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Northbourne

Durham Road, Low Fell, Gateshead, Tyne & Wear NE9 5AR
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We would highly recommend this care home Thank youTara F(Daughter of Resident/Service User)
Northbourne, Gateshead
Can not fault the care, compassion and facilities of Northbourne.D C(Granddaughter of Resident/Service User)
Northbourne, Gateshead
Northbourne, Gateshead

Anchor's Northbourne is a Gateshead care home, located in a quiet setting in Low Fell.

The home provides residential and dementia care for up to 33 older people and is close to local shops, amenities and public transport.

The home continues to welcome new residents for shorter stays, respite care and convalescence, in addition to longer-term and permanent care for older people who require 24-hour support.

Residents benefit from a...  

Care Provided by Northbourne

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 34 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,160From £1,260
Residential Dementia CareFrom £1,160From £1,260

Fees can vary depending on care needs and other factors. Colleagues at Northbourne will be happy to discuss our weekly fees with you and what our fees include.

Contact Northbourne to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

  • Anchor
  • Voluntary / Not for Profit Owned

Person in charge

  • Mark Horton (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1990
  • Last Refurbishment: 2007

Room Information

  • Single Rooms (34)
  • Single Rooms with ensuite Wet Room (34)

Visiting

  • Visitors are welcome at Northbourne.

Parking

  • Onsite parking is available, including disabled spaces.

Northbourne Reviews (48)

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9.3

Northbourne has a Review Score of 9.3 (9.329) out of 10, based on 9 reviews in the last 2 years. Over all time Northbourne has 48 reviews.

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Showing 48 reviews matching selected criteria
Review from Y M (Daughter of Resident) published on 6 July 2020 Submitted via Postal Card
Overall Experience
Love the home and Mam is very settled.
Lots to do and keep everyone occupied. The choir is excellent.

The only problem is her hearing aids are missing quite often. She is unable to hear anything without them. As staff wearing masks at the moment she will not be able to lip read.

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Review from Nora P (Wife of Resident) published on 3 July 2020 Submitted via Postal Card
Overall Experience

I can't describe how much I appreciate this care home and it's staff. They are all truly amazing.

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Review from M A (Daughter of Resident) published on 29 June 2020 Submitted via Postal Card
Overall Experience

Northbourne care home constantly provides mam a safe, secure and caring environment. Mam is always clean and tidy when I visit. the staff are around if I have any questions regarding mam. There is always a positive family feel when I visit. The staff constantly engage with residents.

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Review from T C (Daughter of Resident) published on 22 June 2020 Submitted via Postal Card
Overall Experience

My mother has been at Northbourne for two-and-a-half years and during that time, the treatment and care given to her has been exemplary. The staff always treat her with dignity and respect. Medical appointments are made for her promptly when required. Residents are encouraged to partake in the daily activities. Some staff go the extra mile by transporting her to social events or bespoke yoga lessons. Northbourne is an outstanding care home.

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Review from M S (Niece of Resident) published on 22 June 2020 Submitted via Postal Card
Overall Experience

Caring staff and good care.

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Review from D E (Daughter-in-law of Resident) published on 16 June 2020 Submitted via Postal Card
Overall Experience

I know my father-in-law is happy living here and is well cared for. The staff are very caring and nothing is a problem.

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Review from Sheila L (Daughter of Resident) published on 20 March 2020 Submitted via Website
Overall Experience

I would just like to say that placing my Mum in this Care home was the worst decision I have ever made. She was only in approximately 6 weeks. I would not recommend this home to anyone who cares for their loved ones. There are many reasons for this which I cannot go into after taking legal advice. If thinking about it, think twice.

Reply from Alison Fryer, Manager at Northbourne

Thank you for your feedback and we are sorry that you were unhappy with our care. The circumstances of your complaint have been discussed with you in detail. Providing a very high standard of care and the safety of our residents is paramount, where our most recent CQC inspection rated Northbourne Outstanding.

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Review from Rebecca F (Granddaughter of Resident) published on 9 January 2020 Submitted via Postal Card
Overall Experience

My husband's nanna lived at Northbourne for a few months and was well looked after and settled in straight away. She loved the staff and all the staff are always welcoming and caring. The cleanliness of the home is lovely and food is excellent, always plenty of activities if residents wish to participate. Would definitely recommend Northbourne.

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Review from M L (Daughter of Resident) published on 8 January 2020 Submitted via Postal Card
Overall Experience

Very good facilities and the residents are happy and cared for. The environment is clean and warm and the food is well prepared and varied.

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Review from Lyn E (Daughter-in-law of Resident) published on 3 April 2019 Submitted via Postal Card
Overall Experience
A lovely clean friendly home. An excellent standard of care and my mother-in-law is so very happy here. The family are happy because we know she's safe and well cared for.

