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Sovereign Lodge

Newbiggin Lane, Westerhope, Newcastle upon Tyne, Tyne & Wear NE5 1NA
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Our family has stuck gold getting a place here for Mam.Yvonne R(Daughter of Resident/Service User)
Sovereign Lodge, Newcastle upon Tyne
Sovereign Lodge, Newcastle upon Tyne
Sovereign Lodge, Newcastle upon Tyne

Just a short hop from Newcastle and a pleasant drive from the historic Corbridge Roman town and Hadrian’s Wall, Sovereign Lodge is a purpose-built home in the village of Westerhope. It is connected to its smaller adjacent sister home, Sovereign Court, and provides residential and respite care to those living with dementia.

The care home offers residential care, dementia care and respite care with a highly skilled team of compassionate and...  

Care Provided by Sovereign Lodge

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 48 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Good to Know

Group / Owner

Person in charge

  • Teresa Stephenson(Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2024

Room Information

  • Single Rooms (48)
  • Single Rooms with ensuite Wet Room (1)

Visiting

  • Visitors are always welcome at Sovereign Lodge. Please visit through the main reception, and a member of the team will be happy to assist you.

Parking

  • Parking available at front of care home. Vehicle and belongings left at owners risk.

Sovereign Lodge Reviews (58)

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9.3

Sovereign Lodge has a Review Score of 9.3 (9.261) out of 10, based on 13 reviews in the last 2 years. Over all time Sovereign Lodge has 58 reviews.

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Review from L D (Daughter of Resident) published on 14 January 2020 Submitted via Postal Card
Overall Experience

Staff are always friendly and helpful. Every member of staff from management, carers, office staff, domestics, handyman and gardener are pleasant and always have time to say hello. I've been through some difficult times with my mum and there is alway support from all the staff and the manager's door is always open for any concerns.

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Review from Y T (Daughter of Resident) published on 30 December 2019 Submitted via Postal Card
Overall Experience
My mam has been a resident at Sovereign Lodge for almost 3 years she suffers from dementia which is challenging at times. Over the years if my sister or myself have had any concerns we have raised them with the manager or senior in charge, concerns are always listened to and in the main acted upon.

Sovereign Lodge is a happy cheerful place, the staff are extremely versatile they work long shifts but still manage a smile at the end of the day. My sister and I very much appreciate the support they give us.

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Review from I P (Daughter of Resident) published on 30 December 2019 Submitted via Postal Card
Overall Experience

I was reluctant about my mam going into a home. When she was placed here I was over the moon. The home is fabulous. I cannot express my feelings for the staff. My mam is so well looked after. They really care for her, I now have peace of mind to know my mam is safe. If anything happens I'm immediately phoned about it. I am just so happy she is in this caring and safe environment.

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Review from K H (Son of Resident) published on 18 December 2019 Submitted via Postal Card
Overall Experience

My mother certainly gets on with all the staff. She enjoys the banter and is always saying that the staff are friendly and the meals are enjoyable and that she has a nice room.

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Review from K T (Son of Resident) published on 18 December 2019 Submitted via Postal Card
Overall Experience

My mother became a resident approx one year ago. It took a few weeks for her to settle into her new routine but has now become a member of her new community. She has never looked better since she became a resident as she is always well presented, clean and looks forward to mealtimes. Although there can be challenges the staff cope well and I feel confident that she is secure and well cared for.

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Review from I A (Son of Resident) published on 11 December 2019 Submitted via Postal Card
Overall Experience

Happy with everything mother happy and the staff are excellent. Very impressed with the home.

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Review from K M (Resident / Service User) published on 3 December 2019 Submitted via Postal Card
Overall Experience
Whilst being here at Sovereign care home I am being well cared for to the extent I think is excellent.

The meals are very good and a homely environment exists all the time. The staff are friendly and always available to attend to one's needs.

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Review from K W (Daughter of Resident) published on 3 December 2019 Submitted via Postal Card
Overall Experience
I feel that my mam is very well looked after and cared for by all of the staff.
The care home is extremely well run.

There are plenty of activities and lots of interaction for the residents. The safety is first class which is a big factor. My mam requires a lot of reassurance and she certainly receives it.

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Review from K Y (Son of Resident) published on 26 November 2019 Submitted via Postal Card
Overall Experience
This is a very caring home, which is a fantastic service source of comfort to us that my mam is so well looked after. Especially so because my brother and I live so far away.

Mams clothing and laundry is very well done and neatly put away. The food is great and mam enjoys it for sure!.

