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Northbourne

Durham Road, Low Fell, Gateshead, Tyne & Wear NE9 5AR
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We would highly recommend this care home Thank youTara F(Daughter of Resident/Service User)
Northbourne, Gateshead
Can not fault the care, compassion and facilities of Northbourne.D C(Granddaughter of Resident/Service User)
Northbourne, Gateshead
Northbourne, Gateshead

Anchor's Northbourne is a Gateshead care home, located in a quiet setting in Low Fell.

The home provides residential and dementia care for up to 33 older people and is close to local shops, amenities and public transport.

The home continues to welcome new residents for shorter stays, respite care and convalescence, in addition to longer-term and permanent care for older people who require 24-hour support.

Residents benefit from a...  

Care Provided by Northbourne

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 34 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,160From £1,260
Residential Dementia CareFrom £1,160From £1,260

Fees can vary depending on care needs and other factors. Colleagues at Northbourne will be happy to discuss our weekly fees with you and what our fees include.

Contact Northbourne to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

  • Anchor
  • Voluntary / Not for Profit Owned

Person in charge

  • Mark Horton (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1990
  • Last Refurbishment: 2007

Room Information

  • Single Rooms (34)
  • Single Rooms with ensuite Wet Room (34)

Visiting

  • Visitors are welcome at Northbourne.

Parking

  • Onsite parking is available, including disabled spaces.

Northbourne Reviews (48)

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9.3

Northbourne has a Review Score of 9.3 (9.329) out of 10, based on 9 reviews in the last 2 years. Over all time Northbourne has 48 reviews.

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Review from Deborah W (Daughter of Resident) published on 4 August 2026 Submitted via Postal Card
Overall Experience
My mam has settled really well, all the staff + carers know us all by name which is nice. There is always some activities going on and all the residents are well cared for + happy.

We are struggling to get my mam in the shower but we are working together on this.

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Review from Colleen B (Power of Attorney of Resident) published on 4 August 2026 Submitted via Postal Card
Overall Experience
Wonderful Experience with all staff.

Very aproachable, Care is wonderful and they have time with all residents

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Review from Susan B (Daughter of Resident) published on 31 July 2026 Submitted via Postal Card
Overall Experience

Staff friendly & efficient always pleasant & helpful all aspects of mams personal care carried out in a relaxed atmosphere. Any issues are communicated to me & my family.

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Review from Vanessa J (Daughter of Resident) published on 31 July 2026 Submitted via Postal Card
Overall Experience
I find Northbourne to be a lovely home for my mam. The residents and families are a pleasure. The staff are amazing, all very friendly + extremely helpful.

I would highly recommend this home.

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Review from Dawn G (Daughter of Resident) published on 29 July 2026 Submitted via Website
Overall Experience
Mum has just moved into Northbourne, staff have been great making what is a difficult transition easy.
Staff are friendly, always positive and professional, the level of care my mum

is receiving is excellent

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Review from V C (Daughter of Resident) published on 22 June 2026 Submitted via Postal Card
Overall Experience

My mother has lived in Northbourne for two years, she has Alzheimers. The staff in Northbourne are all kind and caring and so friendly to family visitors as well as residents. The food is good, there are varied activities and I would recommend Northbourne to anyone for it's quality care.

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Review from R B (Niece of Resident) published on 17 June 2026 Submitted via Postal Card
Overall Experience

My aunt has been in Northbourne for 4 months and I feel her experience has been very positive so far. The home is bright, welcoming and clean and staff are friendly, go out of their way to remember who is related to whom. It has been a time of upheaval, with 2 changes of management, but the remaining management staff have done a fantastic job in the meantime. The team leads seem to be on the ball and the carers work hard. As in all care homes it would be great if there could be higher staffing levels, but this is perhaps not feasible. My auntie is relatively independent, so I don't see some aspects of care, but feel very positive so far.

Reply from Mark Horton, Manager at Northbourne

Thank you for taking the time to review Northbourne and we are pleased you rate our care/ support as excellent. We appreciate your kind comments regarding our colleagues and home, which I will pass on to our team. Our staffing is calculated using a dependency tool to ensure the best care is always...  

