Northbourne

Durham Road, Low Fell, Gateshead NE9 5AR

Anchor's Northbourne is a Gateshead care home, located in a leafy setting in Low Fell. It provides residential and dementia care for up to 33 customers and is close to local shops, amenities and public transport.

Anchor creates detailed, tailored care plans by working with their customers and loved ones. These are designed to ensure individual health and care needs are always met. Staff receive on-going training to ensure their approach to care always reflects best practice. By truly getting to know their customers and building strong relationships, Anchor provides a good service that they know is best suited to their customers' needs and desires.

Anchor is a not-for-profit company and, as such, reinvests its revenue back into its properties and services, further ensuring that the service provided is one of high quality and exceeding expectations.

Group: Anchor

Person in charge: Alison Fryer (Manager)

Local Authority / Social Services: Gateshead Metropolitan Borough Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 33 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Cancer Care • Parkinson's Disease • Speech Impairment • Stroke

Admission Information: Ages 65+.

Single Rooms: 33

Rooms with ensuite WC: 33

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Northbourne: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.6 (maximum of 10) for Northbourne is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 10 Reviews over all time. This Average Rating is also the rating value for Northbourne in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 5 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.824 for Northbourne is calculated as follows: ( (99 Excellents x 5) + (19 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 119 Ratings = 4.824

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.758 Points relating to the number of positive Reviews for Northbourne is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 6.6 positive Reviews (33 registered maximum number of service users ÷ 5). 5 Reviews ÷ 6.6 Target = 0.758

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.6 Northbourne has a Review Score of 9.6 (9.582) from 10 Reviews


Average Ratings

  • Excellent
    10
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Northbourne?

  • Extremely LIKELY
    10
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Northbourne

  • Daughter of Resident/Service User
    3
  • Daughter-in-law of Resident/Service User
    2
  • Sister of Resident/Service User
    2
  • Niece of Resident/Service User
    1
  • Resident / Service User
    1
  • more

My sister was admitted to Northbourne almost 12 years ago.
Since then she has been treated with great kindness and respect.
I have no hesitation in recommending Northbourne.

How likely would you be to recommend Northbourne? Extremely Likely

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Average Rating:   5 out of 5

The manager and her team do a fantastic job in what are very demanding conditions. I cannot praise all of the team at Northbourne highly enough for all they do for the residents. From day one my mum has received the highest of care and hygiene and attending 24 hours, seven days a week. Please pass on my heartfelt thanks to this hardworking, totally professional team without whom my mother would not be in such a good state of health and wellbeing.

Thank you, Northbourne and thank you to the manager and your fantastic team. My family and I cannot praise you all enough.

How likely would you be to recommend Northbourne? Extremely Likely

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Average Rating:   4.8 out of 5

Since my mother-in-law went into Northbourne we have been overwhelmingly impressed with the standard of care from the manager and staff. They genuinely care about the care users and we are so grateful we can feel safe, knowing she is so well looked after.

We cannot praise the whole facility enough. It is an awful thing to put a parent into care but we could not be happier with the care my mother-in-law receives.

Well done to all!

How likely would you be to recommend Northbourne? Extremely Likely

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Average Rating:   5 out of 5

My mother recently moved into Northbourne, everyone has been so helpful from the initial assessment to helping to move in her furniture in. The home is very warm and welcoming. Her room was freshly painted and clean. The staff always have time for her and try to get her to join in the activities. Medicine is given correctly, food is excellent with plenty of snacks, tea and juice readily available. All staff are very cheerful and always ready to update me on how my mam is doing.

How likely would you be to recommend Northbourne? Extremely Likely

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Average Rating:   5 out of 5

Mother was admitted to Northbourne in September 2017. On arrival, she was treated with respect and care and that has continued throughout. All the staff from senior to new staff are very helpful and do all they can with a caring and friendly approach.
My mother has settled in and is 97 years and in a few weeks, she has gone from sitting alone for hours having falls etc into a really supportive home. Management has provided great support to our family throughout. The activities and support given have been wonderful and range from singing, sewing, painting, pottery, baking etc. Residents are genuinely very happy Christmas approaching has been fun for all. My um has been very happy since admission four months ago and we are happy too.

How likely would you be to recommend Northbourne? Extremely Likely

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Average Rating:   4.8 out of 5

As a family, we were faced with my Mam in law having dementia.
We visited Northbourne and felt it was the best in the area. They cared for my Mam in law for 4 years, some of which were very challenging. The care she received was above and beyond what was expected. All the staff, from the chefs to the domestics, the carers and even the administration staff, couldn't do enough for her during the end of life care that she received.
My Mam in law passed away with love and dignity, as a family, we can't thank everyone, and we mean everyone, that works there for the support they showed us at this sad time.

How likely would you be to recommend Northbourne? Extremely Likely

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Average Rating:   4.8 out of 5

I can not praise the staff enough, from the catering staff, domestics, carers, management and everyone you come into contact with, they go above and beyond. It is a difficult time for family but they all helped with a smile and understanding. Although mam was hard work they treated her with love, care, and dignity as though it was their mam, they have helped us through bad times. The home feels good, just walking through the door we knew. It is happy, very clean, no smells, friendly, welcoming, safe, approachable and they listen.

How likely would you be to recommend Northbourne? Extremely Likely

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Average Rating:   4.6 out of 5

Good excellent care. Food excellent. Caring staff.

How likely would you be to recommend Northbourne? Extremely Likely

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Average Rating:   4.7 out of 5

Food excellent. Caring staff. Good care.

How likely would you be to recommend Northbourne? Extremely Likely

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Average Rating:   4.7 out of 5

Visited in hospital by Manager and Deputy Nurse. Arrive in care home. Immediate impression that has continued: Professional, experienced, extremely helpful and friendly. Accommodation: room ideal size. Meals: excellent. Activities: fun/interesting. Would I return? "like a shot" as they say. Unlike two previous short stays elsewhere (not Anchor housing).

How likely would you be to recommend Northbourne? Extremely Likely

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Average Rating:   5 out of 5

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions

February 2018

Top 20 Large Care Home Groups 2018

Recipient: Anchor

Date: Thursday 01 Feb 2018

more details

March 2017

July 2016

CQC rated Good July 2016

Recipient: Northbourne

Date: Friday 01 Jul 2016

more details

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Northbourne