Sovereign Lodge

The staff and carers at the home in my own opinion are wonderful people. I know my sister is very well looked after. They are always willing to answer any questions and treat all residents with care and cheerfulness. I have personally told them I am "over the moon" my sister is there.

The staff work extremely hard and I sometimes feel that there should be more staff working to cope with the amount of residents and the individual care each person needs.

My mother has been a resident here for 14 months. During this time I have felt that the care she has received has been exemplary. Any concerns that I have had have been dealt with promptly, with care and compassion. I would like to commend the staff here for the care they provide.

My mum seems very happy with the care she's getting. I have no concerns about the safety of my mum. The staff are very friendly, efficient and organised. My mum has her favourite carers and keeps mentioning them by name. It's important to me she gets the right care, as she has no family apart from myself (her only son). I feel the staff are easy to approach and talk to and we are both respected. The only negative, she doesn't like or eat all the food she gets.

Staff are excellent, friendly. Home lovely and clean. Always updated on events, social gatherings and my parents health.

All staff are good however, there are some staff who go above and beyond - excellent.

Dementia is horrific but the staff at SL helped ease the pain for mum and all our family.

Fabulous afternoon playing "bonkers bingo". Full house of residents and their families all had fun (or so it seemed!)

Excellent care home. Staff very friendly and so helpful to residents. Only wish I had put my own dad in this home. They spend a lot of time entertaining the residents. They are aways well cared for, nice and clean and every need is seen to. May benifit from more staff as they work so hard to see to every residents needs.

It has been good, the food is good and the activities are good. The staff are very helpful.

My wife has been in Sovereign Lodge for more than a year. The care she has been given has been exceptional. The staff are always there for her and treat her with care and compassion and are always cheerful. Nothing is a problem.

After a meeting with management and seniors agreement was made that medication was made and administered and watched by seniors to ensure it had been taken also more communication between staff and me (or sibling). If anything to report e.g. falls, appts etc. This happened for a short while but reverted back. Ongoing rash was not treated until I pointed it out (can't understand as it was clear to see if Mam was having regular baths). Also found medication in the draw not taken. Communication after the complaints above has resumed when it works it works but would like it to work more regularly on the plus side friendly, safe and good meals. (Mam is happy most of the time).

All in all, these facets point to a well-run and resident-focused environment.

I visited Sovereign Lodge with my two young daughters to visit Grandma. It was a Friday afternoon and they were due to play Bingo. We were allowed to join in and the girls had a great time. It was lovely to see the residents all having fun and the activities co-ordinator was great, the kids thought she was so funny. Everyone had a great time and were given tea and cakes too. Great job Sovereign Lodge - I am so glad my granny is so well looked after. My oldest daughter has been brought up visiting the home often.

I went to visit my mam, and she was with other residents and staff in the dining room. They were having a craft session and colouring in, with the staff assisting those who needed help. Everyone was nice and relaxed and enjoying themselves. It was lovely to see the rapport the staff had with everyone, especially my mam as she was laughing and enjoying herself. It was so lovely to see the fantastic interaction.

From day one, very friendly and welcoming staff. Sovereign Lodge is light and airy and kept clean and tidy. Staff are very helpful and approachable, nothing is a problem, and have the knowledge and experience to deal with residents' needs. My mother is encouraged to join in many activities by the staff, who really put themselves out on a daily basis; it's like an extended family. Our family has stuck gold getting a place here for Mam.

Sovereign Lodge is a lovely, happy care home. Staff are always pleasant, helpful, and so friendly - they're like family. There is always a happy atmosphere. Never see any of them not enjoying their work on a day-to-day basis.

I have now settled in and feel cared for. The staff are always pleasant and will do anything they can to help me. Any equipment I need has been ordered for me.

Parents happy and settled. Staff keep us all updated on their welfare. Well cared for! Trust staff and management to look after them. When asked to do something for parents, it is never a problem.

Fantastic care staff. Amazing. Could not do enough for everyone in their care.