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Sovereign Lodge

Newbiggin Lane, Westerhope, Newcastle upon Tyne, Tyne & Wear NE5 1NA
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Our family has stuck gold getting a place here for Mam.Yvonne R(Daughter of Resident/Service User)
Sovereign Lodge, Newcastle upon Tyne
Sovereign Lodge, Newcastle upon Tyne
Sovereign Lodge, Newcastle upon Tyne

Just a short hop from Newcastle and a pleasant drive from the historic Corbridge Roman town and Hadrian’s Wall, Sovereign Lodge is a purpose-built home in the village of Westerhope. It is connected to its smaller adjacent sister home, Sovereign Court, and provides residential and respite care to those living with dementia.

The care home offers residential care, dementia care and respite care with a highly skilled team of compassionate and...  

Care Provided by Sovereign Lodge

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 48 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Good to Know

Group / Owner

Person in charge

  • Teresa Stephenson(Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2024

Room Information

  • Single Rooms (48)
  • Single Rooms with ensuite Wet Room (1)

Visiting

  • Visitors are always welcome at Sovereign Lodge. Please visit through the main reception, and a member of the team will be happy to assist you.

Parking

  • Parking available at front of care home. Vehicle and belongings left at owners risk.

Sovereign Lodge Reviews (58)

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9.3

Sovereign Lodge has a Review Score of 9.3 (9.261) out of 10, based on 13 reviews in the last 2 years. Over all time Sovereign Lodge has 58 reviews.

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Review from M W (Daughter of Resident) published on 13 November 2023 Submitted via Postal Card
Overall Experience

Since coming to Sovereign Lodge, my mam has been so happy. We are confident she is cared for to a very high standard - the staff are great!

Reply from Teresa Stephenson, Home Manager at Sovereign Lodge

Thank you for your lovely review. We will share this with the team!

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Review from Susan S (Daughter of Resident) published on 23 October 2023 Submitted via Postal Card
Overall Experience

My mam has been a resident at Sovereign Lodge for nearly four years. She is so well looked after, and the manager and team of carers do a fantastic job. I have peace of mind as I know she is in a lovely place.

Reply from Teresa Stephenson, Home Manager at Sovereign Lodge
Thank you for your lovely review.

It means a lot to the team.

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Review from Joanne S (Daughter of Resident) published on 12 June 2023 Submitted via Website
Overall Experience

Since my dad moved in in January. I have found all the staff extremely friendly and welcoming. My dad is well looked after, and the staff show plenty of patience. They encourage him to come out of his room, but he is stubborn and is happy in his own company. The staff do go in and chat and have a laugh with him. So thank you to them!

Reply from Teresa Stephenson, Home Manager at Sovereign Lodge

Thank you for your lovely review. It is good to have a chat and a joke with your Dad.

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Review from Angela T (Daughter-in-law of Resident) published on 5 June 2023 Submitted via Postal Card
Overall Experience

As a new service user of only a few months, She has settled really well. Staff are always cheery and chatty. She has started to eat better now and experiencing new foods. We were kept up to date at all times when she was not well. Her first Christmas at Sovereign Lodge was a good experience and interacted well. Overall, in her first few months, she has settled well.

Reply from Teresa Stephenson, Home Manager at Sovereign Lodge

Thank you for your review, Angela; we're so pleased your mother-in-law is settling in well.

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Review from Linda G (Daughter of Resident) published on 14 November 2022 Submitted via Website
Overall Experience

My dad was admitted last December, just before Christmas, on a temporary basis, but as it turned out, he couldn't return home and was made permanent in July. He found it hard to adjust at first, being very independent but slowly, because of the devotion of the wonderful staff, he soon began to adjust. He has had wonderful care, and I can't speak too highly of the wonderful staff, who have also made me feel very welcome when I visit.

Reply from Teresa Stephenson, Home Manager at Sovereign Lodge

Thank you for your lovely review, Linda. It means so much to the whole team.

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Review from Patricia F (Daughter of Resident) published on 4 November 2022 Submitted via Website
Overall Experience

Our mam has settled into Sovereign Lodge (Care Home) since early summer; it took her a few months to get used to not being able to lock her door, but I have to say, it is such a huge relief to witness, her total attitude and demeanour change with her being so very content and extremely happy with how well cared for she is by all the staff at Sovereign Lodge! She tells us that the staff cannot do enough for her and are very kind, and they even appear with a nice cup of tea when she hasn't asked for one and are always checking in to see how she is! Easy access to the communal areas has meant that Mam has made some friends with other residents and staff and looks forward to socialising with them in the restaurant and lounge areas. Mam was 93 in October and was surprised by staff followed by some fellow residents singing her Happy Birthday while carrying a cake to her, just fab (my sister left the cake for them to give her). She enjoys a bath a few times/week, as well as frequent showers. All is just perfect.

Reply from Teresa Stephenson, Home Manager at Sovereign Lodge

Thank you for your kind words, Patricia. We are so happy that your Mam is settled and enjoying life at Sovereign Lodge. Thank you from all the team.

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Review from P R (Sister of Resident) published on 10 December 2021 Submitted via Postal Card
Overall Experience
Very friendly staff.

Not much information about care or any treatment given.

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Review from Jean S (Resident / Service User) published on 19 November 2021 Submitted via Postal Card
Overall Experience
I have lived here for three years.
Very at home.
Staff are the best.
I love it here.

It's wonderful.

Reply from Teresa Stephenson, Home Manager at Sovereign Lodge

Thank you for your review, Jean. We really appreciate your feedback.

