Sovereign Lodge

Newbiggin Lane, Westerhope, Newcastle upon Tyne NE5 1NA

Sovereign Lodge, Newcastle upon Tyne, Tyne & Wear
Sovereign Lodge, Newcastle upon Tyne, Tyne & Wear
Sovereign Lodge, Newcastle upon Tyne, Tyne & Wear

Just a short hop from Newcastle and a pleasant drive from the historic Corbridge Roman town and Hadrian’s Wall, Sovereign Lodge is a purpose-built home in the village of Westerhope. It is connected to its smaller adjacent sister home, Sovereign Court, and provides residential and respite care to those living with dementia.

The care home offers residential care, dementia care and respite care.

The atmosphere of the home is warm and friendly and staff encourage residents to make it as personal as possible, adding their own familiar items to their spacious rooms.

A highly skilled team of compassionate and committed carers strive to deliver the highest possible level of care.

The care home is operated by Mariposa. Everyone in a Mariposa Home is treated with the dignity, respect and compassion that you and your family would wish for.

Group: Mariposa

Person in charge: Teresa Stephenson (Manager)

Local Authority / Social Services: Newcastle upon Tyne City Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 48 Service Users

Registered Care Categories*: Dementia • Old Age • Younger Adults

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 48

Rooms with ensuite WC: 48

Facilities & Services: Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Sovereign Lodge: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.8 Sovereign Lodge has a Review Score of 9.8 (9.775)

The Review Score of 9.8 (maximum of 10) for Sovereign Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 10 Reviews over all time. This Average Rating is also the rating value for Sovereign Lodge in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 10 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.775 for Sovereign Lodge is calculated as follows: ( (97 Excellents x 5) + (19 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 120 Ratings = 4.775

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Sovereign Lodge is based on 10 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 9.6 positive Reviews (48 registered maximum number of service users ÷ 5). 10 Reviews ÷ 9.6 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    7
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Sovereign Lodge?

  • Extremely LIKELY
    10
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Sovereign Lodge

  • Daughter of Resident/Service User
    8
  • Daughter-in-law of Resident/Service User
    1
  • Resident / Service User
    1

I love it here, I love all the staff.

How likely would you be to recommend Sovereign Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother is very happy in Sovereign Lodge she is very fond of the staff. I don't have to worry about her I know she is in good hands. I find I can talk to the staff and management if I have any queries.

How likely would you be to recommend Sovereign Lodge? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

From the moment I walked into Sovereign Lodge, I knew I had found a home where my mam would be happy. Th welcome and support we both received made a stressful and difficult decision much easier. It is a safe environment and the overall feel to home is very friendly and relaxed and that is due to the fact they have a very strong and committed team. My mum has settled in well and all her needs are catered for by the genuinely wonderful staff,

How likely would you be to recommend Sovereign Lodge? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Alex Turner, Management Trainee at Sovereign Lodge responded to this review on 27 Jun 2017:

Thank you very much for your review. We are delighted that you are pleased with the service we deliver to your mum and that the staff are friendly and helpful.

My dad has been in Sovereign Lodge for the past 6 months and we are really happy with the care he is receiving. Dad fought against being in a care home for a while but he seems really settled now. The manager and her staff do an excellent job and are all really caring and very approachable. I am so pleased we chose this home for dad, he is happy and well cared for and we always feel very welcome when visiting.

How likely would you be to recommend Sovereign Lodge? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

The care staff are excellent.
I feel I can relax when I can't get to the home.
I know my Mam is well cared for.
I completely trust the men and women looking after my Mam.
Mam cannot do anything for herself, we rely heavily on these carers and Mam always looks great.
There is a very approachable manager who knows all her residents well.
They are just great people, who all love their jobs.

How likely would you be to recommend Sovereign Lodge? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

Sovereign Lodge is a care home I would recommend to family/friends. The care team are exceptional, treating all residents with dignity and respect. They all know every resident's individual needs so well. The manager is very approachable and is often in the lounges talking and reassuring the residents. All in all a great care home. Led by a great manager and a lovely care team!

How likely would you be to recommend Sovereign Lodge? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

My partner's mother has been in Sovereign Lodge for 1 year. It is a really nice home, clean, staff are really friendly and very attentive towards all the residents. The food always looks good and there are plenty of staff. Also, there is always some kind of activity going on for the residents ie. singers, animals visiting the home which everyone seems to love. It's a pleasure to visit this home. Recently refurbished to a high standard. The gardens are lovely, seats outside and plenty of bird feeders.

How likely would you be to recommend Sovereign Lodge? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Dad went to live in Sovereign Lodge before Xmas after a bit of a traumatic few months due to his dementia and needing 24/7 care now. We feel Dad has settled quickly and that is entirely down to the manager and her lovely staff, it's amazing because Dad really fought against going into full-time care and it was a really upsetting time for all the family. It's only been two months and he calls sovereign lodge home and he loves the staff, when we take him out he is always happy to go back so we know he is happy there. Sovereign Lodge is clean, well decorated and always pleasant to visit but the staff are the best thing about the place they are really friendly and caring, they do a great job. Dad says "the grubs canny" which is high praise from him so he's happy with the catering as well.

How likely would you be to recommend Sovereign Lodge? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Amazing, very friendly atmosphere, staff all fantastic they all work so very hard for the residents, nothing is too much trouble very clean decorated to a very high standard. I would highly recommend it to anyone who wishes to have a loved one in residential care.

How likely would you be to recommend Sovereign Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Excellent care. Excellent manager and her team, very supportive. Excellent conditions. Nothing is a bother. Become friends, interest not only for my dad's wellbeing but mine as well.

How likely would you be to recommend Sovereign Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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