Sovereign Lodge

Newbiggin Lane, Westerhope, Newcastle upon Tyne NE5 1NA
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9.5 53 Reviews
  • Sovereign Lodge, Newcastle upon Tyne
Just a short hop from Newcastle and a pleasant drive from the historic Corbridge Roman town and Hadrian’s Wall, Sovereign Lodge is a purpose-built home in the village of Westerhope. It is connected to its smaller adjacent sister home, Sovereign Court, and provides residential and respite care to those living with dementia.

The care home offers residential care, dementia care and respite care with a highly skilled team of compassionate and committed carers who strive to deliver the highest possible level of care.

The atmosphere of the home is warm and friendly and staff encourage residents to make it as personal as possible, adding their own familiar items to their spacious rooms.

The care home is operated by Mariposa. Everyone in a Mariposa Home is treated with the dignity, respect and compassion that you and your family would wish for.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 48 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Good to Know

Group/Owner

Person in charge

  • Teresa Stephenson (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2024

Room Information

  • Single Rooms (48)

Sovereign Lodge Reviews (53)

9.5

Sovereign Lodge has a Review Score of 9.5 (9.520) out of 10, based on 17 reviews in the last 2 years.
Over all time Sovereign Lodge has 53 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Sovereign Lodge
  • 28
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Total of 53, showing 1-20
Review from J O (Daughter-in-law of Resident) published on 14 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Each time I visit, the staff are friendly, always saying hello with a smile. Took my mother in law to play Bonkers Bingo with her carer. This carer was her usual funny and caring self. The residents enjoyed the game made special with this carer and her "banter" and jokes giving lots of pleasure.
Reply from Teresa Stephenson, Home Manager at Sovereign Lodge

Thank you for your lovely review. I will share this with the team.

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Review from B S (Daughter of Resident) published on 13 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fabulous afternoon playing "bonkers bingo". Full house of residents and their families all had fun (or so it seemed!)
Reply from Teresa Stephenson, Home Manager at Sovereign Lodge

Thanks for your review. It really is good fun!

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Review from Debbie P (Niece of Resident) published on 24 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care home. Staff very friendly and so helpful to residents. Only wish I had put my own dad in this home. They spend a lot of time entertaining the residents. They are aways well cared for, nice and clean and every need is seen to. May benifit from more staff as they work so hard to see to
every residents needs.
Reply from Teresa Stephenson, Home Manager at Sovereign Lodge

Thank you for your kind review. I will share this with our team.

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Review from V H (Resident) assisted by family/friend published on 19 November 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
It has been good, the food is good and the activities are good. The staff are very helpful.
Reply from Teresa Stephenson, Home Manager at Sovereign Lodge

Thank you for your kind review. I will share this with the staff team. I am glad to hear you are enjoying your time with us.

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Review from L W (Husband of Resident) published on 5 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has been in Sovereign Lodge for more than a year. The care she has been given has been exceptional. The staff are always there for her and treat her with care and compassion and are always cheerful. Nothing is a problem.
Reply from Teresa Stephenson, Home Manager at Sovereign Lodge

Thank you for your kind review. I will share your feedback with the staff.

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Review from Louise P (Daughter of Resident) published on 11 October 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mam moved into Sovereign Lodge towards the end of the month. All the staff have been so welcoming. Nothing has been a problem. All staff came in and introduced themselves to us all and keep checking with Mam that she is settling etc. Her room is lovely.
Reply from Teresa Stephenson, Home Manager at Sovereign Lodge

Thank you for your kind review. I will share your feedback with the staff.

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Review from M R (Daughter of Resident) published on 4 October 2024 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
After a meeting with management and seniors agreement was made that medication was made and administered and watched by seniors to ensure it had been taken also more communication between staff and me (or sibling). If anything to report e.g. falls, appts etc. This happened for a short while but reverted
back. Ongoing rash was not treated until I pointed it out (can't understand as it was clear to see if Mam was having regular baths). Also found medication in the draw not taken. Communication after the complaints above has resumed when it works it works but would like it to work more regularly on the plus side friendly, safe and good meals. (Mam is happy most of the time).
Reply from Teresa Stephenson, Home Manager at Sovereign Lodge

Thank you for your review. I am sorry to hear you are still unhappy. Please feel free to speak to myself or the Deputy when you visit if you have any further concerns.

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Review from Alan H (Friend of Resident) published on 1 August 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Sovereign Lodge always appears to be well-run and in good order.
It has a pleasant appearance with decoration which encourages conversation.
The staff are also pleasant and know and use the Christian names of the residents.
Similarly, the grounds are well-kept.
All in all, these facets point to
a well-run and resident-focused environment.
Reply from Teresa Stephenson, Home Manager at Sovereign Lodge

Thank you for your kind review. I will share this with the team.

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Review from Dawn H (Granddaughter of Resident) published on 21 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visited Sovereign Lodge with my two young daughters to visit Grandma. It was a Friday afternoon and they were due to play Bingo. We were allowed to join in and the girls had a great time. It was lovely to see the residents all having fun and the activities co-ordinator was great, the kids thought
she was so funny. Everyone had a great time and were given tea and cakes too. Great job Sovereign Lodge - I am so glad my granny is so well looked after. My oldest daughter has been brought up visiting the home often.
Reply from Teresa Stephenson, Home Manager at Sovereign Lodge

Thank you for your lovely review. I will share this with the team.