A lovely "feel" every time we come in - we can feel the love the staff have for the residents.

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Review from Jeff (Son of Resident) published on 26 March 2019 Submitted via Website
Overall Experience

This was one of a number of care homes we visited and I have to say was the best by far. The level of care provided by staff is first class and facilities available to residents is second to none. This has been a massive factor in terms of how quickly my mother has settled into her new surroundings. She loves it, loves the staff and has quickly made some friends. Overall she is happy and content for the first time in a long time and feels safe and well looked after. Thank you.

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Review from Emma (Granddaughter of Resident) published on 26 March 2019 Submitted via Website
Overall Experience

My grandma has recently moved into Northbourne and I couldn’t be happier with the move. To say she has flourished would be an understatement. My grandma has commented on a few occasions how happy she is and has said she didn’t know places like this existed-if she knew what it was like she would have come in years ago. The staff are amazing, caring, friendly, respectful and fun to be around, food is wonderful, the place is clean, tidy and there’s so many areas to enjoy within the home-everything is designed with the benefit of the residents in mind. 10 out of 10.

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Review from Christopher E (Grandson of Resident) published on 22 March 2019 Submitted via Postal Card
Overall Experience

I'm very happy that my grandma is residing in this lovely care home. The standard of care and comfort are extremely high. The "hub" that includes a residents' cinema, bar and a hairdresser. My grandma looks much happier and well and I take great comfort from that.

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Review from Eric E (Son of Resident) published on 22 March 2019 Submitted via Postal Card
Overall Experience

My mother has come into Northbourne in this last few weeks. She was in assessment care prior to this and was very unsure about moving into a care home. To say she is happy in there would be a huge understatement. The hub is a lovely area for my mam to use and she joins in all of the activities which she loves. She has really blossomed since moving in. I am also very impressed by all the care workers.

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Review from Lorraine K (Niece of Resident) published on 6 December 2018 Submitted via Postal Card
Overall Experience

My auntie came here about 1 year ago after a bad fall at her flat. She also has the onset of Alzheimers/dementia. She has settled in great, and the staff are fantastic with the residents.

They pop in to have a laugh as well as look after her. Each time I visit, the staff left me know how she has been and are very accommodating, offering coffee and a snack when I'm here. I feel that my auntie is in an outstanding place for residents to be looked after.

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Review from J P (Wife of Resident) published on 19 June 2018 Submitted via Postal Card
Overall Experience

My husband did not enjoy being "in respite" but when we found Northbourne he was happy to embrace respite time which was helpful to me as a carer and great for him. The homely atmosphere there was encouraging from the first. The residents whether respite or long stay was central to the way the home ran and in the way the clients were cared for. Tailor made to an individual- reassuring for relatives - win-win. Thank you.

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Review from Thelma D (Resident / Service User) published on 30 May 2018 Submitted via Postal Card
Overall Experience
Very good experience.

Unable to find any complaints.

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Review from Maureen S (Resident / Service User) published on 30 May 2018 Submitted via Postal Card
Overall Experience

Extremely well cared for. Good food, very clean and comfortable conditions every possibly situation catered for. Very caring staff.

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Review from Linda T (Niece of Resident) published on 30 May 2018 Submitted via Postal Card
Overall Experience
I visit every Monday and every week they post an activity sheet for residents.
Where possible everyone is included, residents and guests.

Staff are always helpful and kind.

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Review from Anna B (Sister of Resident) published on 23 March 2018 Submitted via Postal Card
Overall Experience
My sister was admitted to Northbourne almost 12 years ago.
Since then she has been treated with great kindness and respect.

I have no hesitation in recommending Northbourne.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 20 January 2026
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (3) & Events (0)

News
  • 12 Jun 2026

    Anchor care homes across the North, including Northbourne in Gateshead are inviting local people to come together and enjoy the football this summer as they host World Cup Socials during...

  • 19 Dec 2025

    Residents and colleagues at Anchor care homes across Newcastle are embracing the festive spirit in style. From crafting Christmas decorations and singing carols, to decorating trees and baking festive treats,...

  • 09 Oct 2024

    Anchor, England’s largest not-for-profit provider of housing and care for people in later life, has received platinum status in the RSPCA’s annual PawPrints Awards for the second year in a...

Upcoming Events

There are no upcoming events for Northbourne.

Awards / Recognitions (15)

  • 30 Jan 2026Recipient: Anchor
  • 31 Jan 2025Recipient: Anchor
  • 31 Jan 2024Recipient: Anchor

Accreditations

There are no accreditations posted yet for Northbourne.

Meet the Team (0)

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