Northbourne, Gateshead, Tyne & Wear
Northbourne, Gateshead, Tyne & Wear
Northbourne, Gateshead, Tyne & Wear

Anchor's Northbourne is a Gateshead care home, located in a leafy setting in Low Fell. It provides residential and dementia care for up to 33 customers and is close to local shops, amenities and public transport.

Anchor creates detailed, tailored care plans by working with their customers and loved ones. These are designed to ensure individual health and care needs are always met. Staff receive on-going training to ensure their approach to care always reflects best practice. By truly getting to know their customers and building strong relationships, Anchor provides a good service that they know is best suited to their customers' needs and desires.

Anchor is a not-for-profit company and, as such, reinvests its revenue back into its properties and services, further ensuring that the service provided is one of high quality and exceeding expectations.

Group: Anchor

Person in charge: Alison Fryer (Manager)

Local Authority / Social Services: Gateshead Metropolitan Borough Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 33 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Cancer Care • Parkinson's Disease • Speech Impairment • Stroke

Admission Information: Ages 65+.

Single Rooms: 33

Rooms with ensuite WC: 33

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Northbourne: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.5 Northbourne has a Review Score of 9.5 (9.504)

The Review Score of 9.5 (maximum of 10) for Northbourne is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 5 Reviews over all time. This Average Rating is also the rating value for Northbourne in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 5 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.746 for Northbourne is calculated as follows: ( (44 Excellents x 5) + (15 Goods x 4) ) ÷ 59 Ratings = 4.746

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 4.758 Points relating to the number of positive Reviews for Northbourne is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 6.6 positive Reviews (33 registered maximum number of service users ÷ 5). 5 Reviews ÷ 6.6 Target = 0.758

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    5
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Northbourne?

  • Extremely LIKELY
    5
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Northbourne

  • Daughter of Resident/Service User
    1
  • Daughter-in-law of Resident/Service User
    1
  • Niece of Resident/Service User
    1
  • Resident / Service User
    1
  • Sister of Resident/Service User
    1
  • more

As a family, we were faced with my Mam in law having dementia.
We visited Northbourne and felt it was the best in the area. They cared for my Mam in law for 4 years, some of which were very challenging. The care she received was above and beyond what was expected. All the staff, from the chefs to the domestics, the carers and even the administration staff, couldn't do enough for her during the end of life care that she received.
My Mam in law passed away with love and dignity, as a family, we can't thank everyone, and we mean everyone, that works there for the support they showed us at this sad time.

How likely would you be to recommend Northbourne? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Don't Know

I can not praise the staff enough, from the catering staff, domestics, carers, management and everyone you come into contact with, they go above and beyond. It is a difficult time for family but they all helped with a smile and understanding. Although mam was hard work they treated her with love, care, and dignity as though it was their mam, they have helped us through bad times. The home feels good, just walking through the door we knew. It is happy, very clean, no smells, friendly, welcoming, safe, approachable and they listen.

How likely would you be to recommend Northbourne? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

Good excellent care. Food excellent. Caring staff.

How likely would you be to recommend Northbourne? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Food excellent. Caring staff. Good care.

How likely would you be to recommend Northbourne? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Visited in hospital by Manager and Deputy Nurse. Arrive in care home. Immediate impression that has continued: Professional, experienced, extremely helpful and friendly. Accommodation: room ideal size. Meals: excellent. Activities: fun/interesting. Would I return? "like a shot" as they say. Unlike two previous short stays elsewhere (not Anchor housing).

How likely would you be to recommend Northbourne? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

July 2016

CQC rated Good July 2016

Recipient: Northbourne

Date: Friday 01 Jul 2016

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