Northbourne

Staff are always helpful and kind.

I have no hesitation in recommending Northbourne.

The manager and her team do a fantastic job in what are very demanding conditions. I cannot praise all of the team at Northbourne highly enough for all they do for the residents. From day one my mum has received the highest of care and hygiene and attending 24 hours, seven days a week. Please pass on my heartfelt thanks to this hardworking, totally professional team without whom my mother would not be in such a good state of health and wellbeing.

Thank you, Northbourne and thank you to the manager and your fantastic team. My family and I cannot praise you all enough.

Since my mother-in-law went into Northbourne we have been overwhelmingly impressed with the standard of care from the manager and staff. They genuinely care about the care users and we are so grateful we can feel safe, knowing she is so well looked after.

We cannot praise the whole facility enough. It is an awful thing to put a parent into care but we could not be happier with the care my mother-in-law receives.

Well done to all!

My mother recently moved into Northbourne, everyone has been so helpful from the initial assessment to helping to move in her furniture in. The home is very warm and welcoming. Her room was freshly painted and clean. The staff always have time for her and try to get her to join in the activities. Medicine is given correctly, food is excellent with plenty of snacks, tea and juice readily available. All staff are very cheerful and always ready to update me on how my mam is doing.

My mother has settled in and is 97 years and in a few weeks, she has gone from sitting alone for hours having falls etc into a really supportive home. Management has provided great support to our family throughout. The activities and support given have been wonderful and range from singing, sewing, painting, pottery, baking etc. Residents are genuinely very happy Christmas approaching has been fun for all. My um has been very happy since admission four months ago and we are happy too.

My Mam in law passed away with love and dignity, as a family, we can't thank everyone, and we mean everyone, that works there for the support they showed us at this sad time.

I can not praise the staff enough, from the catering staff, domestics, carers, management and everyone you come into contact with, they go above and beyond. It is a difficult time for family but they all helped with a smile and understanding. Although mam was hard work they treated her with love, care, and dignity as though it was their mam, they have helped us through bad times. The home feels good, just walking through the door we knew. It is happy, very clean, no smells, friendly, welcoming, safe, approachable and they listen.

Good excellent care. Food excellent. Caring staff.

Visited in hospital by Manager and Deputy Nurse. Arrive in care home. Immediate impression that has continued: Professional, experienced, extremely helpful and friendly. Accommodation: room ideal size. Meals: excellent. Activities: fun/interesting. Would I return? "like a shot" as they say. Unlike two previous short stays elsewhere (not Anchor housing).