
    1
  • more

Having been a resident at Ivy Lodge since November 2013, I am still as happy as the day I came and felt the warm and friendly atmopshere of the home. The management, carers and cleaners are all prepared to go "the extra mile" to help the residents.
Residents meetings are held regularly to discuss any problems that may have arisen. There are three lounges for our use: the TV lounge, the sun lounge for socialising etc and a small lounge - the library lounge with a TV, books and magazines. Activities are held most afternoons which include various crafts, visitings artists and outings mainly during the summer months. Visits to a local theatre are arranged, visiting hairdressers, manicurists and chiropodists looking after our needs. Meals are well cooked, varied and served in a light and airy dining room, tables mainly set for four.

How likely would you be to recommend Ivy Lodge? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

As a visitor, I always find Ivy Lounge to be spotlessly clean with attentive and helpful staff. The residents enjoy well furnished and comfortable recreational areas.

How likely would you be to recommend Ivy Lodge? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Since moving into Ivy Lodge almost a year ago, my Mum has been looked after by caring, friendly, sympathetic and understanding staff. The atmosphere is friendly, cosy and homely. Myself and all of Mum's family and friends are made very welcome whenever we visit. Ivy Lodge is exceptional in that every thought and care for the residents and their families is uppermost in the priorities of all the staff.

How likely would you be to recommend Ivy Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

A warm, bright and comfortable home. Staff are cheerful and very much in evidence. Ivy Lodge has several seating areas, a jigsaw was out on the table for anyone to participate. Books and newspapers are available. A Christmas fair attracts visitors and there are other various activities arranged for residents and their families. The security requests visitors to sign in with car registration noted. Staff always knock on bedrooms and these are well equipped allowing residents to have their own personal items. Food is said to be varied and good, with menus delivered to each room. Tea, coffee and biscuits are offered to visitors. The grounds are well maintained and the attractive entrance hall welcoming and beautifully decorated with flower arrangements.

How likely would you be to recommend Ivy Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The home is very caring and comfortable with staff who take a personal interest in the welfare of the residents. My mother is not the easiest of people to deal with but everyone makes every effort to keep her positive. I have no reservations in recommending this home to anyone considering where a relative should enjoy their later years.

How likely would you be to recommend Ivy Lodge? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

It is obvious that the owners have put their hearts and souls into making Ivy Lodge as attractively appointed as possible to resemble "home from home". It is spotless and free from odours and equally important is the quality fo the carers who appear to really care for the residents who also enjoy excellent meals, activities, outings and if wanted shopping trips. Visitors are warmly welcomed at any time. A recent health crisis was handled with calm efficiency. I heartedly recommend Ivy Lodge.

How likely would you be to recommend Ivy Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have visited the home infrequently but on the occasions I have been, the residents have appeared happy and well looked after. There have been a variety of activities going on and the home looks and feels welcoming - flower arrangements, light and bright.

I have never been aware of the smell of urine and the tables and chairs in the dining area are clean and free of stickiness and remains of meals. Likewise the soft furnishings and carpets. The residents are allowed to use the telephone whenever they wish.

How likely would you be to recommend Ivy Lodge? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

My mother was admitted to Ivy Lodge straight from hospital following a fall. Since arriving there she has improved enormously thanks to the excellent care she receives. Her mobility is much improved as she is encouraged to walk to the dining room from the lounge and back many times during the day. The carers are always lovely with her- caring, encouraging and gentle yet respectful of privacy where possible. They could be more helpful in anyway. The food is excellent all cooked on the premises. It is a varied menu and the portions are just right for each individuals needs. There are activities on nearly every day which the residents are encouraged to join. They are also taken out to local National Trust properties or stately homes and also to the theatre. The local GP visits the home every week so he is asked to see any residents with a medical problem and his care is excellent. Medically the residents are observed very carefully and the GP is asked to visit immediately if there is a problem. The management are extremely pleasant and very approachable.

How likely would you be to recommend Ivy Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

In my experience of more than 7 years I find the home to be a small, sociable and friendly place. It is well looked after as are the residents with activities, caring staff looking after everyone well, the rooms are well decorated and the approach through the garden which is well kept give a welcoming atmosphere.

How likely would you be to recommend Ivy Lodge? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

I am very happy with the care my mother receives. The staff are very friendly and helpful. My mother is happy there. There are activities every week and the residents are taken out on trips to gardens, garden centres, theatre trips. The home has a homely feel and relaxed atmosphere.

How likely would you be to recommend Ivy Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Excellent care home. Only 33 residents, very cosy and staff and management do a great job.

How likely would you be to recommend Ivy Lodge? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I would like to express my appreciation and give my whole hearted approval of the care my father receives at Ivy Lodge. He first became a resident there in June 2015 after becoming quite frail and after much soul searching from my sister, brother and myself we reluctantly agreed to our father going in a home! How pleased and relieved we are now when we chose Ivy Lodge. The care and attention dad receives is second to none and nothing is too much trouble from the wonderful, caring team of carers there. Cleanliness is a priority and the home is immaculate. The choice of food that dad has is wonderfully prepared and varied, he has put 2 stone in weight on while being there. A sign of his contentment we feel. Entertainment and trips on the mini bus are also a welcome addition to enhancing dad's time at Ivy Lodge. Stately homes, National rail museum and theatre trips are regularly on the itinerary. I have no hesitation in recommending Ivy Lodge for the care of your loved ones.

How likely would you be to recommend Ivy Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Ivy Lodge is an excellent residential home. It provides a safe and secure home for the elderly and the staff cannot be praised highly enough for their care, patience and empathy. The home is beautifully decorated and has an extremely high standard of cleanliness. There has been an increase in the activities provided for the residents which gives them something to look forward to and keeps their minds active. I would have no hesitation in recommending this home.

How likely would you be to recommend Ivy Lodge? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

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Awards / Recognitions

April 2017

February 2016

Job Vacancies

Staff Profiles

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Care Home Idol 2016

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