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Review from Jenny M (Resident / Service User) published on 19 November 2021 Submitted via Postal Card
Overall Experience

Just to tell you Sovereign Lodge is wonderful; thank you.

Reply from Teresa Stephenson, Home Manager at Sovereign Lodge

Thank you for your kind words.

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Review from Ada F (Resident / Service User) published on 19 November 2021 Submitted via Postal Card
Overall Experience

Living here was very happy and pleasant.

Reply from Teresa Stephenson, Home Manager at Sovereign Lodge

Thank you, Ada. We are pleased you are happy and enjoying your time with us.

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Review from Elizabeth T (Resident / Service User) published on 19 November 2021 Submitted via Postal Card
Overall Experience

I love living here. The girls are like my family, and they look after me fantastically. I get everything I need here. The food is lovely, and it's nice and clean. I can't thank all the carers for everything they do to look after me.

Reply from Teresa Stephenson, Home Manager at Sovereign Lodge

Thank you for your review. Such kind words. We really appreciate your feedback.

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Review from Mary B (Daughter of Resident) published on 17 November 2021 Submitted via Website
Overall Experience
My mam moved to Sovereign Lodge during a Covid lockdown in February 2021. With the help of the staff, she settled in very quickly, and within days, we noticed a huge difference in her; she changed from a very anxious, scared and confused lady to be much more relaxed and very happy. The way the staff interact with my mam is lovely; they treat her more as a friend or family member than just an elderly resident. I personally have found all the staff to be friendly, helpful, supportive and professional, and I don't know how my mam or our family would cope without them.

Sadly my mam's health has recently declined. The manager and her team have been amazing and have gone above and beyond to care for her. I can honestly say Sovereign Lodge staff are simply the best and a credit to the group.

Reply from Teresa Stephenson, Home Manager at Sovereign Lodge

Thank you for your lovely review. It really is a pleasure to care for your Mam. She is very much a part of our family here at Sovereign Lodge.

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Review from Linda F (Daughter of Resident) published on 1 June 2021 Submitted via Postal Card
Overall Experience

My mam has been in Sovereign Lodge for nearly eleven years now, and from day one, she has been looked after like royalty! The whole care team are fantastic and treat every resident with extreme care and dignity. The manager has an "open door" policy and is always in and around the home happily chatting and reassuring the residents. The home itself is lovely, clean and has great facilities eg, nail bard, hairdressing salon and always has a welcoming, cosy atmosphere. I would not hesitate to highly recommend Sovereign Lodge to anyone looking for a home from home for their loved one.

Reply from Teresa Stephenson, Home Manager at Sovereign Lodge

Thank you for your lovely review, Linda. It means a lot to the staff team hearing such kind and positive feedback.

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Review from Heather G (Daughter of Resident) published on 18 May 2021 Submitted via Postal Card
Overall Experience

Sovereign Lodge is a lovely care home. The staff are very friendly and most importantly are fantastic carers. The house has a happy vibe and all the residents are well cared for. The manager is always around to listen and is very approachable. The food is excellent and plenty.

Reply from Teresa Stephenson, Home Manager at Sovereign Lodge

Thank you for your review, Heather. Very kind words that are much appreciated.

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Review from Terri M (Resident / Service User) published on 6 January 2021 Submitted via Postal Card
Overall Experience

Fantastic staff who look after us wonderfully. I have a lovely room, and there are lots of nice things to do.

Reply from Teresa Stephenson, Home Manager at Sovereign Lodge

Thank you for your kind review Terri. We Really appreciate your feedback.

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Review from M A (Resident / Service User) published on 3 April 2020 Submitted via Postal Card
Overall Experience

I love living here. Everyone here treats me well; I have no family, but the staff here are my family. It's very friendly and a happy place with good food. We are well looked after here. I have no problems.

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Review from Christine L (Daughter of Resident) published on 20 March 2020 Submitted via Postal Card
Overall Experience

Found most of the staff to be very caring and considerate to my mother, going above and beyond their duties.

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Review from E T (Daughter of Resident) published on 24 February 2020 Submitted via Postal Card
Overall Experience

My mother has lived in Sovereign Lodge for over two years. She is very happy, there is always a friendly face. I am satisfied with the care she receives. I would recommend Sovereign Lodge, 5-star care home.

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Review from M D (Friend of Resident) published on 24 February 2020 Submitted via Postal Card
Overall Experience

I visit my partners mother on a weekly basis, Sovereign Lodge is always very warm and welcoming. The staff are extremely friendly and helpful and my partners mum is very happy living there. I would certainly recommend it.

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Review from George S (Son of Resident) published on 24 February 2020 Submitted via Postal Card
Overall Experience

My mother has received all the care and attention she needs. The staff are very caring.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 02 December 2022
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

There are no news items for Sovereign Lodge.

Upcoming Events

There are no upcoming events for Sovereign Lodge.

Awards / Recognitions (1)

  • 01 Feb 2018Recipient: Mariposa

Accreditations

There are no accreditations posted yet for Sovereign Lodge.

Meet the Team (1)

Teresa Stephenson
Teresa StephensonJob Title:Home Manager

Our Registered Home Manager, Teresa Stephenson, started her career as a kitchen assistant back in 2000. She was then asked by her manager to become a care assistant because of her kind nature. She quickly climbed the ladder becoming a senior care assistant a post she was in for 11 years. Realising she couldn’t advance in her career where she was, she got a position at Sovereign Lodge where she became Deputy Manager and eventually achieving the Manager’s position. Teresa operates an open door policy, so feel free to approach her and air any concerns or queries you may have.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Sovereign Lodge to verify any information. View our terms and conditions. Sovereign Lodge has an Enhanced Service -more info.