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Review from Tara F (Daughter of Resident) published on 21 March 2025 Submitted via Website
Overall Experience
Our mother lives at Northbourne and has now for the last four years, in this time she has deteriorated due to her Alzheimer's/ vascular dementia she has always received exceptional care and support
The whole staff team including everyone cleaners , cooks , laundry , care staff , etc are like a family and Northbourne is definitely the residents home
They have an open door policy so relatives are able to freely come and go
The food is off high quality with plenty of snacks through out the day
We would highly recommend this care home

Thank you

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Review from D C (Granddaughter of Resident) published on 2 October 2024 Submitted via Website
Overall Experience
Can not fault the care, compassion and facilities of Northbourne. My gran had Alzheimer's and was a resident here and they treated her with such care and dignity. Not only that they were a great support to the family.

Highly recommend.

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Review from Judith S (Daughter of Resident) published on 11 July 2024 Submitted via Website
Overall Experience

My mother came to live at Northbourne in June 2021. It was near the end of COVID. Once she had settled in, which didn't take long, it began to feel like a home from home. Lots of activities and good food have improved her life as she had started to give up. The staff and management of the home are excellent and nothing is too much trouble. If you are looking for a friendly, safe place for your loved one, this is the place. I have experience of other homes and none are as good as Northbourne. It has a real homely feel.

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Review from Trish R (Daughter of Resident) published on 26 February 2024 Submitted via Postal Card
Overall Experience

Mum was cared for by the exceptional staff at Northbourne in Gateshead. She was there for seventeen months, was suffering from Alzheimer's, was blind and very frail. The staff treated her with humanity, kindness, respect and dignity. Nothing was too much trouble for them and Mam always felt loved and secure. She had palliative care in her final days and we stayed with her day and night until she slipped away peacefully in Northbourne, surrounded by the people she loved. We were all treated like family. Northbourne is a fantastic community, I cannot praise the staff enough. In Mam's final hours, two members of staff, in particular, were brilliant. Thank you so much for caring for our precious mother so well and supporting us through this difficult time. You are all stars.

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Review from Lynn R (Daughter of Resident) published on 30 January 2023 Submitted via Website
Overall Experience

Mam is 92 and had been living in her own home with support from my dedicated sister and carers. She has Alzheimer's, is partially blind and has mobility issues. After being hospitalised after a fall, she went to live at Northbourne in August 2022. We chose the home carefully after visits to other homes. The manager and staff are professional and kind and treat residents like family. There are always fun activities organised, and the staff are exemplary. It is an outstanding place with staff who go above and beyond with tons of Geordie warmth and humour thrown in. We know our precious Mam is safe and in good hands.

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Review from Anne R (Daughter of Resident) published on 4 January 2023 Submitted via Postal Card
Overall Experience

My father has been a resident at Northbourne Care Home since January 2020. He recently was admitted to hospital with what turned out to be sepsis. He was discharged after about ten days, recovered from the sepsis but very frail, poorly and with a painful bedsore. From the moment he returned to Northbourne his actual care has been of the highest standard, staff obtaining, without delay, a special mattress to improve his comfort. He has been encouraged to return to a healthy diet and to drink regularly. Each day, my dad has grown stronger and his mobility is beginning to return. Thank you Northbourne for the care, kindness and encouragement given to Dad.

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Review from Fred C (Son of Resident) published on 17 March 2022 Submitted via Postal Card
Overall Experience

Mam has been at Northbourne for two years now. The staff have been through some tough times with the Covid outbreak at the home. They have kept the family informed of everything that has been happening within the home, and more importantly, with Mam. The home itself is clean. The staff are friendly and treat Mam with respect. The only disappointment is that her memory book with sentimental family photos etc and a framed family photograph is missing from her belongings. I would recommend Northbourne to anyone.

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Review from Mick C (Son of Resident) published on 3 March 2022 Submitted via Website
Overall Experience

When I had to find a home for my mum I contacted several, I was really impressed with my first contact with the manager and other staff I spoke to. They really seemed to care about my mum and recognised how difficult it was for us as a family, this has continued throughout my mum's stay. The staff are excellent, friendly and supportive of my mum, who although she has Dementia is still fit and quite able to get around. My mum is at a stage in her illness where she can be difficult at times but the staff are great with her, always trying to settle her down and make her laugh (which she does).