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Review from Martin B (Son of Resident) published on 10 December 2018 Submitted via Postal Card
Overall Experience

My mother was lucky enough to be offered a place at Sovereign Lodge in November 2018. Although her stay was short, the care they gave her in the final weeks of her life was exceptional. They not only looked after my mother with love and care they looked after the whole family. They gave support at a very sad time. No words can say how truly grateful we are as a family to every single member of staff.

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Review from Valerie M (Daughter of Resident) published on 18 June 2018 Submitted via Postal Card
Overall Experience

When my mum needed full-time care, Sovereign Lodge has the light at the end of an uncertain tunnel. From my first visit, the atmosphere of calm and reassurance was wonderful. Every member of staff treats my mum like family and I am always made so welcome. I have every confidence my mum is being well looked after and I can relax knowing how calm she is.

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Review from C H (Daughter of Resident) published on 30 January 2018 Submitted via Postal Card
Overall Experience
My mother is so happy there.
The staff treat her like a member of their own family.
They work so hard and nothing is too much trouble for them. The care standard is brilliant.
I would recommend this residential home to anyone wishing to place a member of their family in residential care.

It's a lovely place, from staff, management, cleaners and kitchen staff, they are very professional.

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Review from M T (Daughter of Resident) published on 29 January 2018 Submitted via Postal Card
Overall Experience
A fantastic residential care home, facilities are amazing, staff go above and beyond their duties.
My mother is so happy there.

Couldn't wish for any better care.

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Review from Bette J (Resident / Service User) published on 24 August 2017 Submitted via Postal Card
Overall Experience

I love it here, I love all the staff.

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Review from Sharon R (Daughter of Resident) published on 27 June 2017 Submitted via Postal Card
Overall Experience

From the moment I walked into Sovereign Lodge, I knew I had found a home where my mam would be happy. Th welcome and support we both received made a stressful and difficult decision much easier. It is a safe environment and the overall feel to home is very friendly and relaxed and that is due to the fact they have a very strong and committed team. My mum has settled in well and all her needs are catered for by the genuinely wonderful staff,

Reply from Alex Turner, Management Trainee at Sovereign Lodge

Thank you very much for your review. We are delighted that you are pleased with the service we deliver to your mum and that the staff are friendly and helpful.

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Review from Jean F (Daughter-in-law of Resident) published on 14 February 2017 Submitted via Postal Card
Overall Experience

My partner's mother has been in Sovereign Lodge for 1 year. It is a really nice home, clean, staff are really friendly and very attentive towards all the residents. The food always looks good and there are plenty of staff. Also, there is always some kind of activity going on for the residents ie. singers, animals visiting the home which everyone seems to love. It's a pleasure to visit this home. Recently refurbished to a high standard. The gardens are lovely, seats outside and plenty of bird feeders.

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Review from Hazel S (Daughter of Resident) published on 9 February 2017 Submitted via Website
Overall Experience

Dad went to live in Sovereign Lodge before Xmas after a bit of a traumatic few months due to his dementia and needing 24/7 care now. We feel Dad has settled quickly and that is entirely down to the manager and her lovely staff, it's amazing because Dad really fought against going into full-time care and it was a really upsetting time for all the family. It's only been two months and he calls sovereign lodge home and he loves the staff, when we take him out he is always happy to go back so we know he is happy there. Sovereign Lodge is clean, well decorated and always pleasant to visit but the staff are the best thing about the place they are really friendly and caring, they do a great job. Dad says "the grubs canny" which is high praise from him so he's happy with the catering as well.

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Review from Lesley C (Daughter of Resident) published on 4 January 2017 Submitted via Postal Card
Overall Experience

Excellent care. Excellent manager and her team, very supportive. Excellent conditions. Nothing is a bother. Become friends, interest not only for my dad's wellbeing but mine as well.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 02 December 2022
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

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Upcoming Events

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Awards / Recognitions (1)

  • 01 Feb 2018Recipient: Mariposa

Accreditations

There are no accreditations posted yet for Sovereign Lodge.

Meet the Team (1)

Teresa Stephenson
Teresa StephensonJob Title:Home Manager

Our Registered Home Manager, Teresa Stephenson, started her career as a kitchen assistant back in 2000. She was then asked by her manager to become a care assistant because of her kind nature. She quickly climbed the ladder becoming a senior care assistant a post she was in for 11 years. Realising she couldn’t advance in her career where she was, she got a position at Sovereign Lodge where she became Deputy Manager and eventually achieving the Manager’s position. Teresa operates an open door policy, so feel free to approach her and air any concerns or queries you may have.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Sovereign Lodge to verify any information. View our terms and conditions. Sovereign Lodge has an Enhanced Service -more info.