

Care Provided by The Chesters Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 33 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees are reviewed on a regular basis to reflect changes in costs and are subject to change. Please contact The Chesters directly to discuss fees and vacancies. We also have premium rooms available which are charged at a higher rate.
The price(s) shown are provided by the care home. Contact The Chesters Care Home for full pricing details and T&Cs.
Contact The Chesters Care Home to confirm what's included and get a personalised quote
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Parkside Care Ltd
- Private Owned
Person in charge
- Melissa Harrison (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2024
- Number of floors: 2
Room Information
- Single Rooms (33)
- Single Rooms with ensuite Wet Room (7)
Visiting
- Visitors are welcome at any time. Please note that in order to protect the privacy and dignity of residents access to the dining areas may be limited at meal times.
Parking
- Parking spaces for up to 10 cars around the home. On-street parking is also available on Durham Road.
The Chesters Care Home Reviews (33)
The Chesters Care Home has a Review Score of 9.3 (9.258) out of 10, based on 5 reviews in the last 2 years.
Over all time The Chesters Care Home has 33 reviews.
My mother was a previous resident at the Chesters, as was my aunt Irene, who died n December. My aunt Ivy is currently resident in the Chesters and at the age of 103 receives the best care possible. The staff in the Chesters are hard working and dedicated to the care of the residents. My family and I really appreciate the effort made by staff to ensure that all residents are well cared for and that their quality of life is enhanced by all the various activities and outings. As a frequent visitor to the Chesters I have seen at first hand the quality and variety of the meals served, so, special thanks to Louise and all involved in the kitchen. Special thanks also to those involved in the laundry, who ensure that residents have clothes that are clean and comfortable. Many thanks to all the staff at the Chesters.
Thank you for taking the time to provide this feedback about your positive experiences at The Chesters over a long period of time. Our staff work hard to provide an excellent environment, good food and engaging activities for all of our residents, and I am pleased that this has been your experience. I will be sure to share this with the staff team. Thank you.
Home is exceptionally clean. Would recommend to any prospective family looking for a place for their elderly relatives.
Thanks for providing this feedback, it is appreciated. We strive for high standards at The Chesters and I am pleased that you and your father are pleased with your choice of care home. I will be sure to share this with the manager and team. Thank you.
The Chesters is very homely, immaculately clean & beautifully decorated so first impressions are always good. More importantly to us, many of the team have worked there for a long time. To us that is the sign of a happy workforce & that's exactly what we've found in the last year.
The team really know mam & understand her needs. Mam likes to help out in the home, the team are really patient & support her to do this so she feels useful. The activities organiser involves mam in lots of what is going on which gives her purpose. Dad visits daily & receives support also, he's always made to feel welcome & regularly enjoys a meal there.
Having mam settled in The Chesters gives us all peace of mind & we are very grateful to the team for that
Thank you for writing a review and for providing positive feedback. I am really pleased that your mam is settled at The Chesters. This will be shared with the manager and the team.
Nothing is too much bother for any of the staff,they are caring,attentive well aware of each users needs and personalty,activities are many and varied,food is plentiful and excellent,the home is always lovely and warm which mirrors the feeling the home always gives out.It is constantly being cleaned and is spotless,no lingering odours,staff are very professional and gentle carrying out their duties, rooms are bright and airy,management are accessible,attention to detail and to clients is of the highest standard. I rate this home very highly I would thoroughly reccommend home from personal experience.
Thank you for taking the time to tell us about your experiences at The Chesters Care Home. We have a dedicated staff team who work hard to provide a caring environment for our residents. I will be sure to share your review with the manager and staff.
She'd previously had a couple of weeks respite in another local care home which opened our eyes to the type of place we didn't want her to be in,
The Chesters is what you'd wish for in a care home, from the moment i walked in WITHOUT an appointment i got a good feel for the place , the staff are so engaged and interactive with the residents.
With it being quite a small care home it always seems to be busy and upbeat .
All of the staff are great , they treat everybody with empathy and respect , with a little bit of northern , cheeky humour thrown in.
Food is great and for the picky eaters there's lots of snacks and tea and biscuits.
We are so grateful to the staff for looking after our mam , we understand it's a hard job ,definitely a vocation and they excel at it !!
I am so pleased that you are happy with the care and support that your mam receives at The Chesters. It is great when the hard work of our staff is recognised and I will be sure to share this with the manager and staff team. Thank you for taking the time to provide feedback.
It's a huge transition moving from independent living to a care home and naturally, my mum had some ups and downs along the way. But the team looked after her and showed great empathy, allowing her to quickly settle into a regular happy routine. She is so much healthier than when she first arrived and that's a huge thanks to the chef and kitchen staff who have fed her well.
Yesterday we moved Mum to another care home nearer to her family in another part of the country. Tears were shed by all and it was moving to see how much she was loved at The Chesters. We will always be grateful for the care and support that she was given. Thanks to all at The Chesters.