If there are any concerns they contact me immediately, which is very reassuring, they work with me and other healthcare organisations to ensure my mum is fit and as happy as possible. COVID has undoubtedly placed a huge strain on everyone, but I have never heard a complaint or seen any reduction in the care my mum receives. I can't speak highly enough of the staff and would recommend Northbourne.

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Review from S W (Daughter of Resident) published on 2 March 2022 Submitted via Postal Card
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My mam has been a resident with Northbourne for four years in March. She was here before Covid, and her care was excellent with great activities and caring staff. When Covid came, the home was excellent with the care they gave during this time, making where possible we were allowed to see Mam, in person, behind screens or vis Skype. They have been excellent in maintaining the standard of care that is expected. The staff have put their health and safety on the line for us.

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Review from T F (Son of Resident) published on 24 February 2022 Submitted via Postal Card
Overall Experience

Lovely staff with a genuine caring attitude. The home is very clean and always smells fresh. Activities have been limited recently but hopefully will now be able to expand in both frequency and variety. Good management with frequent contact with loved ones.

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Review from R K (Daughter of Resident) published on 23 February 2022 Submitted via Website
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Mum, who has dementia, has been at Northbourne for nearly a year and has settled in well. She is well looked after and treated with respect and dignity. Staff are friendly, approachable, and caring. The Covid pandemic prevailing over this time has undoubtedly placed huge stresses on the care sector and greatly skewed the experience for relatives, but the staff have done their best to keep residents happy and stimulated with a programme of activities. The experienced management are always happy to discuss individual needs and concerns.

Medical visits are arranged as needed. The meals are all home-cooked and varied. Covid regulations, whilst onerous to everyone, have been administered responsibly as best as could be interpreted under the circumstances. Overall, I am pleased with the care my mother is receiving and can recommend Northbourne as a good place to consider for residential care.

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Review from H B (Daughter-in-law of Resident) published on 16 September 2020 Submitted via Postal Card
Overall Experience

This care home is one of the best I have ever known. From the time my mother-in-law became resident - nearly 4 years ago - she has been so well looked after we cannot fault the care at all. The staff are outstanding, the manager is professional and empathetic, the environment is clean, comfortable and homely and during Covid, she has been well cared for in our absence. Thank you.

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Review from D E (Son of Resident) published on 7 August 2020 Submitted via Postal Card
Overall Experience

My dad is happy with the staff and the accommodation provided. Although in lockdown due to covid19, I have been informed of any problems or changes in procedures, eg being able to visit in a safe environment. Dad's happiness and safety are paramount, and I can relax in the thought that the necessities are provided by the staff at Northbourne.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 20 January 2026
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (3) & Events (0)

News
  • 12 Jun 2026

    Anchor care homes across the North, including Northbourne in Gateshead are inviting local people to come together and enjoy the football this summer as they host World Cup Socials during...

  • 19 Dec 2025

    Residents and colleagues at Anchor care homes across Newcastle are embracing the festive spirit in style. From crafting Christmas decorations and singing carols, to decorating trees and baking festive treats,...

  • 09 Oct 2024

    Anchor, England’s largest not-for-profit provider of housing and care for people in later life, has received platinum status in the RSPCA’s annual PawPrints Awards for the second year in a...

Upcoming Events

There are no upcoming events for Northbourne.

Awards / Recognitions (15)

  • 30 Jan 2026Recipient: Anchor
  • 31 Jan 2025Recipient: Anchor
  • 31 Jan 2024Recipient: Anchor

Accreditations

There are no accreditations posted yet for Northbourne.

Meet the Team (0)

There are no Team Members posted yet.

Frequently Asked Questions about Northbourne

What types of Care is Northbourne registered for?

Older Person Care, Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Northbourne have?

There are 34 Single Rooms.

What are the Facilities & Services at Northbourne?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Northbourne to the centre of Gateshead?

1.4 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Northbourne to verify any information. View our terms and conditions. Northbourne has an Enhanced Service -more info.