Northbourne

Durham Road, Low Fell, Gateshead NE9 5AR
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9.1 42 Reviews
  • Northbourne, Gateshead
Anchor's Northbourne is a Gateshead care home, located in a leafy setting in Low Fell. The home provides residential and dementia care for up to 33 older people and is close to local shops, amenities and public transport.

It was rated Outstanding by the CQC in February 2022.

Residents benefit from a hub within the home, which includes a pub area, hair salon, kitchen and other areas for interest and enjoyment. Tailored care plans are created by working with their customers and loved ones.

These are designed to ensure individual health and care needs are always met. Staff receive on-going training to ensure their approach to care always reflects best practice.

By truly getting to know their customers and building strong relationships, Northbourne provides an excellent service that they know is best suited to their customers' needs and desires.

Northbourne is part of Anchor which is a not-for-profit company and, as such, reinvests its revenue back into its properties and services, further ensuring that the service provided is one of high quality and exceeding expectations.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 34 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Convalescent Care
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1080
  • Self-Funded Residential Dementia Care: from £1080
  • RESPITE Self-Funded Residential Care: from £1080
  • RESPITE Self-Funded Residential Dementia Care: from £1080

Our colleagues at Northbourne will be happy to answer any questions you have regarding our fees and what is included.

These prices are only a guideline, please contact Northbourne to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Alison Fryer (Manager)

Local Authority / Social Services

Admission Criteria

  • Please contact Northbourne directly to discuss yours or your loved ones' care needs.
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1990
  • Last Refurbishment: 2007

Room Information

  • Single Rooms (34)
  • Couples/Companion Rooms (0)
  • Single Rooms with ensuite Wet Room (34)

Visiting

  • Visitors are welcome at Northbourne.

Parking

  • Onsite parking is available, including disabled spaces.

Northbourne Reviews (42)

Total of 42, showing 41-42
9.1

Northbourne has a Review Score of 9.1 (9.085) out of 10, based on 5 reviews in the last 2 years. Over all time Northbourne has 42 reviews.

Overall Experience

  • 37
  • 4
  • 0
  • 0
  • 1

Date Published

42
2
3
5
37

Review from Anne K (Sister of Resident) published on 24 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good excellent care. Food excellent. Caring staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Elizabeth H (Resident) published on 4 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Visited in hospital by Manager and Deputy Nurse. Arrive in care home. Immediate impression that has continued: Professional, experienced, extremely helpful and friendly. Accommodation: room ideal size. Meals: excellent. Activities: fun/interesting. Would I return? "like a shot" as they say. Unlike two
previous short stays elsewhere (not Anchor housing).

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.1 (9.085)

Overview of Review Score

The Review Score of 9.1 (9.085) out of 10 for Northbourne is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.2 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.850 for Northbourne is calculated as follows: ( (51 Excellents x 5) + (9 Goods x 4) ) ÷ 60 Ratings = 4.85

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.235 Points relating to the number of positive Reviews for Northbourne is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 34 registered maximum number of service users is 6.8. 5 Positive Reviews ÷ 6.8 = 0.735

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Jan 2019

Overall
Outstanding

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (14)

Meet the Team (0)

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