Thanks for taking the time to write a review. I will be sure to share this with the staff team at The Chesters. We wish your mother well in her new care home where she can be closer to her family. Thanks again.
The Chester’s just gets better and better the staff are wonderful very caring and attentive. There are always plenty of activities going on to stimulate the residents. Christmas has been great everyone got involved to make it a fun time for all. I am truly grateful we found the Chester’s for my mam there’s nowhere better than this we know mam is well looked after by staff who care. Thanks to all at Chester’s.
Thank you for the kind review. Christmas is always a wonderful time at The Chesters and the staff make a real effort to make it special for all of our residents. I will be sure to pass on your comments to the manager and staff.
I really cannot fault The Chesters Care Home. My brother is receiving the best of care.
Thank you for writing a review. I am pleased that your brother is being well looked after at The Chesters. I will be sure to pass this onto the manager and staff who always appreciate positive feedback.
Very friendly. Showing real care to the residents in the home. Gives visitors coffee and biscuits whilst visiting.
Thanks for taking the time to write a review. The manager and care staff appreciate positive feedback and I will be sure to share this with them.
My husband has been in the Chesters for almost two years now and throughout this time, the care has been truly excellent. The wonderful warm friendly atmosphere and the quality of the superb staff team have been marvellous. As a family, we are so grateful that we found the Chesters.
Thank you for your kind comments which are greatly appreciated by all our colleagues at The Chesters. I am glad that you are happy with the care that your husband has received and we will strive to maintain our high standards.
I am extremely happy with the care my father is receiving at The Chesters. The staff are very attentive, caring and patient. The atmosphere is homely and friendly. The activities they provide for their residents keep the residents motivated and engaged.
Thank you very much for your kind words. I am glad you are happy with the care your father is receiving and we really appreciate your feedback.
I am happy with the care my mam is receiving at The Chesters care home. The staff are friendly and helpful in these challenging times.
The Chesters has provided excellent care for my father. However, the imminent changes in management are a huge concern, I feel this will break continuity and lock staff morale, which will seriously affect the harmony within the house.
Thank you for your review and kind comments. I am pleased to hear that your father receives excellent care at The Chesters. Our current manager is retiring after many years at the home. We have undergone a robust and thorough recruitment process to ensure we have chosen a manager who will be able to take the home forward and ensure that our high standards of care and support are maintained.
I have been at Chesters for 15-months, and I am very happy living there. The meals are good and varied. All the staff are very friendly. The carers are very good, and I like to think they are my friends. Whenever I need anything doing, they are close at hand to see my needs, and it's done in a very caring way. They are a credit to their profession.
My mother has received outstanding care and has been kept safe from the horrors of the ongoing pandemic extremely well. The staff and management have tackled the issues with lockdown and resident safety with great professionalism, dedication and above all else, have kept everyone’s spirits going in an unprecedented situation. My mother is very happy and settled in her fifth year at The Chesters, and her needs, both health-wise and welfare wise are most certainly met at this wonderful and friendly home.
Residents are treated with the utmost dignity; would recommend it to anyone.
Beautiful secluded gardens and outdoor space.
I cannot speak too highly of the way in which The Chesters has coped with the events of the past 12-months whilst continuing to provide exceptional care and support to its residents, in particular my mother. Visiting has been permitted wherever possible in accordance with the guidelines in place at the time. Managers were very quick to address the issue of PPE as soon as the pandemic began. In late 2020 a pod was installed outside the home to allow visitors to see and speak to their relatives. Ongoing care such as safety, food and health continues to be of the highest standard.
Thank you for your kind and honest review. The staff at The Chesters have all worked exceptionally hard during the pandemic, and hopefully, we are not too far away from returning to something more like normal.
Wonderful care for my mam by lovely staff who always look after her needs and well being. We are kept informed of any issues immediately. You are always made welcome and I would highly recommend this care home.
Cannot fault the care and respect my grandma has been given by all of the staff. Everyone is lovely and the home itself is a very nice place for the residents and visitors alike.
I can't thank all the staff enough for the care given to my Mum and also the friendship received to myself, family and friends while visiting.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 08 February 2020Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for The Chesters Care Home.
There are no upcoming events for The Chesters Care Home.
Awards / Recognitions (2)
- 28 Feb 2019Recipient: The Chesters Care Home
- 01 Feb 2018Recipient: The Chesters Care Home
Accreditations
There are no accreditations posted yet for The Chesters Care Home.
Meet the Team (0)
There are no Team Members posted yet.
Frequently Asked Questions about The Chesters Care Home
What types of Care is The Chesters Care Home registered for?
Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does The Chesters Care Home have?
There are 33 Single Rooms.
What are the Facilities & Services at The Chesters Care Home?
Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is The Chesters Care Home to the centre of Gateshead?
1.2 mile(s) as the crow flies, distance by road may be significantly further.
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