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Review from Wendy R (Daughter of Resident) published on 31 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I went to visit my mam, and she was with other residents and staff in the dining room. They were having a craft session and colouring in, with the staff assisting those who needed help. Everyone was nice and relaxed and enjoying themselves. It was lovely to see the rapport the staff had with everyone,
especially my mam as she was laughing and enjoying herself. It was so lovely to see the fantastic interaction.
Reply from Teresa Stephenson, Home Manager at Sovereign Lodge

Thank you for your lovely review. I will share this with the staff team.

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Review from Yvonne R (Daughter of Resident) published on 24 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From day one, very friendly and welcoming staff. Sovereign Lodge is light and airy and kept clean and tidy. Staff are very helpful and approachable, nothing is a problem, and have the knowledge and experience to deal with residents' needs. My mother is encouraged to join in many activities by the staff,
who really put themselves out on a daily basis; it's like an extended family. Our family has stuck gold getting a place here for Mam.
Reply from Teresa Stephenson, Home Manager at Sovereign Lodge

Thank you so much for your kind review. I will share this with the team.

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Review from Denise C (Daughter of Resident) published on 17 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Sovereign Lodge is a lovely, happy care home. Staff are always pleasant, helpful, and so friendly - they're like family. There is always a happy atmosphere. Never see any of them not enjoying their work on a day-to-day basis.
Reply from Teresa Stephenson, Home Manager at Sovereign Lodge

Thank you for your lovely review, Denise. I will share this with the team.

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Review from A M (Resident) assisted by family/friend published on 12 December 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have now settled in and feel cared for. The staff are always pleasant and will do anything they can to help me. Any equipment I need has been ordered for me.
Reply from Teresa Stephenson, Home Manager at Sovereign Lodge

Thank you for your review. It is really appreciated. We will share your feedback with the team.

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Review from S S (Daughter of Resident) published on 21 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Parents happy and settled. Staff keep us all updated on their welfare. Well cared for! Trust staff and management to look after them. When asked to do something for parents, it is never a problem.
Reply from Teresa Stephenson, Home Manager at Sovereign Lodge

Thank you for your lovely review. We will share this with the team.

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Review from Jacqueline W (Daughter of Resident) published on 13 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fantastic care staff. Amazing. Could not do enough for everyone in their care.
Reply from Teresa Stephenson, Home Manager at Sovereign Lodge

Thank you for your lovely review. We will share this with the team!

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Review from M W (Daughter of Resident) published on 13 November 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Since coming to Sovereign Lodge, my mam has been so happy. We are confident she is cared for to a very high standard - the staff are great!
Reply from Teresa Stephenson, Home Manager at Sovereign Lodge

Thank you for your lovely review. We will share this with the team!

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Review from Susan S (Daughter of Resident) published on 23 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mam has been a resident at Sovereign Lodge for nearly four years. She is so well looked after, and the manager and team of carers do a fantastic job. I have peace of mind as I know she is in a lovely place.
Reply from Teresa Stephenson, Home Manager at Sovereign Lodge

Thank you for your lovely review.
It means a lot to the team.

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Review from Joanne S (Daughter of Resident) published on 12 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since my dad moved in in January. I have found all the staff extremely friendly and welcoming. My dad is well looked after, and the staff show plenty of patience. They encourage him to come out of his room, but he is stubborn and is happy in his own company. The staff do go in and chat and have a laugh
with him. So thank you to them!
Reply from Teresa Stephenson, Home Manager at Sovereign Lodge

Thank you for your lovely review. It is good to have a chat and a joke with your Dad.

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Review from Angela T (Daughter-in-law of Resident) published on 5 June 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
As a new service user of only a few months, She has settled really well. Staff are always cheery and chatty. She has started to eat better now and experiencing new foods. We were kept up to date at all times when she was not well. Her first Christmas at Sovereign Lodge was a good experience and interacted
well. Overall, in her first few months, she has settled well.
Reply from Teresa Stephenson, Home Manager at Sovereign Lodge

Thank you for your review, Angela; we're so pleased your mother-in-law is settling in well.

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Review from Linda G (Daughter of Resident) published on 14 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad was admitted last December, just before Christmas, on a temporary basis, but as it turned out, he couldn't return home and was made permanent in July. He found it hard to adjust at first, being very independent but slowly, because of the devotion of the wonderful staff, he soon began to adjust.
He has had wonderful care, and I can't speak too highly of the wonderful staff, who have also made me feel very welcome when I visit.
Reply from Teresa Stephenson, Home Manager at Sovereign Lodge

Thank you for your lovely review, Linda. It means so much to the whole team.

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Current Review Score: 9.5 (9.520)

Overview of Review Score

The Review Score of 9.5 (9.520) out of 10 for Sovereign Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.520 for Sovereign Lodge is calculated as follows: ( (126 Excellents x 5) + (59 Goods x 4) + (13 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 202 Ratings = 4.52
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Sovereign Lodge is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 16 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Dec 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (1)

Teresa

Teresa Stephenson

Job Title: Home Manager

Our Registered Home Manager, Teresa Stephenson, started her career as a kitchen assistant back in 2000. She was then asked by her manager to become a care assistant because of her kind nature. She quickly climbed the ladder becoming a senior care assistant a post she was in for 11 years. Realising she couldn’t advance in her career where she was, she got a position at Sovereign Lodge where she became Deputy Manager and eventually achieving the Manager’s position. Teresa operates an open door policy, so feel free to approach her and air any concerns or queries you may have.

Frequently Asked Questions about Sovereign Lodge

What types of Care is Sovereign Lodge registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Sovereign Lodge have?

There are 48 Single Rooms.

What are the Facilities & Services at Sovereign Lodge?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Sovereign Lodge to the centre of Newcastle upon Tyne?

3.9 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Sovereign Lodge to verify any information. View our terms and conditions. Sovereign Lodge has an Enhanced Service - more info.