Northbourne

This care home is one of the best I have ever known. From the time my mother-in-law became resident - nearly 4 years ago - she has been so well looked after we cannot fault the care at all. The staff are outstanding, the manager is professional and empathetic, the environment is clean, comfortable and homely and during Covid, she has been well cared for in our absence. Thank you.

My dad is happy with the staff and the accommodation provided. Although in lockdown due to covid19, I have been informed of any problems or changes in procedures, eg being able to visit in a safe environment. Dad's happiness and safety are paramount, and I can relax in the thought that the necessities are provided by the staff at Northbourne.

The only problem is her hearing aids are missing quite often. She is unable to hear anything without them. As staff wearing masks at the moment she will not be able to lip read.

I can't describe how much I appreciate this care home and it's staff. They are all truly amazing.

Northbourne care home constantly provides mam a safe, secure and caring environment. Mam is always clean and tidy when I visit. the staff are around if I have any questions regarding mam. There is always a positive family feel when I visit. The staff constantly engage with residents.

My mother has been at Northbourne for two-and-a-half years and during that time, the treatment and care given to her has been exemplary. The staff always treat her with dignity and respect. Medical appointments are made for her promptly when required. Residents are encouraged to partake in the daily activities. Some staff go the extra mile by transporting her to social events or bespoke yoga lessons. Northbourne is an outstanding care home.

Caring staff and good care.

I know my father-in-law is happy living here and is well cared for. The staff are very caring and nothing is a problem.

I would just like to say that placing my Mum in this Care home was the worst decision I have ever made. She was only in approximately 6 weeks. I would not recommend this home to anyone who cares for their loved ones. There are many reasons for this which I cannot go into after taking legal advice. If thinking about it, think twice.

My husband's nanna lived at Northbourne for a few months and was well looked after and settled in straight away. She loved the staff and all the staff are always welcoming and caring. The cleanliness of the home is lovely and food is excellent, always plenty of activities if residents wish to participate. Would definitely recommend Northbourne.

Very good facilities and the residents are happy and cared for. The environment is clean and warm and the food is well prepared and varied.

A lovely "feel" every time we come in - we can feel the love the staff have for the residents.

This was one of a number of care homes we visited and I have to say was the best by far. The level of care provided by staff is first class and facilities available to residents is second to none. This has been a massive factor in terms of how quickly my mother has settled into her new surroundings. She loves it, loves the staff and has quickly made some friends. Overall she is happy and content for the first time in a long time and feels safe and well looked after. Thank you.

My grandma has recently moved into Northbourne and I couldn’t be happier with the move. To say she has flourished would be an understatement. My grandma has commented on a few occasions how happy she is and has said she didn’t know places like this existed-if she knew what it was like she would have come in years ago. The staff are amazing, caring, friendly, respectful and fun to be around, food is wonderful, the place is clean, tidy and there’s so many areas to enjoy within the home-everything is designed with the benefit of the residents in mind. 10 out of 10.

I'm very happy that my grandma is residing in this lovely care home. The standard of care and comfort are extremely high. The "hub" that includes a residents' cinema, bar and a hairdresser. My grandma looks much happier and well and I take great comfort from that.

My mother has come into Northbourne in this last few weeks. She was in assessment care prior to this and was very unsure about moving into a care home. To say she is happy in there would be a huge understatement. The hub is a lovely area for my mam to use and she joins in all of the activities which she loves. She has really blossomed since moving in. I am also very impressed by all the care workers.

My auntie came here about 1 year ago after a bad fall at her flat. She also has the onset of Alzheimers/dementia. She has settled in great, and the staff are fantastic with the residents.

They pop in to have a laugh as well as look after her. Each time I visit, the staff left me know how she has been and are very accommodating, offering coffee and a snack when I'm here. I feel that my auntie is in an outstanding place for residents to be looked after.

My husband did not enjoy being "in respite" but when we found Northbourne he was happy to embrace respite time which was helpful to me as a carer and great for him. The homely atmosphere there was encouraging from the first. The residents whether respite or long stay was central to the way the home ran and in the way the clients were cared for. Tailor made to an individual- reassuring for relatives - win-win. Thank you.

Unable to find any complaints.

Extremely well cared for. Good food, very clean and comfortable conditions every possibly situation catered for. Very caring staff.